Why do we need to enhance competency - The

Competency Perspective

Identifying the key competencies required for

achieving managerial excellence
 Excellent organizations
Capable of meeting challenges of today (survival) and
tomorrow (growth)
Meet expectations of all stakeholders
Role Models
Excellent Managers
Effective (do the right things)
Efficient ( do things right)
Adding value for all stakeholders
+ Value to customers
+ Value to business
+ Value to their people
Excellent Managers are the foundation of Excellent Organizations
 Increase Efficiency Improve effectiveness
Definition Allows organizations to do Allows organizations to
the same amount of work generate higher
with fewer resources revenues, independent of
resources required

Example Automation of manual Expansion of online

processes presence

Organizational restructuring Increased insight into

/ outsourcing customer behavior /
preferences
 Organizational Strategy determines what the
organization decides to do in order to sustain
competitive advantage.
Strategy is determined by an assessment of what the
organization is capable of doing, pitted against the
organizational challenges.
Organizational capability is a function of the
Competencies of the people driving and executing the
strategies
 Organizational Performance:
The operating context
Financial and Knowledge Capital

Human Capital

Strategic Context

Leader

Org Performance = f (Competency, Motivation, Environment)

Competency Perspective
McClelland (1973) : Competencies are task and organisation specific, Exists

only with reference to a specific work-related task carried out within a given

organisation.

In 1982 Richard Boyatzis a colleague of McClelland, defines competency as

an underlying characteristic of an individual, which is causally related to

effective or superior performance in a job which could be a motive, trait,

skill, aspect of one's self image or social role, or a body of knowledge which

he or she uses.
In recent years. a further definition has become widespread -

Competences are defined here as a combination of knowledge,

skills and attitudes appropriate to the context. Key
competences are those which all individuals need for personal
fulfilment and development, active citizenship, social inclusion
and employment.
 Why do we need it?

People will have to know their respective

* Roles
* Key competencies
Address employee needs
* What am I on skills?
* What are the gaps? How to improve on skills?
* What is expected of my role?
* What are possible future roles?
People have to know about competencies which help them
deliver better to customers
Address organizational / business needs
* High performance
* Expectation management on career and promotions
* Higher productivity with improved skills
 So for us,
What is it that challenges the
journey towards excellence?
 Input Raw Sustainable
material Competitive
Advantage

Logistics and
Infrastructure
Growth and
Change

Organizational
Cost Effective Challenges
and Quality Human Resource
Operation Management &
Talent Retention

Creating and
Sustaining Social
Customer Base Responsibility
Technology
Management
Business Leadership Relations Leadership

Business Customer
Acumen Focus

Strategic Focus Managing External

Stakeholders

Managing Self Change

Management

People
Execution
Management
Excellence

People Leadership Results Leadership

 Beginner
Showing partial or basic level of proficiency. Needs guidance
Improving
Showing a reasonable level of proficiency . Can operate within structured
conditions
Performer
Showing good level of proficiency. Can manage unstructured and new situations
also
Mastery
Showing high level of proficiency. Can guide others, plan and manage unexpected
exigencies
Expert
Highest level of proficiency, role model and can see the future, can build systems
and institutionalize practices
Thank you!