Documente Academic
Documente Profesional
Documente Cultură
NDARAM SARVESH
General Issues
Features Availability per SKU
PC Restore
Current Issues - 1 (1390, outlook, no sound, ATI X1400,
Updates
Slide Show
Comparison of Features in IPv4 and IPv6
Revert To XP From Vista
FAQs
Vista Profiling
Vista Troubleshootings links
side bar & Gadget-Windows vista trouble shooting
Vista user password forgotten
VISTA UPDATE
Virtual Memory
difference between 32-bit and 64-bit versions of Windows
Driver Verifier Manager
activate a pre-installed copy of Windows Vista
Reduced Battery Run Time When Using Wireless
smart card
uninstall Windows Vista on a multiboot system
How to disable startup items in Vista
Windows Vista Newsletter Volume 8
Available Drivers In SafeMode
Administrative Tools
Bios Update to resolve 0x00000124 Stop BSOD
MD3 Installation Issue
Dell Systems with 64 bit OS and 64 bit Proc will not recognize complete 4GB memory installed
DVD Issues
DVD Part No.
Change Drive Letter
Resource CD P/N for Vista
multi sessions of DVD burning
e) 0X124 BlueScreen while playing DVDs on a Vista System.
IE Issues
Patch for IE7 slow due to Phishing Filter
IE slow only in normal mode
Sound Issues
Audio issues in Windows Vista
No Sound after upgrading to Windows Vista
Media player 11, choppy audio with 20 seconds left of any song (mp3)
c) No Sound with Skype after upgrading to Vista.
g) No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
Distorted Audio When Wireless Is Turned ON.
No Sound from Dell BH200 Bluetooth 2.0 EDR Stereo Headset
Registration Issues
Vista Registration Update NEW
Networking Issues
The Four States Of The Networking Icon
1390 WLAN and Vista
Outlook 2007/2003 Slow on Vista
Bluetooth personal area network (PAN)
File Sharing/Accessing - Comparison XP - Vista
b) How to Troubleshoot Mail Stuck in the Outbox & E-mail Not Sending.
Broadcom Wireless Vista Driver Released !!
Unable to Access WebPages Using Actiontec Routers
ISP Incompatibility Tel Nos.
f) Dell Wireless Drivers Update
How to change TCP/IP settings? NEW
Cross-platform networking in Vista into an existing network, Vista box not seen
Upgrade Issues
Upgrade from XP to Vista
Vista Upgrade FAQs
Vista Upgrade Kit - Ready To Be Shipped
Vista Upgrade Update
Some Key Points to remember about Vista Upgrade
Anti Virus Upgrade To The Windows Vista Certified Version
h) Express Vista Upgrade - Update.
i) COA's Missing From Upgrade Kit - Update.
Current Issues
Current Issues - 2 (1390)
Current Issues - 3 (verizone router, mcafee upgrade, bluetooth, gadgets Mouse)
Vista Current Issues
Vista Current Issues
Vista Current Issues - 18
Vista Current Issues - 20
a) Unable to start Windows Audio Service
d) Windows Startup Programs Have Blocked The Service When Trying to launch the application.
j) WAU - Update.
k) Some programs are disabling Aero.
m) Lojack Update.
n) Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
o) Customers may report HDD free space is reporting less within few days.
p) File Transfer speed is very slow when Customer is copying from Vista to XP system.
Vista Current Issues - 22
Vista Current Issues - 23
Vista Current Issues - 24
Vista Current Issues - 25
Features Availability per SKU
Feature
User Account Control
Windows Security Center
Windows Defender
Windows Firewall
Internet Explorer 7.0, with Tabbed Browsing, Quick Tabs, RSS Feed support, and integrated search
Internet Explorer Protected Mode
Internet Explorer Fix My Settings
Anti-Phishing in Internet Explorer 7.0
Anti-Phishing in Windows Mail
Windows Update/Microsoft Update
Parental Controls
Service Hardening
Performance Self-Tuning
Diagnostics
Next-generation TCP/IP stack with IPv4 and IPv6 support.
Windows ReadyDrive
Windows Display Driver Model (WDDM)
Windows Easy Transfer
64-bit processor support
Maximum RAM supported with 32-bit processor-based system
Maximum RAM supported with 64-bit processor-based system
Two processors (two processor sockets) support
Ad hoc backup and recovery of user files and folders
Scheduled backup of user files
Backup user files to a network device
Previous Versions
System image-based backup and recovery
Encrypting File System
Desktop deployment tools for managed networks
Policy-based quality of service for networking
Windows Rights Management Services (RMS) Client
Administrator Control Over Installation of Device Drivers
Network Access Protection Client Agent
Pluggable logon authentication architecture
Integrated Smart Card management
Windows BitLocker Drive Encryption
Support for simultaneous installation of multiple user interface languages
All worldwide user interface languages (35 languages total) available
Subsystem for UNIX-based Applications
Windows Anytime Upgrade
Windows Ultimate Extras
Windows Vista Basic user interface
Windows Aero user interface with Glass
Instant Search integrated throughout the operating system
Automatically organize content based on file properties/tags
Windows ReadyBoost
Low Priority I/O
Automatic Hard Disk Defragmentation
Windows Mail
Windows Calendar
Windows Sidebar
Windows Photo Gallery
Themed Slide Shows
Windows Media Player 11
Windows Media Center, now with CableCard support
Windows Movie Maker
Windows Movie Maker HD
Windows DVD Maker
Games Explorer
New, premium games
Universal game controller support
Speech Recognition
Accessibility Settings and Ease of Access Center
Windows Welcome Center
XPS Document Support
Windows Fax and Scan
Network Center
Network Diagnostic and Troubleshooting
Wireless network provisioning
Simultaneous SMB peer network connections
Windows HotStart
Windows Mobility Center
Sync Center
Windows Tablet PC features
Windows SideShow
Windows Meeting Space
Network Projection
Presentation Settings
Remote Desktop
Domain join for Windows Server
Group Policy support
Offline files and folder support
Client-Side Caching
Roaming User Profiles
Folder Redirection
Centralized power management through Group Policy
Internet Information Server
ability per SKU
Home Basic Home Premium Business Enterprise Ultimate
Yes Yes Yes Yes Yes
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4GB 4GB 4GB 4GB 4GB
8GB 16GB 128+GB 128+GB 128+GB
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Yes
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Yes Yes
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Yes Yes
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Yes Yes
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Yes Yes* Yes* Yes
Yes Yes Yes* Yes* Yes
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Yes Yes* Yes*
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Yes Yes Yes Yes Yes
Partial Partial Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
View Only Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Client Only Client Only Host & Client Host & Client Host & Client
Yes Yes Yes
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Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes Yes Yes
Yes* Yes* Yes*
Audio issues in Windows Vista
There is a DSN for the same issue.
Windows Media Player will report that it has encountered a problem while trying to play a copy-protected music file in Microsoft
with the Sigmatel STAC 92xx C-Major HD integrated sound card with driver A00 or A01 installed.
To download and install the Sigmatel STAC 92xx C-Major HD A02 driver, perform the following steps:
1. Click http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=19
The Drivers & Downloads window appears.
Customers who have upgraded to Vista or have purchased systems with Vista installed may report problems with hearing the s
music or movies in Windows Vista. These customers may need a new Sigmatel audio driver that can be downloaded directly fr
To obtain this driver, use the link below and follow the download and install directions.
http://www.support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147075&SystemID=DIM_PNT
- Type winsat dwm in command prompt(elevated mode) press enter and restart the system.
Verify the headset has a sample rate of 2 channels, 16 bit, 48000 Hz (DVD Quality). If not, click the drop-down lis
Hz (DVD Quality). Click the Test button to test the headphones. A tone sounds in each ear piece of the headset. If y
working correctly. Click OK to exit the Properties window.
PC RESTORE
DSN has been updated as how to restore system to factory settings.
To restore Windows Vista to the factory backup, perform the following steps:
Restoring Windows to the factory default configuration deletes all data on the C: drive. You must back up your
data before performing this step or your data will be lost.
Dell
Image
Restore
CURRENT ISSUES - 1
1) True Mobile 1390 will not associate with network found.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to
manage. The trick in Vista is you need to check the box to associate to non-broadcasted networks. This is an option when
creating the profile.
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also
report issues about 1500N card)
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing.
Because Vista takes minimum of 24 hours to complete the PST indexing.
- Please email with the service tag if the issue exists even after a day.
- There are some new workaround suggested by Joseph(HYD L2) to resolve this issue.
Ensure there are no bangs with audio drivers in Device Manager, then go to Control Panel - Sound - Speaker Propert
When you click on the pull down menu here you might get around 10 different formats, one after the other select one
You might get sound in one of the format, select apply and OK.
No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected
audio files.
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic
DLA or Roxio Drag & Drop.
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
Run "Dell Image Restore" from F8 menu.
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together
with the system.
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS
install, OOB, etc.)
4) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System
or After Vista Upgrade from Dell OEM disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu
as mentioned.
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot
Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select
the last one which is "Dell Image Restore"
5) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
6) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
This is because when you go to check in Disk Management you would notice 3 partitions ( 1) C Drive 2) Media_Direct of 2
In case if Customer reports the above issue after following the correct steps to install MD3, then follow the below
2) After Deleting all the partitions remove the Vista DVD and Insert MD3 media.
4) From the menu select 1st option. Once MD button is configured, remove the MD3 media and insert Vista DVD.
8) Browse to DellKit folder. Locate Dellkit.exe and right click on the file select Run as administrator. Follow the setup wizar
Media_Direct of 2GB<Fat32 Partition>). After he installs OS on Unpartitioned Space, he will not be able to install MD3 in most of the
wn Partition Of 2GB) and the setup is not able to continue as it can't decide which 2GB partition to select.
nstall MD3 in most of the cases. (Experienced the same issue when I tried installing MD3 on Keylargo).
SLIDE SHOW
Windows Vista SideShowtechnology enables laptop manufacturers to include a secondary o
This display can be used to easily view the critical information you need, whether the laptop i
provided by these auxiliary displays will save time and battery life by allowing you to quickly
addresses, and recent e-mail messages without having to start up your laptop. Asus has been
and launched portable computers with the auxiliary screen-Asus-w5fe
Vista Registration Update
Whenever a Cust calls in stating that he is unable to complete the registration on https://www.dellvistaupgrade.com/. Please m
1) Cust needs to have a credit card which does not expire on or before 31april-07
2) No commas or special characters are allowed on addressess feild
Based on currently available information from Microsoft. Requirements subject to change. Since the operating system and drive
Vista has not been tested on all user configurations. Dell systems must be configured with a minimum of 512MB system memo
Capable designation. Systems which meet only minimum requirements for the Windows Vista Capable designation will not p
Ready, including the Aero interface. Some Dell systems may not meet the requirements for Premium Ready, no matter the c
www.windowsvista.com/getready for more information.
Please go through the list of Vista Eligible system (Though the system is eligible, ensure that the system meets the minimum re
https://www.dellvistaupgrade.com/LisOfEligiblePCs.aspx
We can also contact the following numbers for help with Vista Registration :
United Kingdom - 0-808-234-8397
Ireland - 1-800-657151
E-Mail - EMEAenglish@d1.dellvistaupgrade.com
DVD PART NO
Vista Home Premium, DVD, English (Send Used)
Part # JW762
Change Drive Letter
How To Change Drive Letter In Vista?
You can change, add, or remove a drive letter by using Computer Management.
1. Open Computer Management by clicking the Pearl button, clicking Control Panel, clicking System and Maintenance, clicking
double-clicking Computer Management. If you are prompted for an administrator password or confirmation, type the password
2. In the Navigation pane, click Disk Management.
3. Right-click the partition or drive that you want to change, and then click Change Drive Letter and Paths.
4. Do one of the following:
To assign a drive letter if one has not already been assigned, click Add, click the letter that you want to use, and then click
To change a drive letter, click Change, click Assign the following drive letter, click the letter that you want to use, and then
To remove a drive letter, click Remove, and then click Yes to confirm that you want to remove it.
Notes
Many MS DOS and Windows programs make references to specific drive letters. If you change a drive letter, some progra
hard disk might not work correctly.
You cannot change a drive letter if the drive is either a system partition or a boot partition. If you get an error, the partition o
might be in use. Close any program or window that is using the partition or drive and try again.
PnP Update
Customer purchased a Factory Imaged Vista system with Vista Home Basic and wants an OS Swap to Vista Home Pre
Customer?
Currently, we do not have OS Swaps for Vista. Customer has to either go far WAU or get a Retailed Copy.
. To display the status of individual networks, users can click the Network Icon
PnP Update
Customer has ordered Vista with his system purchased from HSB Segment. Now he likes to get XP on his system
- Only option is to get a retailed copy. If Customer is really Irate and not ready for retailed copy, then he needs to return
Segment(Eg : Latitiudes/Optiplex).
1. Open Network Connections by clicking the Pearl button , clicking Control Panel, clicking Network and Int
Sharing Center, and then clicking Manage network connections.
2. Right-click the connection that you want to change, and then click Properties. If you are prompted for an ad
confirmation, type the password or provide confirmation.
3. Click the Networking tab. Under This connection uses the following items, click either Internet Protocol V
Protocol Version 6 (TCP/IPv6), and then click Properties.
4. To specify IPv4 IP address settings, do one of the following:
To obtain IP settings automatically, click Obtain an IP address automatically, and then click OK.
To specify an IP address, click Use the following IP address, and then, in the IP address, Subnet mask, and D
address settings.
To obtain IP settings automatically, click Obtain an IPv6 address automatically, and then click OK.
To specify an IP address, click Use the following IPv6 address, and then, in the IPv6 address, Subnet prefix
type the IP address settings.
To obtain a DNS server address automatically, click Obtain DNS server address automatically, and then clic
To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred D
server boxes, type the addresses of the primary and secondary DNS servers.
Vista Home Premium users cannot disable network discovery or use the login credentials option under Manage network passw
account for each non-Vista system on the network on the Vista system. This is what we had to do when networking 98, 2K, or M
6. Click Create a password. Add the password for the non-Vista system you just added for the user name. Type a password hin
Restart the Vista system. Attempt to access the Vista system from the system that we just added credentials for. The drawback
account created on the Vista box will show up on reboot on the logon screen.
CURRENT ISSUES - 2
1) iTunes 7.0.2 is not compatible with Vista
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
which will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features from Control pane
- Please email with the service tag if the issue exists even after performing above steps.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profile.
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
1. Boot to WinRe Run " System Restore"
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the l
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
http://dsn.us.dell.com/DSNCR/DSNGateway?target=GetDocument&objectID=26293A840521C735E040A68F5B287F4C&langu
CURRENT ISSUES - 3
1. COA Label Received With Express Upgrade Kit.
- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
this laptop.
- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software will be part of the Dell Vista Upgrade Assistant DVD.
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
next week. We also expect to ship the Vista version of the software on Dimension desktops for customers who opt fo
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
Solution:
http://support.microsoft.com/windowsvista
Basic Requirements:
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to higher version.
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
key online or buying the product through a participating reseller. You may convert to either Office Standard Edition
this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
wouldn't be able to go for Vista.
All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "meetings" an
Users should view any appointments that fall into these date ranges as suspect until they communicate with all meeting invitee
everyone's calendar both internally and externally. To minimize confusion during the affected date ranges:
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you run the tool
- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
1. 0x7D BSOD after Windows Update (This update is for IDE Controller)
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
http://docs.roxio.com/patches/d2d3290.exe.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
1) Update On Intel Utility.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently contained within
Software for Windows* XP and Windows* 2000.
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but many more break in t
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
won't at least install, but 64-bit Windows also has...
5) Why did Customer get two Vista DVD with this Factory Imaged System?
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee may be part of that
the McAfee folder from c:\Programs Files
Solution: Click OK to close the pop-up message. Refer Document ID: 316169
1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.
Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a result Advisor pr
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features from Control pane
- Please email with the service tag if the issue exists even after performing above steps.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
4) OOBE System - No OS Found Err
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the l
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
Internet Group Management Protocol (IGMP) is used to manage local subnet group membership.
ICMP Router Discovery is used to determine the IPv4 address of the best default gateway and is
optional
Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
ARP Request frames are replaced with multicast Neighbor Solicitation messages.
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhancements
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and Auto Vol
Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. Make sure that Crossfading is
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under Network B
second of content. Perhaps that might make a difference.
Note:- Please forward the Service Tags and the solution that fixed.
Vista Upgrade FAQs
1. Can I do a Clean Install on Customers system using the Dell Vista Upgrade DVD that's sent part of the Upgrade Kit?
- Yes. But for now We will NOT be performing a clean install using this Upgrade Vista DVD.
Note: Until further communications please do not perform a clean install until further communication.
2. After upgrading to Vista using Dell Vista Upgrade DVD can Customer use PCRestore and MD3 on his system?
- Yes. He needs to use repair utility to fix the MBR to use these applications. This utility will be released soon after testing.
3. After Upgrading to Vista using Dell Vista Upgrade DVD will Customer get "Repair My Computer" as part of F8 Menu?
- No. System will not have this option or WinRE under Windows F8 Menu of Vista.
4. Will Customer have option of Dell Image Restore after upgrading to Vista using Dell Upgrade Vista DVD?
- No. However, Customer can restore his System from a CompletePC Backup image provided he has created a image (only av
Vista Business and Ultimate editions)
5) Can I help Customer to install WinRE on his HDD since the Vista Upgrade Copy will not have this option part of F8.
- No. We will not support Customer with this and if Customer wants to perform this please refer him to Microsoft KB.
http://blogs.msdn.com/winre/archive/2007/01/12/how-to-install-winre-on-the-hard-disk.aspx
6) What should be done if Customer calls saying Dell Vista Upgrade Kit DVD that was shipped from Dell has developed
unintentional damages to the media?
- Refer Customer to Zomax(Express Upgrade Maintainer) to obtain replacement at 866-634-7426, regardless of his warranty st
Note: WAU disc will NOT be shipped with the Upgrade Kit. If Customer wants to upgrade to a higer version then he needs to p
Revert To XP From Vista
Is there a way Customer can revert to XP after upgrading to Vista, without having to format the drive and re
Yes. Customer needs to boot to Vista DVD, select Repair Option to access WinRE menu and then he needs to follow
2. Type c:, where c is the primary drive on which Windows Vista is installed, and press the <Enter> key.
3. Type ren "Windows" "Windows.Vista", and press the <Enter> key.
4. Type ren "Program Files" "Program Files.Vista", and press the <Enter> key.
5. Type rd "Documents and Settings" and press the <Enter> key.
6. Type Xcopy /s /h c:\WINDOWS.OLD\*.* c:\, where c is the primary drive, and press the <Enter> key.
7. Type e:\boot\bootsect /nt52 c: , where e is the optical drive and c is the primary drive, and press the <Enter> key
The boot sector is restored for the legacy operating system.
8. Close the Command Prompt window, and restart the computer.
The computer starts in Windows XP.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=21BDECDDFC51C5A4E0401E0A551769C
2. Why Does the Mouse Pointer Disappear in Windows Media Center in Microsoft Windows Vista?
- After enabling mouse pointer trails, the mouse may not appear when viewing the Windows Media Center in full
Vista. However, the pointer appears when the Windows Media Center is minimized.
Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
The Upgrade Kit will not be shipped to all the Customers at once. The dispatches will be staggered and shipped based on prior
The Dell Upgrade Assistant scans your system for Vista compatibility, updates various components including drive
temporarily removes any components that may interfere with the upgrade. In addition, the Windows Vista Upgrade disc include
upgrade.
Step 3 - After the operating system has been upgraded to Windows Vista, insert the Dell Vista Upgrade Assistant
The Dell Upgrade Assistant will reopen and reinstall the applications that it temporarily removed. Upgrade Assistant
applications temporarily uninstalled one by one. The Express Upgrade Assistant will run the installers one by one until all applic
on the system.
Vista Upgrade Assistant Simulators
http://training.us.dell.com/DIS/Vista/Vista_Update/simulations/using_vista_assistant_pt1.htm
http://training.us.dell.com/DIS/Vista/Vista_Update/simulations/Using_Upgrade_Assistant_Pt_2.htm
15
How Do I Upgrade From Microsoft Windows XP to Vista with the Dell Express Upgrade?, Document ID: 314746
How do I prepare my computer for the Microsoft Windows Vista upgrade?, Document ID: 312419
Windows Vista Support Policy and Express Upgrade Support - ACS/CTS/DOC, Document ID: 297833
FAQs
Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgra
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version a
it will ask for Product Key and COA.
If Customer tries entering the COA and Product keythat's on the system it will not b
to higher version by inserting this WAU DVD. Only way around this is he needs to use OEM Re
Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista th
on Vista is by installing this program in compatibility mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the par
and part is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the detail
- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to higher version.
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
trial by going to this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.
- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
wouldn't be able to go for Vista.
All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "meetings" an
Users should view any appointments that fall into these date ranges as suspect until they communicate with all meeting invitee
on everyone's calendar both internally and externally. To minimize confusion during the affected date ranges:
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you run the tool
- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
http://docs.roxio.com/patches/d2d3290.exe.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently contained within
Software for Windows* XP and Windows* 2000.
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but many more
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
Vista won't at least install, but 64-bit Windows also has...
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged system. H
Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee may be p
also remove the McAfee folder from c:\Programs Files
Solution: Click OK to close the pop-up message. Refer Document ID: 316169
1) No Drivers for Dell Wireless 5700 Mobile Broadband - Verizon
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.
Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a result A
Capable.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
which will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
2) Blizzard Updater is blocked by UAC in Vista
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features from Control p
- Please email with the service tag if the issue exists even after performing above steps.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profile.
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the l
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
Error Message :
Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically disp
Driver: Sonic Solutions DLA, Publisher: Sonic Solutions, Location: Not available
A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manu
with this version of Windows.
Cause : This error is generated by Windows Update KB929427 which was distributed to Vista customers on 1.30.2007.
Resolution
http://docs.roxio.com/patches/d2d3290.exe
Vista Profiling
VISTA
PROFILING
Vista Troubleshootings links
929706 A TPM version 1.1 device is not available in Windows Vista
931550 When a DHCP server is unavailable on a Windows Vista-based computer, Windows Vista uses an APIPA IP address
930891 You cannot upgrade a computer's operating system from a 32-bit version of Windows XP to Windows Vista or from a
930743 A list of Microsoft Knowledge Base articles is available to help troubleshoot error messages that you may receive whe
930902 Several Internet Information Services 7.0 features are installed and enabled when you upgrade from Windows Vista H
929710 Windows Installer custom action code must be compatible with Data Execution Prevention in Windows Vista
925616 Error message when you start Windows Vista: "Your activation period has expired"
925519 Winlogon notification packages do not work after you upgrade to Windows Vista
925520 Custom GINA modules do not work after you upgrade your computer to Windows Vista
927833 You cannot see a video camera in the Scanners and Cameras item in Control Panel after you connect the video came
930087 The local fax account is inaccessible after you rename a Windows Vista-based computer
930378 You receive an error message when you try to use Windows Anytime Upgrade (WAU) to upgrade Windows Vista: "Un
930733 A list of Microsoft Knowledge Base articles is available to help you troubleshoot error messages that you may receive
925762 You receive an error message when you use the Windows Complete PC Restore program on the Windows Vista insta
923122 Error message when you try to start Windows Movie Maker in Windows Vista: "Movie Maker has stopped working"
923126 Error message when you try to install an additional operating system on a computer that is running Windows Vista: "A
926180 When an IP address changes to a static IP address, a static IP address and an alternate IP address remain on the ne
923332 Windows Vista support for large-sector hard disk drives
926669 Package manager may not report corrupted offline Windows Vista images
927828 Message when you connect certain USB flash drives to a computer that is running Windows Vista: "Corruption has be
923883 You may not have the option to enable transparent glass effects in Windows Vista
923946 When you use Movie Maker in Windows Vista to try to publish a video file of a recorded screen capture, the publishin
930890 Some files may appear to be missing after you upgrade an earlier version of Windows to Windows Vista
930377 Error message when you click the download link after you run an electronic software license purchasing program in W
919183 System requirements for Windows Vista
918884 How to install Windows Vista
920724 Internet Explorer no longer works correctly when you use a very long name in the Internet Explorer Favorites folder on
929538 Error message when you use the Scwcmd.exe tool on a Windows Vista-based computer: "0x80070005 - Access is de
912044 Some game features may be missing when you play games on a Windows Vista-based computer
Resource CD P/N for Vista
Currently there is only one Resource CD for Vista per LOB
Sidebar Overview
Windows Sidebar is a pane on the side of the Windows Vista desktop where you can keep your gadgets organiz
makes great use of the space on widescreen monitors and also works seamlessly on standard displays.
Windows Sidebar is a shell enhancement that is independent of the users desktop. The Windows Vista Sideba
sidebar.exe from \Program Files\Windows Sidebar\. After Windows Vista is installed, the Windows Sidebar wi
also be able to launch the Windows Sidebar from the Start menu.
http://www.microsoft.com/windowsvista/features /foreveryone/sidebar.mspx
http://gallery.microsoft.com/
ACTION: Break into four groups. Access the websites mentioned above and spend a few minutes looking at the different gadg
three or four items you think customers might see as useful. Download and install a gadget. Share your results with the class a
Discuss with the class what issues might be triggered by installing those gadgets or gadgets found at other sites.
Potential Customer Issues
This section of the document provides guidance for troubleshooting issues related to the Windows Sidebar.
Cause
Any of the following could contribute to this issue:
The newly added gadget is preventing the Sidebar from launching.
The newly added gadget is incompatible with the Windows Vista Sidebar.
Resolution
Note: The following steps will reset the Windows Sidebar to its default state. Previously set user preferences w
1. Click Start, select Computer
2. Browse to %LOCALAPPDATA%\Microsoft\Windows Sidebar\
3. Right click on Settings.ini and select rename
4. Rename the file to Settings.old
5. Restart the Windows Sidebar.
Cause
This could be caused by either of the following:
You are trying to add an incompatible Windows Sidebar gadget.
You are adding an unsigned gadget and a local group policy has been set to turn off unsigned gadgets.
Note: By default this policy is not configured and Windows Sidebar will allow unsigned and signed gadgets.
Resolution
Note: Unsigned and third-party gadgets may have not been reviewed by Microsoft. It could potentially include
behavior at any time.
1. Verify that the gadget is designed and compatible with the Windows Vista Sidebar.
2. Remove the policy to prevent unsigned gadgets.
a. Using the Group Policy Object Editor:
i. Click Start, type gpedit.msc in the Instant Search box, and press Enter
ii. When prompted for administrative privileges, click Allow
iii. Browse to:
Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\Sidebar
iv. Double-click on the setting Turn Off Unsigned Sidebar Gadgets
v. Select Not Configured and click OK
vi. Close the Group Policy Object Editor and restart Windows.
b. If the Group Policy Object Editor is not available, you can use the Registry Editor instead. Here are the st
i. Click Start, type regedit in the Instant Search box, and press Enter
ii. When prompted for administrative privileges, click Allow
iii. Browse to:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Windows\Sidebar
iv. Delete the registry key TurnOffUnsignedGadgets
v. Close the Registry Editor and restart Windows.
Vista Upgrade Update
AsweforeseecustomerscallingusregardingtheVistaUpgrade&Usag
PleaseusethefollowingGuidelinesforissuesrelatedtoVistaUpgra
Dell Express Upgrade
Issue Description (Check Order Details)
Help the customer through the Initial
installation process, which includes,
helping with upgrade Assistant, Start
the Installation, Proceed till the
customer can follow the on-screen
installation instructions( if required
Includes Troubleshooting till this
Basic Upgrade Assistance point) Free - Done by HW Tech Support
VistaInstallTeam:IfyouhavetoreferacustomertoVistaInstall
PleasefollowthefollowingGuidelines
Ensurethatthecustomeriswillingtopay
EnsureitisonlyforanUpgrade
AssureaCallBackwithin2hours
Pleasecapture
CustomersName:
PhoneNumber(Mobileifpossible):
TagNumber:
And Forward to mailto: UKI_Vista_Install@dell.com
oVistaInstallTeam,
crosoft/OS/windows_vista/installation.asp
TAttached
pportwillprovideinformation.
Some Key Points to remember about Vista Upgrade
Some Key Points to remember about Vista Upgrade
1. There is a "Vista Contact Center" in place to handle Vista upgrade queries.
The phone numbers for each region may be found at :-
https://www.dellvistaupgrade.com/contactus.aspx
For issues with systems that qualify for the upgrade, Customers can directly speak to support agents at these numbers.
Note :-
1. Before referring the customers, please ensure that you have confirmed that their PC meets the criteria of the Upgrade offe
2. Do NOT transfer technical issues. (These numbers are not Technical Support Helpdesks that will engage in troubleshootin
only assist with issues such registration on upgrade site, queries on order status, ETA etc.)
2. During what date range should the system have been purchased, to qualify for the Upgrade
Start Date End Date
October 26th 2006 March 15th 2007
3. What are the System Models that are eligible for the Upgrade ?
6. Why is a customer's service tag sometimes not recognized by the Upgrade Site
Dell provides the service tags for each unit to the Zomax to be added to the database. It takes up to 5 business days
to be provided to Zomax and uploaded to the website.
*** If this amount of time has not passed, please ask the customer to try the website again later. ***
1. Order number
2. Service Tag
The issue will then be escalated to the Customer Solution Center and CSC would notify you when the issue has been resolved
Also advise the customer to try again after 5-6 days. Reassure the customer that we are aware of the issue and are working to
Reassure the customer that there is still enough time to redeem the upgrade and we will get it sorted out by then.
8. What are the various Upgrade Paths specified by Microsoft ?
WINDOWS VISTA EDITIONS
Home Basic Home Premium
Windows XP Professional
Windows XP Home
Windows XP Media Center
Windows XP Tablet PC
Windows XP Professional x64
Windows 2000
12. What are methods of payment (including Shipping and Handling fees) for this Upgrade Pro
Only credit cards will be accepted for payment (Visa, Mastercard and American Express) .
13. How can I track the status of my Express Upgrade to Windows Vista order ?
Upon successful completion and validation of the Upgrade on the website, the customer will receive a Order Tracking numbe
Vista Upgrade
OPTIPLEX
OptiPlex 320
OptiPlex 740
OptiPlex 745
grade Site ?
to 5 business days from the date of purchase for the service tags
service tags were uploaded into the Zomax system on the 22nd December for EMEA.
ineligible. ***
n the issue has been resolved and the customer is able to use the website.
of the issue and are working to get it sorted out.
rted out by then.
Business Ultimate
upgrade ?
nly one copy of the Microsoft Windows operating system.
a order ?
ive a Order Tracking number.
Vista user password forgotten
Please check the link below to resolve issue where customer reports that he/she has forgotten the windows password.
http://amerrsmp18/content_by_cat.asp?contentid=2105&catid=136
VISTA UPDATE
When customer call's in with the UPGRADE CD and wants to know how to upgrade from XP t
http://training.us.dell.com/DIS/Vista/Vista_Update/simulations/using_vista_assistant_pt1.htm
Please check the stimulation for how the Dell upgrade assistant cd works.
On February 3rd we began receiving calls regarding Windows Vista and the 1390 WLAN card. At first, reports were only on
Then we began getting calls on new, out of the box, systems that could see networks but never associate. Planning and trai
issue well before the Vista launch. Unfortunately these documents are incorrect and delivery of a new driver isn't slated until so
Vista's built in driver database would supply a fully functional driver for the 1390 WLAN card, however this does not seem to be
We have had some reports of success in using the XP drivers. We are still gathering more details from field agents on wha
emerging issues, there is a bit of haze over details which we are working to objectively clarify.
Virtual Memory
What Is Virtual Memory?
If your computer lacks the RAM needed to run a program or operation, Windows uses virtual memory to compensate.
Virtual memory combines your computers RAM with temporary space on your hard disk. When RAM runs low, virtual memory
a paging file. Moving data to and from the paging file frees up RAM to complete its work.
The more RAM your computer has, the faster your programs will generally run. If a lack of RAM is slowing your computer, you
memory to compensate. However, your computer can read data from RAM much more quickly than from a hard disk, so adding
If you receive warnings that your virtual memory is low, you'll need to increase the minimum size of your paging file. Windows s
file at the amount of RAM installed on your computer plus 300 megabytes (MB), and the maximum size at 3 times the amoun
you see warnings at these recommended levels, then increase the minimum and maximum sizes.
Open System by clicking the Pearl button, clicking Control Panel, clicking System and Maintenance, and then clicking Syste
In the left pane, click Advanced system settings.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
On the Advanced tab, under Performance, click Settings.
Click the Advanced tab, and then, under Virtual memory, click Change.
Clear the Automatically manage paging file size for all drives check box.
Under Drive [Volume Label], click the drive that contains the paging file you want to change.
Click Custom size, type a new size in megabytes in the Initial size (MB) or Maximum size (MB) box, click Set, and then click
PnP Update
Shipping, handling, fulfillment, and escalations for the Windows Vista upgrade program is handled by the Dell Express Upgrade
Installation assistance for the Dell Express Upgrade is handled by Core Support.
Installation assistance for a Retail Vista upgrade is handled by Microsoft or Dell on Call.
A 64-bit computer can process twice as much information as a 32-bit computer, and can have significantly more RAM. This ma
with video, large database searches, or games and other programs that require complex calculations and a lot of memory. A 32
however. For example, spreadsheet programs, web browsers, and word processing programs will run at about the same speed
WAU Update
How many Vista DVDs are shipped with factory imaged systems?
Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
Yes. Driver Verifier Manager in Vista begins with a screen which allows you to select one of five tasks. Whichever task you
you will be shown a series of screens that can be navigated by using the Back and Next buttons.
When this sequence is complete, use the Finish button to save any changes you have made and exit Driver Verifier Mana
If you wish to discard your changes, use the Cancel button.
What are the options of Driver Verifier Manager?
The following tasks can be chosen from the first screen of Driver Verifier Manager:
PnP Update
Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
with a screen which allows you to select one of five tasks. Whichever task you choose,
n be navigated by using the Back and Next buttons.
nish button to save any changes you have made and exit Driver Verifier Manager.
Cancel button.
ptions, and then allows you to select the drivers to be verified. These settings will take effect after the next boot.
s you select from among them. Then, it allows you to select the drivers to be verified. These settings will take effect after the next boot.
options and deletes the list of drivers being verified. This takes effect after the next boot.
and the drivers that will be verified after the next boot. It does not include any volatile settings.
Verifier's actions.
X
X
X
X
a_Support@Dell.Com
er Verifier Manager.
e drivers to be verified. These settings will take effect after the next boot.
Supported By DOC
X
X
X
X
X
X
X
X
Completely Out of Scope
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
activate a pre-installed copy of Windows Vi
This problem may occur because a specific system setting is removed when a program runs with administrative cred
setting may cause a BIOS validation check to fail. The BIOS validation check is part of the system activation proces
activate Windows Vista, even though the system did not previously require activation.
For example, this problem is known to occur when you use Intuit QuickBooks 2007. However, this problem may als
other programs or device drivers.
Refer- http://support.microsoft.com/kb/931573
Error message when you start Windows Vista: "Your activation period has expired"
Cause:
Windows Vista default wireless power settings are configured for Continuously Aware Mode (CAM) when using AC
Solution:
Ensure power settings are optimized by following the steps recommended below:
1. From the Windows Vista desktop, click Start>Control Panel>Power Options.
2. Choose the Balanced radio button and then click on the 'Change plan settings' link directly below it.
3. Click the 'Change advanced power settings' link and the Power Options window appears. 'Balanced
4. From the Power Options window, expand Wireless Adapter Settings>Power Saving Mode by clicki
5. Two settings are available from Power Saving Mode:
o On battery: Choose 'Medium Power Saving' or higher.
o Plugged in: This setting is up to the user based on performance needs while plugged into a p
http://support.intel.com/support/wireless/wlan/sb/CS-024509.htm
AC power).
DC laptop battery power. This means the wireless radio is always on and consumes more power.
1. Attach a smart card reader to your computer, and then insert the smart card. If the system has a builtin smart card
2. Open User Accounts by clicking the Pearl button , clicking Control Panel, clicking User Accounts and Family Sa
are connected to a network domain), and then clicking User Accounts.
3. In the left pane, click Manage your file encryption certificates. This opens the wizard to change the certificate ass
b. In the Select the certificate you want to use dialog box, click the encryption certificate that's on the smart card, an
c. Type the smart card PIN when prompted, and then click OK.
d. Make sure the smart card certificate appears in the Certificate details, and then click Next.
e. You can update your encrypted folders and files with the smart card certificate now or later. Either click the folde
update my encrypted files later check box, and then click Next.
If you are changing the smart card you use to encrypt files, insert the new card and type the PIN first, and then insert
the instructions in the dialog box.
If your smart card does not contain a certificate for file encryption
c. Type the smart card PIN when prompted, click OK, and then click Next.
d. You can update your encrypted folders and files with the smart card certificate now or later. Either click the folde
update my encrypted files later check box, and then click Next.
If you are changing the smart card you use to encrypt files, insert the new card and type the PIN first, and then insert
the instructions in the dialog box.
Note: If you choose to update files that were encrypted with a previous smart card, you will be prompted for that car
process. If you don't have the old card, you can skip the files and continue updating all other files.
Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
Problem:
Discussion:
This problem has been noted in Office 2003 & Office 2007. It has been seen on both Vista & XP operating systems.
performance of any task in Outlook. Changing folders may take 10 seconds or more, the same on sending a small em
systems was an entry in add/remove programs. OutlookAddinSetup.
In the case of the Windows Vista/Office 2007 system, we found out that the publisher of the OutlookAddinSetup i
Resolution:
Uninstalling OutlookAddinSetup has resolved the problem in all cases I've reviewed. I have not learned of any ad
OutlookAddinSetup.
Bluetooth personal area network (PAN)
Technical Update
Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Netw
clickingPersonal
Under Manage Area
network connections.
Network, click the Bluetooth Network Connection icon.
On the toolbar, click View Bluetooth network devices.
In the Bluetooth Personal Area Network Devices dialog box, under Bluetooth devices, click the device that you want to con
If the device you are looking for isn't listed, it might not support PAN services. If you are sure that it supports PAN services mak
Please click this link to esclate all Vista Related Issues: http://disegyan/vista/tracker.asp
You cannot record more data to a recordable DVD-R Dual Layer disc after you format and then eject the disc in Windo
SYMPTOMS
After you format and then eject a recordable DVD-R Dual Layer disc in Windows Vista, you cannot record more data to
CAUSE
This issue occurs because Windows automatically closes the disc when you eject it. Closing a disc lets you use it in a
WORKAROUND
To work around this issue, configure Windows Vista not to automatically close discs. To do this, follow these steps:
Click Computer.
Right-click the icon that represents the writeable drive, and then click Properties.
Click the Recording tab, and then click Global Settings.
Click to clear the Automatically close the current UDF session when the disc is ejected check box.
MORE INFORMATION
When you close a disc after you burn files to it, you can play it in another computer or device. However, you can no lo
information, visit the following Microsoft Web page:
http://windowshelp.microsoft.com/Windows/en-US/Help/6ba29b2b-0804-44ba-b277-a64fc439c79c1033.mspx
If you experience this issue when you use a rewriteable disc such as a DVD-RW disc or a CD-RW disc, you can erase the disc
about how to erase a CD or a DVD in Windows Vista, visit the following Microsoft Web page:
http://windowshelp.microsoft.com/Windows/en-US/Help/c84afc5f-a21b-4229-b15b-850b548ee4b21033.mspx
Back to the top
APPLIES TO
Note: Before you begin, back up your programs, files, and settings. Removing Windows Vista is an advanced proced
information stored on your computer. For information about backing up data, search Help and Support for "back up.
2. Click the Pearl button , click All Programs, click Accessories, right-click Command Prompt, and then click Run a
for an administrator password or confirmation, type the password or provide confirmation.
3. Type [DVD drive letter]:\boot\bootsect.exe /nt52 ALL /force and then press ENTER.
For example, if the DVD drive letter is E, type e \boot\ bootsect.exe /nt52 ALL /force.
Your computer will start in the previous version of Windows that you have installed.
6. Delete Windows Vista files and folders, such as the Program Files, Users, and Windows folders, manually.
Note: You can also remove Windows Vista by reformatting the partition where it is installed, but do this only if that
Reformatting the boot partition might make your computer unable to start.
Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:
The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.
This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.
3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
Do not communicate this with the Customer until Dates are confirmed.
8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
This problem occurs if the following conditions are true:
The computer uses more than 3 GB of RAM.
The computer uses a storage system that is running the Storport miniport driver.
The computer uses a controller that uses 32-bit direct memory access (DMA).
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the
Download the Windows update KB929685
http://support.microsoft.com/kb/929685
5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
Download the removal tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
8. Is Logitech V270 BT Mouse compatible with Vista?
- Logitech claims its Vista Compatible. Its being tested if this mouse is Vista Compatible. Will update on this by
9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
4. Set power management to High Performance.
5. Rollback the Sigmatel Drivers
6. Install Media Center(XP) version of Audio driver.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
2) HY385 - Vista Busines COA,Only use for O/S Swaps
3) TU490 - Vista Ultimate COA, Only use for O/S Swaps
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
5) UP819 - Trend Micro Pc-Cilling Internet Security 2007
6) HU608 - NIS 2007
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).
http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
- Vista(Re-Install) OEM DVD
- Vista Upgrade(WAU) disc.
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
From Vista Home Basic to:
Vista Home Premium
Vista Ultimate
From Vista Home Premium to:
Vista Ultimate
From Vista Business to:
Vista Ultimate
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
4: No support for unsigned drivers.
5) Why did Customer get two Vista DVD with this Factory Imaged System?
Solution: Customer will receive two Vista DVDs :
1. Vista OEM DVD
2. Vista WAU DVD
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
Solution : Follow DSN Document ID: 125575
Rename mpfirewall.sys from Windows Recovery Enviroment
1. Boot to the Windows Vista Upgrade DVD.
2. Click Repair Your Computer.
The System Recovery Options menu appears
3. Input the appropriate keyboard language. Click Next.
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
Solution: No work around. Refer Customer to Kensington
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
Error :The file "C:\ProgramData\Microsoft\Windows\Start
Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.
Temporary fix remove NIS updates.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
How do I upgrade Trend Micro PC-cillin Internet Security 2007 to the Windows Vista-certified version?
http://esupport.trendmicro.com/support/consumer/viewxml.do?ContentID=EN-1034344&id=EN-1034344
http://us.mcafee.com/vista/
http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp
File Sharing/Accessing - Comparison XP - V
CLICK ON THE FILE BELOW
File
Sharing/Accessin
g - Comparison
XP - Vista
Patch for IE7 slow due to Phishing Filter
Many of us might have come across issues, where customers complain that Internet Explorer 7 runs extremely slowly on their n
way the Phishing Filter in IE 7 evaluates the content of Web pages.
http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu
Vista Current Issues
1. McAfee 8.0 Media Part Number.
- The part number is fully active and it can now be shipped without any issues.
5. An optical disc appears to be blank after you format the disc by using the Live File System component on a
This problem occurs for any one of the following reasons:
The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/
6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/
7. Fax transmission may not finish after a connection is established in Windows Vista.
This issue may occur if one of the following conditions is true:
There is line noise over the telephone line that is connected to the modem.
You experience unexpected behavior from the modem.
There is a timing issue between the computer and the modem.
http://support.microsoft.com/kb/927526/
8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.
- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/
9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.
1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/
3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.
- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.
5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.
- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932
6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages
Download and install this patch.
http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu
1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"
2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"
- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I
http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0
1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.
a) If System does not have Service Tag displayed in Bios run Asset Tag utility.
b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N
Ask Customer click on that and complete the Phone Activation.
2. Intel Viiv Drivers available for Vista 32-bit
http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib
4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.
http://support.microsoft.com/kb/929868/
5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with
Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&
3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
Do not communicate this with the Customer until Dates are confirmed.
8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
Document ID: 317165
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
This problem occurs if the following conditions are true:
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the
Download the Windows update KB929685
http://support.microsoft.com/kb/929685
1. In how many ways can Customer upgrade to Windows Vista?
Customer can upgrade to Vista in 3 ways using the disk.
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
3. Clean install with format
5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
Download the removal tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
4. Set power management to High Performance.
5. Rollback the Sigmatel Drivers
6. Install Media Center(XP) version of Audio driver.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
2) HY385 - Vista Busines COA,Only use for O/S Swaps
3) TU490 - Vista Ultimate COA, Only use for O/S Swaps
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
5) UP819 - Trend Micro Pc-Cilling Internet Security 2007
6) HU608 - NIS 2007
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
5) Unable to play and view Online Videos.
Solution:
Vista (32bit) go to C:\Windows\System32\Macromed folder
Vista(64bit) go to C:\Windows\SysWOW64\Macromed folder
open the folder and right click on FlashUtil9b.exe, then left click run as administrator.
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
- Download and install Microsoft Windows Mobile Device Center 6 (32-bit).
http://www.microsoft.com/downloads/details.aspx?FamilyId=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
- Vista(Re-Install) OEM DVD
- Vista Upgrade(WAU) disc.
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
From Vista Home Basic to:
Vista Home Premium
Vista Ultimate
From Vista Home Premium to:
Vista Ultimate
From Vista Business to:
Vista Ultimate
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
1. 0x7D BSOD after Windows Update (This update is for IDE Controller)
- Both Windows XP and Vista systems are affected by this update.
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
4: No support for unsigned drivers.
5) Why did Customer get two Vista DVD with this Factory Imaged System?
Solution: Customer will receive two Vista DVDs :
1. Vista OEM DVD
2. Vista WAU DVD
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
Solution : Follow DSN Document ID: 125575
Rename mpfirewall.sys from Windows Recovery Enviroment
1. Boot to the Windows Vista Upgrade DVD.
2. Click Repair Your Computer.
The System Recovery Options menu appears
3. Input the appropriate keyboard language. Click Next.
5. Choose Windows Vista from the operating systems menu. Click Next.
6. Form the recovery options menu, click Command Prompt.
6. At the x:\sources prompt, type c: and press <enter>
7. At the C:\ prompt, type cd \windows\system32\drivers and press <enter>
8. At the c:\windows\system32\drivers prompt, type ren mpfirewall.sys mpfirewall.old and press <enter>
9. Type exit and press <enter>
10. Click Restart.
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
Solution: No work around. Refer Customer to Kensington
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
Error :The file "C:\ProgramData\Microsoft\Windows\Start
Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
To restore the system to factory image follow these steps:
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.
Temporary fix remove NIS updates.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
If you encounter any other issues please mail Vista_Support@Dell.Com
How to disable startup items in Vista
How to stop a program from running automatically when Windows starts?
You can improve your computer's performance by preventing unnecessary programs from running automatically
1. Open Windows Defender by clicking the Pearl button , clicking All Programs, and then clicking Windows De
2. Click the Tools button, and then click Software Explorer.
3. In the Category box, click Startup Programs.
4. Select the program that you want to prevent from running, and then click Disable.
5. Click Yes to confirm that you want to stop that program from running.
6. Repeat steps 4 and 5 for every program you want stop from running.
Policy Update
Windows Vista User Account Control (UAC) Policy.
- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge bas
Document ID: 317328
Clear MSCONFIG startup and Non-Microsoft services before applying the patch.
3. In the Search window at the bottom, type MSCONFIG and press <Enter>.
5. Click the Services tab. Put the check in Hide all Microsoft services. Click Disable all.
Apply the patch. Reboot. Then go back and enable items in MSCONFIG.
2. Uncheck the Start Sidebar when Windows starts. Click Apply, click OK.
2. In the Search box, type CMD. At the top of the window, right click CMD.EXE and choose "Run as administrat
3. At the prompt, type sfc /scannow and press <Enter>. You will not need the Vista DVD for this.
Windows Vista Newsletter Volume 8
Vista Newsletter March
2007 Volume VIII
Geeks Corner:
Score the PC
March 15 is the last day for customers to purchase either an XPS 710 or XPS 1710 with Windows XP and be
eligible for the Express Upgrade Program.
1. Upon Receipt of PC, customers must go to www.dellvistaupgrade.com to complete redemption and pay associated fees, b
2. As of February 27, the third party fulfilling the upgrades, Zomax began shipping the Windows Vista
upgrade kit to customers and expects to have the bulk of the orders completed by the end of April.
CTS will not provide a system exchange for customers wanting to downgrade from Vista to XP.
Please Note: all OS Swaps are handled by Technical Support - never by Customer Care.
For Company #9 OS Swap in not an option
OS Swap from XP to Vista are not allowed
OS Swap from Vista to XP are not allowed
For detailed information on OS Swap please refer to DSN document 158098. Click Here to open the DSN Document
Geeks Corner
The Windows Experience Index measures the capability of a computer's hardware and software
configuration, and this measure is a number called a base score. A higher base score generally means the
computer will
Each of the perform
rated bettercomponents
hardware and faster than a computer
receives it's ownwith a lower base
subscore. score, especially
The computer's whenisperforming
base score
more advanced and resource-intensive tasks.
determined by the lowest subscore. For example, if the lowest subscore of an individual hardware component
is 2.6, then the base score is 2.6. The base score is not an average of the combined subscores.
About The Computer's Base Score
The base score represents the overall performance of the system as a whole, based on the capabilities of
different parts of the computer, including random access memory (RAM), central processing unit (CPU), hard
disk,
Here general graphics
are general performance
descriptions of theon theofdesktop,
kind andthat
experience 3D can
graphics capability.
be expected from a computer that receives
the following base scores:
A computer with a base score of 1 or 2 usually has sufficient performance to do most general computing
tasks, such as running office productivity applications and searching the Internet. However, a computer with
this base score
A computer is generally
with not powerful
a base score enough
of 3 is able toWindows
to run run Windows
AeroAero or the
and many newadvanced
features multimedia
of Windows Vista
experiences available with the Windows Vista operating system.
at a basic level. Some of the new Windows Vista advanced features might not have all their functionality
available. For example, a machine with a base score of 3 can display the Windows Vista theme at a
resolution of 1280x1024 but might struggle to run the theme on multiple monitors. Or it can play digital TV
A computer
content with struggle
but might a base score
to playofhigh
4 ordefinition
5 is abletelevision
to run all (HDTV)
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functionality, and it is able to support high-end, graphics-intensive experiences, such as multiplayer and 3D
gaming and recording
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accommodate with ainbase
advances scoretechnology.
computer of 5 were the
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hardware speed and performance improves, higher base scores will be introduced. However, the standards
for each level of the index stay the same. For example, a computer scoring a 2.8 should remain a 2.8 unless
Source : Training & Development
the user decides to upgrade the computer's hardware.
Windows Vista and Windows Vista logo are Trademarks of Microsoft Corporation.
Windows Vista Newsletter. Click to send feedback
letter Volume 8
No Audio Issue
If you come across a no audio issue the first step is to update to the latest sound drivers from the support.dell.com website. If th
Vista & You!
Doing something different at your site? Showcase it in the Vista Portal and let the
world see how your site is bringing Vista to life
More information on Windows Experience index can be found in the link mentioned
below:
http://osp.us.dell.com/vista/FAQ7.htm
Newsletter Archives:
Previous editions of this Newsletter can be found in the DSN link below:
http://uksbsguy.com/blogs/doverton/archive/2007/03/12/loading-office-2003-into-vista-and-fixing-the-problem-with-the-eula-alw
Vista Current Issues - 18
1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
- When you get such issues first boot to safe mode follow these steps :
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
NOTE: If its still not working please forward the Service Tags.
There might be high traffic to this site later this month as the upgrade period is coming to end.
Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"
4. WAU - Update.
WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U
- Java Runtime
- Dell Connect
- LimeWire
When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.
7. Lojack Update.
- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.
8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).
9. Customers may report HDD free space is reporting less within few days.
- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.
First turn of System Restore and check if the freee space is restored still no go disable Indexing.
This issue is being Investigated will provide more updates on this shortly.
10. File Transfer speed is very slow when Customer is copying from Vista to XP system.
- Some of the workaround for this issue that have worked in getting this fixed :
1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features of Control Panel.
2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.
3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.
4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they will copy/move/delete
If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the proper permissions to do
5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.
and to re-enable it
In some cases you may need to use this command in combination with the above
If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.
Refer: support.microsoft.com/kb/931770
**************************** Update As On 14th Of March******************
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.
If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.
4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.
- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo
Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/
5. An optical disc appears to be blank after you format the disc by using the Live File System component on a
6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/
7. Fax transmission may not finish after a connection is established in Windows Vista.
8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.
- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/
9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.
1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/
- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .
3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.
- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.
- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.
5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.
- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932
6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages
1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"
2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"
If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.
- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil
- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get
- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.
- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007
Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.
Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
5. Display driver igfx stopped responding.
- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I
http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0
http://office.microsoft.com/en-us/word/HA100444731033.aspx
- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
**************************** Update As On 9th Of March*******************
1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.
a) If System does not have Service Tag displayed in Bios run Asset Tag utility.
b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N
http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib
- http://mvt.mcafee.com/mvt/index.asp
4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.
http://support.microsoft.com/kb/929868/
5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with
Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&
COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom
- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking
Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.
1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:
The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.
This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.
- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.
3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
Note: This Driver release will not support 1450 card. Will provide more update around this shortly.
- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .
For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.
Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.
http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang
Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.
Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro
Do not communicate this with the Customer until Dates are confirmed.
8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
9. Windows Anytime Upgrade(WAU)
- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un
Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.
The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
2. Update on RAID 1 Configuration with Greenland (And Other Desktops)
Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID
We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.
If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.
- Please forward me the service tags if the issue is resolved by providing this link.
http://software.mcafee.com/us/support/cust_care/reg_intro.asp
Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation
No updates if the part number has been fully activated on parts planner.
Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.
7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the
http://support.microsoft.com/kb/929685
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109
3 How to resolve the error 0x8007007B when I run System Restore?
- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
http://go.microsoft.com/fwlink/?linkid=70631
Please following the steps below to perform a manual update of the definition file(s)
1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou
4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q
5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart
- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.
- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
Solution:
http://support.microsoft.com/windowsvista
Basic Requirements:
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.
- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you
- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
http://docs.roxio.com/patches/d2d3290.exe.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
5) Why did Customer get two Vista DVD with this Factory Imaged System?
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files
Solution: Click OK to close the pop-up message. Refer Document ID: 316169
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.
Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
6) Unable to run executable files in Vista or Unable to release/renew IP Address in Vista.
Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr
- Please email with the service tag if the issue exists even after performing above steps.
4) "Desktop windows manager has stopped and needs to be closed" error
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
Safe mode starts Windows with only the basic drivers and services listed here.
Network-related devices and services that start in Safe Mode with Networking
Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.
- http://support.microsoft.com/kb/162343
Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m
- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;
Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.
OR
Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.
Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.
http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265
6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.
Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.
You would get a message saying you've used system configuration utility. Put a check don't show this message again
- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.
- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.
- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve
3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.
However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd
You might also try XP Driver to resolve the issue.
NOTE: If its still not working please forward the Service Tags.
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
- When you get such issues first boot to safe mode follow these steps :
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
NOTE: If its still not working please forward the Service Tags.
There might be high traffic to this site later this month as the upgrade period is coming to end.
COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.
Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"
4. WAU - Update.
WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U
- Java Runtime
- Dell Connect
- LimeWire
When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.
7. Lojack Update.
- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.
8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).
9. Customers may report HDD free space is reporting less within few days.
- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.
First turn of System Restore and check if the freee space is restored still no go disable Indexing.
This issue is being Investigated will provide more updates on this shortly.
10. File Transfer speed is very slow when Customer is copying from Vista to XP system.
- Some of the workaround for this issue that have worked in getting this fixed :
1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features of Control Panel.
2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.
3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.
4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they will copy/move/delete
If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the proper permissions to do
5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.
and to re-enable it
In some cases you may need to use this command in combination with the above
If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.
Refer: support.microsoft.com/kb/931770
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.
If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.
4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.
- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo
Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/
5. An optical disc appears to be blank after you format the disc by using the Live File System component on a
6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/
7. Fax transmission may not finish after a connection is established in Windows Vista.
8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.
- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/
9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.
1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/
- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .
3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.
- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.
- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.
5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.
- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932
Thanks To Jospeph Xavier(L2 HYD) for this solution.
6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages
1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"
2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"
If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil
- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get
- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.
- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007
Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.
Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I
http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0
http://office.microsoft.com/en-us/word/HA100444731033.aspx
- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.
a) If System does not have Service Tag displayed in Bios run Asset Tag utility.
b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N
http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib
- http://mvt.mcafee.com/mvt/index.asp
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.
http://support.microsoft.com/kb/929868/
5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with
Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&
COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom
- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking
Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.
Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:
The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.
This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.
- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.
3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
Note: This Driver release will not support 1450 card. Will provide more update around this shortly.
- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .
For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.
Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.
http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang
Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.
Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro
Do not communicate this with the Customer until Dates are confirmed.
8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un
Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
**************************** Update As On 7th Of March*******************
1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.
The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID
We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.
If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.
- Please forward me the service tags if the issue is resolved by providing this link.
http://software.mcafee.com/us/support/cust_care/reg_intro.asp
Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation
No updates if the part number has been fully activated on parts planner.
Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.
7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the
http://support.microsoft.com/kb/929685
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109
- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
http://go.microsoft.com/fwlink/?linkid=70631
Please following the steps below to perform a manual update of the definition file(s)
1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou
3. At the command prompt, open the directory in which the file is saved.
4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q
5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart
- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.
- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
Solution:
http://support.microsoft.com/windowsvista
Basic Requirements:
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.
- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.
All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you
- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
http://docs.roxio.com/patches/d2d3290.exe.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files
Solution: Click OK to close the pop-up message. Refer Document ID: 316169
**************************** Update As On 13th Feb********************
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.
Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr
- Please email with the service tag if the issue exists even after performing above steps.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
For now if we get Customers for this issue, provide them with the latest video driver for NVidia 7950GTX.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149090&SystemID=XPS_M1710&s
- So far we have been having mixed responses around this issue. There is been a another work around for this issue,
Drivers from Device Manager and from Program Features finally installing Sigmatel A02 Driver without restarting t
Previous work around was restarting the system from safe mode after uninstalling Sigmatel and allowing the native d
- The driver release for this card has been on hold for quite some time now, expected driver release for this was on 2
However, R140747.EXE(For Dell Wireless 1350, 1370, 1450,1390, 1490, and 1500 series Mini Card, MiniPCI and
driver that was originally released to address Broadcom Security issue has found to resolve the wireless issue on Vis
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R140747&formatcnt=1&libid=0&fil
2) Check the mailing address on the mail that is stuck on the outbox and add this address to the contacts, save and ex
3) Go Tools menu/Options/Mail Setup tab. Uncheck Send immediately when connected then click the Send/Recei
an automatic send/receive every ___ minutes.
- http://support.microsoft.com/kb/926431
1. What will Customer receive when a FIHD is shipped to him for a HDD failure, where Customer ordered XP
to Vista from Dell?
- Customer will receive XP on the FIHD as XP was originally ordered with the system. Please do not set wrong expe
receive Vista on it. Once he gets XP loaded HDD, using Vista Upgrade Media he needs to upgrade to Vista.
2. How to restore your personal files after you perform a custom installation of Windows Vista
- Refer - http://support.microsoft.com/kb/932912
3. A handle leak in Lsm.exe may occur every time that Windows Media Player 11 plays an audio file in Windo
- Refer - http://support.microsoft.com/kb/933245/en-us
4. Communication failure when printing to Dell Photo All-in-One printer 944 after updating to Windows Vist
6. Why is the Microsoft Windows Vista Website indicating that customers system is not eligible for the Vista upgrade?
- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.
- http://support.microsoft.com/kb/162343
Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m
- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;
Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.
OR
Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.
Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.
http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265
- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9
6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.
Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.
You would get a message saying you've used system configuration utility. Put a check don't show this message again
- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.
8. XPS M1210 - Power Issues after Vista Upgrade.
- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.
- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve
3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.
However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd
NOTE: If its still not working please forward the Service Tags.
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
- When you get such issues first boot to safe mode follow these steps :
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
NOTE: If its still not working please forward the Service Tags.
There might be high traffic to this site later this month as the upgrade period is coming to end.
COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.
Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"
4. WAU - Update.
WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U
- Java Runtime
- Dell Connect
- LimeWire
When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.
Download Link: http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
7. Lojack Update.
- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.
8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).
9. Customers may report HDD free space is reporting less within few days.
- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.
First turn of System Restore and check if the freee space is restored still no go disable Indexing.
This issue is being Investigated will provide more updates on this shortly.
10. File Transfer speed is very slow when Customer is copying from Vista to XP system.
- Some of the workaround for this issue that have worked in getting this fixed :
1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features of Control Panel.
2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.
3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.
4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they will copy/move/delete
If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the proper permissions to do
5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.
and to re-enable it
If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.
Refer: support.microsoft.com/kb/931770
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.
If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.
- Please forward me the tags for this issue.
4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.
- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo
Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/
5. An optical disc appears to be blank after you format the disc by using the Live File System component on a
6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/
7. Fax transmission may not finish after a connection is established in Windows Vista.
8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.
- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/
9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.
1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/
- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .
3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.
- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.
5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.
- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932
6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages
1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"
2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"
If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.
- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil
- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get
- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.
- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007
Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.
Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
5. Display driver igfx stopped responding.
- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I
http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0
http://office.microsoft.com/en-us/word/HA100444731033.aspx
- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.
a) If System does not have Service Tag displayed in Bios run Asset Tag utility.
b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N
http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib
- http://mvt.mcafee.com/mvt/index.asp
4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.
http://support.microsoft.com/kb/929868/
5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with
Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&
COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom
- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking
Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.
8. Error 0X80240029 while updating Windows Defender.
Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.
1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:
The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.
This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.
- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.
3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
Note: This Driver release will not support 1450 card. Will provide more update around this shortly.
- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .
For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.
Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.
http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang
Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.
Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro
Do not communicate this with the Customer until Dates are confirmed.
8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.
The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.
If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.
- Please forward me the service tags if the issue is resolved by providing this link.
http://software.mcafee.com/us/support/cust_care/reg_intro.asp
Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation
No updates if the part number has been fully activated on parts planner.
Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.
7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the
http://support.microsoft.com/kb/929685
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109
- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
Check the C: drive with the Windows Logo
http://go.microsoft.com/fwlink/?linkid=70631
Please following the steps below to perform a manual update of the definition file(s)
1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou
3. At the command prompt, open the directory in which the file is saved.
4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q
Thanks to Tran Thanh (SME - Otawwa)
5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart
- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.
- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
Solution:
http://support.microsoft.com/windowsvista
Basic Requirements:
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Thanks for this link Pramod SM(TM).
Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.
- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
Please do not support these Customers with OS issues, we will be supporting only Hardware on the
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.
All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you
- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
http://docs.roxio.com/patches/d2d3290.exe.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
5) Why did Customer get two Vista DVD with this Factory Imaged System?
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files
Solution: Click OK to close the pop-up message. Refer Document ID: 316169
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.
1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
**************************** Update As On 7th Feb*********************
1) iTunes 7.0.2 is not compatible with Vista
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr
- Please email with the service tag if the issue exists even after performing above steps.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
**************************** Update As On 6th Feb*********************
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
3) Sonic DLA is not compatible with windows VISTA message on startup
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151522&SystemID=LATITUDE%20
R151519.EXE for XP
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151519&SystemID=LATITUDE%20
Draft IEEE 802.11n operation (2.4-GHz frequency band and 5-GHz frequency band) with a network data rate of up
channel and 130 Mbit/s for 20 MHz bandwidth channel
Corrected an issue with the Disable Upon Wired Connect in advanced property
NOTE: The Wi-Fi
Added Support for Catcher
the Dell feature is not
Wireless 1505supported with the
Draft 802.11n Dell Wireless
WLAN Mini-Card1505 Draft 802.11n WLAN Mini-Card on
D420, and D620
The Dell Wireless WLAN Card works with any IEEE 802.11 Wi-Fi CERTIFIED wireless router/AP or wireless clie
NOTE: Not all Dell Wireless WLAN Card models support IEEE 802.11a (5-GHz) or IEEE 802.11n operation.
The Dell Wireless WLAN Card works with any IEEE 802.11 Wi-Fi CERTIFIED wireless router/AP or wireless clie
Team,
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151522&formatcnt=1&libid=0&fil
This link is for Customers residing outside US and Japan:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151520&SystemID=XPS_M1710&s
Vista Current Issues - 23
-1.This Drivers Drivers
Broadcom are for Wireless
For Vista1350 WLAN
& XP MiniPCI Card, Wireless 1350 WLAN PC Card, Wireless 1370 WLAN
Released.
ExpressCard, Wireless 1390 WLAN MiniCard, Wireless 1450 WLAN miniPCI Card, Wireless 1470 Dual-Band WL
Dual-Band WLAN MiniCard, Wireless 1500 Draft 802.11n WLAN mini Card.
- R151519.EXE for XP
2. Error 1721/1905 With 5510 Expresscard Cingular Driver Installation and Error 1710 with Verizon 5700 Ex
- Update the driver from Support Site.Check if this works. Ensure service is activated for the card.
If Customer has got this card with Factory Imaged System please note the driver and s/w version.If issue still persist
Site.
- Go to Control Panel - Select Sound, then Click on the Playback tab, Double clicked the speakers/headphones being
Go to the enhanced tab. Uncheck "Disable all enhancements" Click apply and OK.
If this doesn't help please forward the service tag of the system.
4. RAID 1 is made available on Desktops with Vista OS.
- Data safe now offered on Vista XPS 410, Dimension E520, 9200. This will resolve the System Exchange pending i
However, RAID 1 is still not active with XPS M2010(Greenland). There is an incompatibility preventing it at the mo
5. Unable to access to www.ncsecu.org and few other particular websites with IE7 on Vista.
- Its found that this is caused on Systems running McAfee 8. Disabing Mcafee redirect service from Msconfig(Start
1) Windows Gadgets Error Message on reboot - Restarting the system TWICE has found resolving the issue. So, bef
the Customer restart the system twice.
2) Roxio License has expired. - Dell Image Restore has found resolving the issues. However, issue have continued e
service tags for this issue.
- When Customer selects "Backup Computer" to back up either on USB HDD or DVD wizard first starts to BackUP
around 15%.
Same issue occured when we tried on one of the systems here. Most possible cause for this would be ghost piece on
8. BSOD 0x00000124 may occur when XPS 210/410 or Dimension 9200/9200C/E520 is operating in Microsoft
- There will be a Bios Update to fix this issue. The update is expected to release on 30th of March.
9. XPS 210/410 or Dimension 9200 intermittently freezing for ~ 30 seconds every 10 to 15mins.
- Do Not Re-Install OS for this. As a workaround move the DVD drive that is connected to SATA 2 to the SATA 5 c
Check "never check for updates." Remove any other checks (Recommended update and any other).
Then go back to Defender and run the Updates again. Version downloaded should read 1.15.2336.7.
It will also download a couple of Windows updates. After, that don't forget to go back to Win updates and change
back to auto setting.
1. Rikers(XPS M1710) - Started to ship with Vista on system with Blu-Ray Configuration.
- We might get Customers who wants to upgrade to Vista on their XP system(Rikers with Blu-Ray) after noticing th
Ray. Currently, there are no updates on the fix for the Movie Playback and Recording issue, for which originally we
For now if we get Customers for this issue, provide them with the latest video driver for NVidia 7950GTX.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149090&SystemID=XPS_M1710&s
2. Unable to start "Windows Audio Service"
- So far we have been having mixed responses around this issue. There is been a another work around for this issue,
Drivers from Device Manager and from Program Features finally installing Sigmatel A02 Driver without restarting t
Previous work around was restarting the system from safe mode after uninstalling Sigmatel and allowing the native d
- The driver release for this card has been on hold for quite some time now, expected driver release for this was on 2
However, R140747.EXE(For Dell Wireless 1350, 1370, 1450,1390, 1490, and 1500 series Mini Card, MiniPCI and
driver that was originally released to address Broadcom Security issue has found to resolve the wireless issue on Vis
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R140747&formatcnt=1&libid=0&fil
2) Check the mailing address on the mail that is stuck on the outbox and add this address to the contacts, save and ex
3) Go Tools menu/Options/Mail Setup tab. Uncheck Send immediately when connected then click the Send/Recei
an automatic send/receive every ___ minutes.
Note: If you come across this issue please email me the Service Tag of the system.
- http://support.microsoft.com/kb/926431
1. What will Customer receive when a FIHD is shipped to him for a HDD failure, where Customer ordered XP
to Vista from Dell?
- Customer will receive XP on the FIHD as XP was originally ordered with the system. Please do not set wrong expe
receive Vista on it. Once he gets XP loaded HDD, using Vista Upgrade Media he needs to upgrade to Vista.
2. How to restore your personal files after you perform a custom installation of Windows Vista
- Refer - http://support.microsoft.com/kb/932912
3. A handle leak in Lsm.exe may occur every time that Windows Media Player 11 plays an audio file in Windo
- Refer - http://support.microsoft.com/kb/933245/en-us
4. Communication failure when printing to Dell Photo All-in-One printer 944 after updating to Windows Vist
6. Why is the Microsoft Windows Vista Website indicating that customers system is not eligible for the Vista upgrade?
- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.
- http://support.microsoft.com/kb/162343
Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m
- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;
Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.
OR
Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.
http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265
- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9
6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.
Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.
You would get a message saying you've used system configuration utility. Put a check don't show this message again
- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.
- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.
- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve
3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.
However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd
NOTE: If its still not working please forward the Service Tags.
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
- When you get such issues first boot to safe mode follow these steps :
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
NOTE: If its still not working please forward the Service Tags.
There might be high traffic to this site later this month as the upgrade period is coming to end.
3. COA's Missing From Upgrade Kit - Update.
COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.
Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"
4. WAU - Update.
WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U
- Java Runtime
- Dell Connect
- LimeWire
When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.
7. Lojack Update.
- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.
8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).
9. Customers may report HDD free space is reporting less within few days.
- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.
First turn of System Restore and check if the freee space is restored still no go disable Indexing.
This issue is being Investigated will provide more updates on this shortly.
10. File Transfer speed is very slow when Customer is copying from Vista to XP system.
- Some of the workaround for this issue that have worked in getting this fixed :
1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features of Control Panel.
2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.
3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.
4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they will copy/move/delete
If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the proper permissions to do
5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.
and to re-enable it
In some cases you may need to use this command in combination with the above
If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.
Refer: support.microsoft.com/kb/931770
**************************** Update As On 14th Of March******************
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that have Audigy HD S/W.
If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.
4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.
- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo
Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/
5. An optical disc appears to be blank after you format the disc by using the Live File System component on a
6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/
7. Fax transmission may not finish after a connection is established in Windows Vista.
8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.
- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/
9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.
1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/
- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .
3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.
- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.
- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.
5. No operating system is found when a Windows Vista-based computer is started, even though the computer
some time.
- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932
6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages
1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"
2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"
If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.
- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil
- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get
- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.
- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007
Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.
Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
5. Display driver igfx stopped responding.
- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I
http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0
http://office.microsoft.com/en-us/word/HA100444731033.aspx
- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.
a) If System does not have Service Tag displayed in Bios run Asset Tag utility.
b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N
http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib
3. McAfee Virtual Technician
- http://mvt.mcafee.com/mvt/index.asp
4. A Web site sends data very slowly or drops the data completely when you use Windows Vista Enterprise
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.
http://support.microsoft.com/kb/929868/
5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with
Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&
COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom
- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking
Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.
Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.
1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:
The hard drive has not been prepared for installation. Please reboot the system with the installation DVD in t
screen and boot to the optical drive that contains your Reinstallation DVD.
This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.
- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.
3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
5. Broadcom Wireless Drivers expected to release on March 12th.
Note: This Driver release will not support 1450 card. Will provide more update around this shortly.
- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .
For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.
Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.
http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang
Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.
Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro
Do not communicate this with the Customer until Dates are confirmed.
8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un
1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.
The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID
We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.
If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.
- Please forward me the service tags if the issue is resolved by providing this link.
http://software.mcafee.com/us/support/cust_care/reg_intro.asp
Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation
No updates if the part number has been fully activated on parts planner.
Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.
7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
This problem occurs if the following conditions are true:
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernation and the
http://support.microsoft.com/kb/929685
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109
- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
http://go.microsoft.com/fwlink/?linkid=70631
Please following the steps below to perform a manual update of the definition file(s)
1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou
3. At the command prompt, open the directory in which the file is saved.
4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Navigate to the folder where the file is saved
Make sure all McAfee application windows are closed
Double-click MCPR.exe and the removal tool will start automatically
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
Wait for the computer to restart
- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.
- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the McAfee upgrad
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
Solution:
http://support.microsoft.com/windowsvista
Thanks to Mahesh(L2) for this link.
Basic Requirements:
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
- Vista(Re-Install) OEM DVD
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
**************************** Update As On 22nd Feb********************
Vista Upgrade Shipment Postponed.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.
All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you
- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
6. Double-click Program Files
7. Double-click Trend Micro
8. Double-click Internet Security 14
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
11. Click the 3. Uninstall Firewall button
A new window will appear to confirm the uninstall
12. Click Uninstall
A prompt will appear and ask to restart the system
13. Click Yes to restart the system
The system will restart
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
http://docs.roxio.com/patches/d2d3290.exe.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
**************************** Update As On 16th Feb********************
1) Update On Intel Utility.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
5) Why did Customer get two Vista DVD with this Factory Imaged System?
Vista WAU DVD is shipped because if Customer wants to upgrade to a higher version he will go for WAU, for WAU to work the
upgrade so the code for the higher version is unlocked through the product key that Customer gets when he purchases WAU. D
the versions like Microsoft Retail DVD so to unlock the higher version code Dell ships WAU DVD with the factory imaged syste
to Express Upgrade Customers.
For a Express Upgrade Customer only way to upgrade to higher version is a retailed copy.
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
Solution: Click OK to close the pop-up message. Refer Document ID: 316169
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
Solution: To resolve this error, browse to the WOW install directory in C Drive and then righ
of 02-13-07 the file name is: WoW-2.0.6.6337-to-2.0.7.6383-enUS-patch.exe) and select "run a
will then apply normally and game will function properly.
1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.
Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
**************************** Update As On 7th Feb*********************
1) iTunes 7.0.2 is not compatible with Vista
http://docs.info.apple.com/article.html?artnum=305042
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr
- Please email with the service tag if the issue exists even after performing above steps.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
- http://www.targus.com/us/drivers_manuals.asp?SKU=ACP50US
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=5E83716B1A9646FFB7BF43C864A
- The error message "There is no disk in the drive. Please insert a disk into drive. " occurs when performing out-o
Windows
5. "There Vista Operating
is no disk in theSystem onError
drive..." an XPS 410/Dimension
During 9200ofwith
Initial Setup a factory-installed
an XPS 410/Dimensionmultimedia
9200 card rea
display when setting up the factory-preloaded Microsoft Windows Vista operating system; it will not reappear once t
Vista desktop is reached.
6. How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startu
- http://support.microsoft.com/kb/927392/
7. Error message when you start Word 2002 from Works Suite 2006 on a Windows Vista-based computer: "
be found"
- To resolve this issue, log on to a Windows Vista-based computer as the system administrator to install the files t
http://support.microsoft.com/kb/930453/
8. Error 1068 when trying to start Windows Audio Services or No Sound after Vista Upgrade.
- No updates on this as of now. Below mentioned workarounds are not working only on systems which had Sound
- This Drivers are for Wireless 1350 WLAN MiniPCI Card, Wireless 1350 WLAN PC Card, Wireless 1370 WLAN
ExpressCard, Wireless 1390 WLAN MiniCard, Wireless 1450 WLAN miniPCI Card, Wireless 1470 Dual-Band WL
Dual-Band WLAN MiniCard, Wireless 1500 Draft 802.11n WLAN mini Card.
- R151519.EXE for XP
2. Error 1721/1905 With 5510 Expresscard Cingular Driver Installation and Error 1710 with Verizon
Installation.
- Update the driver from Support Site.Check if this works. Ensure service is activated for the card.
If Customer has got this card with Factory Imaged System please note the driver and s/w version.If issue still persist
Site.
- Go to Control Panel - Select Sound, then Click on the Playback tab, Double clicked the speakers/headphones being
Go to the enhanced tab. Uncheck "Disable all enhancements" Click apply and OK.
If this doesn't help please forward the service tag of the system.
4. RAID 1 is made available on Desktops with Vista OS.
- Data safe now offered on Vista XPS 410, Dimension E520, 9200. This will resolve the System Exchange pending i
However, RAID 1 is still not active with XPS M2010(Greenland). There is an incompatibility preventing it at the mo
5. Unable to access to www.ncsecu.org and few other particular websites with IE7 on Vista.
- Its found that this is caused on Systems running McAfee 8. Disabing Mcafee redirect service from Msconfig(Start
2) Roxio License has expired. - Dell Image Restore has found resolving the issues. However, issue have continued e
service tags for this issue.
- When Customer selects "Backup Computer" to back up either on USB HDD or DVD wizard first starts to BackUP
around 15%.
Same issue occured when we tried on one of the systems here. Most possible cause for this would be ghost piece on
8. BSOD 0x00000124 may occur when XPS 210/410 or Dimension 9200/9200C/E520 is operating in
- There will be a Bios Update to fix this issue. The update is expected to release on 30th of March.
9. XPS 210/410 or Dimension 9200 intermittently freezing for ~ 30 seconds every 10 to 15mins.
- Do Not Re-Install OS for this. As a workaround move the DVD drive that is connected to SATA 2 to the SATA 5 c
Check "never check for updates." Remove any other checks (Recommended update and any other).
Then go back to Defender and run the Updates again. Version downloaded should read 1.15.2336.7.
It will also download a couple of Windows updates. After, that don't forget to go back to Win updates and change
back to auto setting.
1. Rikers(XPS M1710) - Started to ship with Vista on system with Blu-Ray Configuration.
- We might get Customers who wants to upgrade to Vista on their XP system(Rikers with Blu-Ray) after noticing th
Ray. Currently, there are no updates on the fix for the Movie Playback and Recording issue, for which originally we
For now if we get Customers for this issue, provide them with the latest video driver for NVidia 7950GTX.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149090&SystemID=XPS_M1710&s
- So far we have been having mixed responses around this issue. There is been a another work around for this issue,
Drivers from Device Manager and from Program Features finally installing Sigmatel A02 Driver without restarting t
Previous work around was restarting the system from safe mode after uninstalling Sigmatel and allowing the native d
- The driver release for this card has been on hold for quite some time now, expected driver release for this was on 2
However, R140747.EXE(For Dell Wireless 1350, 1370, 1450,1390, 1490, and 1500 series Mini Card, MiniPCI and
driver that was originally released to address Broadcom Security issue has found to resolve the wireless issue on Vis
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R140747&formatcnt=1&libid=0&fil
2) Check the mailing address on the mail that is stuck on the outbox and add this address to the contacts, save and ex
3) Go Tools menu/Options/Mail Setup tab. Uncheck Send immediately when connected then click the Send/Recei
an automatic send/receive every ___ minutes.
5. Unable to shutdown a Vista System.
Note: If you come across this issue please email me the Service Tag of the system.
- http://support.microsoft.com/kb/926431
1. What will Customer receive when a FIHD is shipped to him for a HDD failure, where Customer ordered XP
to Vista from Dell?
- Customer will receive XP on the FIHD as XP was originally ordered with the system. Please do not set wrong expe
receive Vista on it. Once he gets XP loaded HDD, using Vista Upgrade Media he needs to upgrade to Vista.
2. How to restore your personal files after you perform a custom installation of Windows Vista
- Refer - http://support.microsoft.com/kb/932912
3. A handle leak in Lsm.exe may occur every time that Windows Media Player 11 plays an audio file in Windo
- Refer - http://support.microsoft.com/kb/933245/en-us
4. Communication failure when printing to Dell Photo All-in-One printer 944 after updating to Windows Vist
6. Why is the Microsoft Windows Vista Website indicating that customers system is not eligible for the Vista upgrade?
- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.
- http://support.microsoft.com/kb/162343
- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;
Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.
OR
Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.
Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.
http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265
- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9
6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.
Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.
You would get a message saying you've used system configuration utility. Put a check don't show this message again
It should work fine.
- Disable dual core and check if this resolves. This is just a workaround and not a permanent solution though.
- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.
- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve
3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.
However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd
NOTE: If its still not working please forward the Service Tags.
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
- When you get such issues first boot to safe mode follow these steps :
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
NOTE: If its still not working please forward the Service Tags.
There might be high traffic to this site later this month as the upgrade period is coming to end.
COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.
Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"
4. WAU - Update.
WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U
- Java Runtime
- Dell Connect
- LimeWire
When Customer is trying to use Office 2003 it will prompt for product key for this trial version. Microsoft does not g
2003 the only option is Customer needs to download and install 60 day Trial version of Office 2007.
7. Lojack Update.
- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.
8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).
9. Customers may report HDD free space is reporting less within few days.
- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.
First turn of System Restore and check if the freee space is restored still no go disable Indexing.
This issue is being Investigated will provide more updates on this shortly.
10. File Transfer speed isvery slow when Customer is copying from Vista to XP system.
-Some of the workaround for this issue that have worked in getting this fixed :
1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features
2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.
3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.
4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they
not FASTER then on XP.
If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the p
5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.
and to re-enable it
In some cases you may need to use this command in combination with the above
If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.
Refer: support.microsoft.com/kb/931770
- The part number is fully active and it can now be shipped without any issues.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that ha
If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.
4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.
- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo
Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/
5. An optical disc appears to be blank after you format the disc by using the Live File System component on a
The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/
6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/
7. Fax transmission may not finish after a connection is established in Windows Vista.
8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.
- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/
9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.
1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/
- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .
3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.
- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.
- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.
5. No operating system is found when a Windows Vista-based computer is started, even though th
correctly for some time.
- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932
1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"
2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"
If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil
- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get
- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.
- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007
Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.
Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I
http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0
http://office.microsoft.com/en-us/word/HA100444731033.aspx
- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.
a) If System does not have Service Tag displayed in Bios run Asset Tag utility.
b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N
http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib
- http://mvt.mcafee.com/mvt/index.asp
4. A Web site sends data very slowly or drops the data completely when you use Windows Vista E
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.
http://support.microsoft.com/kb/929868/
5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with
Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&
COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom
- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking
Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.
Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.
1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:
The hard drive has not been prepared for installation. Please reboot the system with the installatio
the BIOS screen and boot to the optical drive that contains your Reinstallation DVD.
This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.
- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.
3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
Note: This Driver release will not support 1450 card. Will provide more update around this shortly.
- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .
For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.
Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.
http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang
Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.
Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro
Do not communicate this with the Customer until Dates are confirmed.
8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un
Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
**************************** Update As On 7th Of March*******************
1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.
The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID
We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.
- Please forward me the service tags if the issue is resolved by providing this link.
http://software.mcafee.com/us/support/cust_care/reg_intro.asp
Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation
No updates if the part number has been fully activated on parts planner.
Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.
7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernatio
computer.
http://support.microsoft.com/kb/929685
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109
- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
http://go.microsoft.com/fwlink/?linkid=70631
Please following the steps below to perform a manual update of the definition file(s)
1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou
3. At the command prompt, open the directory in which the file is saved.
4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q
5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.
- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the Mc
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
6. Update on Sound Blaster Audigy.
Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
2) HY385 - Vista Busines COA,Only use for O/S Swaps
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
Solution:
http://support.microsoft.com/windowsvista
Basic Requirements:
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.
All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you
Microsoft products affected by the DST legislation
Microsoft Windows
Microsoft Windows SharePoint Services
Microsoft Exchange Server
Microsoft Office Outlook
Microsoft Office Live Meeting
Microsoft Dynamics CRM
Microsoft SQL Server Notification Services
Microsoft Entourage
- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
14. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
15. Click Exit
Pc-Cillin will exit
23. Click the [E] Uninstall tab in the top right corner
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
http://docs.roxio.com/patches/d2d3290.exe.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
5) Why did Customer get two Vista DVD with this Factory Imaged System?
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files
Solution: Click OK to close the pop-up message. Refer Document ID: 316169
**************************** Update As On 13th Feb********************
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.
Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr
- Please email with the service tag if the issue exists even after performing above steps.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Solution:
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
Administrative Tools can be accessed by clicking the Pearl Button , clicking Control Panel, clicking System and Ma
Administrative Tools.
Computer Management. Manage local or remote computers by using a single, consolidated desktop tool. Using Co
many tasks, such as monitoring system events, configuring hard disks, and managing system performance.
Data Sources (ODBC). Use Open Database Connectivity (ODBC) to move data from one type of database (a data
Event Viewer. View information about significant events, such as a program starting or stopping, or a security erro
Local Security Policy. View and edit Group Policy security settings.
Memory Diagnostics Tool. Check your computer's memory to see if it is functioning properly.
Print Management. Manage printers and print servers on a network and perform other administrative tasks.
Reliability and Performance Monitor. View advanced system information about the central processing unit (CPU
performance.
Services. Manage the different services that run in the background on your computer.
System Configuration. Identify problems that might be preventing Windows from running correctly.
Windows Firewall with Advanced Security. Configure advanced firewall settings on both this computer and rem
Please click this link to escalate all Vista Related Issues: http://disegyan/vista/tracker.asp
The Mcafee registration wizard does not start after clicking on Register My Products Now if the system is missing a
PCs. Please use the following steps to resolve the issue:
1. Go to http://ts.mcafeehelp.com
2. In the upper-right hand corner next to Search KnowledgeBase type dellfix and press the <Enter> key.
3. Click on the Knowledge Base article I purchased a new Dell PC and I cannot register my McAfee soft-ware that ap
Norton
If a customer has a Norton 2006 or 2007 product, they can receive a free upgrade from Symantec to 2007 buil
Norton Internet Security 2006/2007, Norton AntiVirus 2006/2007, and Norton Confidential.
NOTE: The customer will need their Norton Product key for the current version to qualify for the upgrade.
McAfee
Customers who have pre- 2007 McAfee products can upgrade to 2007 Vista capable versions at no
copies and OEM (Dell) subscribers with a valid subscription.
http://us.mcafee.com/vista/
Follow the instructions to upgrade to 2007. NOTE: OEM (Dell) customers must have an active subs
with McAfee.
Bios Update to resolve 0x00000124 Stop BS
The updated BIOS to fix the 0x00000124 Stop error have been web-posted on the support.dell.com websites. Here are the link
E520 2.2.1
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R152112&SystemID=DIM_PNT_P4_
viceid=308&devlib=0&typecnt=0&vercnt=6&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=202523
9200C 2.2.1
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R152110&SystemID=DIM_PNT_9200
l=en&deviceid=308&devlib=0&typecnt=0&vercnt=6&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=202519
9200 2.3.1
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R152109&SystemID=DIM_PNT_9200
en&deviceid=308&devlib=0&typecnt=0&vercnt=7&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=202515
Unable to Access WebPages Using Actiontec R
Issue: HTTP 404 error or "Page Cannot be displayed" when trying to connect to Internet with Actiontec modem/rou
Yahoo(DSL) ISP on a Vista System.
Discussion: Customer has XP and Vista Computers but XP works fine and Vista says connected but unable to pull th
routers more like a malicious code due to issues with S/W compatibility.
Solution: Below mentioned steps are slightly advanced, depending on the Customer you can try this.
6. Click apply
7. Close browser
9. Login with admin name and password (default is "admin" and "password")
11. Refresh IE > make sure "ON" is on the screen ...but DO NOT click.
Ref: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1186554&SiteID=17
Vista Current Issues - 25
1. From when was the WAU disc stopped shipping with Facotry Imaged Systems.
- System shipped after 5th and 6th of March will not have WAU part of Media Kit. This was stopped as Customers were accide
version.
- This is a slightly advanced resolution. Depending on the Customers try this step.
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1186554&SiteID=17
5. The Windows Experience Index rating may display an incorrect value when you start Windows Vista for the first tim
runs before you update a driver
- http://support.microsoft.com/kb/933478/
7. Bios Update - Released To Resolve BSOD 0x00000124 Occurred When Playing Media.
Update. New BIOS for this fix has been web-posted. Please find the latest version:
1. Dell Systems with 64 bit OS and 64 bit Proc will not recognize complete 4GB memory installed.
- Currently Dell Notebooks are not designed to run 64 bit OS. We cant guarantee 4GB of RAM will be detected.
doesnt necessarily mean all 4GB will be detected in the OS.
Reason system detects less than 4GB of total memory because of address space allocation for other critical function
- http://www.targus.com/us/drivers_manuals.asp?SKU=ACP50US
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=5E83716B1A9646FFB7BF43C864A
5. "There is no disk in the drive..." Error During Initial Setup of an XPS 410/Dimension 9200
- The error message "There is no disk in the drive. Please insert a disk into drive. " occurs when performing out-o
Windows Vista Operating System on an XPS 410/Dimension 9200 with a factory-installed multimedia card rea
display when setting up the factory-preloaded Microsoft Windows Vista operating system; it will not reappear once t
Vista desktop is reached.
6. How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup
- http://support.microsoft.com/kb/927392/
7. Error message when you start Word 2002 from Works Suite 2006 on a Windows Vista-based computer: "
be found"
- To resolve this issue, log on to a Windows Vista-based computer as the system administrator to install the files t
http://support.microsoft.com/kb/930453/
8. Error 1068 when trying to start Windows Audio Services or No Sound after Vista Upgrade.
- No updates on this as of now. Below mentioned workarounds are not working only on systems which had Sound
- This Drivers are for Wireless 1350 WLAN MiniPCI Card, Wireless 1350 WLAN PC Card, Wireless 1370 WLAN
ExpressCard, Wireless 1390 WLAN MiniCard, Wireless 1450 WLAN miniPCI Card, Wireless 1470 Dual-Band WL
Dual-Band WLAN MiniCard, Wireless 1500 Draft 802.11n WLAN mini Card.
- R151519.EXE for XP
2. Error 1721/1905 With 5510 Expresscard Cingular Driver Installation and Error 1710 with Verizon
Installation.
- Update the driver from Support Site.Check if this works. Ensure service is activated for the card.
If Customer has got this card with Factory Imaged System please note the driver and s/w version.If issue still persist
Site.
- Go to Control Panel - Select Sound, then Click on the Playback tab, Double clicked the speakers/headphones being
Go to the enhanced tab. Uncheck "Disable all enhancements" Click apply and OK.
If this doesn't help please forward the service tag of the system.
4. RAID 1 is made available on Desktops with Vista OS.
- Data safe now offered on Vista XPS 410, Dimension E520, 9200. This will resolve the System Exchange pending i
However, RAID 1 is still not active with XPS M2010(Greenland). There is an incompatibility preventing it at the mo
5. Unable to access to www.ncsecu.org and few other particular websites with IE7 on Vista.
- Its found that this is caused on Systems running McAfee 8. Disabing Mcafee redirect service from Msconfig(Start
1) Windows Gadgets Error Message on reboot - Restarting the system TWICE has found resolving the issue. So, bef
the Customer restart the system twice.
2) Roxio License has expired. - Dell Image Restore has found resolving the issues. However, issue have continued e
service tags for this issue.
- When Customer selects "Backup Computer" to back up either on USB HDD or DVD wizard first starts to BackUP
around 15%.
Same issue occured when we tried on one of the systems here. Most possible cause for this would be ghost piece on
8. BSOD 0x00000124 may occur when XPS 210/410 or Dimension 9200/9200C/E520 is operating in
- There will be a Bios Update to fix this issue. The update is expected to release on 30th of March.
9. XPS 210/410 or Dimension 9200 intermittently freezing for ~ 30 seconds every 10 to 15mins.
- Do Not Re-Install OS for this. As a workaround move the DVD drive that is connected to SATA 2 to the SATA 5 c
Check "never check for updates." Remove any other checks (Recommended update and any other).
Then go back to Defender and run the Updates again. Version downloaded should read 1.15.2336.7.
It will also download a couple of Windows updates. After, that don't forget to go back to Win updates and change
back to auto setting.
- We might get Customers who wants to upgrade to Vista on their XP system(Rikers with Blu-Ray) after noticing th
Ray. Currently, there are no updates on the fix for the Movie Playback and Recording issue, for which originally we
For now if we get Customers for this issue, provide them with the latest video driver for NVidia 7950GTX.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149090&SystemID=XPS_M1710&s
- So far we have been having mixed responses around this issue. There is been a another work around for this issue,
Drivers from Device Manager and from Program Features finally installing Sigmatel A02 Driver without restarting t
Previous work around was restarting the system from safe mode after uninstalling Sigmatel and allowing the native d
- The driver release for this card has been on hold for quite some time now, expected driver release for this was on 2
However, R140747.EXE(For Dell Wireless 1350, 1370, 1450,1390, 1490, and 1500 series Mini Card, MiniPCI and
driver that was originally released to address Broadcom Security issue has found to resolve the wireless issue on Vis
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R140747&formatcnt=1&libid=0&fil
2) Check the mailing address on the mail that is stuck on the outbox and add this address to the contacts, save and ex
3) Go Tools menu/Options/Mail Setup tab. Uncheck Send immediately when connected then click the Send/Recei
an automatic send/receive every ___ minutes.
- http://support.microsoft.com/kb/926431
1. What will Customer receive when a FIHD is shipped to him for a HDD failure, where Customer ordered XP
to Vista from Dell?
- Customer will receive XP on the FIHD as XP was originally ordered with the system. Please do not set wrong expe
receive Vista on it. Once he gets XP loaded HDD, using Vista Upgrade Media he needs to upgrade to Vista.
2. How to restore your personal files after you perform a custom installation of Windows Vista
- Refer - http://support.microsoft.com/kb/932912
3. A handle leak in Lsm.exe may occur every time that Windows Media Player 11 plays an audio file in Windo
- Refer - http://support.microsoft.com/kb/933245/en-us
4. Communication failure when printing to Dell Photo All-in-One printer 944 after updating to Windows Vist
6. Why is the Microsoft Windows Vista Website indicating that customers system is not eligible for the Vista upgrade?
- There will be an update by COB tomorrow on this issue. Not sure if this would be in form of driver update.
- http://support.microsoft.com/kb/162343
Issue: Customer will be able to receive mails but will not be able to send as there will be a mail stuck in the outbox m
- Stop all processes from task manager, Copy Windows Mail, inbox, sent box & e-mail accounts to desktop; then del
clear reycycle bin;
Restart system and Start the Windows Mail. The programs will regenerate all the mailboxes blank, Then copy all th
overwrote the regenerated & empty mail box
files. This will clear the stuck headers & you will be able to send again.
OR
Start Windows Mail as you normally would. A new message store will be
created. There will be no ghost messages.
Go to your copied folder, and open the "Local Folders" subdirectory. Go through the individual folders and delete an
Message" files you see. Maximize this window so it's visible on top of your Windows Mail application, and drag & d
they should go. You can highlight and drag an entire group if you like, just be sure that you don't accidentally bring a
Mail Message" files. It's easy to miss the "Winmail.fol" file at the end of the list, which will cause an error if you mi
be lengthy, depending upon how many files you have.
http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=265
- http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151564&SystemID=PRN_ALL_A9
6. Windows Startup Programs Have Blocked The Service When Trying to launch the application.
Then go to Local Policies->Security Options and then disable the last 6 options in the side window to the right.
You would get a message saying you've used system configuration utility. Put a check don't show this message again
- If you come across issues like no power with battery after vista upgrade or when battery is low on Vista and when A
please forward the tags.
- Please forward the Service Tags for this issue. Also provide the T/S steps that has been performed to resolve
3. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
Update: Its noticed that below mentioned steps are working flawlessly for Err - 1079 and for Err - 1068 the results h
are working on few occasions.
However, its found that removing the Sigmatel Entry from Registry has found to fix the issue. Please try this and upd
NOTE: If its still not working please forward the Service Tags.
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
For these issues follow the below steps:
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
1. No Sound issues may be seen on both Upgraded and Factory Imaged Systems.
- When you get such issues first boot to safe mode follow these steps :
2. Go to Device Manager in normal mode ensure Sigmatel is not seen in Device Manager.
3. Allow native drivers to control audio device. Once sound is back install sigmatel.
4. If still no sound then check if "Windows Audio Service" is started and running. If service is stopped, Start the Serv
5. If you are not able to start the service there may be two errors - 1079 and 1068.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
NOTE: If its still not working please forward the Service Tags.
There might be high traffic to this site later this month as the upgrade period is coming to end.
COA's are scanned before they are actually shipped out. If Customer has misplaced or lost the cardboard insert push
actually refer Customer to Zomax.
Note: When referring Customer to Zomax please refer it has "Dell Upgrade Center"
4. WAU - Update.
WAU Disc have been stopped Shipping as most Customers are using this disc accidentally and upgrading to Vista U
- Java Runtime
- Dell Connect
- LimeWire
7. Lojack Update.
- Dell shipped version of Lojack will not work on Vista. Customer needs to purchase Retailed Version from Lojack.
8. Inspiron 1501 Not resuming from standby on Vista when Battery is the source of power.
- On battery only, Kirin systems are not resuming from standby (about 4% of systems). This is only happening with
NOT REPLACE HARDWARE. Replacing hardware will not resolve the issue, and will definitely lead to a poor CE
initial power on will prevent this issue (its not seen if AC is connected at all, with or without battery).
9. Customers may report HDD free space is reporting less within few days.
- If Customer reports that the HDD free space is reducing fast when there are no changes to the system. This could e
or Indexing.
First turn of System Restore and check if the freee space is restored still no go disable Indexing.
This issue is being Investigated will provide more updates on this shortly.
10. File Transfer speed isvery slow when Customer is copying from Vista to XP system.
-Some of the workaround for this issue that have worked in getting this fixed :
1. Turn off "Remote Differential Compression" by selecting "Turn windows features on or off" in Program Features
2. Remove the display drivers completely from Safe Mode. Restart the system run the system with native drivers.
3. Disconnect external peripherals connected. USB Printer can be one of the reasons for this.
4. If Customer has upgraded from XP to Vista take "ownership" of ALL of the files on ALL of your hardrives, they
not FASTER then on XP.
If you don't take ownership, Vistas got to check each and every file your trying to work with to see if you have the p
5. Try turning off the auto-tuning for the TCP/IP receive window. Use the following command.
and to re-enable it
In some cases you may need to use this command in combination with the above
If turning off the auto-tuning works then something on your network doesn't
support this feature which is too bad because it can really speed up things
over time.
Refer: support.microsoft.com/kb/931770
- The part number is fully active and it can now be shipped without any issues.
Locate and double-click the Windows Audio service from the list
Click Apply, OK
(The service now uses LocalService account, rather than LocalSystem account)
Restart Windows and set the Windows Audio service to Automatic or Manual, and then start the service.
Thanks to Venkat Manohar Pamidi for this solution
- Try the same steps that is suggested for Error Code 1079. This issue is noticed only on those systems that ha
If the above steps of Error Code 1079 doesn't resolve then you need to remove Audigy S/W and re-install it.
4. An Apple iPod may be corrupted when you eject it by using the "Safely Remove Hardware" feature or by u
Windows Vista.
- If iPod is corrupted, select your iPod in Apple iTunes. Then, click Restore on the Summary tab to restore yo
Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on
http://support.microsoft.com/kb/933824/
5. An optical disc appears to be blank after you format the disc by using the Live File System component on a
The brand of the disc may be incompatible with the burner. Try a different brand of media.
The disc may be defective. Try another disc.
The burner may have malfunctioned. For troubleshooting information, see the documentation that was included with the burner
The burner or the disc may not support the speed that you used to burn the disk. Try using a slower speed.
http://support.microsoft.com/kb/930917/
6. Device Manager does not show updated processor information on a Windows Vista-based computer.
Click Pearl, type Devmgmt.msc in the Start Search box, and then click Devmgmt.msc.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In Device Manager, expand the Processors node, and then double-click the processor.
Click the Driver tab.
Click Uninstall, and then click OK.
Restart the computer.
http://support.microsoft.com/kb/930861/
7. Fax transmission may not finish after a connection is established in Windows Vista.
8. How to troubleshoot a program that does not run as expected after it is installed on Windows Vista.
- To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program th
it is installed, follow the steps from this link.
http://support.microsoft.com/kb/931362/
9. Keyboard input may be displayed very slowly after you upgrade a computer to Windows Vista.
- This problem occurs if a keyboard setting is not migrated correctly during the upgrade. A registry subkey co
after each key input. If this registry setting is lost during the upgrade, the delay time is set to the default value
the system waits 12 ms after each key is pressed.
1. Open Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click regedit.ex
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
3. Double-click PollStatusIterations, and then type 1 for the value.
4. Exit Registry Editor.
5. Restart the computer.
http://support.microsoft.com/kb/927840/
- Agents are not allowed to disable UAC unless specifically called for in a DSN or MSKB (Microsoft knowledge base) troublesh
must ensure UAC is enabled prior to the end of the phone call .
3. Broadcom 57XX Gigabit Driver for Rikers is not available on Support Site.
- Updat that I received, there is no separate driver for this card. Vista drivers work fine on them.
However, if you get any issues where native drivers are not fixing by re-installing forward the Service Tags.
- There have been mixed response around this S/W. LOJack site has information saying it works with Vista but Dell
supported OS.
Will have more details on this shortly.
5. No operating system is found when a Windows Vista-based computer is started, even though th
correctly for some time.
- This problem may be caused by multiple-queue "read and write" operations that occur at the same time. The data in
shifted by a multiple of 4 bytes. However, the sector itself is not changed. This problem may occur on the boot secto
computer.
http://support.microsoft.com/kb/932932
6) IE7 Slow due to the way the Phishing Filter evaluates the content of Web pages
Download and install this patch.
http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu
1) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD"
2) "C:\WINDOWS\SOFTWAREDISTRIBUTION\DATASTORE"
If you come across issues during the installation of Windows Vista (during the upgrade process after the Dell Upgrad
follow the following steps before the installation of Windows Vista.
- Issue has been escalated. No ETA. You need to search for Broadcom 57XX Gigabit Integrated Controller driver in
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R139239&formatcnt=1&libid=0&fil
- Dell Support 3.2.2 is the supported version on Vista. Currently this file is not available for download. Trying to get
- McAfee 8 part number is accepted by DellServ, however the Stock Room details are still not updated. ETA NBD.
- MD3 works fine with Vista. I was able to successfully access Contact details of both Office 2003 and Office 2007
Only time there could be a problem is when Customer has selected "Outlook Express" as Contacts Source.
Click on Instant Office - On the left side select Settings - Select Outlook as Contacts Source. Click Apply. It should
- Allow Vista to manage the Display Card. Once, the driver act up fine download and install the latest drivers from I
http://downloadfinder.intel.com/scripts-df-external/confirm.aspx?httpDown=http://downloadmirror.intel.com/df-support/12881/a0
http://office.microsoft.com/en-us/word/HA100444731033.aspx
- Windows Debugging Tool is now available for Vista. This helps us to troubleshoot Vista better.
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
1. After Motherboard Replacement On Vista Machine, it will prompt for Vista Activation.
- If you get such an issue go to bios and check if Service Tag is displayed in Bios.
a) If System does not have Service Tag displayed in Bios run Asset Tag utility.
b) If System Bios displays valid Service Tag then have Customer go to System Properties, It will display details of N
http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R142229&formatcnt=1&lib
- http://mvt.mcafee.com/mvt/index.asp
Windows Vista fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web
or when a Web site does not support the default scaling factor.
http://support.microsoft.com/kb/929868/
5. Uninstall the EMBASSY Trust Suite by Wave Systems Before Upgrading to Microsoft Windows Vista with
Windows Vista automatically includes the software necessary to support Wave ETS security hardware components.
uninstall the Wave ETS software to avoid any conflicts with Vista.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=275769E468C7694AE040A68F5B28690F&
COA will be on the cardboard insert that goes with the upgrade kit, which is a non-intuitive place and Custom
- Please forward me the tags if you come across issues where Customer did not genuinely receive and where Custom
Cardboard. Also mention in case log saying that you had asked Customer to check the Cardboard if COA is sticking
Word 2002 which is part of WorkSuite will not work with Vista. All other applications that are part of this packa
software titles - Works 8, Encarta, Encyclopedia Standard 2006, Digital Image Standard 2006, Streets & Trips Essen
in one easy-to-use package will work except for Word 2002.
Solution:
Open services.msc, stop Windows Defender service.
Go to http://defupd.notlong.com
You will be prompted to download a zip file, run the batch file included in the zip file. It will re-register a few Win
Restart the system.
Check for updates.
1. Dell MediaDirect 3 Error Message, "The Hard Drive Has not Been Prepared for Installation," May Appear
If the hard drive is replaced on a computer purchased through the Windows Vista Express Upgrade program and Del
following error message may appear:
The hard drive has not been prepared for installation. Please reboot the system with the installatio
the BIOS screen and boot to the optical drive that contains your Reinstallation DVD.
This is related to the User Account Control (UAC) feature in Windows Vista, which can prevent non-Windows prog
case, the UAC restricts the Dell MediaDirect 3 installation program from running properly.
- Customers can now perform a clean install of Windows Vista(when required) using the Vista Express Upgra
Upgrade Kit.
3. PCRestore and MD3 will not work after upgrading from XP to Vista.
- This issue is due to corrupted MBR. Dell MBR Fix will be out soon. It will be made available at Support Site for d
4. Dell Wireless 355(Entwood) & 350(Eomer) Bluetooth Card for Windows Vista Will Not Work After Custom
- The card is working as designed. Do Not Replace H/W For This. Its working as designed. The firmware of this C
Vista.
Note: This Driver release will not support 1450 card. Will provide more update around this shortly.
- Getting lot of issues around Wireless Drivers For Vista and Intel ProSet Utility for Vista. Here is the answer for thi
Vista has embedded Drivers for both Broadcom and Intel Wireless Cards. For Vista there is no Proset Utility.
When you navigate to Device Manager you wouldn't the card name displayed .
For Eg:- Dell Wireless 1390 in Vista Device Manager will be displayed as Broadcom802.11g Network Adapter.
Only wireless drivers available for now is Intel Wireless WiFi Link 4965AGN (draft N) Mini-Card. File that's in Sup
just a Patch.
http://downloadfinder.intel.com/scripts-df-external/detail_desc.aspx?strstate=live&productid=2259&dwnldid=12485&agr=n&lang
Not sure about the dates will keep you all updated on this. However, Customers who will order XP on these two syst
Upgrade.
Note: XP will not be an option on Kirin. Customer needs to go for Latitude 131L which is the counter part of Inspiro
Do not communicate this with the Customer until Dates are confirmed.
8. RSL Has Two Part Numbers For MD3 which one to order.
- Order NP121 on the dispatches. Both NP121 and DN293 when bombed drill to be the same.
- Most of us are keen as how Customer can perform WAU. Managed to get these screen shots, Hope this helps us un
Our Customers needs to Insert WAU disc as 3rd step. To upgrade to Vista Ultimate. If Customer has Retailed Copy
OEM DVD.
**************************** Update As On 7th Of March*******************
1. Dell printers via TCP/IP network connection are not searchable in Windows Vista.
The Dell network connected printers are not visible on the network when viewing network devices via clicking Start
be seen when choosing to add a network, wireless or Bluetooth printer when clicking Start, Control Panel, Hardwa
Printer and Browse for a printer.
This is because Dell printers are not included in the TCPMON.ini file of Windows Vista
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=TCPMON.ini+&cat=sup
Customer will not have an option of configuring RAID 1 while ordering the system. System will go only with RAID
We have confirmed with Logitech that this mouse is vista compatible and they supplied us with 2 of them. Its worki
The Bluetooth card was updated with the latest drivers, the Logitech software was installed, the software located the
seem to want to work with a passkey.
If Customer is unable to register McAfee then please provide this link to Customer and check if this resolves the issu
for alternate way of registering the copy.
- Please forward me the service tags if the issue is resolved by providing this link.
http://software.mcafee.com/us/support/cust_care/reg_intro.asp
Thanks to Deb for the link and Thanks to Manohar (HYD) for the power point presentation
No updates if the part number has been fully activated on parts planner.
Resource Media will have drivers for both XP and Vista. Will provide more update around this shortly.
7. Vista Updates
This is a good link that I came across which has information on all the updates that are available for Vista till date.
http://kbupdate.info/windows-vista-y.php
8. Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "S
http://support.microsoft.com/kb/929777
Workaround:
Remove 2 GB of RAM, and then restart the installation process. After Windows Vista is installed, reinstall the RAM
9. Audio device may no longer work after you resume Windows Vista from sleep or from hibernatio
computer.
http://support.microsoft.com/kb/929685
1. Upgrade
2. Clean install no format (Note: This is the only upgrade which will allow Customer to revert to XP after Vista Upg
- Windows Vista does not include native drivers for the TrueMobile 1450 USB Wireless adapter. There will be no s
USB Wireless adapter in Windows Vista.
Document ID: 310109
- Go to System Properties, Click on system protection tab. Under Automatic restore points, uncheck any invalid or
http://go.microsoft.com/fwlink/?linkid=70631
Please following the steps below to perform a manual update of the definition file(s)
1. Download the definition file from the link and save it to a location easily navigate to via command prompt ( I wou
3. At the command prompt, open the directory in which the file is saved.
4. To start the installation process, type the following command, and then press ENTER: mpas-fe.exe WD /q
5. Unable to Install Symantec Products in Windows Vista - Conflict with previous / current installation of Mc
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Click Save and save the file to any folder on the computer
Note: Windows Vista users must right-click and select Run as Administrator
Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later
removed until you do
- If you get a Customer contacting Dell after receiving the Vista Upgrade Kit as a priority have the Customer past
bottom of this laptop.
- Verizon customers that have Actiontec Router and a Windows Vista system will not be able to connect to the inter
pings to the router. The router mistakes this as possible malicious code and disables the computer from connecting.
Actiontec routers provided by Verizon regardless of model # are found to be incompatible with Vista. Verizon's fix i
Router.
Customers will need to contact the Verizon DSL Billing dept. at (1 800 567 6789) to get the Westell 327W Router.
4. Customer has a old version of McAfee and now has Vista on his system. How can he get the Mc
- Refer Customer to this link for ordering the upgrade patch https://us.mcafee.com/root/upgradeCenter.asp
5. Error Message, "No Operating System (OS) Found," Appears at Startup on Dell Dimension E521 and C5
Windows Vista.
- http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=28D346993A074282E040A68F5B28661F
Customers who are eligible for the Dell Windows Vista Upgrade will receive a copy of the Vista version of the Soun
software. The software will be part of the Dell Vista Upgrade Assistant DVD.
We expect to begin shipping the Vista version of the SoundBlaster Audigy Advanced MB software to Inspiron and X
beginning next week. We also expect to ship the Vista version of the software on Dimension desktops for customers
Note: There will be an update by next week as what are the options for Customers who have upgraded to a retailed f
of Vista
7. Customer is not able to customize RAID-0 or RAID-1 while configuring Greenland on sales site.
- Issue escalated awaiting response.
9. Media player 11, choppy audio with 20 seconds left of any song (mp3)
These steps have been resolving the issue. Follow these suggested steps :
1. Disabled the enhancement in the Control panel-> Sound-> Speaker Properties->Enhancements->Disable all Enhan
2. In Media Player, click the down arrow under Now Playing and go to Enhancements. Click on Crossfading and
bottom of the Media Player, you should see that Crossfading and Auto Volume Leveling adjustments are showing. M
Auto Volume Leveling is off.
3. In windows Media Player, hit ALT and go to TOOLS and the OPTIONS. Go to the Performance tab and under
and change it to 1 second of content. Perhaps that might make a difference.
1) RSL Updates
1) T8912 - Blank COA Label, Use for COA Label Replacement (Not for O/S Swap)
4) YK196 - Vista Home Premium COA, Only use for O/S Swaps
As a work around ensure when you reseat the card that the gold fingers are even and mostly hidden.
3) Bluetooth Mouse Does Not Work With Truemobile 350/355 Vista Cards.
Check if Customer is trying to use a RF mouse. RF Interface mouse will not work with these card. Customer needs t
issue with BT mouse then remove the drivers that are provided by the Vendor and use default drivers of OS.
4) How to know if Customer has downloaded DreamScene update on his computer running Vista Ultimate?
- If Customer has Windows update-KB929327 then system can use DreamScene feature.
http://support.microsoft.com/kb/929327
4) The Dell 720 Printer Vista Drivers are now available for download.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R149368&SystemID=PRN_INKJET_
Solution:
http://support.microsoft.com/windowsvista
Thanks to Mahesh(L2) for this link.
Basic Requirements:
System is prompting for COA and Product Key to Activate Windows Vista.
- As mentioned earlier this issue can occur only when Customer has used WAU disc on a factory imaged Vista sys
To ensure this is the cause bring up welcome center or system properties window check the Vista version. If its diffe
shipped then for sure Customer has used this disc. Customer can use this disc only when he wants to upgrade to high
Note: Please advise customers not to use this disc unless he wants to upgrade to higher version.
- Its working normally when system is not connected to any n/w - then shortcut will open with list of network.
but if system is already connected, shortcut will open the properties of network as it is already connected
- When your trial period ends, you will have the option of converting your trial software to a full or perpetual copy
conversion key online or buying the product through a participating reseller. You may convert to either Office Stand
2007 trial by going to this link.
http://www.microsoft.com/products/info/default.aspx?view=22&pcid=fab9617a-57ff-4789-9397-6dac071b19b0
Note: Trail version for office 2003 is no longer available from Microsoft. As Microsoft is fazing out 2003.
2007 Microsoft Office System Known Issues/ReadMe.
- http://office.microsoft.com/en-us/products/FX101633871033.aspx#1
How to sync my PDA with Vista when ActiveSync is not compatible with Vista?
Note: Most of us are still supporting Customers who have purchased Retailed and Non Dell Vista Upgrade copies. Before st
the Customer how he recieved the Vista Copy or also you can check the Ship Date to verify on how he received the copy.
Please do not support these Customers with OS issues, we will be supporting only Hardware on the
1) Why is Dell Shipping Two Vista DVDs with Factory Images System?
The two discs that are shipped with Factory Images systems are:
Note: Vista Upgrade(WAU) disc is not shipped with Upgrade Kit that goes part of Express Upgrade Program.
Customer needs to use Vista(Re-Install) OEM DVD only for performing Clean/Repair installs.
Vista Upgrade(WAU) disc has to used ONLY while upgrading to higher version of Vista.
Customer can use WAU to upgrade Windows Vista in the following manner:
Note: - In case if Customer uses Vista WAU disc by mistake it will upgrade to a higher version and the OS will become retailed
If Customer tries entering the COA and Product key that's on the system it will not be work as he has already upgrad
WAU DVD. Only way around this is he needs to use OEM Re-Install DVD and perform Clean Install.
- Currently this software is not Vista Compatible. If Customer has upgraded from XP to Vista then only option to get this workin
compatibility mode.
3) Unable to order JW762 which is part number for Vista Home Premium.
- DellServ does not recognizes this part as Valid however, if the is part is ordered from OV4- Dispatch Tool the part is accepte
is very much active.
Issue must be fixed within 2 days. If you come across similar issues with any other part. Please send me the details.
- DN293 part number is active for MD3 dispatches. Use this part# for shipping the part.
- NP121 MD3 is not available do not order this part, use above part only.
*These parts reference different OSs. DN293 For XP, and NP121 for both XP and Vista. However, MD3 is compatible w
Request has submitted to get more clarity on the second part number.
- Vista upgrade kits to start shipping from 26th of February. There was a last minute change in the shipping date. We will sta
- The reason Windows XP was made an option is because of issues with Blu-Ray decoder causing display issues. Currently
then he wouldn't be able to go for Vista.
All users of Microsoft products affected by the time change should give extra attention to meetings and appointments schedule
2007 and October 28, 2007 to November 4, 2007, referred to here as the "extended DST period." (In this article, the terms "me
interchangeably.) Users should view any appointments that fall into these date ranges as suspect until they communicate with
item shows up correctly on everyone's calendar both internally and externally. To minimize confusion during the affected date r
Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Proje
Time").
Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with t
Consider printing out your weekly calendars during the extended DST period prior to applying the Windows patch containing th
running the Outlook Time Zone Update tool so that you can keep track of which meetings were scheduled before and after you
- Here is the solution that was found by Ottawa team which is found to resolve this issue.
1. Right-click on the Pc-Cillin Icon in the bottom right side of the task bar
2. Click Exit
Pc-Cillin will exit
3. Click Start
4. Click Computer
5. Double-click C:\
9. Double-click PCCTOOL
The application will open
10. Click the [E] Uninstall tab in the top right corner
23. Click the [E] Uninstall tab in the top right corner
For systems running with XP try last known good configuration if no go try system restore from safe mode/command prom
recovery console.
For systems running with Vista try last known good configuration or system restore. One of these steps have found to the
Note: Once you are able to get to Windows Desktop turn off Windows Automatic Update temporarily.
- Please forward the service tag, case number for this issue.
2. Unable to connect to wireless network with 1390 and 3945 cards.
- Issue is continued to see no permanent fix as of now. As workaround update the firmware and install XP version of drivers
broadcasting networks.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
http://docs.roxio.com/patches/d2d3290.exe.
4. OOB System factory loaded with 15 Day Trial Version - Office 2003 after initial setup poped up a error - Trial Period
- Please forward the service tag, case number, solution if any that resolved the issue.
- Driver for Printer 720 will be available between 20 Feb 28 Feb 2007. Please set the expectations for the same.
Intel provides driver-only support for Windows Vista. Intel does not have proset utility for Vista like it has for XP Version. Custom
Windows to manage the network.
For Intel wireless products not in an End of Life (EOL) stage, which includes the products listed below. An exception is the EO
Connection, for which the 1.2.5.37 driver is the Windows Vista driver. No updates are planned beyond this release.
Intel will support Independent Hardware Vendor (IHV) Plug-ins for the Windows Vista IHV service. IHV Plug-ins allow wireless
Configuration Manager* (ACM) through an IHV extension tab. Users will be able to configure many of the features currently con
Network Connection Software for Windows* XP and Windows* 2000.
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used.
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
If Customers report that the Intel 3945 card is able to detect networks but will not associate please check which router is used a
- Please email with the service tag with following details : router model, firmware version of router, isp, has Customer able to c
Note: - Its found that both the issues Intel 3945 and Truemobile 1390 wireless card issues to be with US Robotics(USR
4) Customer has 64 bit processor on his Dell Notebook will he be able to install Vista 64 bit?
Solution: He will be able to install Vista 64 bit version, however the OS will function only as 32 bit. For a system to operate with
system should have Motherboard and Memory Controller supporting 64 bit OS.
The four things that make 64-bit Vista inadvisable for ordinary users are:
1: No compatibility with old 16-bit Windows apps. This means ancient Windows 3.x software, which most people don't run any m
the darndest places. Like, for instance, in the installer programs for other apps.
2: No automatic registry and file redirection, which is what 32-bit Vista uses to allow existing software to work with Vista's bette
software wants to do admin-rights stuff to the registry and Program Files directory. Many apps still break in 32-bit Vista, but ma
3: No compatibility with existing 32-bit drivers. Everything on your computer will need a new driver. 64-bit WinXP is the same, a
which Vista won't at least install, but 64-bit Windows also has...
5) Why did Customer get two Vista DVD with this Factory Imaged System?
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R147095&formatcnt=1&l
7) MPFirewall.SYS Blue Screen Error That May Occur When Using the McAfee Personal Firewall Program
At this point, Vista will appear as if it is continuing to upgrade, but will most likely reboot and the revert back to the previous ope
McAfee software from Add or remove programs. ISP software may need to be uninstalled as well due to the fact that McAfee m
removing the software, also remove the McAfee folder from c:\Programs Files
Solution: Click OK to close the pop-up message. Refer Document ID: 316169
**************************** Update As On 13th Feb********************
Solution: http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R144966&formatcnt=1&l
2) An XP PC on the network has a printer attached. However, Vista PC that attempt to connect to this printer get an 'ac
sharing otherwise works.
Solution: If its a public network you can't share a printer. Make the network as Private. Hard wired the printer to Vista system a
Printer by making it local. If it still doesn't work follow the below steps :
1) Add the printer driver on the Vista PC, using control panel/printers/add printer/local printer (important: local, not network prin
2) Choose the printer driver from Vista's table of selectable printer drivers.
3) Choose LPT1 as the local port even though this will ultimately be a networked printer.
4) After the driver is installed, what you do next is select (right click) the newly installed printer, choose properties, ports, add po
5) Manually add a new Local Port with: \\computer_name\shared_printer_name as the port name.
6) Make sure you select this newly created port as the active port for the printer.
3) Express Card media remote for bluetooth-enabled Notebook will not work in Vista (http://accessories.dell.com/sna/productde
Solution: This card is designed to work with XP only. As a work around you can remove Toshiba Blutooth Stack and use it with
4) Ethernet Port does not work on Kensington USB 2.0 Notebook Expansion Dock (
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=80370971)
5) Patches to the Blizzard game World of Warcraft (WOW) generates error when being applied to a PC running MS Win
1. To install MD3, system should have Vista Bios to configure MD3 button.
2. This System is not an Vista Capable system so, there isn't an Vista Bios for this system.
Customers may report after running Vista Upgrade Advisor on his Inspiron B130 that Advisor came up reporting that this is not
Sticker on his palmerest indicating that his system is an Vista Capable.
Explain Customer that when Dell Started Vista Capable Program Microsoft has sent a configuration list when an system meets
Vista Capable Program. Later Microsoft updated their system configuration list, when the Vista Upgrade Advisor Started as a re
Vista Capable.
3) Windows Updates for Vista may not work with Office 2007
Solution: As a work around disable the Office 2007 update to complete Windows Update for Vista.
4) System Locksup when a Belkin Notebook Expansion Dock is connected to a System running Vista.
Have the Customer download the patch from this link for Vista. The link has patch for both XP and Vista.
http://www.belkin.com/support/article/?lid=en&pid=F5U265&aid=5991&scid=1 (Thanks :- To Aby Mathew(L2) For This Link)
a) After a windows update where the ATI X1300 Video card drivers are updated there will be no video displayed in normal mod
disabled in startup items then problem is resolved.
Installing the drivers from the support.dell.com website do not resolve the issue.
Installing the drivers from the ATI website resolves the issue
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
For NVidia 7950 card driver will be released. No ETA on this. Have the Customer run the system with default drivers or try eithe
depending on wheterh its an ATI or NVidia display card.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution : a) Right Click on the executable file and click run as administrator to run the executable files.
b) Right click on Command prompt and click run as administrator to launch Command Prompt and then you would be able to re
iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade
iTunes which will be available in the next few weeks. This document will be updated as more information becomes available.
The iTunes Repair Tool for Vista 1.0 will repair permissions for important files required by iTunes to play your iTunes Store pur
http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=12872&cat=58&platform=osx&method=sa/iTunes%20Repair%20T
Solution: Use a 3rd party mirror site to download the update and then install as administrator. Suggest to customer to look on
Solution - If Customer has installed the program recently, being precise lesser than 24 hours then its due to indexing. Because
to complete the PST indexing. If the issue is over 2 days then remove "Outlook Add-in Set Up" from programs and features fr
- Please email with the service tag if the issue exists even after performing above steps.
Solution: Ensure Desktop Window Manager Session Manager service is running and if you still have issues then re-install vide
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
Solution - Make sure that if you associate to a NON-Broadcasted network, it will drop (same as XP) using Windows to manage
the box to associate to non-broadcasted networks. This is an option when creating the profile. Also try creating a manual profi
Vista has the builitin drivers for TrueMobile Cards so there is really not a need for separate drivers to resolve this.
- Please forward the service tag, case number, router model, symptoms, solution that resolved the issue (Note: Also report i
2) No Sound after upgrading to Windows Vista & Errors in Windows Vista Media Player when playing copy-protected a
Solution - Both the issues are fixed by installing Sigmatel A02 drivers(Vista).
http://support.dell.com/support/downloads/download.aspx?l=en&releaseid=R147075&osl=en&deviceid=8907&fileid=195629.
Solution - Follow DSN Document ID - 315789 has been updated with additional steps.
If this doesn't work then remove Sonic DLA or Roxio Drag and Drop from program features in Control Panel.
If you have trouble removing Sonic DLA/Roxio Drag & Drop then remove the Windows Update 929427 and remove Sonic DL
Note: I have received mails confirming the solutions mentioned above have been fixing the issue.
Method 1
2. Reboot system.
Method 2
Method 3
If none of the stpes work Reinstall the "Operating System" using the Dell Windows Vista DVD that was shipped together with
- Please send tags and include information regarding what happened before the issue occurred (NIS update, NIS insta
5) WinRE And Dell Image Restore not an option of Windows Advanced Boot Options(F8 Menu) on an OEM System or
disc.
Solution - "Dell Image Restore" and "WinRE" option are not part of F8 Menu. This option is not directly under F8 Menu as m
1) Restart your computer, press the F8 key for couple of times at Dell logo to access "Windows Advanced Boot Options."
2) From Windows Advanced Boot Options select the option "Repair My Computer"
3) You will get a screen that says "System Recover Options" which will list all the User Accounts on his computer.
4) Once you click on the User Account you would get a WinRE window which will list WinRE Options out of which select the
6) NIS 2007 updates will prevent system from playing MP3 CDs.
- Please forward the service tag, case number, symptoms, solution that resolved the issue.
7) ATI X1400 drivers prevents full display. But with native display drivers system works fine.
Temporary solution remove ATI driver and have Customer use default Vista Display drivers. ATI Drivers will be released very
This driver will no auto run. Run printer installation wizard and associate the INF to this wizard if it still does not work.
Please forward the service tag, case number, symptoms, solution that resolved the issue.
This version of iTunes is not a Vista Compatible Version but however you can install it.
Please forward the service tag, case number, symptoms, which issue did ITune removal fix the issue.
Temporary work around - turn off the Trend Micro Update Manager by launching the application.
- Please send tags and include version of software as well as if it is a retail upgrade or factory install.
Note: To check Hardware and Software compatibility with Windows Vista please visit http://www.windowsmarketplace.com/
Hi Team,
We can try this if customer has Mcafee 8.0 installed with Vista.
If you get a call where the internet browsing is very slow on broadband and in the safe mode with networking
step::
What happens here is that when you have the redirector services enabled, the web pages are scanned or filtered by the mcafe
which would take a long time to be completed and hence the slow speed.
Note:: even after the redirector services is disabled, if the issue still persists perform these steps::
Microsoft has released a patch for Microsoft Works 8 for the program not responding in Windows Vista.
http://www.microsoft.com/downloads/details.aspx?FamilyID=65f5b806-e6a1-4f92-a656-e56eeda67e3d&displaylang=en#Quick
ISP Incompatibility Tel Nos.
Dear all,
I have been informed that we had ~30 customer calls in the UK related to incompatibility of ISP (Internet Service Provider) hard
with Microsoft Windows Vista.
Please note that all preloaded software clients and clients on CDs dropped in the box of all distributed DELL PCs and Noteboo
software has been thoroughly tested and approved by US PG.
The issues that customers have been telling us about were mainly due to incompatibility of their existent ISP modem/router or u
Windows Vista (eg. distributed through retail).
If you have a customer issue that is clearly related to ISP hard- or software please ask the customer to contact one of the follow
Please track the issue and let me know by email when you forward the customer to an ISP callcenter so I can inform
the best possible customer experience. The above telephone-numbers will be live on our website within the Partners
IF THE CUSTOMER DOES NOT HAVE INTERNET ACCESS YET AND HAS HAD ISSUES WITH AN ISP CL
WITH A DELL PC PLEASE INFORM HER/HIM ABOUT THE DELL EXCLUSIVE OFFER FROM TISCALI TH
PC.
We will continue advertising Tiscali as our preferred partner in all UK DHS MarCom.
Dell Systems with 64 bit OS and 64 bit Pro
will not recognize complete 4GB memory ins
1. Dell Systems with 64 bit OS and 64 bit Proc will not recognize complete 4GB memory installed.
- Currently Dell Notebooks are not designed to run 64 bit OS. We cant guarantee 4GB of RAM will be detected. Just having
mean all 4GB will be detected in the OS.
Reason system detects less than 4GB of total memory because of address space allocation for other critical function