CUSTOMS HELP TOOL

USER GUIDE
8TH FEBRUARY 2017

BACKGROUND

The Implementation of the Document Processing Center (DPC), has necessitated the creation of an
easy and convenient communication tool between Customs and its different Stakeholders. The
revised Help tool is an easy and user friendly web-based application that can be accessed from
anywhere as long as the user has internet connection. Here below is the step-wise guide on how to
use the help tool.

A. ACCESSING THE HELP TOOL

The help tool is accessed through the address http://help.ura.go.ug

B. CREATING A PERSONAL ACCOUNT

Screen shot 1

1. CLICK ON CREATE
ACCOUNT & FILL-IN
THE DETAILS

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CUSTOMS SYSTEMS & PROCEDURES 8TH FEBRUARY 2017
 C. FILL-IN THE DETAILS

Screen shot 2

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2. CLICK SIGNUP AFTER FILLING-IN

THE DETAILS

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CUSTOMS SYSTEMS & PROCEDURES 8TH FEBRUARY 2017
 D. ACKNOWLEDEMENT SENT ON REGISTERED PERSONAL EMAIL

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3. ACKNOWLEDEMENT TICKET WILL BE

SENT TO THE REGISTERED EMAIL

E. REPORTING SUPPORT ISSUE

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4. CLICK
REPORT
NEW ISSUE

5. USE DROP-
DOWN TO
SELECT 6. ALSO GIVE
SUPPORT ISSUE DETAILS OF THE
CATEGORY 3 PROBLEM USING
CUSTOMS SYSTEMS & PROCEDURES THIS FIELD 2017
8TH FEBRUARY
 Screen shot 6

7. TOOL HAS
PROVISION
FOR
ATTACHING
DOCUMENTS

8. CLICK SUBMIT TO
REGISTER THE TICKET

Screen shot 7

9. Acknowledgement Ticket is sent

on the Help tool account and 10. Click on details to view
registered email 4 details of your reported
CUSTOMS SYSTEMS & PROCEDURES 8TH FEBRUARYissue.
2017
 Screen shot 8

11. Details of the

reported support issue

12. THE REMARKS FIELD CAN BE USED

BY CLIENT TO PROVIDE MORE
INFORMATION AFTER THE 1ST
SUBMISSION OF THE FORM

F. CHECKING STATUS OF ALL REPORTED TICKETS

Screen shot 9

13. Click on My Tickets to view all

reported issues plus their statuses 5 14. Status of reported issues
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CUSTOMS SYSTEMS & PROCEDURES 8TH FEBRUARY 2017