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Drive

Winter 2016

Program

MBADS (SEM 4/SEM 6)

Subject code & name - QM0024 Managing Quality in the Organisation

Book ID - B1931

Credit and Max. Marks - 4 credits; 60 marks

Q.1: What is the meaning of stakeholders? Discuss about stakeholders of an organisation.

Stakeholders
Stakeholders of an organization.
ANS:

Stakeholders:
Stakeholders in an organisation are those people, groups, and organisations without which an
organisation would fail to exist. They can affect or be affected by the activities of business.

Stakeholders of an organization:
Stakeholders are those groups without whose support the organisation would cease to exist.The
concept of

Q.2 Explain the relationship between the degree of Employee empowerment at

various levels of Commitment.
ANS: The terms employee empowerment and employee involvement are often used
synonymously. However, there are major differences between the two.
Employee empowerment is an innovative form of employee involvement. In this section, let us
study about employee empowerment.
According to Wellins et al., 1991, Empowerment is the process of passing authority and
responsibility to individuals at lower level in the organizational hierarchy. Empowerment is
related to

Qus:3 Explain Kotters Eight step Model of Change Management

Kotters Eight step Model

Ans:

Kotters Eight step Model:

These steps are explained as follows:

1. Establishing a sense of urgency: Kotter has suggested that it is important for an organisation
to develop urgency for change. For this, organisations should educate their employees about the
benefits of change.Apart from this, to create a sense of urgency, the organisation should:

Identify

Q4. Define performance measurement. Explain why it is needed for an organization?

(Definition, Need for Performance Measurement) 10

Ans: Performance Measurement: As discussed earlier, performance measurement is one of the

most crucialelements of total quality initiatives of an organisation. It is primarilyconcerned with
managing the outcome and reducing or eliminating theoverall variation in products or processes.
The main

Q.5 Explain - Communication process

ANS: The communication process consists of six basic elements: sender, encoding, message,
decoding, receiver, and feedback.
Let us discuss the elements of communication in detail. Sender: A party or agent who sends the
intended message to another party or agent. The sender is considered to be a source in the
process of communication.
Encoding: It is a process
Q.6: Describe the various barriers to Quality
Barriers to Quality
ANS:

Barriers to Quality:
Different organisations face different types of barriers in implementing quality initiatives.
Irrespective of its type, any barrier may hamper organisational effectiveness to a large extent;
thus, it is important for the organisation to overcome barriers faced during the implementation of
quality. Overcoming barriers

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