Q.1 Are you aware regarding the functionality of E-wallets?
i) Fully aware ( ) ii) Partially aware ( ) iii) Not aware ( ) Q.2 Where did u get information about E-wallets? i) Social media ( ) ii) Friends ( ) iii) Magazine/Television ( ) Q.3 Do you use E-wallet for financial transactions? i) Yes ( ) ii)No ( ) Q.4 Why do you prefer E-wallet over other modes of payment? i) Time saving ( ) ii) Ease of use ( ) iii) Security ( ) Q.5 Which device do you use for making the payment via E-wallet? i) Smartphone ( ) ii) Computer ( ) iii) Both ( ) Q.6 Which E-wallet do you prefer most of the time? i) Paytm ( ) ii) Freecharge ( ) iii) Mobikwik ( ) iv) Google wallet ( ) Q.7 How do you consider E-wallet against other sort of payment methods? i) Alternate choice ( ) ii) Substitute ( ) iii) Supportive Instrument ( ) Q.8 What are your purpose of using E-wallet? i) Money Transfer ( ) ii) Recharge ( ) iii) utility &bill payment ( ) iv) All of the above ( ) Q.9 What you keep in mind when you use E-wallet? i) Available discount ( ) ii) Premium offers ( ) iii) Cash back ( ) Q.10 How many times have you used the E-wallets? Questionnaire Survey on: Customer awareness towards E-wallets i) Only once ( ) ii) 5-10 times ( ) iii) More than 10 times ( ) Q.11 How often do you use E-wallet? i) Daily ( ) ii) Weekly ( ) iii) Monthly ( ) Q.12 How much money do you load in E-wallet on a monthly basis? i) less than 500 ( ) ii) 500 - 1000 ( ) iii) More than 1000 ( ) Q.13 How much money have you loaded in E-wallet till now? i) Less than 5000 ( ) ii) 5000-10000 ( ) iii) More than 10000 ( ) Q.14 How do you rate the E-wallet service that you have used? i ) Very satisfied ( ) ii) Satisfied ( ) iii) Neutral ( ) iv) Unsatisfied ( ) Q.15 Would you want to continue using E-wallet? i) Very likely ( ) ii) Likely ( ) iii) Neutral ( ) iv) Unlikely ( ) v) Very unlikely ( ) Q.16 Are there any obstacles when you use E-wallet? i) Yes ( ) ii) No Q.17What are the obstacles you Face while using E-wallet? i) Security of mobile payment ( ) ii) Too time consumption to set up ( ) iii) Involves danger of losing money ( ) iv) Cannot be used for International transaction ( ) Q.18 Are E-wallet services useful mode of payment? i) Strongly Agree ( ) ii) Strongly disagree ( ) Q.19 Do you think E-wallet should be widely available in India? i) Very likely ( ) ii) likely ( ) iii) Neutral ( ) iv) Unlikely ( ) Questionnaire Survey on: Customer awareness towards E-wallets Q.20 Do you believe your transactions are secured? i) Strongly agree ( ) ii) Strongly disagree ( ) Q.21 Does using E-wallet promotes cashless payment to the next level? i) Yes, of course ( ) ii) No ( ) Q.22 Would you like to refer your friend to use E-wallet? i) Very likely ( ) ii) Likely ( ) iii) Neutral ( ) iv) Unlikely ( )