March Retreat 2017

Welcome
Host Welcome
Introductions

Warm up question

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 Member Update
Member Study Presentations: Our Process

Decided on a topic.
Developed a research question.
Discussed research methods.

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 Better for All:
Improving Care Relationships through
Communication Training
A proposed Research Study by VSC Bureau Members

Background
We shared stories about positive health
outcomes and what makes them happen. We
selected important story themes for a Research
Topic:
Having care providers that think
outside the box and dont give up.
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 Research Question
What best improves the quality of care in care
relationships?
Training care triads in communication skills
OR
Usual training of care providers and their
supervisors
Setting: In home personal care and household assistance.
Population: Care triadscare providers, supervisors and
recipients.
Interventions: Care triad communication training vs. usual
training.
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 Intervention Methods
Initial training that includes:
Overview of best practices in communication.
Modules on 1) active listening, 2) elders communication
needs and limitations & 3) conflict resolution.
Signed agreement of goals/expectations.
Establishing ground rules for the care relationship, with
attention to strengths/limitations of all parties.
In home activity in active listening & restating.

Monthly review of progress in care relationships.

Supervisors receive training on explaining the evaluation of care
relationships. 6
 Desired Results
Better Quality of Care among communication trainees:
1. Improved care relationships:
Clearer communication.
Professionalism.
Mutual respect and understanding.
Progression toward goals.
Ability to adjust to changing needs.
2. Care recipient satisfaction with:
Personal care.
Care of the environment/home.
3. Accidents & falls avoided/decreased.
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 Data Collection
Pre- & Follow-up surveys
o Check in every 30 days

Focus groups

Survey question on accidents/falls

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 Living in Our Shoes:
Experiential Training for Nursing Home Care
Providers
A proposed Research Study by Lieberman Bureau Members

Background
We shared stories about positive health
outcomes and what makes them happen. We
selected important story themes for a Research
Topic:
How to promote care providers that think
outside the box and dont give up so that
residents feel a sense of independence or
freedom, regardless of physical abilities.
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 Research Question
Which is a more effective method for training care
providers at a Long Term Care facility to think
outside the box?
An experiential training (Living in our Shoes).
OR
A standard lecture format.
Setting: Long term care facilities for older adults.
Population: Nurses and/or Resident Care Aides and older
adult residents.
Interventions: Training conducted by Living in Our Shoes vs.
Lectures.
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 Intervention Methods:
Living in Our Shoes Training
A sample checklist of training experiences:
Dining with other residents during meals.
Being confined and receiving assistance.
Being in a wheelchair.
Requesting assistance with toileting.
Being rushed/talked-over by a busy nurse.
Physical transfers.

Staff training will be overseen by a panel of long term care

facility residents.
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 Desired Results
1. Living in Our Shoes trainees will provide better
quality of care:
a) Improved attitudes related to patience, other soft skills,
and seeing residents as partners in care.
b) Timely responses to requests for assistance, with
common courtesy.
c) Ongoing interest in and attention to health problems,
changes in health, and overall well-being.

2. Residents will report improvements in

communication with Living in Our Shoes trainees:
a) Residents will feel heard.
b) Residents will feel as if their health changes are being
observed, recognized and followed-up on. 12
 Data Collection
Journals/Logs

Satisfaction Surveys

Pre- and Post-Test of

Attitudes

Resident anecdotes

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 Discussion of Proposed Studies
(small groups)
Break into groups to discuss your proposed
study with researchers
BREAKcheck your cell phones!
Reconvene for a recap of small group
discussions
Evaluation

Research
Presentations
& Discussion

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 Patient Engagement Discussion
CAPriCORN is a Clinical Data Research Network. A CDRN
shares patient data
Medical Centers/
Hospitals

Pharmaceutical Insurance
Companies Companies

DATA
Community Information
Health/Clinical
from patients Technology
Systems Organizations

Patient Advocacy Disease

Organizations Foundations

Our speaker today

Maureen Damitz, Member of the Patient and Clinical Advisory
Council for CAPriCORN 16
Evaluation

Patient
Engagement
Discussion

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 Next Steps/Adjourn
Next RetreatMonday, June 14th
ASA (American Society on Aging) Conference
Session Thursday, March 23rd
Other Announcements

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