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Assignment 1

1. What is Quality?
The meaning of quality depends on person; upon how one passes judgment on it. A
person in an eatery would have a specific parameters for judging quality, to be specific
atmosphere, service, administration, reaction time and cost. Organizations like GM
characterizes quality as furnishing clients with items and administrations that reliably
address their issues and necessities. Quality is rapid in nature and for the most part
continues changing with time and prerequisites of the clients, what appears to be great
today may not be similarly great tomorrow.
"Quality is a dynamic state connected with items, administrations, individuals,
procedures and situations that meets or surpasses desires and delivers unrivaled
qualities."
In this way, quality is supposed to satisfy the requirements and desires of the clients
each time and surpassing client desires.

2. What is TQM?
Total Quality Management is an administrative way to deal with long haul progress by
fulfilling needs of the client. It can be accomplished by persistent endeavors of all
individuals from an organization in keeping up elevated expectations in all operations
the organization is included in. The point of total quality administration is to consistently
enhance the influence the nature of items, administrations, forms, situations. Total
quality can be refined by getting and taking a shot at client's criticism on a general
basis. Engaging the right individuals utilizing the right procedures and measuring quality
utilizing factual strategies guarantees top notch items and administrations.

3. How can we achieve organizational excellence with quality?


Organizational fabulousness of a company can be outlined by its long haul
achievement, which can principally be accomplished with the assistance of quality.
Quality does not as a matter of course allude to items and administrations, but rather
likewise alludes to individuals, procedures and situations. Quality is something which
can't be installed; in this manner, it is essential that the right individuals finish their
employments utilizing the set down procedures. Procedures ought to be constantly
enhance. When all the five components of quality i.e. items, administrations, individuals,
procedures and situations are being enhanced constantly to meet the clients desires,
the association will exceed expectations.

4. What is the Deming Cycle?


Deming Cycle is a quality improvement model which links the needs of the customer
with the production of the product with the aim of continual improvement of products
and processes. It can be explained:

1. PLAN Carry out research and plan the product according to consumer
requirement
2. DO Implement the plan and produce the product
3. CHECK Check if the product was made using the laid process and plan
4. ACT - Spread the word about the product in the market

5. What are the most common errors when starting quality initiatives?
- Some organizations hire external experts for driving quality initiatives
- Some organizations don't teach people teamwork. It can create problems later.
Teamwork is very important in achieving the desired quality
- No proper planning: some companies develop quality initiatives and integrate into
different functional units like sales, productions, finance, etc.
- Some organizations follow the Deming approach, Juran approach or Crosby
approach without alternating them according to their companys needs.
- People are unaware and not too familiar with the skills required to apply to the tools
of quality.

6. Explain the cost of poor quality.


In request to end up more focused in the worldwide commercial center companies tend
to regularly take choices which if not taken astutely and keeping the long haul objective
can influence organization's development. What's more, it is dependably seen that
quality activities are the primary that are traded off amid organization's unpleasant
times. Low quality and ease will pull in clients in the beginning however will diminish the
companys capability of doing and growing later on. The organization ought to make
genuine and fundamental strides so it can lessen general expense without affecting the
crucial administrations and nature of the item. Low quality can temper an organizations
objectives by pre-involving its time and cash in disposing of the choice that turned out
badly while attempting to pick up an upper hand in a worldwide marketplace.

7. What are the quality characteristics of world-class organizations?


American Management Association (AMA) has recorded 15 qualities of world-class
associations. Out of these attributes, client administration, quality control and
confirmation, development, group based way to deal with work, associations and
cooperations, and reengineering of procedures are the quality attributes of world-class
associations. Aside from these, various human asset themes are straightforwardly
identified with quality, specifically, specialist profitability, worker preparing and
improvement, open correspondence amongst management and representatives, worker
benefits, codes of working environment conduct, worker fulfillment and strategic
scheduling courses of action.

8. Responsibility and total quality.


Accepting responsibility is a piece of moral conduct. In cutting edge work environment,
individuals need every one of the rights however evade the responsibility that go along.
No one needs to assume the accuse, they simply need to pass it on to a concealed
"they". In an aggregate quality environment, individuals are in charge of their activities
and responsible for their execution. Acknowledged responsibility constructs trust,
honesty, and every single other component of morals which are key for accomplishing
absolute quality.

9. Discuss some models for ethical quality decisions.


Responsibility and aggregate quality go as an inseparable unit. Accepting responsibility
is a piece of moral conduct. In cutting edge work environment, individuals need every
one of the rights however evade the responsibility that go along. No one needs to
assume the accuse, they simply need to pass it on to a concealed "they". In an
aggregate quality environment, individuals are in charge of their activities and
responsible for their execution. Acknowledged responsibility constructs trust, honesty,
and every single other component of morals which are key for accomplishing absolute
quality.

10. What is the engineering managers role in quality ethics?


Managers are especially dependable in keeping up quality ethics of an organization.
They are in charge of taking after and really outlining ethical conduct. They are ones
who set up high ethical standards, reliably set up a decent case by taking after those
standards and take prompt activities when they something unethical. Managers ought to
dependably advance ethical conduct.
Managers take after the beneath approaches to do these duties:
- Best-ratio approach: Managers ought to keep up the best conceivable ratio of good
decisions to awful decisions and ethical conduct to unethical conduct
- Black and White approach: Managers ought to make right, ethical, reasonable and
fair-minded choices paying little heed to the result and transient conditions
- Full-Potential approach: In this approach, choice relies on upon how they will influence
the capacity of those included to accomplish their maximum capacity.
The choice to take after which approach depends on the administrator and estimations
of the organization.

11. Sustainable Green Focus:


The whole planet is one big ecosystem which is sustainable through the support of one
another. The downfall or lack of support for one part this ecosystem can cause a decline
in the entire system. We can make big differences in the smallest of decisions. Small
changes such as cutting use of paper products or refilling water bottles will make a
difference on the global scale in a long run. Collectively we can keep our ecosystem
healthy and clean, as you can see in the videos provided. Not only are we able to make
sure there is a sustainable and green future for generations to come, it also shows to
our current and new consumers that we have the dedication and support to keep our
world running effectively. It would only take a few minutes of your life to look at the
videos mentioned below.

Videos:

https://www.youtube.com/watch?v=PUR679ggBag

https://www.youtube.com/watch?v=z5tlqDoWMwA
https://www.youtube.com/watch?v=jSx2d_0RJK8

https://www.youtube.com/watch?v=c9aK0lrsvg4

https://www.youtube.com/watch?v=MJUYZtSutnM

https://www.youtube.com/watch?v=qzuuPZ4hYt0

Social Networking Articles


1. P&G vows to eliminate all manufacturing waste within four years
http://www.bizjournals.com/cincinnati/news/2017/01/11/p-g-vows-to-eliminate-all-
manufacturing-waste.html
Executive summary:

The article indicates that Procter & Gamble co. vows to eliminate all manufacturing
waste from more than 100 plants around the world by 2020. P&G planning on recycling
about 650,000 metric tons waste to convert into either finished products or recycle
internally or externally for other use. According to P&Gs president the vision for zero
waste has started in 2010 and P&G is pushing to do more with less waste. P&G has
115 factories including 24 in the United States and about 56 percent of P&Gs global
production sites have achieved the goal of zero manufacturing waste. All P&G
manufacturing facilities in 19 countries have met the zero-waste qualification and
nearing 100 percent in other 2 countries.

My view:

I think that this is a great initiative by P&G that should be taken on by many more
companies and industries. Considering the alarming amount of industrial waste every
year, I think that government should promote and stimulate initiatives like that (for
example by making taxes less).

Discussion: https://groups.google.com/forum/?
utm_medium=email&utm_source=footer#!topic/sonetw/ftdzGwH7vDI

2. Wind and Solar Growth Outpace Gas

https://www.scientificamerican.com/article/wind-and-solar-growth-outpace-gas/?
utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+energy-and-
sustainability+(Topic%3A+Energy+%26+Sustainability)

Executive summary:

More than 50% of the 24,000 megawatts of electricity generation added to the US grid
in 2016 came from renewable resources such as wind and solar. A smaller fraction of
the renewable resource power generation comes from hydropower, biomass, landfill gas
and other sources. Natural gas still accounts for the majority of power generation while
coal comes in second. 2016 was the first year natural gas power generation surpassed
coal fired power generation. Coal fired power generation has fallen to its lowest level in
40 years.

My view:

Wind and solar power are very dependable on the seasons and weather conditions, and
renewable power plants are spread unevenly across the country. But even so more than
50% of the electrical generation comes from renewable sources and the use of coal is in
electric generation is slowing down. Those are very promising tendencies, considering
the global warming and recent Paris Agreements. I think that over the years and
technology developing, the amount of power gained from wind, solar and hydraulic
energy will only increase.

Discussion: https://groups.google.com/forum/?
utm_medium=email&utm_source=footer#!msg/sonetw/Cz6VPFNk5sY/xkRezYHKAgAJ

3. Global Clean Energy Investment Is Down, But Solar Is Cheaper & Offshore
Wind Is Booming
https://cleantechnica.com/2017/01/13/global-clean-energy-investment-solar-cheaper-
offshore-wind-booming/?
utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+IM-
cleantechnica+%28CleanTechnica%29

Executive summary:

This article states that even though the global investment in the clean energy dropped
by 18% last year, it is not necessarily a bad thing. And here is why: the solar energy has
got cheaper; wind energy is developing which allows building larger turbines at lower
price. Meanwhile, investing in renewable energy in Asia has slowed down. China is
building a grid to connect the existing wind and solar power stations and bring energy to
areas that need it.
With the technology getting cheaper and more advanced, the climate change, and Paris
Agreement, the renewable energy is becoming more attractive and more investments
can be expected to be made.

My view:

With the technology getting cheaper and more advanced, the climate change, and Paris
Agreement, the renewable energy is becoming more attractive and more investments
can be expected to be made.
Discussion: https://groups.google.com/forum/?
utm_medium=email&utm_source=footer#!topic/sonetw/vSlmPEO1_lQ