Accenture

Management
Consulting
Advancing the science
of high performance
We serve the worlds government entities as well as
largest companies working alongside clients at every
level of their organization.

Our management consultants bring innovation and

differentiated capabilities that help our clients create
value, deliver business outcomes and improve
performance.

Fernand
Dimidschstein
Accenture Management Consulting
Managing Director
France & Benelux
Ann Bayart
Accenture Management Consulting
Managing Director
Belgium & Luxembourg
Accenture is a global management
consulting, technology services
and outsourcing company.
Combining unparalleled experience,
comprehensive capabilities
across all industries and business
functions, and extensive research
on the worlds most successful
companies, Accenture collaborates
with clients to help them become
high-performance businesses and
governments.
With more than 16,000
management consultants in 49
countries, Accenture Management
Consulting is the leading consulting
company in the world. It is uniquely
positioned to help clients perform
at the highest levels so that they
can create sustainable value for
their customers and shareholders.
Targeting and delivering
tangible value for our
clients is a fundamental
element of our
differentiation
Value Proposition
We bring differentiated capabilities
and deep industry insights that help
clients move From issue to outcome
with pace, certainty and strategic
agility.
Client Experience
We consistently put the client
organization and our clients people
at the centre of what we do to build
long lasting relationships grounded
on tangible outcomes; all of our top
100 clients have been with us for at
least 5 years, and 85 have been with
us for at least 10 years.
Assets
Our unique industry, functional
and technology insights are used
to accelerate our clients journey to
their desired outcomes. Core to the
Accenture DNA, we integrate the
full range of consulting, technology,
outsourcing services.
Partnering model
We have a uniquely ability to take
innovative partnering models. A wide
range of commercial arrangements
supports different circumstances,
including skin in the game: value-
based arrangements.
Approach
We take into account the specific
context of each client and each
project, the specific business functions
affected, and any unique geographic
requirements.
People
We bring the best people together: an
energizing and collaborative culture
with exceptional, down to earth
people from diverse backgrounds.
We define with our clients the
most suitable path to achieve High
Performance. Our recommendations
are designed from the start
with tangible outcomes, both
quantitative and qualitative, and their
implementation in mind.
Our broad and deep spectrum of services covers all areas of management consulting

Strategy Operations Value Business Process

Consulting Realization Enablement

Specialty Skills
Functional & Industry Skills

Our specialty and functional skills cover industry and functions across all geographies

Specialty Skills - Functional & Industry Skills

Comms, Media Financial Health & Public Products Resources
& Technology Services Service

Strategy
Talent & Organization
Finance & Enterprise Performance
Customer Relationship Management
Operations
Risk Management
Sustainability
Analytics

We define with our clients the most suitable path to achieve High Performance. Our
recommendations are designed from the start with tangible outcomes, both quantitative
and qualitative, and their implementation in mind. We stay focused and relevant by
identifying trends that will drive clients growth.
We help our clients move Certainty Aerospace & Defense
from issue to outcome Airline
with pace, certainty and Understanding your context and Automotive
anticipating issues early on creates
strategic agility predictability around outcomes and
Banking
enables us to mitigate risks Border Management
We understand our clients
Capital Markets
challenges and the changing
dynamics in which they operate. Our
We bring tried-and-tested Chemicals
approaches and assets and adapt Communications
strategy is all about operating at the
them for your particular situation,
heart of our clients businesses, and
starting with effective tools helps
Consumer Goods
the industry expertise and skills our Customs
assure a strong outcome
people have help make this possible.
Electronics & High Tech
Our confidence in our ability to Energy
deliver value is demonstrated by our Freight & Logistics
Pace willingness to stake our success to
yours
Health
We help seize the windows of Human Services
opportunity to create sustainable,
Industrial Equipment
long-term value. We help accelerate
the speed of value delivered and Strategic agility Infrastructure & Transport
ensure it is released at the right Insurance
Get it right the first time
times.
It builds capability into your business
Life Sciences
and operating models so they are Media & Entertainment
We strive to deliver value early to
resilient and responsive enough to Metals & Mining
build confidence in the short term,
handle future demands. Non-profit
while maintaining the momentum
to deliver demonstrable value Postal
throughout our work with you Public Safety
Retail
Accelerating value helps achieve
Revenue
earlier return on investment
so you can seize competitive Travel
advantage faster Utilities

To
Outcome
Strategic
Agility
Certainly

Pace
From
Issue
Strategy
Wim Decraene
Strategy Lead
Accenture Management Consulting
Belgium & Luxembourg
Accenture helps clients to
formulate realistic business
strategies in which embody
the concept of value from
initial issue to final out-
come.
Accenture Strategy work with
our clients to develop practical
strategies that capitalize on
the opportunities presented by
todays complex and uncertain
global economy to deliver high
performance.
We help executives carefully think
through possibilities, assess and
manage risk, and ultimately select the
strategic direction with the strongest
stakeholder value potential. We
then help executives translate those
strategic insights into actionable plans
at both the enterprise and business-
unit level. The result is strategies that
are focused on sustainable growth,
rooted in analytical rigor and built
with execution in mind.
We put the clients and
value at the heart of our
thinking
There are many possible levers to
improve business performance.
Accentures role is to first help its
clients identify and agree on which
strategies really make a difference.
We bring a pragmatic, external
vision on decision-making in order
to help our clients arrive at the
best and most appropriate strategy
and, crucially, one around which a
transformation plan can be structured
and implemented.
We enable our clients to stay
sharply focused on their bottom
line and we link our remuneration
to the measurable value we deliver.
We bring proven Accenture tools,
methodologies and research that
provide fact-based data on how other
companies around the world perform
and achieve their growth objectives.
We then use this data to benchmark
and creatively develop strategies
tailored to each client.
Our intimate knowledge of all the
industries in which our clients operate
plus our experience across all business
functions mean that our skilled teams
are able to deliver tangible results in
any sector.
In an increasingly complex
marketplace, Accenture helps
organizations to improve their
operational functioning in order
to reduce costs and increase their
agility and efficiency, without
adding complexity or compromising
the future. An integral part of the
Accenture approach to designing or
improving any business operating
model is to first look at how the
company is organized internally: What
can be centralized or decentralized?
Which jobs can stay in-house or be
outsourced? Which functions should
be kept, and which new ones added?
Accentures strategic involvement in
pre and post merger transformation
can ensure that synergies, revenue
and cost reduction targets are
correctly set, measured, followed-up
and communicated to the market
and stakeholders. We make sure that
post-merger integration is smoothly
planned and coherently executed. We
can help to structure integration at
every level, from IT to organizational
processes, systems, and company
culture, right down to making sure
people talk together in one operating
model, without impacting the day-to-
day running of the merged company.
Finally, Accenture has the ability to
frame strategic vision and execute:
we can mobilize the skills required for
the practical implementation of any
business strategy we help to design,
whether it is driving organizational
change, performance management,
systems integration or outsourcing.
Working in mixed teams with the
client, we help them to execute
their strategy at every level of the
organization, decisively and quickly.
Throughout, the role of Accenture
strategy consulting is to act as the
guardian of value.
With Accentures help, companies
can move quickly and decisively
to capitalize on opportunities to
unlock stakeholder value and grow
profitablyquarter by quarter, year
after year.
What we do
Corporate Strategy
Helps clients to turn strategic
industry issues and market volatility
into successful business outcomes
through the development of a
distinct corporate mission, well
defined values and clear strategic
direction for the organization that
is based on the ability to execute.
Business Strategy
Helps clients achieve their corporate
objectives by aligning their overall
business model and customizing
business unit strategies to deliver
the desired outcomes related to
customers, products, channel,
earnings and geography.
Operating Model Strategy
Helps clients achieve the
capabilities that differentiate them
from competitors and deliver the
desired business outcomes in an
ever-changing marketplace. You can
read about our operational strategy
capabilities in the following
sections.
Mergers & Acquisitions
Helps clients enter new markets
and consolidate and leverage scale
in existing markets with services
ranging from pre-deal due diligence
to post-merger integration, joint
venture and alliances, divestitures
and IPO support.
Accenture helped Unilever
achieve high performance
by successfully divesting
its European frozen foods
business.
Divesting the Birds Eye
and Iglo businesses not only
supported Unilevers five-
year strategy to reduce
its brand portfolio from
1,600 to 400 brands,
but also strengthened
Unilevers ability to manage
similar projects in the
future. Importantly, profits
from the sale have been
reinvested to support
core business priorities
that will continue to
position Unilever for high
performance.
Talent and Organization
Sabine Haine
Talent and Organization Lead
Accenture Management Consulting
Belgium & Luxembourg
We help our clients drive
enhanced organizational
performance and more
effective execution of
business strategy by
improving the performance,
productivity and
collaborative power of their
workforce talent.
Organizations in both the Drive an environment of continuous
private and public sectors face learning to help workforces
unprecedented challenges in collaborate and advance their skills
adapting to an uncertain and risky in light of business goals.
marketplace, serving customers
more effectively and driving global
strategies, all while keeping costs Accentures unique talent
under control. Executives need to
manage constant change and put in
and organization capabilities
place the business strategies, talent
Accenture is uniquely positioned
and leadership necessary to attain
to deliver integrated talent and
and sustain high performance in the
organization solutions that can help
coming years.
enterprises achieve their business
objectivessupporting growth,
For decades, executives have
accommodating acquisitions,
acknowledged the centrality of human
re-skilling major workforces, driving
capitalpeople and leadership, as
a new generation of innovation,
well as the culture and organization
structures that support performance
managing major enterprise
transformation and becoming more
to achieving competitive advantage.
continuously change capable.
Yet, initiatives to advance talent
and organization capabilities, at the
We bring to our clients business
necessary pace and in a way that
challenges and opportunities
produces predictable business results,
thousands of practitioners across
have often been challenging to
consulting, technology, and
implement and sustain.
outsourcingwith capabilities ranging
from HR management systems, to
Accenture has the tools, methods and
analytics that enable executives to
advanced enterprise learning, to
human capital strategy and change
capitalize on the critical links between
management, to advanced learning
the performance of their people
and collaboration tools and methods.
and the outcomes of their business,
With a delivery capability that brings
helping them reduce costs, improve
efficiency and productivity, serve
together an unmatched global reach
and a local relevance, Accenture has
customers and achieve distinctive
the knowledge, skills and experience to
forms of competitive advantage.
help organizations of all sizes integrate
With more precision and scientific
and deliver the broad spectrum of
certainty, we help our clients put in
capabilities they need, more precisely
place the integrated programs to:
and predictably, at the speed and scale
needed to be successful.
Plan for the right talent in the right
places and in the right numbers to
Accentures talent and organization
execute business strategy, expand
offerings range from high-value
into new markets and drive growth.
consulting, to comprehensive HR
and learning outsourcing services, to
Manage complex change journeys,
advanced HR technology solutions.
while simultaneously creating
These market-tested solutions are
a change- capable and agile
supported by advanced analytics to
organization that can more readily
enable better, data-based decision-
adapt to evolving needs and
making and management of programs.
opportunities.
Our collaborative mindset and
innovative assets help us fashion
Manage a global workforce through
solutions that are right for our clients
more efficient and effective HR
needs and goals.
capabilities.
We partner with thought leaders
and major organizations, both
internally and externally, including
World Economic Forum; Harvard
Graduate School of Education;
Business Roundtable - Education,
Innovation and Workforce Initiative;
Moxie Research; University of Tilburg;
NASSCOM; and Society for Human
Resource Management (SHRM).
Working closely with these and other
leading organizations, we create
events, meetings, summits, webinars
and other forums to exchange ideas
and insights with our clients and
potential clients.
Ultimately, Accenture Talent &
Organization can accelerate the
speed and pace of your workforce and
organization enablement programs,
synchronize them to increase
their efficiency, and continuously
align workforce spending with the
strategies needed to help adapt to
change and advance toward high
performance.
What we do
Human Capital & Organization
Effectiveness
We help our clients architect
and execute broad-based human
capital strategy and organization
transformation programs at scale to
support new business strategies.
Human Resources & Talent
Management
We leverage innovative tools,
methods, strategies and
technologies to help clients create
HR organizations, processes,
and practices that can deliver
measurable improvements in the
performance of their people and
the business.
Change Management
We leverage methods-based,
data-driven solutions to help our
clients prepare for and manage
complex business, organizational
and workforce change in a market
that is evolving at an accelerating
pace.
Learning & Collaboration
We help our clients develop the
distinctive skills and capabilities
in their people to drive business
outcomes, through innovative,
strategically-aligned learning and
collaboration solutions.
Accenture Academy
We offer a suite of innovative
academies designed to improve the
performance of critical workforces
in key business functions.
Following the merger
of Siemens AG and
Nokia, Accenture helped
Nokia Siemens Networks
successfully execute an
accelerated, complex
and lengthy program of
change - encompassing
processes, systems, learning,
communications, leadership
and more - to achieve
its strategic goals for
growth, while improving
customer focus and global
consistency.
Finance and Enterprise Performance
Joris Van Malderen
Finance and Enterprise
Performance Lead
Accenture Management Consulting
Belgium & Luxembourg
We help finance
organizations maximize the
value they create for their
enterprises.
Challenged by difficult economic
times and by a broader global
competitive environment,
businesses and governments are
increasingly turning to their
finance organizations for better
cost controland for innovative
ways to improve overall business
performance. Chief financial
officers are spending ever-
greater portions of their time on
strategy and leadership, while
intensifying their focus on finance
and accounting fundamentals
in response to cost pressures,
heightened regulatory scrutiny and
demands for greater transparency.
Nowadays, the finance function is
increasingly involved in strategic and
operational decisions: acquisitions
and investments to maximize the
value created for the company, the
translation of a multiple year plan
into concrete budget objectives,
the operational review of profitable
product portfolios and even setting
goals for reducing inventory or
optimizing the working capital needs
of the business.
Accenture combines deep knowledge
in finance management and proven
finance and business transformation
experience to address these
complexities. We maintain a dedicated
core of deeply experienced resources
in finance and accounting capabilities
around the globe and we leverage
common assets, tools and people
thanks to our network of global
delivery centers.
Our finance and
performance management
practice is acknowledged as
an industry thought leader
Our ongoing research program into
high performance finance explores the
relationship between finance mastery
and achieving high performance. The
program is based on primary research,
including CFO interviews, surveys and
roundtables, as well as our experience
from our work with clients. The result
of this research has been a series
of research reports and books that
articulate Accentures unique point
of view on finance mastery and
achieving high performance. We also
have an extensive library of finance
related thought leadership and
research on the topic of Corporate
Finance, Finance Operations and
Enterprise Performance Management.
To help the CFO in the transformation
of the finance function to play a key
corporate role above and beyond
its traditional and continuing role,
Accenture offers comprehensive
solutions backed by deep and
comprehensive assets that have been
tested in multiple client environments.
These assets include: peer
benchmarking, shared service centers,
analytics, structured methodologies
for transformation programs, process
maturity assessment, and best
practice architectures to swiftly and
accurately set a diagnosis, propose
alternative solutions and conduct
a risk managed and cost efficient
transformation in areas as varied
as tax excellence, procure-to-pay,
treasury, business intelligence
reporting, fast close, strategic
planning, and finance processes
efficiency.
Accenture also helps its clients find
innovative ways to strengthen the
corporate role of the finance function
in order to better manage sales,
revenues, costs and investments. This
includes increasing synergies with
other areas of the business, such
as with the risk function, to enable
decision making behaviors based on
measurable risk and reward models
with sustainable impact, or with the
marketing and sales departments for
measuring the return on investment
of their initiatives and alignment
with the overall strategy of the
organization.
What we do
Corporate Finance
Assists CFOs in developing the
necessary corporate finance
capabilities to enable high
performance for the organization.
Finance Operations
Focuses on effective and efficient
back-office services to create the
foundation for finance mastery.
Enterprise Performance
Management
Allows organizations to improve
their capabilities to forecast results,
use data to inform decisions, and
identify opportunities to drive
business performance.
BNP Paribas improved the
efficiency of its quarterly
reporting cycle.
Accenture helped the bank
reduce timelines, harmonize
management reporting
functions, diminish costs and
enable faster integration of
companies that BNP Paribas
may acquire in the coming
years.
Based on Accentures
experience, CFOs and senior
financial professionals can
help drive operational
improvements by focusing
on what should happen in
the future instead of
providing information about
what has happened in the
past. Numerous process
improvements reduced
peak-workload stress on
central controllers and
freeing up senior
management time for value-
added analysis, forecasting
and business leadership.
Customer Relationship Management
Vincent Debusschere
Customer Relationship
Management Lead
Accenture Management Consulting
Belgium & Luxembourg
We help clients create and
sustain profitable growth
by developing customer-
centric organizations to
effectively enhance the
customer experience and
drive engagement.
For several years, major market
research companies have recognized
Accenture as a global leader in
Customer Relationship Management
(CRM) because of the distinctive
added value it brings to its clients.
Accentures CRM services helps
its clients continuously anticipate
and exceed the expectations of
their customers by crafting and
implementing practical solutions that
are tailored to performance targets
and tightly focused on improving the
bottom line while at the same time
optimizing customer experience.
Accentures vision of customer
relationship management
encompasses the complete customer
experience from marketing and sales
to service, whether in B2B or B2C. Our
main focus is on generating long-
term measurable value in all these
areas, each of which impacts the
entire customer experience. As such,
collaboration with most of our clients
stretches back many years. We build
enduring relationships with client
executives, and we act as trusted
advisors to their team.
The starting point is developing a
deep understanding of each clients
business environment and customers.
By dedicating considerable time to
acquiring a solid grasp of our clients
industry drivers and building a clear
picture of the business landscape in
which they operate, we can commit to
increasing customer satisfaction and
achieving significant cost reductions
through sustainable strategies that
focus on tangible value creation.
When defining the best sales or
marketing organization to serve
strategic objectives, Accentures
proven methodologies, best industry
practices and experience derived from
projects around the world can help
clients to quickly realize immediate
and long-term results. Additionally, as
the customer experience is influenced
by all interactions across the
customer lifecycle, Accenture helps
C-suite executives collaborate across
functional areas in order to deliver the
intended, holistic customer experience
that helps drive retention.
Accenture also brings exclusive key
accelerators it has identified in the
domain of customer relationship
management in every industry to help
our clients as they prepare to innovate
towards new sales channels or
markets. These accelerators enable the
CRM team to offer a consistent and at
the same time customized approach
based on facts that are pertinent to
each clients situation.
For example, Accenture conducts a
unique annual customer experience
and satisfaction survey. We identify
and compare consumer attitudes and
behaviors from one year to the next,
and monitor the progress made by
leading companies to improve service
quality. Our clients can use this
unique data to benchmark themselves
and enrich their specific customer
relationship management strategies,
plus they can learn how companies in
countries with comparable maturity
address similar issues.
The CRM team brings commitment,
conviction, market intelligence and
industry knowledge aligned with
thought leadership to offer our
clients a complete end-to-end service
that is value-led, from strategy to
implementation.
What we do
Marketing Transformation
Helps chief marketing officers
achieve their objectives for
organic growth, by:
- Building a cross-enterprise
approach to customer
engagement
- Developing critical core and
advanced capabilities
- Transforming global operating
models to secure agile response
and relevance towards fast-
changing customer contexts
- Ensuring a repeatable approach
to defining and implementing
pricing strategy
Sales Transformation
Helps organizations improve sales
performance by :
- Building consistency and
effectiveness of sales processes
and improving sales peoples
performance
- Transforming growth and
profitability through high-
performing indirect channels
- Utilizing insight-driven analytics
to drive growth and leverage
E2E value chain optimization,
e.g. Digital Merchandizing
Service Transformation
Helps organizations effectively and
profitably deliver service by:
- Proactively setting expectations
and consistently delivering
service
- Creating a differentiated
customer-service experience
through the entire service value
chain
- Developing an agile operating
model to address complex and
changing customer needs
- Using analytics to help optimize
the customer service experience,
reinforce the right measures
and drive organizational
accountability
Pricing and Profit Optimization
Collaborates with organizations
through:
- Developing comprehensive
pricing and profit strategies
- Building analytic and decision-
support capabilities to utilize
deep customer and contextual
insights
- Driving organizational behaviors
that enable profitable revenue
growth
Thanks to Accenture, the
Royal Shakespeare Company
increased attendance by
30%.
Since working with
Accenture weve seen our
campaign effectiveness
rise significantly, with
20% of our most engaged
and loyal group of RSC
Members buying tickets
as a result of our mailings
to them. With Accentures
help weve managed to
achieve this increase whilst
also reducing our costs in
theses challenging times of
funding cuts, through better
targeting the right people,
at the right time and with
relevant propositions.
Chris Hill, Director of Sales
and Marketing, Royal
Shakespeare Company.
Operations
Dimitri Huyghe
Operations Lead
Accenture Management Consulting
Belgium & Luxembourg
We help clients align
underlying process and
operating models to support
business strategies, link the
supply chain to the end-
to-end value chain, pursue
continuous improvement
and create flexible
operations that enable
rapid response to changing
customer demands and
market opportunities.
Challenged by increasing
complexity, permanent volatility
and a broader global competitive
environment, many businesses and
governments are focused solely on
the execution of their operations
the people, processes, technologies,
and organizational designs needed
to extract the most business value
from their capabilities and assets.
While this approach produces
benefits, there is an opportunity to
achieve even more. At Accenture,
we believe that companies seeking
to experience game changing
transformation must simultaneously
seek the right mixture of structural
and executional changes.
Committed to helping our clients
achieve high performance, we
combine global industry expertise
with skills in operations strategy,
supply chain management, innovation
and process consulting to team
with organizations to transform
their operations capabilities. We
collaborate with clients to align
underlying process and operating
models to support business strategies,
link the supply chain to the end-to-
end value chain, enhance the skills
of the supply chain workforce and
create dynamic operations that enable
rapid response to changing customer
demands and market opportunities.
The Accenture Operations Consulting
service line has the experience,
capabilities and insight to help clients
create long-term profitability and
shareholder value through developing
a dynamic supply chain that embodies
innovation and operational excellence.
Our Operations service line is truly
a differentiated capability in the
marketplace because it blends
deep functional capability in both
manufacturing-based and service-
based operations; takes an end-to-end
value-driven approach to performing
large scale operations transformation;
and leverages deep industry
specialization. When partnering with
Accenture, clients have access to a
dedicated core of thousands of deeply
experienced resources in operations
strategy, supply chain, innovation and
process consulting and technology
capabilities around the globe. We
also provide related supply chain and
procurement outsourcing services
through our network of global delivery
centers that leverage common assets,
tools and people.
We work with our clients
across a broad range of
industries to address key
business issues such as:
Quantifying and optimizing levels
of product and process complexity
Innovating faster and better than
anyone else
Integrating technology and process
excellence
Exhibiting flexibility when
responding to unpredictable market
shifts
Increasing productivity without
impacting headcount
Managing costs efficiently and
effectively
Decreasing supply chain talent gaps
and turnover
Areas of expertise include operations
and process transformation; sourcing
and procurement; innovation and
product development; manufacturing
strategy and operations; service
strategy and operations; integrated
planning and fulfillment; and supply
chain education.
What we do
Operations & Process
Transformation
Helps clients out-perform
competitors through effective
processes and efficient execution
of operations delivering superior
shareholder returns.
Sourcing & Procurement
Helps clients effectively segment
their supplier bases, develop more
strategic supplier relationships and
focus on value adding purchasing
activities.
Innovation & Product Development
Helps clients increase innovation
success and product speed to
market by running innovation as an
end-to-end value chain.
Manufacturing Strategy
& Operations
Helps clients drive the optimum
blend of speed, quality and cost
within manufacturing & operations.
Service Strategy & Operations
Helps clients design and build
operations for aftermarket (or
maintenance) businesses to improve
customer service and reduce
operating cost.
Integrated Planning & Fulfilment
Helps clients improve customer
service and lower operating costs
by moving product more efficiently,
securely and quickly across the
globe.
Accentures work with
Western Power is rapidly
generating sustainable
returns... budget
expenditures reduced by
8%, service productivity up
20%, and $43 million in
cost savings the first year,
with cumulative savings of
up to $148 million.
Risk Management
Nathalie Mge
Risk Management Lead
Accenture Management Consulting
Belgium & Luxembourg
With over 500 consultants
and specialists, we help
the largest corporations
every day to achieve their
targets by embedding risk
management at the heart of
their business processes.
In the 21st Century, risk has
a new face: larger, less predictable,
more varied and more ubiquitous.
As a result, companies have more
to gain - financially and
competitively - by clearly
understanding their risk exposure
and designing more resilience
into their operating models and
organizations. However, they also
have more to lose if they fail
to manage risk dynamically and
proactively.
Accenture offers the experience,
guidance and tools companies need to
thrive in this new environment.
Nowadays, companies are exposed to
more risk - and more kinds of
risk - than ever before. Risk
is magnified by supply chain
complexities, shorter product life
cycles, tumultuous financial markets,
sudden demand shifts, emerging
competitors, global collaborations,
expanding regulations and technology
advances. Risk also has many more
faces: cash flow crises, supply
disruptions, quality failures, cyber
intrusions, financial fraud and
technology breakdowns. In fact,
98% of executive respondents to a
recent Accenture survey - one of the
most extensive studies of business
risk ever undertaken - say that risk
management is a higher priority for
their company than it was two years
ago.
Many of forward thinking
companies - the kind Accenture
calls high performance businesses
- are proactively building strategic,
enterprise-wide capabilities that are
preemptively focused and business -
benefit oriented. The idea is to make
risk management less about obligation
and more about opportunity.
We help our clients to
transform their risk
management systems into
genuine levers for creating
value, enabling them to
generate a real competitive
advantage in their sector.
Accenture Risk Management helps
companies excel at identifying,
managing and mitigating risks, while
using risk data and information
to make their businesses more
successful. Toward this end, we work
with clients to accurately identify
and evaluate risk-adjusted business
opportunities and extend their risk
management capabilities beyond
compliance. We also help companies
build effective risk management
organizations, improve governance
structures, design risk management
processes and streamline risk
reporting.
Effective risk management requires
- and Accenture delivers - a unique
combination of functional depth;
industry knowledge; technology skills
such as data mining, risk analytics
and systems integration; and business
transformation experience. Each of
these strengths is vital to helping
companies enhance risk-focused
decision making; model and analyze
business information; develop early
warning solutions that can detect
emerging threats and opportunities;
embed risk management capabilities
across the organization; and
help organizations transform risk
management into a growth-enabling
capability and a source of sustainable
competitive advantage.
To help clarify the goals companies
have for risk management - and to
profile and organize how Accentures
risk management capabilities can help
clients - we developed the Accenture
Risk Management Capability
Framework. The Framework consists
of four building blocks - Strategy &
Governance; Process Excellence and
Integration; Regulatory Reform; and
Performance Insight and Execution
- supported by 2 service offerings.
The Accenture Risk Management
Capability Framework demonstrates
the breadth and depth of our
capabilities and offerings, as well as
our commitment to helping clients
meet the revdiverse challenges of
todays volatile, complex and rapidly
evolving business environment.
What we do
Strategy & Governance
Helps clients align business strategy
and risk capabilities to evaluate
market options and drive profitable
growth.
Process Excellence & Integration
Works with clients to embed risk
management capabilities across the
organization to support a
risk-conscious culture.
Regulatory Reform
Helps clients adapt to industry and
geographic regulations in a holistic
manner while focusing on the
business impacts and outcomes.
Performance Insight & Execution
Provides clients with the capabilities
to collect, model and analyze
business information for better
risk-based decision making.
Accenture helped a major
European bank develop an
internal model as part of its
overall Basel II compliance
program to manage risk.
The client now has a
credit validation capability
including a customized
framework that is compliant
with Basel II standards.
In addition, the Internal
Validation Unit is applying
the new methodology and
framework to asses other
legal entities within the
group. The bank has also
requested a follow-up
project to build on the
success of this engagement.
Sustainability
Ann Bayart
Sustainability Lead
Accenture Management Consulting
Managing Director
Belgium & Luxembourg
Accenture is committed
to helping forward-
thinking organizations
position sustainability as
a key lever to long-term
success and, ultimately,
high performance. We help
organizations leverage
their assets and capabilities
to drive innovation and
profitable growth while
striving for a positive
economic, environmental
and social impact.
Todays CEOs are more convinced
than ever of the need to embed
environmental, social and corporate
governance issues within core
business. But they are also
convinced that good performance
on sustainability amounts to good
business overall.
Its time to focus on how companies
can create competitive advantage
from their sustainability initiatives:
lower costs, greater efficiencies, better
brand value, innovative products
and services, longer-term customer
relationships and much more.
Accenture can help you deliver
on that business promise. With
unparalleled skills, assets and
experience, Accenture is a global
leader in corporate sustainability.
Our cutting-edge research has
demonstrated how sustainability
can be a key contributor to high
performance. Equally important, we
work with clients across industries
and geographies to integrate
sustainability approaches into their
business strategies, operating models
and critical processes.
We are helping our clients, today,
achieve competitive differentiation
from their sustainability strategies
and from the products and services
they sell.
Comprehensive sustainability
services to drive business
value
Accenture has a comprehensive set
of sustainability assets, offerings
and toolsfrom market analysis
and strategy development through
to implementing and managing a
sustainability solution. We apply our
insights and deep experience to help
clients achieve high performance
through solutions in four key strategic
areas:
Regulation and Strategy:
Developing a sustainability strategy
and complying with sustainability
regulations.
Operational Excellence: Improving
cost effectiveness and efficiencies
in core operations.
Emissions Management: Reducing
energy consumption, waste and
emissions.
Sustainable Infrastructure:
Improving energy efficiency
and reducing emissions through
large infrastructure projects that
involve energy, transportation and
construction.
With deeply skilled resources, market
tested assets and delivery capabilities
which, in themselves, are based
on sustainable business practices,
Accenture can help you drive greater
business value by helping you
integrate sustainable business
practices across your strategies,
processes and operating models. We
hold ourselves accountable for results
and we measure them according to:
Revenue growth from new,
sustainability-based products and
services
Cost reductions from efficiency
gains and innovative process
improvements
Better customer service through
improved operations
Reduced regulatory risk through
better management
Improved metrics and forecasting
Enhanced brand value and market
reputation
We also help clients develop deep
insights on sustainability issues
based on our ongoing investments
in research, including recent studies
on consumer expectations and global
executive opinion on corporate
sustainability and climate change.
What we do
Sustainability Strategy
We help our clients develop their
sustainability strategy and comply
with sustainability regulations.
Operational Excellence
We help our clients improve cost
effectiveness and efficiencies in
core operations.
Emissions Management
We help our clients reduce energy
consumption, waste and emissions.
Intelligent Infrastructure
We help our clients improve energy
efficiency and reduce emissions
through large infrastructure
projects, across energy,
transportation and construction.
The City of Amsterdam has
selected Accenture to help
implement its Amsterdam
Smart City program and
create the European Unions
first intelligent city. The
purpose of the Amsterdam
Smart City program is to
take a comprehensive and
coordinated approach to
developing and
implementing sustainable
and economically viable
projects that help the city
reduce its carbon footprint
and meet the European
Unions 2020 emissions and
energy reduction targets.
Analytics
Accenture works with businesses
and public service organizations
to develop the analytical and
predictive capabilities needed for
decision making and steering the
business, especially in the following
domains:
Driving growth how to improve
the conversion rate of customer
acquisition campaigns? What is
the best allocation of commercial
investments by driver (promotion,
loyalty, price) to secure greater
market share? How to anticipate
sales peaks and fully exploit them?
What is the optimal coverage of a
clients sales force?
Christelle Goblet
Improving Supply Chain how to
Analytics Lead improve the quality of forecasting
Accenture Management Consulting in order to increase service levels
Belgium & Luxembourg and reduce inventory levels? How
to improve logistics in order to
fine-tune costs to future business
In this elastic world, high needs?
performance hinges on the
Improving budget cycles and
ability to gain insights from finance performance how
data. Informed executives to implement a periodic and
make more insightful automatic re-estimation that
takes into account the current
decisions that deliver operational reality and triggers
improved business outcomes corrective action if targets are not
across the enterprise. being met?
Improving recruitment, both
qualitatively and quantitatively
how to better assess needs (number
of hours worked or required
profiles) to optimize the fixed and
variable parts of your workforce?
Reducing attrition how to
detect the risk of attrition among
key resources and implement
appropriate preventative measures?
Reducing the risk and cost of
fraud how to detect and prevent
fraud in your cash inflow process?
How to detect suspicious behavior
in the use of different payment
methods?
Reducing the cost of failure
how to detect the risk of failure in
industrial equipment and introduce
preventative maintenance?
From strategy to execution, Accenture
Analytics helps you to acquire the
insights necessary for better decision-
making and concrete improvements in
business outcomes.
Why Accenture?
As a recognized visionary and industry
leader, we have continually increased
our analytic sophistication and
capabilitiesfrom batch reporting in
the 1970s, to pioneering information
management and performance
management solutions in 1992, to the
creation of a dedicated information
management services organization in
2005.
Analytics services within Accenture
Management Consulting is our next-
generation service offering, in the
Accenture tradition of continuous
innovation.
Best people
Our global network of professionals
offers a combination of deep
analytic skills, industry knowledge
and process experience.
Proven offerings
Thanks to our years of experience
in the field, we offer more than
100 industry, cross-industry and
function-specific offerings; more
than 200 standards and industry-
leading practices; automated
development tools; and reusable
architecture components.
 Strategic alliances
Although we are vendor neutral,
we have formed an ecosystem of
strategic vendors with whom we
team in analytics, including core
alliances with SAS, SAP, Oracle and
Microsoft.
Global scale
Through the Accenture Global
Delivery Network, Accenture
industrializes analytics processes
through automation and
continuous improvement, creating
a vast engine to drive data-driven
insight.
Accenture Analytics uses its
experience, offerings and solutions to
reduce risk and speed time to value,
helping you compete on analytics
across any business function or
processin any industry or geography.
Industry analytics to adapt specific
capabilities, such as:
Warranty analytics in consumer
electronics, industrial equipment
and auto
Commercial Analytics for the
Pharmaceutical and Medical
Products Industry
Actuarial analytics for insurance
and mortgage underwriting
Smart grid analytics in utilities and
the building materials industry
Advanced process analytics in
chemicals, energy and mining
Public sector analytics for
intelligence, security, safety,
logistics, health and revenue
Churn analytics in retail, banking,
mobility, internet services and
communications
The Accenture Analytics
team helped the group
significantly improve the
profitability of its marketing
investments by reallocating
150 million dollars of global
marketing spend and by
restructuring the global
tariff strategy.
As a result, the value of the
brand has improved 30% in
one year. During this period,
sales reached 34.7 billion
dollars, an increase of 25%.
The optimal marketing
investment assignment has
increased sales by 18% and
net profit by 33 million
dollars. Samsung market
share has significantly
progressed.
Contacts
France & Benelux Belgium & Luxembourg
Fernand Dimidschstein Analytics AMC - Communications, Media &
f.dimidschstein@accenture.com Christelle Goblet Technology
+32 2-2267386 christelle.goblet@accenture.com Fernand Dimidschstein
+32 2-2267030 f.dimidschstein@accenture.com
Belgium & Luxembourg +32 2-2267386
Customer Relationship Management
Ann Bayart Vincent Debusschere AMC - Financial Services
ann.bayart@accenture.com vincent.debusschere@accenture.com Wim Decraene
+32 2-2267400 +32 2-2267136 wim.decraene@accenture.com
+32 2-2267199
Finance & Enterprise Management
Joris Van Malderen AMC - Health & Public Service
joris.van.malderen@accenture.com Ann Bayart
+32 2-2267446 ann.bayart@accenture.com
+32 2-2267400
Operations
Dimitri Huyghe AMC - Products
dimitri.huyghe@accenture.com T. Van Wesemael
+32 2-2267604 tom.van.wesemael@accenture.com
+32 2-2267542
Risk Management
Nathalie Mge AMC - Resources
nathalie.mege@accenture.com Joris Van Malderen
+352 264-23340 joris.van.malderen@accenture.com
+32 2-2267446
Strategy
Wim Decraene
wim.decraene@accenture.com
+32 2-2267199

Sustainability
Ann Bayart
ann.bayart@accenture.com
+32 2-2267400

Talent & Organization

Sabine Haine
sabine.haine@accenture.com
+32 2-2267195
About Accenture
Accenture is a global management
consulting, technology services
and outsourcing company, with
approximately 244,000 people serving
clients in more than 120 countries.
Combining unparalleled experience,
comprehensive capabilities across
all industries and business functions,
and extensive research on the worlds
most successful companies, Accenture
collaborates with clients to help them
become high-performance businesses
and governments. The company
generated net revenues of
US$25.5 billion for the fiscal year
ended Aug. 31, 2011. Its home page
is www.accenture.com.

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