17.

General administrative skills including

photocopying, filing, electronic records
management, responding to emails, typing
correspondence, and other duties as required.

My entire working career has consisted of front-end clerical and

administrative roles. These have been in the public sector,
government employment, and non-profit organisations.

My current role is with a private health insurance company,

(Organisation), where I work as a customer service and
administration officer in a branch counter position. In this role I
serve customers face-to-face, take phone inquiries, complete data
entry tasks using our in house customer management system,
photocopy and file forms, scan and upload forms onto the electronic
records management system (FASTRACK), and write letters to
customers using Microsoft Word.

Prior to working at (Organisation) I worked in the front office at

(School). This involved processing enrolments, typing letters using
Microsoft Word, answering queries by phone (using a Commander
system) and email (using Lotus Notes), photocopying, faxing,
incoming and outgoing mail, filing, maintaining stationery and sick
room supplies, petty cash, and other administrative duties as
requested by the Principal.

I consider my computing skills to be of a very high standard. I am

familiar with a variety of computer programs that assist with my
day-to-day work, and I have a fast and accurate typing speed (110
words per minute with 98% accuracy). I have completed a Microsoft
Word course and subsequent test and scored 85% at the
intermediate level. Both my keyboarding skills and knowledge of
word processing software assists in typing accurate correspondence,
in a timely manner. I am also a very organised person who prefers
to work in a structured environment, and as such all of my tasks are
completed in a timely and organised method in order of priority.

Relevant Employment Experience:

(Organisation) Customer Service & Administration
2012 current
(School) Administration 2007 2012
(Non-Profit Organisation) Administration 2002 -
2007