CURRICULUM VITAE EN ESPAOL

PILAR IRVING
Calle Siena 51, 1 Izquierda
28027 - Madrid
910 098 974 654 037 278
piliirving@gmail.com

IDIOMAS Ingls nativo, espaol bilinge y francs alto

INFORMTICA
Word, Excel, PowerPoint, Access, Microsoft Money, Google forms, Adwords, Analytics, Facebook, Twitter, Hootsuit,
Coreldraw, Illustrator, Freehand, Photoshop y internet en general

Carnet de conducir: A y B

EXPERIENCIA LABORAL

2014-2016 Duea y directora de una Academia/Centro cultural de ingls

Hazlo en Ingls, Calle Padre Oltra, 42 ,Madrid
Responsabilidades:
- Atencin al cliente telefnica y presencial
- Recepcin y respuesta de correo electrnico en ingls y espaol
- Resolucin de incidencias en ingls y espaol
- Venta de cursos y reservas de clases
- Organizacin de eventos; contratacin de espacios. Catering
- Gestin de agendas complicadas de personal, salas y actividades
- Diseo de base de datos y grabacin de datos (Excel y Google Docs)
- Facturacin y Contabilidad
- Contratacin y formacin de personal
- Diseo e implementacin de cursos y actividades (presentaciones en PowerPoint)
- Diseo de publicidad y organizacin de reparto (PowerPoint, illustrator, Photoshop)
- Diseo de web y mantenimiento de redes sociales (Twitter, Facebook, Hootsuit, Google Analytics)
- Instalacin y programacin de ventas online

2011-2014 - Profesora de ingls Autnoma, Madrid

-clases de gramtica y conversacin en ingls

1997-2011 Socia/administradora de una tienda de ropa y complementos,

El Banco de la Ropa, Calle Hortaleza, Madrid
Responsabilidades:
- Responsable de ampliar el negocio para incluir ventas al por mayor, negociaciones con proveedores y montaje de
stands en IFEMA y otras ferias internacionales
- Cogida de pedidos y facturacin
- Mantenimiento de base de datos
- Responsable de compras de mercanca proviniendo de varios pases
- negociaciones con proveedores
- Supervisin de pedidos y logstica
- Diseo de catlogo online
- Atencin al cliente en la tienda y por telfono
- Solucin de incidencias
- Preparacin de cuentas de IRPF e IVA
- Organizacin de eventos en ferias nacionales e internacionales
- Gestin de viajes

1995-1997 - Diseadora/Maquetista para Tie rack, Londres

- Diseo y maquetacin de carteles, folletos, publicidad impresa
1994-1995 - Diseadora/Maquetista para Pip printing- Londres
- Diseo y maquetacin de folletos, tarjetas de visita y otra publicidad impresa

1990-1994 - Tutora de Arte para adultos en Westminster Adult Education Services Londres
- Profesora de dibujo, pintura y serigrafa
1992-1993 Recepcionista en un hotel pequeo en Londres
-Recepcin y reservas atencin al cliente
1989-1992 Camarera en Pizza Express, Londres

EDUCACIN
1994 Certificado de enseanza para adultos, City and Guilds of London Institute, Londres
1990-1993 Postgraduado en tcnicas de impression, Central School of Art, Londres
1984-1987 - Licenciada en Bellas Artes: Exeter college of Art an Design, Exeter
1981-1983 Diploma en Diseo Interior, London College of Furniture, Londres
1982-1982 Diploma en Business and Administration, Londres
 CURRICULUM VITAE EN INGLS
PILAR IRVING
Calle Siena 51, 1 Izquierda
28027 - Madrid
910 098 974 654 037 278
piliirving@gmail.com

PROFESSIONAL EXPERIENCE

2014-2016 Director of an English Academy Do it in English

Calle Padre Oltra, 42 ,Madrid

Responsibilities:
- Client liaisons/Customer care, in person, by phone and email in English and Spanish
- Receive and respond to customer queries by phone, email and in person in English and Spanish
- Sales of courses on and offline
- Organization of complex agendas of students, teachers, activities and rooms
- Data base handling
- Resolving queries, and problems
- Invoicing and accounting
- Interviewing and employing/firing personnel
- Design of courses and activities contents (PowerPoint, illustrator, Photoshop)
- Design of printed and online publicity, and organization of distribution
- Web design and updating social media (Twitter, Facebook, Hootsuit, Google Analytics)
- Setup and control of online sales program

2011-2014 Private English teacher, Madrid

-conversation and grammar classes

1997-2011 Partner and administrator of retail and wholesale business, (accessories)

El Banco de la Ropa, Calle Hortaleza, Madrid
Responsibilities:
- Negotiations with suppliers
- Organization of national and international fairs: acquiring adequate and commercial space, designing and assembly
of stands, assuring correct delivery of goods, promotion and sales (taking orders)
- Filling orders and invoicing,
- Maintaining client databases and inventory
- Buyer (national and international)
- Supervision of orders and logistics
- Design of on-line catalogue
- Customer care and account handler
- Problem solving
- Preparation of quarterly VAT and Inland Revenue accounts
- Travel and agenda organization (flights, connections, hotels)

1995-1997 Graphic designer for Tie rack, London

- Design of signs, point of sale, triptychs, flyers, general publicity
1994-1995 Graphic designer for Pip printing- London
- Design and layout of flyers, triptychs, visiting cards, bill-boards and other publicity
1990-1994 Art teacher for Westminster Adult Education Services London
- Profesora de dibujo, pintura y serigrafa
1992-1993 Hotel receptionist
-Reception and reservations, customer care

1989-1992 Waitress for Pizza Express, London

LANGUAGES Native English, native Spanish, high level of French

IT SKILLS
Word, Excel, PowerPoint, Microsoft Money, Google forms, Adwords, Analytics, Facebook, Twitter, Hootsuit,
Coreldraw, Illustrator, Freehand, Photoshop

EDUCACIN
1994 Adult Education Certificate, City and Guilds of London Institute, London
1990-1993 Post grad in printing processes, Central School of Art, London
1984-1987 - Degree in Fine Arts: Exeter college of Art and Design, Exeter
1981-1983 Diploma in Interior Design, London College of Furniture, London
1982-1982 Diploma in Business and Administration, London

DRIVING LICENCES: A and B (car and motorbike)