PRE-TEST POST TEST

BUILDING A HIGH PERFORMANCE TEAM

PRE POST
1

4
5

9
10

11

12

13

14
15

16

17

18

19

20
21

22

23

24

25
 PRE-TEST POST TEST
BUILDING A HIGH PERFORMANCE TEAM

Experimentation and observation are among the scientific ways of acquiring

knowledge.
Among the focus of Knowledge Management is Artifacts in which knowledge is
stored (manuals, databases, intranets, books, heads)
The letter W in DIKW process of knowledge Management means WISHFUL
THINKING.
Boredom sets in when there is TOO MUCH information being learned.
Creative solutions are the outcome of thinking of strategies to resolve a
problem beyond the existing knowledge.
A high performance team minimizes interpersonal conflict and maintains a high
level of communication.
When there is NOT ENOUGH data, information or knowledge to process, we
get OVERLOADED and may prevent furthe thinking.
Knowledge facilitation, and knowledge sharing facilitation are among the
leader's role in knowledge management.
Best Way to Capture and Share Knowledge is through DOCUMENTATION
The questions who, why exist, how to carry out our aim and what goals must
we support are vital questions that define our team mission.
Common types of documentation include user guides, white papers, on-line
help, quick-reference guides.
Mind Mapping is a good method of capturing and sharing knowledge during
meetings
An organization that facilitates the learning of all its members and continuously
transforms itself - IS A LEARNING ORGANIZATION
People are more effective performing in a way that is natural to them.
The last step in Learnong Organization is to "Find ways for these experts to
share knowledge with their co-employees."
Systems thinking in Learning Organization refers to " The notion of treating the
organization as a complex system composed of smaller systems."

Team learning in Learning Organization refers to ""Deeply ingrained

assumptions, generalizations, or even pictures and images that influence how
we understand the world and how we take action".

Ordinary teams that are effective are interdependent, have shared goals and
shared accountability. REFERS TO TEAM LEARNNIG
The three roles of a leader in Learning Organization are DESIGNER, TEACHER
MENTOR and STEWARD.
EMOTIONAL TENSION is essentially a structure that helps to
facilitatecreativityand change
When you upgrade the skill of your subordinates so they can make good output
and good decisions, thats empowerment.
The first 2 important skills of a mentor are 1. Identify the point of the lesson
and 2. Link the lesson.
Internal customers want value and it refers to the ratio of total benefits to total
costs in doing business with you as internal vendor.
All departments must work together cooperatively, agree on processes and
procedures, and negotiate expectations.
It is impossible to turn complaints into improvements with most reactive
internat customers.