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Time between the EST time submission and the offshore team being into
office
Time elapsed when the ticket is passed back to Business team, for requiring
additional information on the defect till the information is provided and
assigned back to MSI team.
Wait time delays caused due to non-availability of access
Time delays caused due to unavailability of App Support team for
investigating issues on the GECC environment
Time delays caused in providing the requested logs and details from the
GECC environment for investigation
Time delays caused due to availability issues from the Business team, for
replicating or providing information pertaining to the defect.
Time delay in promoting the fix to GECC environment(s), after the
confirmation of the fix.
Time elapsed till the issue is promoted to production.