Documente Academic
Documente Profesional
Documente Cultură
COORDINACIN ACADMICA
ANTOLOGA
CONED
2010
El CONED agradece a: Mairene Durn Garbanzo por la eleccin y presentacin de los temas de
la presente antologa, as como el aporte a la educacin secundaria a distancia. Las denominaciones
empleadas en esta publicacin y la forma en que aparecen presentados los datos, no implican de
parte del CONED o la UNED juicio alguno sobre la condicin jurdica de personas, pases, territorios,
ciudades o de autoridades.
CONED
2010
2
PRESENTACIN
Descripcin General
3
TABLE OF CONTENTS
FIRST UNIT________________________________________________5
Building Personal Interaction at the Company ____________________5
SECOND UNIT ____________________________________________16
Daily Life Activities ________________________________________16
THIRD UNIT ______________________________________________39
Working Conditions and Success at Work ______________________39
FOURTH UNIT ____________________________________________55
Talking about Plans, Personal and Educational Goals_____________55
FIFTH UNIT_______________________________________________70
Communicating Effectively and Giving Presentations ______________70
SIXTH UNIT ______________________________________________78
Raising Economic Success__________________________________78
SEVENTH UNIT ___________________________________________88
Travel __________________________________________________88
BIBLIOGRAPHY __________________________________________108
Electronic Resources ______________________________________108
4
FIRST UNIT
http://www.callcentrehelper.com/call-centre-qa-interview-strategies-221.htm
FUNCTIONS:
LEARNING STRATEGIES
5
Section A: Perform Short Role Plays in Random Business Situations to
Talk about Your Abilities.
6
Activity A.2. Build questions and answers with the information in the chart
below and continue with the job interview.
Are you . . .
neat?
organized?
punctual?
statistics?
making sales?
work alone?
translate correspondence?
prioritize tasks?
Do you have . ..
any experience?
www.bogglesworldesl.com/businessESL.htm
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Activity A.3. Client and Secretary
WOULD YOU LIKE TO LEAVE A MESSAGE?
Take Roles A= Secretary and B= Business Client
Student A: you work for the Stellar Corporation. You are a secretary. Your boss is
Mary Jenkins. She is at a meeting. She is expected back at 1:30.P.M.
Student B: you are a business client of the Stellar Corporation. You want to call
the manager, Mary Jenkins, to let her know some important information and to
discuss some details. If she is not there, leave a message with her secretary.
A: She should be back by 2:00.P.M.Would you like to leave a message for her?
B: Yes. Could you tell her the new ads are finished?
B: I think so, but I better give it to you just to be sure. Its 314-274-5464.
A: All right, Mr. Felspar. Ill have her call you when she gets a minute/shes back in the
office.
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B: Thanks. I appreciate it. Have a nice day.
A: You too.
Company location
9
Student A sheet
Questions to ask to client
Name:..
Place: at the Hotel Royal and Arts, room 34, 10th, floor.
10
www.bogglesworldesl.com/businessESL.htm
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You are a teller in a bank. Bank clients are going to enter your bank and make
transactions at your window. Write down their name, the transaction, the amount, and
their ID in the table below.
Bank Transactions:
12
B=Customer Activity Sheet:
Sample Conversation
.your receipt
B: You too.
13
Passport Name:
Nationality: France
Number:AB35242
Personal information
What is your name?
Which is your place and country of birth?
What is your Nationality?
Are you male or female?
What job position are you interested in?
What is your email address?
What is your postal code?
What is your mobile number?
Education:
Which is your highest academic or technical degree?
Language Skills
Do you speak basic, intermediate or advance English?
Do you speak other Languages?
Working Experience
What did you do in your last job?
What are your salary expectations in a new job?
14
Section B: Outbound Call Center.
General Instructions: Read and answer the quiz by
discussing the questions.
Activity B.1.
Above Below
Average Average Average
1. Are you efficient problem solving? x
15
SECOND UNIT
FUNCTIONS:
16
Section A: Classroom English
Important vocabulary terms, phrases and questions in the classroom to
communicate with the teacher and classmates
17
Section B: Classroom Vocabulary
Activity B.1
Instructions: Repeat these words after your teacher. If you do not understand the meaning
of a word use the questions above to get the information from your teacher.
For Example:
18
Activity B.2. Back to School
Back to School
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Game Board All About You!. Play with a classmate. Use a dice to split it and
advance on the board. side
Start here!
Do
you What is
How old Where do have your
are you? you work? your favorite
own place?
room?
What
Whats Where How
What are Do you have color
your are manypeople
your an mp3 are
favorite you are in your
hobbies? player? your
color? from? family?
eyes?
Does What
Is there
your Do you work is the Can you
something Do like to Do you
computer for the best use the
you dont like travel? play ?
have government? car for computer?
eating?
skype? you?
Do you
want to What
What do What is your Can Have you ever Do you
get television
you do to favorite you fix swum in the surf the END
married programs do
relax? sports team? a car? sea? interent?
in the you like?
future?
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Section C: Questions to Know about Common Things in Class.
Instructions: walk around the class and ask the next questions to your classmates.
1. What time do you leave your house for school in the morning?
Now what are some things that your classmates have in common among them? Make
a list class of names and things in common.
(1) __________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
Complete the space with things you have in common with three persons in the class.
Name of Person:
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Things we have in common: ___________________________________
A: Im going to bed.
B: Make sure you turn off the TV before you go
to bed. And dont forget to set your alarm.
Now name two things that you should remember to do before you . . .
go to school
go hiking
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go swimming
go to a birthday
Now practice the dialogue starting with Im going . . .or Im heading for . . .
Activity D.2
A: Hello.
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A: Hello.
Now write the names of your group members down and then write the names of some
people that are not in your group. When you pick a name call somebody in your group
and that person will have to answer with one of the above conversations.
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Activity D.3. Comment what is happening in the picture below.
If you are fed up with something, you cant stand it anymore. Here are some
similar expressions:
Im fed up with
Im tired of
Im sick of
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Now imagine you are roommates with someone. What do you think roommates get
fed up with? Make a list:
(2)
(3)
(4)
(5)
(6)
Now using your list pretend your partner is your roommate and write similar
conversation using the expressions:
Im fed up with
Im tired of
Im sick of
Student Write a dialogue expressing that you cannot stand situations anymore.
26
Activity D.4. Home Phrases and Expressions
Instructions: read the conversation in the bubble. Are there expressions that are
strange for you? For example: Im heading for home or Pick Up something ask
your teacher for the meaning of those phrases by using the next questions.
bread?
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Now what could you pick up from these places?
Practice the conversation On Your Way Home by using the places and items above.
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Activity D.5. Asking for Items at Home
Practice this conversation with some friends from your class:
Now complete the sentences using its for singular nous or theyre for plural
nouns.
29
Activity D.6. Getting information at Home
Pretending to Sleep
pretending to sleep?
B: Im really asleep.
4. Have you ever faked being sick so you didnt have to go to school or work?
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Activity D.7 Likes and Dislikes
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Section E: English At Work
Activity E.1. Could You Do Me a Favor?
Now what favor would you ask for in these situations? Practice the conversation
using each situation below.
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Activity E. 2 At the Airport: Customs
Airport Role-play
B: Im here on business.
visiting relatives.
here as a tourist.
for 1 month.
until tomorrow.
at my aunts house.
at a dormitory.
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A: Have you ever been to Canada before?
B: No, nothing.
B: Thank you.
Countries Visited:
_____________________________ _____________________________
_____________________________ _____________________________
_____________________________ _________________________
Problems:
Solutions:
We could . . . (verb)
Agreeing: Disagree:
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The problem with that is . . .
The hotel is on an island surrounded by beautiful beaches, coral reefs, and mountains. It
seems like the perfect place to have a hotel but . . . .
Problem Cards
Theft: There is a lot of theft at the hotel. Someone is stealing food from the kitchen,
money from front desk, and sports equipment from the gym. Guests have also
complained that somebody stole their wallets.
Guests are bored: Guests have complained that there is nothing to do. There are no
activities at night. In the day, there are few sports and nothing to see.
Complaints about the food: The guests have complained that the food tastes
terrible. They also complained that the food is the same every night. Some
vegetarians were very angry because every dinner has meat.
There are few guests: Very few people know about the hotel. And the guests who do
come say it is too expensive.
Complaints about the staff: Many guests say that the staff is rude and unhelpful.
The staff members argue with each other. Sometimes they swear at the managers.
Many things are broken: The roof leaks and many TVs in the room dont work.
Sometimes there is no electricity or hot water.
The hotel is difficult to get to: There are no buses coming from the airport to the
hotel. The taxi from the airport to the hotel is very expensive.
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Activity F.3. Management Discussion
Instructions: walk around the class and to six of your classmates for the next
information.
Problem:
Management Recommendation:
Possible Solutions:
Problem:
Management Recommendation:
Possible Solutions:
Problem:
Management Recommendation:
Possible Solutions:
Problem:
Management Recommendation:
Possible Solutions:
Problem:
Management Recommendation:
Possible Solutions:
Problem:
Management Recommendation:
Possible Solutions:
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Activity F.4. Management Meeting
Instructions: Take role and Practice the Sample Dialogue
Manager 1: Thank you for coming. I wish to discuss the problems that we have been
having recently. And then if anybody has some ideas, please share them.
Manager 2: One problem is theft. Somebody is stealing money from the front desk
and food from the kitchen. As well, somebody is going into the guest rooms and
stealing their luggage.
Manager 3: One solution is to change the locks. If we do that the thief wont be able
to get in.
Manager 4: I disagree. The problem with that is that we already have locks and the
thief can get into the rooms. Even if we change the locks we may still have problems.
Manager 2: We could hire a security guard for each floor. Then we would have no
problems.
Manager 3: Thats a good idea, but security guards are very expensive. We cant
afford one security guard on each floor. I think we should hire a few security guards
and install some video cameras.
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Manager 3: Good. Then why dont we recommend installing cameras and hiring a few
security guards.
At the latest management meeting, we discussed the problems we are having at the
hotel and possible solutions to these problems. I am writing this letter to give you our
recommendations.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
I hope this discussion will help to solve our problems. I look forward to hearing your
decision.
Yours sincerely,
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THIRD UNIT
http://www.michellehenry.fr/email4.jpg
FUNCTIONS:
LEARNING STRATEGIES
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Section A: Likes and Dislikes, Preferences and Personal Qualities in
a Professional Environment
Greeting by Receptionist
1.
2.
3.
B: Yes. Why dont you come straight through the door and well walk down to Mr.
Gothas office together.
Now underline the different phrases and expressions in each dialogue with the same
meaning.
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Activity A.2. Working Scenario
Now complete the dialogue by using the expressions and phrases below; then,
present it in class.
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Section B: Company Structure and Working Conditions
Look at the following list of vocabulary items. Classify them into benefits of a job or
qualifications for a job?
__________________ promotion
__________________ vacation
__________________ bachelor/masters/doctor
degree
__________________ references
__________________ salary
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__________________ wage
__________________ housing
__________________ license
__________________ commissions
__________________ tips
__________________ bonus
__________________ creativity
__________________ raise
Now in a group, decide what the most important qualifications and benefits are?
Most Important Benefits Most Important Qualifications
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Activity B.2. Work Responsibilities, Schedules, Benefits and
Requirements for jobs.
Job Requirements
Instructions: look at the list of jobs below and check off the requirements
for the jobs. Finally, list the benefits and drawbacks of the jobs.
Requirements
Job have to have must be need a cant must be have Need to
have a to physically license have a sociable to be be
university wear fit criminal good Creative
degree a record at
suit math
Teacher
Taxi
Driver
Farmer
Police
officer
Scientist
Graphic
Designer
Engineer
Pilot
Now in a group decide what the benefits and drawbacks of each job are.
Benefits Drawbacks
Job
Teacher
Taxi Driver
Farmer
Police
officer
Scientist
Graphic
Designer
Engineer
Pilot
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Activity B.3. Identifying Important Issues
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B Sheet
See Anything Interesting in the Paper? Complete the following job
adds with the information that student A will give you.
46
Section C: Acquire and Evaluate Information
Now your teacher will divide you all into teams: employees and employers.
Employers: you are going to hire people for the jobs above. You need to ask
questions to the workers depending on the job requisites to select the best candidate
for the job.
Workers: you are looking for a part time job. You are interviewed by the employers
you will answer many questions the best you can to get the job.
47
Job Descriptions
Description: Volunteer teachers teach children Description: Tree planters go into the wilderness
in small villages in Africa. and plant trees in areas that have been logged.
Requirements: You must have a university Requirements: You must be physically fit. You
degree. You need to have all of your shots. have to enjoy working outdoors.
Drawbacks: The pay is low. Drawbacks: You have to spend long hours
working alone.
Description: Rafting guides take groups of Description: Flight attendants serve people food
people down fast flowing rivers. and help people on airplanes.
Benefits: Its an exciting job. Benefits: You can travel the world for free.
Requirements: You have to know first aid. You Requirements: You have to be clean. You have to
must be physically fit. be friendly.
Drawbacks: Its dangerous work. Drawbacks: You have to spend a lot of time away
from family and friends.
Description: Bank tellers help customers in a Description: Lawyers help people with legal
bank. problems.
Requirements: You have to wear a suit. You Requirements: You have to wear a suit. You need
have to be polite and friendly. to pass an exam.
Drawbacks: Its a bit boring. Drawbacks: You have to work long hours.
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Job Title: Graphic Designer Job Title: Tour Guide
Description: Graphic designers make images Description: Tour guides take tourists to
for books, ads, websites, and magazines. interesting places.
Description: Loggers cut down trees. Description: Currency traders buy and sell foreign
money.
Benefits: The pay is high.
Benefits: The pay is high.
Requirements: You have to be physically fit.
You need to have your own equipment. Requirements: You have to keep up with the
news. You must understand financial markets.
Drawbacks: Its dangerous.
Drawbacks: Its very stressful.
Description: Librarians help people find books Description: Middle School teachers teach
and information in a library. teenagers.
Benefits: Its a low stress job. Benefits: You get lots of vacation time.
Requirements: You must know how to find Requirements: You must have a teaching license.
information. You have to be computer literate. You must enjoy working with teenagers.
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Job Title: Security Guard Job Title: Play School Teacher
Description: Security guards protect people Description: Play school teachers teach young
and property. children.
Benefits: Its an easy job (most of the time). Benefits: You work short hours.
Requirements: You have to have special Requirements: You have to enjoy working with
training. You cant have a criminal record. children. You cant have a criminal record.
The Meeting
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James: Which meeting?! The meeting with the boss!
Alice: Are you sure there is a meeting today?
James: Alice, Alice, every month there is a meeting with the boss. This month that
meeting is this afternoon.
Alice: Calm down. OK, there's a meeting this afternoon. What time is it?
51
Activity D.2. Solving Problems
Instructions: Read the next story and discuss a solution to the problem
with someone in your classroom. Then report your solution to the class.
Diego works as a cleaner. He usually works 40 hours a week. Last week his
supervisor asked him to work overtime, and he agreed. When he got his pay stub, he
noticed a problem. The overtime work was not paid.
Instructions: Read about Roberts day, and fill in the table below.
Roberts day
I usually get up very early - at about 6 oclock. I have breakfast with my wife, and then
leave for work at 7:15. I go to work by train, and get to the office just before nine.
When I arrive at the office, I always check my email. I get a lot of messages from our
overseas offices. Then I usually have a meeting with my team from 11 to 12 oclock.
52
I have lunch in the office cafeteria at 12. The food isnt very good, but its cheap.
After lunch I sometimes meet clients, or write reports. I usually finish work at about 6
oclock, although I occasionally work overtime. I get home about an hour later, and
have dinner with my family. In the evening, I help my children with their homework,
and watch television with my wife.
Preposition check. Cover the previous exercises, and fill in the blanks.
1) Robert gets up 6:00.
2) He goes work train.
3) He has a meeting 11 12 oclock.
4) He has dinner his family.
5) He watches television the evening.
53
Activity E.2.Speaking Practice
Instructions: Interview your partner about his/her day! Make notes below.
When.?
Where?
What time.?
Whowith....?
Why....?
How?
Do you?
What time does your................. usually get up?
www.handoutsonline.com Handouts Online
I usually go to the supermarket about once or twice a week to buy groceries. Since I
do a lot of shopping, I often need a shopping cart to carry everything. I first stop by the
deli counter to pick up some sliced cheese. Then, I look for some fruits and vegetables
in the produce section, but I make sure they are fresh. My kids like milk, so I swing by
the dairy section and grab a few gallons of milk. Also, there are times when I don't
have much time to cook, so I always pick up some microwaveable meals in the frozen
food section. If the store is out of stock of any of the items I need, then I drop by a
different supermarket on my way home. I generally pay with cash at the checkout
counter.
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FOURTH UNIT
p://www.inmagine.com/iz105/iz105025-photo
6. Identify cultural features and values in different cultures from a written text.
55
Section A: Planning goals for the Immediate Future
_______________________________________________________
_______________________________________________________
56
Ive decided to
I intend to
I intend to move to Seoul.
_______________________________________________
_______________________________________________
Im planning to Im planning on - ing
Im thinking of ing.
I might
I might go fishing.
___________________________________________________
___________________________________________________
I may
____________________________________________________
____________________________________________________
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I will
_______________________________________________________
_______________________________________________________
1. A king-size mattress
2. saggy
3. a life-time warranty
4. good brand
5. a ten percent discount
6. a very good financing plan.
Now: carry out the following conversation between John and Lucy. Look
at the different ways to refer to the future.
John: All right. If you need any help, just let me know. My name is Greg.
Lucy: Sure. I'll let you know if I need anything. (A king-size mattress attracts Karen.)
Hm, this mattress is very firm. Jack will probably like it.
Lucy: Yes, this mattress is very good. It's pretty firm. The mattress I'm now sleeping
on is saggy. I may buy this one.
John: You're right. This is a very good brand. It doesn't sag easily. And we are
going to offer a life-time warranty, so you don't have to worry about its quality.
58
John: Unfortunately, it doesn't. However, we might offer a ten percent discount on
that. And also, if you're really interested, we will have a very good financing plan for
our clients. There's no payment, no interest until next November.
John: Well, you've got to hurry. This mattress sells pretty well and this promotion is
going to end tomorrow.
A: Hello.
B: Hi, Im calling about the apartment for rent. I want to know if it is it still available ?
B: Yes, I need to see it. But would you mind if I ask you a few questions over the
phone first?
I need to travel to school so I want to know how far it is from the school
59
Now start your discussion about what you need to know before renting or buying an
apartment or a house. Use these expressions: I need to know and I need to
I am broke
Psychiatrists Worksheet:
Listen to each patient. Record their problems and advice them on what they need to
solve their situations.
Patients Worksheet:
You have the following problems:
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(3) Your mom is gambling all her money.
(6) You are in trouble because your spouse overuses credit cards.
www.bogglesworldesl.com
http://bogglesworldesl.com
Now walk around the class and get the answers of the following
questions from all your classmates. Start by:
A: Excuse me, Im doing a survey on __________
B: Sure. Go ahead.
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1. What are you going to do after class?
I am going to meet with my friends
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7. What are you going to eat for dinner?
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Reporting Results:
The majority of the people in this class . . .
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
______________________________
_____________________________
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ActivityB.3. Write a short composition about your future plans and
report it orally to the class.
_______________________________________________________
_________________________________________________________
_______________________________________________________
_________________________________________________________
_______________________________________________________
_________________________________________________________
_______________________________________________________
_________________________________________________________
_______________________________________________________
_________________________________________________________
_______________________________________________________
_________________________________________________________
65
Activity B.4. Expressing Dreams of the Future
Instructions: complete the letter to Santa with your personal dreams
Christmas is coming and I am looking forward to your visit. This year, I want to
have many things for Christmas:
As well, __________________________________________
I have been a good ________ this year, so I think I deserve these presents. Three
good things I have done are:
(1) ______________________________________________
(2) _____________________________________________
(3) _____________________________________________
When you come down the chimney, please look in the kitchen. I am going to
leave ________ and ________ on the table for you to have. Thank you Santa, I
am very excited.
Signed _________________
66
Activity B.3. Use of Will for future Predictions
67
Activity B.3. Getting out on Town
Instructions: You are going to walk around the class and make plans to
get together with friends sometime in next week. Suggest a good
restaurant/caf/pub/bar to meet at.
Arranging a Time:
B: When do you want to meet?
(What day is good for you?)
A: I'm free on Tuesday.
B: Tuesday is good for me.
Or:
B: I'm busy on Tuesday.
How about Wednesday?
A: Wednesday is good for me.
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Section C. Using English Expressions in Public Places
Activvity. C.1. English in the Bus
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FIFTH UNIT
FUNCTIONS:
70
Section A. Improving English Skills when Giving a Speech
Instructions:
2. Successful Relationships
Orient this topic to answer the following questions and present it to the class.
1. Who is your best friend? What is he or she like? Describe him or her to your
partners.
2. Why is he or she your best friend?
3. What special qualities does he or she have?
4.What is more important to young people nowadays, friends or family?
5. Which is more important to you, and why?
6. Are you a good friend? What qualities do you offer your friends?
1. What do you think the most import factors are for choosing a partner?
2.
3.
4.
5.
71
Section B. Interact Fluently
72
18. What do you usually do just before you go to bed?
21. What do you do when you are tired but you have work to do?
24. When you were young did you sleep with a stuffed animal?
25. When you were young did you sleep in the same bed as your parents?
73
Section B. Indentify Specific Information
Activity B.1.Getting Specific Information to Solve Riddles.
Instructions: Listen carefully to the riddles presented by the professor
and identify specific information to solve the riddles.
Crossing the River Riddles # 1. A family was hiking in the forest. In the
family there was the father, the mother, and two children. They came to a river and
wanted to cross the river.
74
# 2.
There was a farmer who wanted to go across a river. The
farmer had a dog, a goat, and some cabbage. The farmers
boat was very small so the farmer could only take one thing
across the river at a time.
The problem was that if the goat were left alone with the
cabbage, then the goat would eat the cabbage. If the dog
were left alone with the goat then the dog would eat the goat.
How can the farmer get everything across the river?
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_______
75
Section C. Reactivating Background and New Knowledge to
Interact.
Instructions: Take one of the jobs below and prepare a role play to
present it.
HEAD CHEF
Note: While you are performing your job role play; your classmates are
going to criticize your performance by completing the following
evaluation rubrics:
76
Critics Sheet
77
SIXTH UNIT
www.bogglesworldesl.com
FUNCTIONS:
LEARNING STRATEGIES
78
Section A: Talk about Products and Compare its Prices
Instructions: Work in pairs asking your partner for prices and products.
EANTES
It was $12.50 for the cake and $2.00 for the pastries?
Comparing Information:
So if a chocolate cake costs $12.50 and and pastries $2.00. It means that a cake
is more expensive than pastries.
Now in pairs compare the rest of the products below and form sentences like the
one above.
79
Section B: Talking about Shopping
Instructions: Read and the paragraphs to fill in the blanks with the words
in the box below:
If something costs a lot of money then it is ____________. But if its on sale then it is
usually ____________. A ____________ price is the price that you would expect to
pay for something.
(2) Payment:
When you pay for something, if you have enough money in your pocket you can pay
with ___________. If you dont, you can put it on your _____________ or write a
_____________.
(3) Sizes:
If you have gained some weight, your clothes might be a little ____________. On the
other hand, if you have lost some weight, they might be a little _____________. If your
clothes ___________, then they are not too big and they are not too small.
When you go to a restaurant, it is nice to get a ____________. Its also nice to get
service. But if the service isnt good, then you dont have to leave a ___________. In
some countries, when you order food you also have to pay a _____________.
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(5) Comparison Shopping:
(2)
(1)
(2)
(1)
What do you think is a reasonable price to pay for a dinner with a date?
(2)
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Activity B: be (adjective)+er than,
(2)
(3)
Section C. Comparatives
Activity C. Be more (adjective) than
(1) Compact cars are more environmentally friendly than gas guzzlers.
(2)
(3)
Using any adjectives from (B) and (C) above, make three sentences:
(2)
(3)
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Activity C2. Going Shopping
(7) When your clothes are too ______________, maybe you need to go
on a diet.
83
(8) A ____________ blanket is very comfortable.
Now use the adjectives and the comparatives from the sections above to
form conversations for each bubble
84
Section D. Shopping Expressions
Thats like comparing apples and oranges. What is the meaning of this
expression?
This means that two things are so different that you cant compare them.
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So thats about an $8.00 difference.
Thats right.
...
Thanks.
(1) The sales: You are going on a vacation and you need to do some
shopping before you go.
www.bogglesworldesl.com
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(2.1) Write down the items on your shopping list:
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SEVENTH UNIT
http://bogglesworldesl.com/airlinetickets.htm
Travel
THIS UNIT INTRODUCES YOU TO INTERPRET AND COMMUNICATE
INFORMATION ABOUT TRAVELLING
FUNCTIONS:
TOPIC: Travel
LEARNING STRATEGIES
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Section A. Flight Reservation
Activity A.1 Calling your Travel Agent
Phrases
Can I help you?
Do you have any seats?
Check-in time
Direct flight
Let me check
Be in time
New Words
Flight
Airport
Direct
Check-in
Check
Economy
Business
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Now check and Practice your Dialogue
www.esl-galaxy.com
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Section B Checking in At the Hotel
At the hotel
Useful Vocabulary at the Hotel
checking in, hotel reservation, passport, car license, number, nationality, company
address, zip code, date of arrival, date of departure, method of payment, signature,
date.
Instructions: Interview another student and fill in the form below. Create
the questions to get the information you need to complete the form.
Guest Registration Card
Room Number:
Family Name:
First Names:
Home Address:
Street:
City:
Zip code:
Nationality:
Passport number:
Company name:
Company address:
Car license number:
Date of Arrival:
Date of departure:
Method of payment:
MasterCard
American Express
Visa card
Cash
Check
Other
Signature:
Date:
www.esl-galaxy.com
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Section B: at
the Airport
Activity B.1.
Role-play Instructions: You are customs and immigration
officers at an airport. Fill in the blanks with the
information according to the conversation.
Welcome to _________.
..
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Activity B.2. Reservations (airline)
Instructions: In pairs read this dialogue
Do you have any flights to Sydney next Tuesday afternoon?
Reservations
Northwind Airways, good morning. May I help you?
clerk:
Mary Jones: Yes, do you have any flights to Sydney next Tuesday afternoon?
Reservations One moment, please... Yes. Theres a flight at 16:45 and one at
clerk: 18:00.
Thats fine. Could you tell me how much a return flight costs? Ill
Mary Jones:
be staying three weeks.
Reservations
Economy, business class or first class ticket?
clerk:
Reservations
That would be $346.
clerk:
Reservations
Certainly. Which flight would you like?
clerk:
Reservations
Could I have your name, please?
clerk:
Reservations
How would you like to pay, Ms. Jones?
clerk:
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Mary Jones: Can I pay at the check-in desk when I pick up my ticket?
Reservations Yes, but you will have to confirm this reservation at least two
clerk: hours before departure time.
Now you have been booked, Ms. Jones. The flight leaves at
Reservations
16:45, and your arrival in Sydney will be at 9:25 a.m., local time.
clerk:
The flight number is NWA 476.
Now use the following information in the cards to complete the missing
information from the conversation. At passport control
A: You are on a plane heading for B: You are on a plane heading for
Chicago. You have some business Chicago. You have some business there.
there. Introduce yourself and your Introduce yourself and your business to
business to the person sitting beside the person sitting beside you. Here are
you. Here are the details of your the details of your business:
business:
You work for a law firm.
You work for a pharmaceutical
company. The name of your company is Black &
White.
The name of your company is Glebco.
You specialize in corporate law
You specialize in vaccines for
diseases such as mergers and acquisitions.
such as Malaria and West Nile Virus. You are based in Bombay
You are based in Madrid. Your company has offices in Karachi and
Kabul.
Your company has offices in Paris and
Hamburg. You are a lawyer
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C: You are on a plane heading for D: You are on a plane heading for
Chicago. You have some business Chicago. You have some business there.
there. Introduce yourself and your Introduce yourself and your business to
business to the person sitting beside the person sitting beside you. Here are
you. Here are the details of your the details of your business:
business:
You work for a construction company.
You work for a construction company
The name of your company is Candu
The name of your company is Bob and Builders.
Sons.
You specialize in residential
You specialize in commercial development
development
such as houses and condos.
such as shopping malls and
restaurants. You are based in Santiago.
You are based in Kuala Lumpur. Your company has offices in Lima and
Bogota.
Your company has offices in Jakarta
and Hanoi. You are a purchasing agent.
AudioEnglish.net
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officer:
You: ...
Immigration
May I have your passport and form I-94, please?
officer:
You: ...
Immigration
Whats the nature of your visit? Business or pleasure?
officer:
You: ...
Immigration
How long are you going to stay in the United States?
officer:
You: ...
Immigration
What is your occupation?
officer:
You: ...
Immigration
Do you have a return ticket?
officer:
You: ...
Immigration
Thats fine. Thanks. Enjoy your trip.
officer:
You: ...
Instructions:
1. You are heading to Chicago on business. Find an empty seat on the plane and
introduce yourself and your business to the person you are sitting beside.
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2. Find out about their firm and get the missing information from the table below.
A: Yes, I have some business there. I work for a law firm. Henderson and Marly.
2007 www.bogglesworldesl.com
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Activity B.5. Rent-A-Car
Rent-A-Car
Good morning. May I help you?
Clerk:
You: ...
Rent-A-Car
Okay. Full-size, mid-size or compact, maam?
Clerk:
You: ...
Rent-A-Car
78 dollars a day with unlimited mileage.
Clerk:
You: ...
Rent-A-Car
Is there an additional driver?
Clerk:
You: ...
Rent-A-Car If you want full coverage insurance, it will be 8 dollars per day. It
Clerk: includes collision damage waiver and personal accident insurance.
You: ...
Rent-A-Car Here is our brochure, maam. Err... full-size... OK. Please choose a
Clerk: model in this section.
You: ...
Rent-A-Car
All right. How many days would you like to use it?
Clerk:
You: ...
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Rent-A-Car
May I see your drivers license and credit card please?
Clerk:
You: ...
Yes, it is.
(...)
Rent-A-Car
Thank you. Please fill in this form. Can you check this box, and put
Clerk: your initials here, and again here.
Now use the cards below to create your own conversations: you can use
the sample conversation above.
You are a businessman/ businesswoman. You are an English teacher. You have
You have some important business in a teaching job in Osaka, Japan. You
Incheon, South Korea. You need to be in need to be in Osaka next Friday to start
Incheon for a Tuesday morning business your job. You want a one-way economy
meeting. You are not sure when your ticket.
business will be finished so you only want
a one-way ticket, preferably business
class. You are traveling with two other
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people from your company.
A: Do you know where I can get a cup of coffee buy some steaks.
coffee?
get some hiking see a movie
B: Sure. You could try the Starry Caf. boots
order some sushi
A: Wheres that? get some cat food
rent a bike
B: Its on 2nd Avenue across from the buy some milk
pharmacy. pick up a bathing
work out suit
A: Thanks.
buy some pants get some aspirin
B: No problem
grab a hamburger purchase some
software
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www.bogglesworldesl.c
Use this map to give your partner suggestions and directions about
the different places
Language Points
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Its across from the bank.
A: Wheres that?
A: Thanks.
B: No problem
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Section D.2. Recommending Touristic Places to the Foreigners
Cach, about 15 km east of Cartago, offers some of the best rock climbing in the
country. Gear is available for rent and climbs cater to all abilities. The dramatic canyon
set amid green hills creates a beautiful backdrop for a day of thrills.
Instructions: In pairs discuss the picture and the reading above: you and
your partner recommend this sport and place to a tourist who wants to
know more about Costa Rica.
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Now: Discuss what you can see in the pictures: what do you think of
them?
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Sheet A: you are going to use this information to sell your house to
student B who is a foreign coming to Costa Rica and is looking
forward to buy a house.
Student A: give this information to student B. Welcome to a Costa Rica real estate
consulting company. With over 10 years experience in Costa Rica real estate, I can
help you find your perfect place in paradise. Whether you are looking for a home or a
business opportunity or to rent or buy in the Central Valley or the beaches in exotic and
beautiful Costa Rica you have found the right place.
You can browse properties by the main provinces of Costa Rica, which are Alajuela,
Cartago, Heredia, San Jose all located in the Central Valley, or beach properties
located in the provinces of Guanacaste, Puntarenas and Limon. My name
is.. I am from Costa Rica. Please let me show you this
property.
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Description of the house student A is going to sale to student B
3 visitor bathrooms
Laundry room
Dining room
Living room
Student B: you are looking for a house with the following description.
Jacuzzi
Steam room
Barbeque
Completely fenced in
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BIBLIOGRAPHY
Electronic Resources
AudioNet.comhttp://www.audioenglish.net/englishlearning/english_roleplay_railway_tr
avel_2.htm. http://www.audioenglish.net/english-learning/type_roleplay.htm: October
the 19th, 2010.
EFL Activities for kids, ESL Printable Worksheets. Resources for ... www.english-
4kids.com www.esl-galaxy.com. 2010.19th OCTOBER 2010. Futonge N. Kisito,
webmaster, english-4kids.com.
HostGator. Board game sheets for teaching ESL and EFL and science. 2002.
bogglesworldesl.com/wordsearches.htm. Consulta: 4 de Octubre 2010.
108
Lanternfish. Directions to a Restaurant: ESL Role-play. 2007. Practice for superlatives,
nationalities, and directions. http://bogglesworldesl.com/directions.htm. Consulta: 11
de Octubre 2010.
Match the jobs on the left to their definitions on the right ... 2010. Futonge Kisito,
webmaster, esl-galaxy.com. 19th October 2010. http://www.esl-galaxy.com/
Tico Times News Paper. Monday, October 18, 2010 - By The Tico Times
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