Citrix Receiver instructions

Starting Citrix

1. To start Citrix apps, double-click the Citrix Receiver icon

(image 1) on the desktop.
Image 1
NOTE: Youll get to the Notification screen (image 2).

2. Click Continue (image2).

3. If the Citrix Receiver screen (image 3)

Image 2
appears asking you to log on, dont
click Log on. Instead,
click Switch to
username and
password.
NOTE: Youll see the
logon page to type Image 3
your credentials.

4. Enter your username

and password (image 4).
NOTE: the usernames
for faculty and staff are
Image 4
the last name plus the
first name initial, e.g., John Smiths username would be smithj. The password is the
same used for their Douglas College Outlook account. Students should use their student
numbers as their usernames and the passwords set up for their myDouglas account.

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 5. Click Log on.
NOTE: Youre now logged into Citrix Receiver.
By default, the first screen is the
desktop (image 5).

Image 5

6. If your software is not displayed on the desktop,

click the Apps button at the bottom.
NOTE: Youll see a + sign (image 6) on the far left side
of the screen.
Image 6

7. Click the + sign (image 6).

NOTE: Youll see the All Apps and
the Featured links on the left
side (image 7). Image 7

8. Click the All Apps link to see the

available applications (image 8).

9. Click your desired application.

NOTE: It will appear on the
centre of the screen.
Image 8

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Signing out

1. To sign out, click your name/student

number on the top right side of the
screen (image 9).
NOTE: The Log Off button will appear.
Image 9

2. Click Log Off.

NOTE: Youll see a screen showing you have logged
off successfully (image 10).

Image 10

Additional instructions:

A) What should I do if I click Log on instead of switching user (step 3 of the Starting Citrix
section)?

1. When you click Log on, a Windows Security

screen will appear (image 11) asking for your
credentials. Entering this information here
wont work. Click Cancel instead.
NOTE: Youll get a message saying
you cant log in. Image 11

2. Click the Try another logon option link.

NOTE: Youll see the Log on screen (image 3).

3. Click Switch username and password (image 3).

4. Follow steps 4 to 10 of the Starting Citrix section.

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B) What should I do if a screen appears after step 2 (Starting Citrix section) asking me to
install Citrix Receiver?

1. Click the Log on link at the bottom

of the message (image 12).
NOTE: Youll see the Log on screen
(refer to step 4 of the Starting Citrix
section)
Image 12

2. Follow steps 4 to 10 of the Starting Citrix section.

If you have any questions, please contact the CEIT Help Desk
at 604 527 5330 or helpdesk@douglascollege.ca

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