MANUAL 1

Particulars of organization, function and duties

GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI

DEPARTMENT OF FOOD SUPPLY AND CONSUMER AFFAIRS

The Department of Food & Supply undertakes the following activities:

- Public Distribution System(PDS) of essential commodities with a view to

maintain and secure equitable distribution and availability of specified
food articles at fair price shops by enforcing essential Commodities Act,
1955 and various Control Orders.
- Consumer Affairs for better protection of interest of consumers. Setting
up of State Commission, and District Forum for the redressal of consumer
disputes under the Consumer Protection Act, 1986.
- Enforcement of the standards of Weight & Measures Act, 1976 and
Weight & Measures(Enforcement) Act, 1985 and Rules made thereunder.

Organizational Structure

- The Department consists of 70 circle offices situated at each Assembly

Constituency and headed by an officer of the rank of Food & Supply
Officer. These Circles have been divided into nine zones. Each zone is
headed by the officers of the rank of Assistant Commissioner/Dy.
Commissioner and they are further supervised by the Addl. Commissioner
/ Special Commissioner /Commissioner.

Public Distribution System

- Specified Food Article such as Wheat, Rice, Sugar and Kerosene oil are
distributed through public distribution system at the Government
approved rates. These commodities are distributed through P.D.S. outlets
to consumer card holders.

How to get ration card? (APL : Above Poverty Line)

- The head of a family or any member of the family can obtain prescribed
application form No.1 for the preparation of ration card from the circle
office free of cost. This form can also be down loaded from the Delhi
Government website www.delhigovt.nic.in

Documents to be submitted with Application Form

- Two Passport size photographs of the Head of the Family, duly attested on
front by a Gazetted Officer, Member of Parliament, M.L.A. or a
Municipal Councilor.
Proof of residence.

Case of House Owner Registration Deed, Allotment letter, Power of Atttorney,

house Tax Receipt Etc. Besides this attested copies of Electricity and Water Bills
can also be submitted as proof.

In case of a tenant No objection certificate from the house owner, rent receipt
and other documents in support of legal possession of premises by house owner.
If the house owner does not give no objection certificate or rent receipt, in that
case may furnish the witness certificate of the neighbors or submit any other
document, which may prove his stay at that address for a long time.

- If a person is not having surrender/deletion certificate in respect of his old

Ration Card, he may submit an affidavit to this effect duly attested by
Notary.
- The Circle Officer Shall issue the ration card within 45 days from the date
of receipt of application, provided the application is complete in all
respect.

Other Types of Forms available on Website http://www.fs.delhigovt.nic.in

Form A for all type of request relating to change in ration card / new
ration card.

Time Frame for disposal of various applications.

S No. Work Time limit Final Authority

1. Getting a New Ration Card 45 days Food & Supply

Officer
2. Surrender of Food Card Same day if the Food & Supply
Ration card is Officer
submitted with the
application form
Deletion of name of a family 10 Days Food & Supply
member from the Ration Officer
Card
4. Addition of name by 10 Days Food & Supply
submitting deletion Officer
certificate from F&S Deptt.
of Delhi and copy of birth
certificate in case of minors

B. in other cases
10 days
5. Change in address within the 10 days Food & Supply
same Circle Officer
6. Change of F.P.S./K.O.D. 10 days Food & Supply
within the same circle Officer

What is the Criteria for Distribution of Foodgrains ?

The entire population of Union Territory of Delhi have been divided into
following categories for the purpose of proper supply and distribution of SFAs
and kerosene oil.

Below Poverty Line:

Families having total family income upto Rs. 24200/-P.A. have been
identified under this category. These families are distributed 35 Kg. of
foodgrains per month at a subsidized rates of Rs. 4.65/- per kg. for wheat and Rs.
6.15/- per kg for rice and 6 Kg of sugar per card per month @ 13.50 per kg.
Under this scheme a total of 209907 lakh as on Nov 2009 families are benefited.

Antyodadya Anna Yojana

Under this Scheme 35 kg of foodgrains per month are provided @ Rs. 2/-
per kg for wheat and Rs. 3/- per kg for rice and 6 Kg of sugar per card per month
@ 13.50 per kg. Presently 129385 Lakh (approx.) as on November 2009 families
are benefited under this scheme.

Annapurna Yojna

Under this scheme destitute persons of more than 65 years of age having
no regular source of income are distributed 10kg of foodgrains free of cost every
month.

The beneficiaries under the scheme of Below Poverty Line, Antyodaya

Anna Yojana and Annapurna Yojana are finalized by Circle Advisory Committee
consisting of Following:

- Area MLA; Chairman

- Food & Supplies Officer of the concerned circle
- 10 members nominated by Chairman

Welfare institutions

The Welfare Institutions recognized by the Department of Social Welfare

such as beggars Homes, Nari Niketan, hostels of SCs/STs and backward class
students, homes for street children, destitute, neglected, delinquent and
abandoned children, juveniles, old persons etc. are supplies foodgrains @ 15kg
per inmate month at the prescribed rate for Below Poverty Line.

APL Families

Families of Above Poverty Line earning below Rs. 1,00,000 PA and those
who have got there cards stamped are entitled for 35 kg of foodgrains per card
per month @ Rs. 6.80 for wheat and Rs. 9.00 for rice.

Who is entitled for Sugar ?

Card holders under Below Poverty Line and Antyodaya Anna Yojana are
eligible for sugar 6 Kg of sugar per card per month @ 13.50 per kg

Who is entitled for K. Oil ?

Only those card holders who are not using cooking gas are entitled for
kerosene oil @ Rs. 9.32 per litre.

What is the scale of Distribution ?

Food Grains (per month)

Categories of family Wheat Rice
Wheat Eaters 25kg per card 10 kg per card
Rice Eaters 10 kg per card 25kg per card

What information should be displayed by the P.D.S. Outlet?

- License/Name and number of Authority Letter;

- Stock as on date;
- Weekly Off;
- Rates of Commodities;
- Samples of sugar, wheat and rice;
- Timing of Fair Price Shop i.e. 9 am to 1 pm and 3pm to 7 pm on all
working days of the concerned area.
- Procedure for making complaint.
- List of BPL/AAY beneficiaries
- Entitlement of commodities for BPL/AAY/APL
- Scale of issue
- Stock of essential items/SFAs received during the month
- Information about inspection of record by any citizen on every Saturday
except for second Saturday between 2PM to 5PM. Commodities.
- Name & Telephone No. of FSO
 - Name & Telephone No. of Zonal Assistant Commissioner
- Name & Telephone No. of A.S.

Duties of the Card Holders

- Ration card should be kept safely and should not be given to others
- While drawing ration, ensure that the PDS unit holders makes entry in the
ration card and the receipts of the commodities purchased should also be
taken and he should never leave the ration card with the PDS unit holder.
- Check the quality of the commodity with the samples available in the
shop
- Proper attention should be given at the time of weighing of the
commodities.
- Any BPL card holders, whose annual income exceeds Rs. 24200/- has to
surrender his/her BPL Card and AAY card immediately and get the card
prepared under APL.
- No unauthorized alteration should be made in the entries of the consumer
card.
- In case of loss or damage of the ration card duplicate card can be obtained
from the circle officer on payment of prescribed fees.
- In the event of death of any family member or staying out of Delhi for
more than one month, the names of such persons should be got struck off
from the ration card and the prescribed commodities should not be drawn
from the FPS.
- Any change in the details/parameters on the basis of which consumer card
was issued like change in the units owing to increase or decrease in the
number of members of family and change in the age of family members
or issue of gas connections in the name of any members of the family
shall be immediately reported to the Food & Supplies Officer.

Complaints and Redressal

Complaints against the FPS regarding measurement, quality, excess

charging or refusal to issue commodities, black marketing, adulteration in petrol,
diesel or misuse of cooking gas etc. can be made to the following :

- Concerned circle FSO

- Asstt. Commr. Of the concerned circle;
- Addl. Commissioner-cum-Addl Secy., F&S Deptt., K Block, Vikas
Bhawan, I.P. Estate, N. Delhi
- Commissioner, F&S Deptt., K Block, Vikas Bhawan, I.P. Estate, N. Delhi.
- Control Room Ph. No. 23370841
- By e-mail to the deptt. at cfood@hub.nic.in
- Concerned Circle Advisory Committee.
- Concerned Vigilance Committee.
- Task force constituted under the chairmanship of Deputy Commissioner
(Revenue) of the district.
 Complaints against the officials of the Department against undue harassment
can be made to the Addl. Commissioner or Commissioner, Food, Supplies &
Consumer Affairs Department, situated at K- Block,Vikas Bhawan, New Delhi.

Your suggestions for improvement in the citizen charter are welcome

and be sent at the following address

Additional Commissioner (P.G.)

Food & Civil Supplies Department
Govt. of NCT of Delhi
K Block, Vikas Bhawan,
I.P. Estate, New Delhi-1100002