A PROJECT REPORT

ON
COMPARATIVE STUDY OF CURRENT ACCOUNT AND
SAVING ACCOUNT OF HDFC BANK WITH OTHER PRIVATE
BANKS

1
TABLE OF CONTENTS

2
 TABLE OF CONTENTS
Page No.

CHAPTER I 7-9

Objective of the Study

Need & Scope of Study

CHAPTER-II 10 - 19

Introduction (Company Profile)

CHAPTER-III 20 - 91

Research Methodology

Descriptive work on subtopics

CHAPTER-IV 92 - 99

Data analysis & Data Interpretation

Findings

Limitations

Conclusions

CHAPTER-V 100 104

Recommendations & Suggestions

Annexure

Bibliography

3
CHAPTER I

OBJECTIVE

4
 OBJECTIVE OF THE STUDY

To know the services of the other competitor bank in Muzaffarnagar (U.P).

To know the charges various banks are charging for their services.

Its Comparison with different competitor bank so that it can have a rough idea of

its position in the market.

To know the methods of banking.

To know the banking and financial terms used in day-to-day life and which plays

an important role in our life.

5
 NEED OF THE STUDY

For Bank: -

The study is useful to HDFC Bank because with the use of the report it can compare

itself with other banks and also do some modifications in its services and charges so as to

compete with the competitors in both short as well as long run.

For Student: -

The study is useful for student as he gains knowledge about various services of bank,

the working of the bank and also about the competitors of the bank, which plays an

important role in the marketing and implementation of the strategy.

6
 SCOPE OF THE STUDY

The scope of study is to understand the problems faced by the bank

while maintaining the market position among the competitors. With the help of this

project we can introduce new facilities and we can explore new segments of customers

with the analytical conclusion of this project. We can better understand what our

weaknesses are and what our strengths are; so that we can explore the strengths and

remove weaknesses.

7
CHAPTER II

INTRODUCTION

8
 INTRODUCTION

The Housing Development Finance Corporation Limited (HDFC) was amongst the

first to receive an in-principle approval from the Reserve Bank of India (RBI) to set up

a bank in the private sector, as part of the RBIs liberalization of the Indian Banking

Industry in 1994. The bank was incorporated in August 1994, in the name of HDFC

Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced as a

scheduled Commercial Bank in January 1995.

Promoter

HDFC Bank is Indias premier housing finance company and enjoys an impeccable track

record in India as well as in international markets. Since its inception in 1977, the

Corporation has maintained a consistent and healthy growth in its operations to remain a

market leader in mortgages. Its outstanding loan portfolio covers well over a million

dwelling units. HDFC has developed significant expertise in retail mortgage loans to

different market segments and also has a large corporate client base for its housing

related credit facilities. With its experience in the financial markets, a strong market

reputation, large shareholder base and unique consumer franchise, HDFC was ideally

positioned bank in the Indian environment.

9
Business Focus

HDFC Banks mission is to be a world class Indian Bank. The banks aim is to build

sound customer franchises across distinct businesses so as to be the preferred provider of

banking services in the segment that the Bank operates in and to achieve healthy growth

in profitability, consistent with the banks risk appetite.

Capital Structure

The authorized capital of HDFC Bank is Rs.450crore (Rs.45 Billion). The paid up capital

is Rs.282crore (Rs.28.2 Billion). The HDFC group holds 24.4% of the banks equity

while about 13.2% of the equity is held by the depository in respect of the banks issue of

American Depository shares (ADS/ADR Issue). The Indian Private Equity Fund,

Mauritius (IPEF) and Indocean Financial Holding Ltd, Mauritius (IFHL), both fund

advised by J. P. Morgan Partner, formerly Chase Capital Partners, together hold about

5.5% of the banks equity.

Times Bank Amalgamation

As a milestone transaction in the Indian banking industry, Times Bank Limited (another

new private sector bank promoted by Bennett, Coleman & Co./Times Group) was merged

with HDFC Bank Ltd., effective February 26,2000.

10
Distribution Network

HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network

of over branches spread over cities across the country. All branches are linked on an

online real-time basis. Customers in 80 locations are also serviced through Phone

Banking. The Banks expansion plans take into account the need to have presence in all

major industrial and commercial centers where its corporate customer are located as well

as the need to build a strong retail customer base for both deposits and loan products.

Management

Mr..Jagdish Kapoor took over as the banks Chairman in July 2001. Prior to this

Mr..Kapoor was the Deputy Governor of the Reserve Bank of India.

The Managing Director, Mr.Aditya Puri has been a professional banker for over 25 years

and before joining HDFC Bank in 1994 was heading Citibanks operations in Malaysia.

The Banks board of Director is composed of eminent individual with a wealth of

experience in public policy, administration, industry and commercial banking. Senior

executives representing HDFC are also on the Board.

11
Technology

HDFC Bank operates in a highly automated environment in term of information

technology and communication systems. All the banks branches have connectivity,

which enables the bank to offer speedy funds transfer facilities to its customers. Multi-

branch access is also provided to retail customers through the branch network and

Automated Teller Machines (ATMs).

Business Profile

HDFC bank caters to a wide range of banking services covering commercial and

investment banking on the wholesale side and transactional branch banking on the retail

side. The bank has three key business areas: -

A) Wholesale Banking Services:-

The banks target market is primarily large. It covers blue-chips manufacturing

companies in the Indian corporate sector and to a lesser extent, emerging mid-sized

corporate. For these corporate, the bank provides a wide range of commercial and

transactional banking services, included working capital finance, trade services,

transactional services, cash management, etc.

12
B) Retail Banking Services:-

The objective of the Retail Bank is to provide its target market customers a full range of

financial products and banking services, giving the customer a one step window for all

his/her banking requirements. The products are backed by world-class services and

delivered to the customers through the growing branch network, as well as, through

alternative delivery channels like ATMs, Phone Banking, Net Banking and Mobile

Banking.

C) Treasury Operations:-

Within this business, the bank has three main product areas

Foreign Exchange and Derivatives,

Loan Currency Money Market &

Debt Securities and Equities.

With the liberalization of the financial market in India, corporate need more sophisticated

risk management information, advice and product structure.

Rating

HDFC Bank has its deposit programs rated by two rating agencies

Credit Analysis & Research Limited (CARE)

Fitch Rating India Private Limited.

13
Corporate government Rating

The Bank was one of the first fort companies which subjected itself to corporate

governance and Value Creation (GVC) rating by the rating agency, The Credit Rating

Information Services of India Limited (CRISIL).

Awards and Accolades

Over the years, HDFC Bank has received recognition and awards from various

leading organization and publication, both national and international. HDFC Bank was

selected as the Best Bank-India 1999, Best Domestic Bank India 2000, Best Bank

India 2001, Best Bank 2002 by Euro money, Best Domestic Commercial Bank

India 1999, Best Domestic Commercial Bank 2000, Best Domestic Commercial

Bank India 2001and Best Domestic Commercial Bank India 1999, Best Local

bank In India 2002, Best Local bank In India 2003 by Finance Asia. In the October

2000 issue, Forbes Global selected HDFC Bank amongst the top 20 in the Forbes listing

of the worlds best small companies. Closer home, HDFC Bank was selected for The

Economic Times Award Corporate Excellence for Emerging Company of the Year

2000-01 and as Business Indias Best Bank for the year 2000. For its use of information

technology the bank has been recognized as a Computer world honors Laureate and

awarded the 21st Century Achievement Award in 2002 for the Finance, Insurance & real

Estate Category by computer world, Inc., USA. HDFC bank was awarded the Best IT

User award 2003 (Category: Banking) as per of the IT User Awards 2003 conferred by

economictimes.com & Nasscom.

14
 HDFC Bank is one of Forbes Global "Best Under a Billion"

In its issue dated October 27th, 2003, Forbes Global magazine has named HDFC

Bank as one of the "Best under a Billion, 200 Best Small Companies for 2003". These

200 successful companies outside the US were selected from some 19,000 companies

from Asia & Europe with annual sales below US$1 billion, based on profitability,

earnings and sales growth. Forbes Global also talked to fund managers, analysts and

industry watchers to spot these 200 best companies with brief operating histories but

promising futures.

15
 HDFC Bank named Best Bank in India for 2003

HDFC Bank, one of Indias leading private sector banks, has been named the Best

Bank in India for the year 2003 in a survey conducted by KPMG and leading business

magazine, Business Today.

16
CHAPTER- III

RESEARCH

METHODOLOGIES

17
 Research Methodology

Several characteristics of modern business encourage the use of marketing research

by business. First, the suppliers of products and services need to be informed about the

final consumer in order to market their products and services more effectively.

Secondly, as a company grows and starts distributing its products in number of

different markets, the managers of the company find themselves becoming more

separated from the final consumers of their products. Managers need information from

their final consumers in order to satisfy the consumers, managers need at least five such

information topics, which are of great interest from them. These five topics are:

TARGET MARKET

PRODUCT/SERVICES

PRICE

DISTRIBUTION

PROMOTION

18
 WHAT IS MARKETING RESEARCH?

Marketing research is the function which likes the consumers, customers & public

the marketer through information which is used to identify & define marketing

opportunities & problems, generate, refine & evaluate marketing action; monitor

marketing performances & improve understanding of marketing as a process.

According to American Marketing Association, Marketing research is the

systematic, gathering, recording, and analyzing of data about problems related to the

marketing of goods and services. Marketing research specifies the information

required to address these issues, designs & the method of collecting information. It

manages & implements the data collecting process, analyses the results &

communicates the findings & their implications.

TYPES OF MARKETING RESEARCH

On the basis of fundamental objectives of the research, marketing research

projects are classified into two branches:

Exploratory Research

Conclusive Research

19
EXPLORATORY RESEARCH:

It seeks to discover new relationships. All marketing research projects start with it.

This is a preliminary phase & is absolutely essential in order to obtain a proper

definition of problems at hand. The major emphasis is on the discovery of ideas &

insight.

Exploratory research looks for hypothesis in well-established fields of study.

Hypothesis usually comes from ideas developed in previous researches or are delivered

from theory. Hypothesis is tentative answer to the question that serves as guide for

most of the research projects.

It is sub-divided as: -

a) Search for secondary data

b) Survey

Search for Secondary Data:

Probably, the quickest & the most economical way of research are to depend upon

the secondary data or to take advantage of others works & utilize their efforts. Report

from research organizations furnishing continuing data, trade association sales data &

company records, such as those kept for accounting & sales analysis, are other

resources. Also a large volume of basic research reported in professional & trade

journals along with Govt. documents are of help that may stimulate the process of

hypothesis making. A survey of secondary data can be expedited if it is organized both

externally & internally.

20
Survey:

All those who have any association with the efforts to market the products in question

are potential sources of information in a MR project. Such individuals may include

anybody related anyhow to the topic.

Individual interviews may be in-depth interview or projective techniques by which

respondents are asked to project themselves into a particular situation, group interviews

have come to be called focused group interviews.

Project technique is another approach to get respondents to reveal more than

thin surface feelings. Projective devices can be used to help the consumer express the

different images they may have of competitive brands of a given product.

Focus groups are intended to reveal some of the complex & subtle aspects of the

relationship between the consumers on one hand & products, advertising & sales

efforts on the other.

21
CASE STUDY:

This method has long been considered Soft. The case method has received more

attention. Indeed the case method might be considered one variation of the survey of

individuals with ideas. It involves the comprehensive study of one or a few specific

situation and lends itself particularly to the study of complex situation in which the

inter-relation of several individuals is important.

The emphasis is on obtaining a complete description and understanding of the

relationship among factors in each instance regardless of the number involved.

22
CONCLUSIVE RESEARCH:

Conclusive research provides information that helps the executive so that he can

make a rational decision. This study has done well while attempting to arrive at a more

clear description of an apparent problem.

Conclusive research study is classified as:

a) Descriptive study

b) Experimental study

Descriptive Study:

Descriptive study, as the name implies, is designed to describe something. The

characteristics of users of a given products and the degree to with the product is used

varies with income, age, sex or other characteristic or the number of person who sees a

specific television commercials, etc. A majority of marketing research studies is of this

type.

To be of maximum value, a descriptive must collect the data for a definite purpose.

Definite data are commonly used as a direct basis for marketing decisions after analysis

of data. The investigator attempts to predict the result of certain actions, they may

predict that concentration of advertising on upper income people will increase sales

volume.

23
Descriptive study can be done in two ways:

1. CASE STUDY:

When the case method is used in exploratory research, the purpose is to

discover new ideas about relationship, which are then tested by conclusive

research. If any conclusion is drawn from the case studies the testing of these

conclusions occurs only as they are put into practice.

2. STATISTICAL METHOD:

The statistical method is the most widely used in marketing research. This

method involves the study of a few factors in a large number of cases. As more

cases are involved the statistical method must use different methods of analysis,

methods designed for mass data, to identify cases and focuses instead on classes

average percentage measures of dispersion and more sophisticated statistical

procedures.

24
Experimental Study

Experiments are much more effective than descriptive techniques in establishing cause

and effective relationships. The collection of data in an experiment is organized in such

a way as to permit relatively unambiguous interpretation. Design of experiments tends

itself more readily to rational analysis and provides an ideal against which other

research designs can be compared. There could be laboratory and field experiment.

In laboratory experiments, test subject, usually consumers are brought to a particular

place and then they are examined while in field experiments variables are taken in the

field.

METHODS OF COLLECTING DATA:

Questionnaire and observations are the methods available, for collecting data.

1. QUESTIONNAIRE METHOD:

The greatest advantage of the questionnaire method is its versatility. Almost

every problem in marketing research can be studied only by questioning.

Questioning is usually faster and cheaper than observation. As a result, less

time is typically wasted in questionnaire study.

25
QUETIONNAIRE IS OF THE FOLLOWING TYPES:

1. Structured Non Disguised Questionnaire:

Most questionnaire studies made in marketing research are of this type. A

structured interviews of this type introduced gives more reliable results. The purpose of

the question is clear and thus undisguised. It is simple to administer and easy to

tabulate and analyze. This questionnaire has also got the provision for alternative

response that helps in making the questions clear.

2. Non-Structured None Disguised Questionnaire:

Unstructured and undisguised questionnaire is distinguished by the fact that the

purpose of study is clear but the questions remain open-ended.

3. Non-Structured Disguised Questionnaire:

Many people are either unwilling or unable to give accurate response as to their

own attitudes and motivations. To overcome this, disguised methods have been

developed.

4. Structured-Disguised Questionnaire:

These are the least used in the marketing research. They emerge as an attempt

to secure the advantage of disguise in revealing the sub-conscious and hidden motives

and attitudes along with the advantage in coding and tabulation common to structured

disguised approach which typically rests on propositions regarding the role of attitude

in persons typical psychological make-up.

26
2. OBSERVATION METHODS:

Observation study can broadly be classified in five bases:

1. Whether the situation on which the observation is made natural or contrived.

2. Whether the observation is obtrusive or unobtrusive.

3. Whether the observation is structured or unstructured.

4. Whether the factor of interest is direct or indirect.

5. Whether observation made by observers or by mechanical means.

Each of the classification has some impact on the quality of the data collected.

1. UNIVERSE:

The universe is the entire group of items researchers wishes to study and which

they plan to generalize. This depends on the research objective.

2. SAMPLING:

According to a famous statistician YULE the objective of sampling is to get

maximum information about the parent population with minimum efforts.

Types of Sampling:

(a) Probability Sampling, and

(b) Non-Probability Sampling.

27
(1.)Probability Sampling

(a) Simple random sampling

(b)Systematic sampling

Stratified sampling

(d) Area sampling

(2.)Non-Probability Sampling

(a) Convenience sampling

(b) Quota sampling

(c) Judgment sampling

d) Panel sampling

SAMPLING UNIT:

Sampling unit contains the particular units being studied and which generally

reflects the desired response that is most of the traits that the universe has.

SAMPLING PROCESS:

Two general classes of methods exist for selecting samples. These are probability

method and non-probability methods.

28
 RESEARCH DESIGN OF PROJECT:

A preliminary study of the mothers using baby soaps was done by this method of

research. For this purpose structured and non-structured questionnaire was prepared

and administered to various customers in different market segments and income

groups. It includes;

1. Survey method, and

2. Personal Interview.

DISCRIPTIVE WORK ON THE STUDY

SOURCES OF INFORMATION:

It is one of the most complicated and tough jobs for my research work though I

thoroughly enjoyed it. For data collection the primary and secondary sources of data

collection were-

(1) Primary sources:

Primary Source of data collection with mothers who use baby soaps or may be other

soaps for their kids.

Main source of information is questionnaire with personal interview & other source

is Tele calling.

29
Questionnaire:

It is the combination of a number of questions, which are of two types such as

Open-ended: In it the respondent gives answers in descriptive way.

Close ended: In it the respondent gives answers in Yes or No types.

I have used Questionnaire as a data collection tool.

(2) Secondary sources:

Past records,

Files,

Internet,

Sample size:

Sample size refers to the number of item to be selected from the universe to constitute a

sample algebraically, let the population size be N,

Sample size is n (n<N). Web portals of the Company.

Sample size:100

30
Discounts on Loans

We enjoy the benefits of preferential rates on our loan products, namely Loans

Against Shares, New Car Loans and Used Car Loans, Consumer Loans and Personal

Loans.

*All loans at the sole discretion of HDFC Bank.

Personalized chequebook:

To provide we added security, our Savings Account cheque book comes with our

name printed on it, at no extra cost. In the case of joint accounts, both account holders'

names will be printed on the chequebook.

31
Pension Account for EPFO Pensioners.

The Employees Provident Fund Organization (EPFO) has appointed the bank as an

Additional Disbursement Agency, under the Employees Pension Scheme 1995. This

Pension Disbursement Saving Bank account is operational from all the Branches of the

Bank throughout the country.

HDFC Bank is the only private sector Bank in the country given the mandate to

open/service pension accounts for pensioners under Employees Pension Scheme

1995.The pension account will come with a host of attractive features such as:

1.
Zero balance saving account
2.
Free International Debit Card
3.
Free Fund Transfers

32
4. Free facilities of Phone banking and Net banking
5. Free Inter-branch/ Inter-city banking
6. Personalized cheque books

E-Age Savings Account.

We always on the move. Every second counts.

And with technology at our disposal, who needs to go to the bank?

Presenting the Freedom Account from HDFC Bank, the

e-Age Savings Account for the mobile phone generation.

Access our account anytime from anywhere without having to visit the bank from ATMs,

Internet, Phone or even our Mobile.

Banking through SMS or WAP, we can avail of all these facilities absolutely FREE.

> Zero balance account

>Free International Debit Card

>Free Inter-city/Inter-branch banking

33
 Cash withdrawal

Cash deposit

Demand Draft/ Pay Order issuance

Cheque deposit

Kids Account

>Free Fund Transfers

>Cash delivery to our office

This service is currently available in Mumbai, Delhi, Chennai, Hyderabad,

Bangalore, Pune & Ahmedabad.

>Cheque Pick-up *

A drop box will be installed at the company premises and the cheques will be picked up

at designated intervals.

This service is currently available in Mumbai, Delhi, Chennai, Hyderabad, Bangalore,

Pune & Ahmedabad

>Overdraft Facility

>Discounts on Loans

>Personalized cheque books

34
Advantages of Kid's Bank Account:

The Kids Advantage Account is specially designed keeping our child's future in mind.

Free education insurance cover of Rs. 1, 00,000.

We can opt for systematic investments in mutual funds to plan for our kid's future.

For children of age 7 years and above, an ATM/International Debit Card will be

issued in the child's name with our permission, of course. The amount your child

is able to withdraw or spend on the ATM/International Debit Card is Rs. 2,500

per day (Rs. 1500 at ATMs, Rs. 1000 at merchant locations).

Personalized Cheque Book for our child.

Quarterly statement accounts in your child's name.

Free Net Banking for us to monitor our and our kid's account.

Free transfer of funds between our HDFC Bank Savings Account and Kid's

Advantage Account.

Salary Account

35
When our company opts for the HDFC Bank Corporate Salary Account programmed, we

get more than just a Savings Account. We get a superior banking experience plus a host

of value-added services. An e-Age banking account that is accessible 24 hours a day, 7

days of the week, and 52 weeks of the year. Through free Net Banking, Mobile Banking,

Phone Banking facilities, wide network of ATMs and branches across the country.

We and our colleagues get the convenience of having our salaries credited directly, a free

International Debit Card, Overdraft facility, plus free Demand Drafts* and preferential

interest rates on Personal Loans.

*Up to Rs. 25,000 per instrument.

36
International Debit Card

Presenting the HDFC Bank International Debit Card that lets us shop and do much more

than we could do with our ATM Card. It replaces cash, so when we go shopping, we no

longer need to carry cash with us. This card can be used in India and abroad at merchant

locations such as shops and restaurants and to withdraw cash from a widespread network

of ATMs. The value of the payment made or cash withdrawn is instantly debited from

our account. What's more, while all your purchases and cash withdrawals are in the

currency of the country we are in, our account is debited in Rupees!

HDFC Bank offers the following Debit Card programs in India:

1. Visa Electron in association with Visa International

2. Mestro in association with MasterCard International

37
 International Debit Card: Its like an ATM card we can shop with!

International Usage : Account Debited in Indian Rupees

Widespread domestic and international validity

Merchant Locations

Cash withdrawal at select Canara Bank and Bank of India branches (for Visa

Electron Program only)

Daily withdrawal limits

We can withdraw up to Rs. 15,000/- at ATMs and make purchases upto Rs. 25,000/-

at Merchant Locations (Point of Sale) per day.

Lost your Debit/ATM Card?

We can now hot-list our Debit or ATM Card 24 hours a day, 7 days a week by

calling the phone banking numbers

Limited liability of fraudulent usage on lost and stolen cards

Worldwide Assistance

38
 Transaction Fees

Transaction Cash Withdrawal Balance Inquiry

Domestic Visa/ Plus ATMs and
Rs.55/- Rs. 15/-**
Cirrus ATMs
International Visa/ Plus ATMs and
Rs. 110/- Rs. 15/-**
Cirrus ATMs
Select Canara Bank and Bank of
Rs. 100/- NA
India locations *

Only in case of Visa Electron Debit Card holders.

Services and Tariffs

Worldwide Assistance from Visa International for Visa Electron Debit Cardholders.

Services Offered Charges

Lost/Stolen Card reporting
Emergency Cash Disbursement
Cancellation of Emergency
Disbursement request
Miscellaneous customer
enquiries
USD 35 per card
USD 175 per disbursement + USD 25
per disbursement only in cases where
emergency cash is disbursed by Visa
through a member.
Cash USD 50
services USD 5 per

39
Worldwide Assistance from MasterCard if we have a Maestro Debit Card.

Services Offered Charges

Lost /Stolen Card reporting USD 35 per card
Emergency Cash Disbursement USD 95
Miscellaneous USD 7.75 per call

40
HDFC Bank - Escotel International Debit Card

HDFC Bank and Escotel come together to introduce us to a world of wonderful benefits!

The HDFC Bank Escotel International Debit Card offers us the best deals from both

HDFC Bank and Escotel.

HDFC Bank- Escotel Co-branded International Debit Card Advantages:

Benefits for All customers

o Free Talk time: Rs.100 on registration and Rs. 50 on first usage within 31

days of issuance of Debit card at Merchant outlets.

o Loyalty Points: For every Rs. 100 spent on Debit Card, 1 loyalty point; an

additional loyalty point on payment at Escotel outlets through Debit Card,

Redemption of loyalty points against talk time.

o Personal Accident Insurance: For Rs. 2 Lakhs per card from the following

month from the first usage of Debit card at Merchant outlets.

o Special Discounts: At Garment stores, restaurants and more.

41
 o SMS Alerts: Introducing shortly for banking transactions.

Benefits for Post-paid Customers

o Activation fee for New Escotel Connection waived (Worth Rs. 532/-)

o Free National roaming rental for life (Worth Rs.100/- per month) &

Choice of Mobile number

o Free Standing Instruction facility on HDFC Bank account for Escotel bill

payment

Benefits for Pre-paid Customers

o Rs. 50/- worth of talk time free for 5 top-ups

42
Transaction Fees

There is no charge for using the card at HDFC Bank ATMs

There is no charge for using the card at a Merchant location (However, at Petrol

Pumps and Railway stations transaction charges are levied as per Industry

practice)

Transaction Cash Withdrawal Balance Enquiry

Domestic Visa/ Plus ATMs Rs.55/- Rs. 15/-
International Visa/ Plus ATMs Rs.110/- Rs. 15/-
Select Canara Bank and Bank of India
Rs.100/- NA
locations *

43
Services and Tariffs

Worldwide Assistance from Visa International for Visa Electron Debit Card

holders.

Services Offered Charges

Lost/Stolen Card reporting USD 35 per card
USD 175 per disbursement + USD 25 per

Emergency Cash Disbursement disbursement only in cases where emergency

cash is disbursed by Visa through a member.

Cancellation of Emergency Cash
USD 50
Disbursement request
Miscellaneous customer services enquiries USD 5 per call

PRODUCT RANGE
(Saving, Fixed deposits, Current and saving Account, Demat Accounts e.t.c)

44
Apart from the usual facilities, you get a free ATM Card, Inter branch banking, Net

Banking, Bill Pay, Phone banking, Debit Card and Mobile Banking, among others.

HDFC Bank Preferred:

A preferential Saving Account where you are assigned a dedicated Relationship, who is

your one point contact. You also get privilege like fee waivers, enhanced ATM

withdrawal limit, privileges locker allotment, fee Demat Account and lower interest rates

on loans, to name a few.

Sweep-In Account

A fixed deposit liked to your saving Account. So, even if youre saving Account runs a

bit short, you can issue a cheque (or use your ATM Card). The money is automatically

swept in form your fixed deposit into your Savings Account.

Super Saver Account

It gives you an overdraft facility up to 75% of your Fixed Deposit. In an emergency, you

can across your funds while your Fixed Deposit continues to earn high interest.

HDFC Bank Plus

A part from regular and premium Current accounts we also have HDFC Bank Plus, a

current and then some more. You can transfer up to Rs.50 Lakh per month at no extra

45
charge, between the four metros. Get cash delivery/ pickup unto Rs. 25,000/-, home

delivery of demand Draft, at- per cheque, outstation cheque clearance facility, etc.

Demat Account

Conduct hassle free transaction on your shares. You can also access your Demat

Account on the Internet.

International Debit Card

An ATM Card you can shop with all over the country and in over 140 countries with.

You can spend in any currency, and pay in Rupees.

Loans for Every Need

Now, loans come to you in easy-to-pay monthly installments, and are available with easy

documentation and quick delivery.

Personal Loans

Take a loan of up to Rs. 3 Lakh for a wedding, education, purchase of a computer or an

exciting holiday.

New Car Loan and Used Car Loans

Finance up to 90% of the cost of a car, new or used! And the loans come to you with easy

documentation and speedy processing at attractive interest rates.

46
 Loans Against Shares

Get an overdraft up to Rs. 10 lakh at an attractive interest rate against physical share, up

to 50% of the market value of your share. In case of Demat share, you get a Loan against

Share of up to 65% of the market value of your shares, till Rs.20 lakh.

Two Wheeler & Consumer Loans

To help you buy the best durables for your home.

Demat Account

Protect your share from damage, loss and theft, by maintaining your shares in electronic

from. You can also access your Demat Account in the internet.

Current Account

Get a personalized cheque book, monthly account statement; inter branch banking and

much more.

Mutual Funds

A part from a wide choice of mutual funds to suits your individual needs, you benefits

from expert advice on choosing the right finds based on in-depth market analysis.

47
 International Credit Card

Get on option of Silver, Gold or health Plus Credit card, accepted worldwide from a

world class Bank. If you have outstanding balance on your other credit card, you can

transfer that balance to this card at a lower interest etc.

NRI Services

A comprehensive range, backed by unmatched features and world-class services, ensures

NRIs all the banking support they need.

Forex Facilities

Avail of foreign currency, travelers cheques, foreign exchange demand draft, to meet

your travel needs.

Insurance

HDFC bank now brings you Life insurance and Pension Solution like Risk Cover

Scheme, Childrens Plan and Personal Plan from HDFC Standard Life Insurance Co.Ltd.

48
 SERVICES PROVIDING BY THE BANK

Phone Banking

24-hour automated banking services with 39 Phone Banking Numbers available.

ATM 24 Hour Banking

Apart from routine transactions, you can also pay your utility bills and transfer funds, at

any of our ATMs across the country all year round.

Intercity / Inter Branch Banking

Access your account from any of our branches in cities.

Net Banking

Access your bank account from anywhere in the world, at anytime, at your own

convenience. You can also view your Demat Account through Net Banking.

Mobile Banking

Access your Bank Account on your Mobile Phone screen at no airtime cost. Use SMS

technology to conduct your banking transactions from your cell phone

49
 Bill Pay

Pay your telephone, electricity and mobile phone bill through our ATMs, Internet, Phone

or Mobile Phone. No more standing in long queues or writing cheques.

50
 CURRENT ACCOUNT CATEGORY I
Money transactions are at the heart of most business relationships. Bank's

support and services can make all the difference in closing a deal, and maintaining

goodwill with business associates.

The HDFC Bank Current Account gives us access to a large network of branches across

India. They also give us 4 direct access channels to our account - the phone, mobile,

Internet and through the ATM. So we can do our banking at our convenience, not our

banks.

The Advantages

Useful inter-city banking

Safe & convenient intra-city banking

ATM

Phone Banking

Enjoy FREE 24-hour Phone Banking to check our balance, find out the status of

our cheque or even stop a cheque

Net Banking

Mobile Banking

Sweep-In Account

Attractive rates for inter-city/inter-branch transactions

51
 Our funds will be transferred at Rs.1.50/- per Rs.1000/-. The minimum charge is Rs.

50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/- per Rs.

1000/- (on full amount, if amount is more than Rs. 50,000) at branches other than the

branch where you have opened our account.

Acceptance of cash at the home branch is as per branch's discretion Utilise a safe

deposit locker (available in select cities and branches) for your valuables and

important documents.

FREE Personalised cheque book of 50 leaves for enhanced security. Rs. 2/- per

leaf is charged for subsequent cheque books.

For banking services that complement your business, open a Regular Current

Account with HDFC Bank right away.

Fees

All we need is to maintain an average balance of Rs.10,000/- per quarter. (Non-

maintenance of this balance entails a nominal charge of Rs. 750/-)

52
 Particulars HDFC BANK ICICI BANK UTI BANK IDBI BANK

Category Regular Standard Normal Basic

Min QAB Rs.10,000 Rs.10,000 Rs.10,000 Rs.10,000

ICICI Bank UTI Bank IDBI Bank
One ATM card per Account

Monthly Statement
Standard Normal Basic
Phone Banking

Net Banking
Rs.10,000
Rs.10,000 Rs.10,000

53
Anywhere Banking
QAB<100%Rs.100 p.q.QAB<75% Rs.200 p.q.QAB<50% Rs.300 p.q.
Doorstep Banking Facility
Rs.500 p.q. Rs.900
Pay order & DDs

Upcountry Cheque Collection

Multicity Cheque

Debit Card

Mobile Banking
 UTI Bank IDBI Bank

Normal Basic

Particular HDFC Bank

Available up to Rs.1lakh Service Not Available

per day Rs.125 per pick up
per day Category Regular

Rs.400 per month {1 Service Not Available

visit per day} Min QAB Rs.10,000

54
Available up to Rs.1 lakh Service Not Available Non Maintenance
Rs.750 per Quarter
per day, Rs.125 per visit Charges
per day

Service Not Available

---
 Particulars HDFC Bank ICICI Bank

Category Regular Standard

UTI Bank IDBI Bank

Pick Up
Normal Basic
Cash at Metros & Service Not Available Service Not Available
Others

Cheque/ Document Service Not Available Rs.25 per Visit

Free Free

55
Delivery
At no extra cost At no extra cost
Cash at Metros Service Not Available Rs.130 no third party
payment by self cheque
Courier charges Courier charges only & a limit of Rs.2
lakh

Free Free

Dial a DD [DD charges Service Not Available Rs.35 per Visit

will be as applicable]
 HDFC Bank ICICI Bank

Regular Standard

Free* Free

56
At no extra cost* At no extra cost*

Rs.50 Only courier charges

Free* Rs.20 per charges

 SERVICES :- CHANNEL SERVICES

Particulars

Category

PHONE BANKING

Account related information

57
Request for a cheque book make a F.D. Stop payment Request

Draft charges/ Managers charges

Fax-a-statement

quarter, will be charged Rs.25 for each transaction done through a phone banker instead of using the Automated interactive Voice Response System.
58
 CHEQUE BOOK CHARGES
Particulars HDFC BANK ICICI BANK UTI BANK IDBI BANK

Category Regular Standard Normal Basic

Local Charges 50 Cheque leaves Free Rs.2 per leaf [first 50 Cheque leaves Free Rs.2 per leaf [first
additional Cheque cheque book free] Additional cheque cheque book free]
leaves Rs.2 per leaf Rs.1.50 per leaf

At per/ Multicity Cheque Rs.2 per leaf Rs.2 per leaf Rs.2 per leaf Rs.2 per leaf

59
Book

Stop Payment Charges

Stop Payment Charges Range of cheque Rs.100Particular Charges Rs.50 Rs.30 per transaction Rs.100 transaction Rs.50 per transaction
 Demand Draft:
ACCOUNT STATEMENT:
Particulars HDFC BANK ICICI BANK UTI BANK IDBIIDBI
BANKBank

Monthly Free* Free Free Free

Drawn on non RBI Drawn
Centerson RBI Centers NA Rs.1/1000 Min. Rs.20

Weekly Rs.1000 per year Rs.500 per quarter --- ---

Daily (through e-mail) Free* Free Free Free

Daily (hard copy) Additional Copy Rs.25/1000 Rs.50 per statement --- ---

60
STANDING INSTRUCTIONS:

One time set up charges Setting up Rs.150 per Rs.100 per standing
transaction Rs.25+ instruction
--- ---
remittance charges.

Duplicate statement Up to 1 year old Rs.125/st

More than 1 year Old --- --- ---
Rs.50/st

* Account which maintains AQB LESS THANRs.5000 in the previous quarter will be charged Rs.25 each for the next 3 monthly statements.
 UTI Bank

Rs.2.5/1000 Mi..Rs.30 Rs.1.5/1000Min.

Rs.1/1000
Rs.20 Min. Rs.20

61
 Any amount( Subject to daily limits setupDrawn
by correspondent
on non
Outside
RBIbank)
Centers
networkon
issued
UTI from
bank home
networks
branch
issued from home branch
Drawn on RBI Centers

62
 ICICI Bank

Rs.2.5\1000 mon. Rs.40 Rs.1.5\1000 mon. Rs.30 Rs.1\1000 mon. Rs.25

Rs.1\1000 mon. Rs.25

63
 Drawn on correspondent bank/other bank Payable at category C Location
Payable at category B LocationPayable
location
at category A

64
 HDFC Bank

.2/1000 or Part thereof (Min. Rs 300)Rs.3/1000 or Part thereofRs.30

Rs.2/1000
Rs.25Rs.15
or Part
Rs.10 Rs.250,Max.Rs.5000)
thereof (Min.Rs.2.50/1000 or Part thereof (Min. Rs.50)Rs.50

65
Drawn on non-branch location Above Rs. 1 Lakh Above Rs.25000 to Rs.1 LakhUpto Rs. 25000Drawn on branch location

66
67
 PAYMENTS:-
ICICI BANK UTI BANK IDBI BANK

Standard Normal Basic

Free; without limit for self cheques# Free; limit Rs.50,000 per day Free: limit Rs.75,000

.7 per chequeRs1 per 1000/min 7 per chequeFor payment Between category A Location Between RBI centers Rs.1 per 1000 min. Rs.25 NA
Between Non-RBI centers & vice versa between Non-
RBI centers. Rs.2 per 100; min Rs.25

68
Max. Limit Rs.50000 per day free only for self cheques. Max.limit 1 lakh pd Rs.2 per 1000 above Rs.50000 pd.

# Rs.50, 000 per transaction for 3rd party cheques. * Third party cash withdrawal is allowed.
 CURRENT ACCOUNT CATEGORY II

Our business needs a partner who can manage our finances while we

concentrate on growing our business. Making our funds easily accessible wherever our

business expands.

Introducing the HDFC Bank Premium Current Account

A Current Account with the benefits of accessing our account from a large network of

branches, and through direct access channels - the phone, mobile, Internet and through

the ATM. Enter into a profitable relationship and access all the privileges flowing our

way.

Its Advantages

We can access our account anytime and anywhere, to withdraw cash, deposit

cash, cheques, make balance inquiries or mini statements, and for cheque book

requests.

69
 Useful inter-city banking

Personalized cheque book for enhanced security

o Safe & convenient Intra-city banking

o Useful inter-city banking

Deposit and withdraw cash in more than one branch/ATM in a city (only for

sole proprietorship companies). So you dont have to risk carrying money with

you, wherever we go

ATM

Get a FREE ATM Card and access your account from the wide network of

ATMs, across the country.

Phone Banking

Net Banking

Mobile Banking

Sweep-In

Attractive rates for inter-city/inter-branch transactions

Our funds will be transferred at Rs.1.50 per Rs.1000/-, minimum charge

being Rs. 50/-. We can also deposit or withdraw cash for an additional charge of

Rs. 2.50/-per Rs.1000/- (on full amount, if amount is more than Rs. 50,000) at

branches other than the branch where we have opened your account. Acceptance

of cash at the home branch is as per branch's discretion Utilise a safe deposit

locker (available at select branches) for our valuables and important documents.

Essential Balance

70
 To avail the above facilities, all we need is a minimum average balance of Rs.

25.000/- per quarter, the non-maintenance of which entails a fee of Rs. 600/-

Fees

To avail the above facilities, all we need is a minimum average balance of Rs.

25,000/- per quarter, the non-maintenance of which entails a fee of Rs. 900/-.

71
 Particulars HDFC BANK ICICI BANK UTI BANK IDBI BANK

Category Premium Classic AdvantageBusiness Not Available

Min QAB Rs.25,000 Rs.25,000 Rs.25,000 Not Available

ICICI Bank UTI Bank IDBI Bank
One ATM card per Account NA

Monthly Statement Business NA

Classic Not Available
Advantage
Phone Banking NA

Net Banking Rs.25,000 Rs.25,000 NA

Not Available

72
Anywhere Banking NA
Below 25,000 Rs.100 p.q.Below 18,750 Rs.200 p.q.Below 12,500 Rs.350 p.q.
Doorstep Banking Facility NA
Rs.750 p.q. NA
Pay order & DDs NA

Upcountry Cheque Collection NA

Multicity Cheque NA

Debit Card NA

Mobile Banking NA
 UTI Bank IDBI Bank

Business Advantage Not Available

Particular HDFC Bank

Available up to Rs.1lakh
per day Rs.125 per pick up Not Available
per day Category Premium

Rs.400 per month {1

visit per day} NA Min QAB Rs.25,000

73
Delivery

Available up to Rs.1 lakh NA Non Maintenance

Rs.900 per Quarter
per day, Rs.125 per visit Charges
per day

NA
---
 Particulars HDFC Bank ICICI Bank

Category Premium Classic

UTI Bank IDBI Bank

Pick Up
Business Advantage Not Available
Cash Pick up Service Not Available Service Not Available

PHONE BANKING

Free NA Cheque/ Document Service Not Available Rs.25 per Visit

74
At no extra cost NA

Cash Service Not Available Rs.130 no third party

payment by self cheque
Courier charges NA only & a limit of Rs.2
lakh

Free NA

Dial a DD [DD charges Service Not Available Rs.30 per Visit

will be as applicable]
 HDFC Bank ICICI Bank

Premium Classic

Free* Free

75
At no extra cost* At no extra cost*

Rs.50 Only courier charges

Free* Rs.20 per charges

 SERVICES :- CHANNEL SERVICES

Particulars

Category

Account related information

76
Request for a cheque book make a F.D. Stop payment Request

Draft charges/ Managers charges

Fax-a-statement

* Account which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone
 ACCOUNT STATEMENT:
Particulars HDFC BANK ICICI BANK UTI BANK IDBI BANK

Monthly Free Free Free NA

Weekly Rs.1000 per year Rs.500 per quarter --- NA

Daily (through e-mail) Free* Free Free NA

Daily (hard copy) Additional Copy Rs.25/1000 Rs.50 per statement --- NA

77
STANDING INSTRUCTIONS:

One time set up charges Setting up Rs.150 per Rs.100 per standing NA
transaction Rs.25+ instruction
remittance charges. ---

Duplicate statement Up to 1 year old Rs.125/st NA

More than 1 year Old
Rs.50/st --- ---
 PAYMENTS:-
ICICI BANK UTI BANK IDBI BANK

Classic Business Advantage Not Available

Drawn on Outside Network issued NA

correspondent from house branch (Any
Banks rs.250 per amt.sub.to daily limits set
Rs.100 or Min up by correspondent
Rs.40 Bank) Rs.205 per
Rs.1000 Min Rs.30

78
COLLECTIONS:-

Upto Rs. 25,000 Upto Rs.75,000 per day NA

p.m. Free Rs.3.5/1000

Free Free Free

 HDFC BANK

Premium

.1 Lakh Rs.2/1000 or thereof Min. Rs.300Above Rs.5000-10000 Rs.30Above Rs.1000-5000 Rs.25Above Rs.500-1000
Rs.50+charges
Rs.15
as under Upto Rs.500 Rs.10

79
Upto Rs.50,000 per day Rs.1.5/1000 Min Rs.50 Above Rs.50,000 per day Rs.3.5/1000

Free
 Cash Deposit
Category
Particulars

Cash & local Cheques

Local Cheques
CURRENT ACCOUNT CATEGORY III

In today's changing business requirements, we need to transfer funds across

cities, and time is of the essence. HDFC Bank Trade Current Account gives us the power

of inter-city banking with a single account. From special cheques that get treated at par

with local ones in any city where we have a branch, to free inter-branch transfers of up to

25 lakhs, our priority services have become the benchmark for banking efficiency.

The Advantages

Convenient Inter-city banking across 170 cities:

Banks cheques are treated at par with local cheques and get cleared within 2

days instead of 7 for national cheques

FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely FREE

across all locations,

80
 Easy cash deposit and withdrawal . We can avail of the service FREE, at home

branch, as per the branch's discretion. At non-home branches, we can withdraw

cash up to 50,000/-, but cannot deposit cash.

FREE Demand Drafts (without any limit) payable at Mumbai, Delhi, Kolkata,

Chennai, Ahmedabad, Bangalore, Bhopal, Chandigarh, Jaipur, Hyderabad,

Nagpur and Trivandrum.

At all other locations in the HDFC Bank network, demand drafts of value up to

Rs. 10 lakhs per day are available FREE. Available free only from Home Branch. In a

quarter 30 such drafts are FREE.

FREE outstation cheque collection. Collection of cheques drawn on HDFC

Bank locations is at no extra cost and crediting to our account will be done on the

4th working day for Metros and 6th working days for other HDFC Bank

locations, subject to realisation. For non-HDFC Bank locations, it is at a fee of

only Rs. 4/- per Rs. 1,000/-, min Rs 25 plus Rs 25 per cheque as courier charges.

FREE ATM. Debit Card

FREE Net Banking.& Phone banking.

81
 Fees:

To avail of the above facilities, all you need is an Average Quarterly Balance

(AQB) of Rs. 40,000/- per quarter,

non-maintenance of which entails: AQB less than Rs.40,000/-, there is a service charge of

Rs.1,200/- per quarter.

82
 Particulars HDFC BANK ICICI BANK UTI BANK IDBI BANK

Category Trade Premium Not Available Special

Min QAB Rs.40,000 Rs.50,000 NA Rs.50,000

ICICI Bank UTI Bank IDBI Bank
One ATM card per Account NA

Monthly Statement NA
Premium Not Available Special
Phone Banking NA

Net Banking
Rs.50,000 NANA 50,000

83
Anywhere Banking NA
Below 50,000 Rs.200 p.q.Below 37,500 Rs.450 p.q.Below 25,000 Rs.650 p.q.
Doorstep Banking Facility NA
Rs.1200 per
NA
Quarter
Pay order & DDs NA

Upcountry Cheque Collection NA

Multicity Cheque NA

Debit Card NA

Mobile Banking NA
 ICICI Bank UTI Bank IDBI Bank

Premium Not Available Special

Particular HDFC Bank

Pick Up

Rs.130 limit of Rs.1 NA Service Not Available

lakh per day at base
branch only. Category Trade

Rs.25 per Visit NA Daily Visit Rs.500

p.m.# Min QAB Rs.40,000

84
Delivery

Rs.25 per visit NA Non Maintenance

--- Rs.1200 per Quarter
Charges

# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune,

Ahmadabad, Hyderabad & Bangalore.
 Particulars HDFC Bank

Category Trade
UTI Bank IDBI Bank

Not Available Special

Cash Pick up Service Not Available

PHONE BANKING

NA Free* Cheque/ Document Daily Visit Rs.500

p.m.#

85
NA At no extra cost*

DD & PO Cheque
---
NA At no extra cost*

NA At no extra cost*
 HDFC Bank ICICI Bank

Trade Premium

Free* Free*

86
At no extra cost* At no extra cost*

At no extra cost* At no extra cost*

At no extra cost* At no extra cost*

 SERVICES :- CHANNEL SERVICES

Particulars

Category

Account related information

87
Request for a cheque book make a F.D. Stop payment Request

Draft charges/ Managers charges

Fax-a-statement

* Account which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone
 PAYMENTS:-
UTI BANK IDBI BANK

N.A. Special

Cash & Local Cheques

NA NA

NA NA

88
NA NA

NA NA
 ICICI BANK

Premium

Free; without limit for self cheques.

89
5/1000 Min.Rs.30/-Drawn on correspondent banks/other banksCat
Cat C:-Rs.1.5/1000
B:-(free upto Rs.4
Minlakh
Rs.25
per day) 0.40/1000 Min Rs.20Cat A:- FreeDD payable at
 HDFC BANK

Trade

Free; without limit for self cheques.

90
Max. of Rs.50,000/ Tran. Free

Rs.100 per instruction

Free Upto 10 lakhs per day account
Free without value cap
 Free

91
Rs.50,000 per day Free

(Above this @ Rs.50/Rs.1000

Foreign currency
on full
demand
draft draft
amount min.Rs.25)upto 30,DDp.q. is freeOn SBI location On RBI
Drawn
location
on Branch Location:-
 Category

DD
Particulars

Local Cheques
Cash withdrawal at

Cash withdrawal at
base branch

non-base

CURRENT ACCOUNT CATEGORY IV

In today's fast-paced business, we frequently need to transfer funds in and

across cities, and time is of the essence. HDFC Bank plus Current Account gives us the

power of inter-city banking with a single account.

From special cheques that get treated at par with local ones in any city where bank

have a branch, to free inter-branch transfers of up to 100 lakhs,priority services have

become the benchmark for banking efficiency. Read on to know the powerful plus points

of the HDFC Bank plus Current Account.

92
The Advantages

Convenient Inter-city banking across 166 cities:

Banks cheques are treated at par with local cheques and get cleared within 2 days

instead of 7 for national cheques. They also save nearly 75% of what we would

normally spend on Demand Drafts.

FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely

FREE Easy cash deposit and withdrawal.

FREE Demand Drafts (without any limit)

FREE cheques and documents pick-up once a day

Delivery of Demand Drafts/Pay Orders

Upto Rs. 3 lakh as well as cash pick-up and delivery

Up to Rs. 1 lakh is available in 4 metros at a nominal fee

FREE outstation cheque collection.

Collection of cheques drawn on HDFC Bank locations is at no extra cost and

crediting to our account will be done on the 4th working day for Metros and 6th working

days for other HDFC Bank locations, subject to realisation. For non-HDFC Bank

93
locations, it is at a fee of only Rs. 4/- per Rs. 1,000/- plus Rs 25 per cheque as courier

charges

FREE ATM. Debit Card.

FREE Net Banking for inquiry

Fees

To avail of the above facilities, all we need is an Average Quarterly Balance (AQB) of

Rs. 1,00,000/- per quarter,

non-maintenance of which entails:

AQB less than 1 lakh and upto Rs.50,000/-, there is a service charge of

Rs.1,500/- per quarter AQB less than Rs.50,000/-, there is a service charge of Rs.6,000/-

per quarter.

94
 Particulars HDFC BANK ICICI BANK UTI BANK IDBI BANK

Category Plus Gold Business Classic Bronze

UTI Bank IDBI Bank
Min QAB Rs.100,000 Rs.100,000 Rs.100,000 Rs.100,000

One ATM card per Account

Business Classic Bronze

Monthly Statement

Phone Banking

Net Banking
Rs.100,000
Rs.100,000

95
Anywhere Banking

Below 50k Rs.2500 p.q.Rs.50k100k Rs.1500p.q. Below 50k Rs.4,000 p.q.Rs.50k100k Rs.2,500p.q.
Doorstep Banking Facility

Pay order & DDs

Upcountry Cheque Collection

Multicity Cheque

Debit Card

Mobile Banking
 HDFC Bank ICICI Bank

Plus Gold

Rs.100,000 Rs.100,000

96
Below 50k Rs.3000Upto 50k Rs.1500 >75k to <100kRs.450 p.q.>50k to 75k Rs.875 p.q.50,000 Rs.1300 p.q.
 UTI Bank IDBI Bank

Business Classic Bronze Particular

Pick Up

Available up to Rs.1lakh per day Rs.125 per Available up to Rs.1lakh per day Rs.125 per
pick up per day pick up per day
Category

Rs.400 pick up per Month, I visit per day Available up to Rs.1lakh per day Rs.125 per
pick up per day

Min QAB

97
Delivery
125/per day pick up/ dayUpto Rs.1 lakh/ day 125/per day pick up/ dayUpto Rs.1 lakh/ day

Non Maintenance
--- --- Charges
 Particulars HDFC Bank ICICI Bank

Category Plus Gold

Cash Pick up Upto Rs.1 lakh/ 100 per visit Rs.130 limit of Rs.1.5 lakh per day
at base branch only.

Cheque/ Document
Extra pick up Rs.50 per visitOne visit daily Free Rs.130 limit of Rs.1.5 lakh per day
at base branch only.

98
Cash Upto Rs.1 lakh/ visit Rs.100/visit Rs.130, No third party payment,
by self cheque & limit of Rs.2 lakh

Dail a DD/PO/ Cheque DD Upto Rs.3 lack Rs.25/ visit Rs.20/ visit
Charges applicable

Bangalore.# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad &
 SERVICES :- CHANNEL SERVICES

HDFC Bank ICICI Bank UTI Bank IDBI Bank

Trade Premium Business Classic Bronze

PHONE BANKING

Free Free Free Free

99
At no extra cost At no extra cost At no extra cost At no extra cost

At no extra cost At no extra cost At no extra cost At no extra cost

At no extra cost At no extra cost At no extra cost At no extra cost

 Fax-a-statement
Category
Particulars

Request for a cheque book make

Account related information

chargesDraft charges/ Managers

a F.D. Stop payment Request

Savings Account
Presenting the only e-Age Savings Account that keeps pace with our growing needs. It is

a unique savings account in India, which helps us withdraw or deposit cash through wide

network of branches and ATMs acrossIndia.

Enjoy the comforts of FREE Phone Banking, Mobile Banking and Net Banking from

practically anywhere, anytime with our savings account.

To use our International Debit Card to shop at over 80 lakh establishments in 140

countries. Pay our electricity, mobile phone and telephone bills through the phone,

Internet or the ATM with the unique Bill Pay Facility. All this is ours for a minimum

balance of just Rs. 5000/-.

Additionally we get:

100
 3.50% interest per annum* credited to our account, at quarterly intervals.

* We gain this interest based on the minimum balance in the account between the

10th and the last day of the month and credited to our account every quarter (March

31, June 30, September 30 and December 31)

Statements are mailed every quarter, beginning March 31st.

Monthly statements, duplicate statements and certificate of balance are also

available at a nominal fee.

Fund Transfers & Demand Drafts

Free Funds transfers to another HDFC Bank account in any city/branch. Demand

draft available at nominal charges.

* All DD/FT requests should be accompanied by a self signed cheque for the amount

of DD/FT desired favoring,"HDFC Bank Ltd." or "You".

FREE personalized cheque book for enhanced security.

What's more we can also avail of:

Safe deposit lockers in different sizes,

Sweep-In Account

101
Supersaver Account

We can transfer a part of our Fixed Deposit funds into our Savings Account without

breaking the Fixed Deposit or losing interest on it.

Fees

We can open our Savings Account with a minimum deposit of only Rs. 5,000/-. *

Alternatively, we automatically gain access to a zero balance Savings Account, when we

open a Fixed Deposit for Rs. 50,000/-. When we select this option, we are not charged a

service fee, even if we are unable to maintain an average balance of

Rs. 5,000/-.* our minimum average quarterly balance maintained must be Rs. 5,000/-. If

our minimum average quarterly balance is less than Rs. 5,000/- a service charge of Rs.

750/- will be levied per quarter.

102
103
 Particulars HDFC BANK ICICI BANK UTI BANK IDBI BANK
SERVICES
Min QAB Rs.5,000 Rs.5,000 Rs.5,000 Rs.5,000
ICICI BANK UTI BANK IDBI BANK

One ATM card per Account

Rs.5000 Rs.5000 Rs.5000
Monthly Statement
Rs.750 p.q. Bet 2500-5000:-300,below 2500 Rs.750 p.q.
Phone Banking Rs.500

Net Banking
NIL NIL NIL
Anywhere Banking

104
NIL NIL NIL

Doorstep Banking Facility

Rs.100 Before 6 months Rs.100. After 6 Before 6 months Rs.100. After 6
Pay order & DDs months NIL months NIL

Cheque Collection
Upcountry Monthly Rs.200 p.q.Quarterly Free Monthly---
Rs.200 p.q.Quarterly
--- Free Monthly Rs.200
p.q.Quarterly Free

Multicity Cheque ---

Rs.25 per Page
Debit Card --- ---

Mobile Banking
 Particulars HDFC BANK

Min. A.Q.B. Rs.5000

Non maintenance Charges Rs.750 p.q.

Transaction Charges NIL

105
Local Cheques Book Charges NIL

Account Closer Before 6 months Rs.100. After 6 months NIL

Account Statement Monthly Rs.200 p.q.Quarterly Free

Duplicate Statement More than 1 yr. Rs.100/statementUpto 1 yr. old Rs.50/statement

 CHAPTER- IV

DATA ANALYSIS AND

INTERPRETATION

106
 DATA ANALYSIS

I have done a survey regarding the selection of bank. This survey does not include any

questionnaire or any big list of questions. This was a simple survey that includes only

three simple questions i.e.

In which bank do you want to open an account whether it is saving or categories

of current account.

What is your occupation ?

What is the reason for selecting the particular bank i.e.

In this survey we have given the option for the following banks i.e.

HDFC BANK

ICICI BANK

UTI BANK

IDBI BANK

Sample Size : - 100

107
Result of the survey is as follows :-

Question 1.

In which bank do you want to open an account whether it is saving or categories of

current account?

40% people said that they cant say anything without knowing the services of the

banks. Remaining 60% people have given their opinion.

CAN'T SAY HDFC BANK

40% 18%

ICICI BANK 21%

IDBI BANK UTI BANK
13% 8%

HDFC BANK ICICI BANK UTI BANK IDBI BANK CANT SAY

18 21 08 13 40

108
Question 2.

What is your occupation?

BUSINESSMEN
35%

BUSINESSMEN
SERVICEMEN SERVICEMEN
65%

BUSSINESSMEN SERVICEMEN
35% 65%

109
Question 3 :-

What is the reason for selecting the particular bank ?

Reason for choosing particular bank is the name & goodwill of the bank. Most of the

people have banks customer due to the goodwill & its oldness. Some of the respondents

have their account in banks they choose so results are as follows.

40
36
35
30
25
20 18
15
10
6
5
0
GOODWILL SERVICES NEARNESS

Out of 60%; 36(60%) people have selected the bank due to its goodwill,

18(30%) people have selected it due to its services & 06(10%) people have selected it

due to nearness or some relationship with banks employees so that their work can easily

be done.

110
 FINDINGS

As we have seen that all the 4 banks are providing almost the same kind of services

to their customers in somewhat more or less numbers. I have done the comparison on the

basis of service charges different banks are charging from their following interpretation is

drawn :-

ICICI Bank proves itself the best bank among the 4 banks in Muzaffarnagar(U.P)

Because it is providing the best and some extra services and benefits to its

customers in comparatively less charges.

HDFC Bank got 2nd position because it has less number of product range than

ICICI Bank and in some categories of Current A/C some services are not

providing by it.

UTI Bank got third rank as it is better than each other in some offerings and

benefits.

IDBI Bank got 4th position as it has not providing much more option to customers

in investing their money. It has only few categories of current a/c and its charges

very high.

111
 Conclusion
Conclusion of study reveals many facts about the bank. Overall conclusion is as follows:-

HDFC bank is a well known bank.

Offers attractive schemes to consumers with competitive charges which pull

them to avail the services.

Conclusion about services and both favorable and unfavorable Services

and charges prove favorable for the services with which it is proving good services in low

charges or charges equal to the charges of the main competitor. And proves unfavorable

for the services and products not providing by it while providing by any other leading

bank. For the example HDFC bank is not providing the service of home delivery and

collection with current a/c category-1 while other banks are providing the same service

by charging minimum charges. This could prove unfavorable to bank as this service can

attract customers.

To conclude at last I would conclude HDFC bank is a bank, which

provides attractive services, it has got a very good name in the market. I wish that HDFC

bank keep up its name & grow with a great speed. It was such a grateful opportunity to

get training in such a renowned bank.

112
 Limitations

1. There is time constraint for me.

2. Not exact & true information given by people.

3. Inadequate data.

4. It is tough to take appointment.

5. The members of the bank are loosing trust towards the bank due to less concern

attitude of its head office.

6. HDFC are not properly communicating about the products and schemes to the

customers.

7. HDFC are less motivating towards bankers to sale their product

8. Frequent changes in schemes make bankers & customers confused.

113
 CHAPTER V

SUGGESTIONS AND

RECOMMENDATION

114
 SUGGESTION

As HDFC is providing very good services in terms of the money transaction but

they are not having their ATMs in comparison to the other banks if we consider

only in Muzaffarnagar(U.P) then ICICI is having 3 ATMs but HDFC is having

only 1 ATMs. So HDFC should increase their ATMs services.

HDFC bank is having very good policy for the ARMY but they are not having

much concentration on the saving a/c then the ICICI bank so HDFC should make

some special arrangement for the ARMY saving a/c.

HDFC is not having their Internet service in a good manner then ICICI & other

banks as ICICI is providing the bill pay facility through internet but HDFC is not

having. So HDFC should appoint a team who can make this facility batter.

115
 Third Party Pay is a major issue for the HDFC bank because they only having self

Pay facility & customer want the Third Party Pay. So HDFC also consider this

point.

HDFC bank is not having more categories in Current a/c then ICICI bank.

The last but not least HDFC banks working hour they close their bank at 3.30 but

all other bank providing the facility up to 7-8 pm.

Questionnaire

Name of the respondent: ...

Contact No:

Address:

In which bank do you want to open an account whether it is saving or

categories of current account?

What is your occupation ?

What is the reason for selecting the particular bank ?

116


Which account you want to open, Saving or Current?

If Saving or Current ,Why?

Are you satisfied with the banks new scheme?

Do you want to continue with the bank?

Have you any A/C with other bank?

Are you satisfied with other bank Yes/No?

117


BIBLIOGRAPHIES
BOOKS:

Kothari C.R. Research Methodology in Management 2nd edition.

Beri G.C. Research Methodology 3rd Edition.

Annual reports of HDFC

MAGAZINES:

Business Today

Business World.

INTERNET WEBSITE

www.google.com

www.hdfcbank.com

118
119