SCORE GHANA

ILO-STCCI CONFERENCE
Kwamina Amoasi-Andoh
National Programme Manager
ILO SCORE Ghana
andoh@ilo.org ; 0244 321 186
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- Sustaining Competitive and Responsible Enterprises

INTERNATIONAL LABOUR ORGANISATION (ILO)-
A UN Agency which works with the Tripartite
partners of member states to provide Decent
Employment to its citizens.
Key Strategic Objectives Decent Work
EMPLOYMENT CREATION Opportunities for women and
men to obtain employment
Labour Standards
in conditions of freedom,
Social Protection equality, equity, and in a
Social Dialogue human dignity.

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 What is SCORE

SCORE means Sustaining Competitive and

Responsible Enterprise.
SCORE Training is the processes a qualified or
certified SCORE Trainer facilitate and coach
enterprises to undergo training in the SCORE Training
Methodology.
The processes involves classroom facilitation and
onsite coaching at the enterprise level for the
application and implementation of the SCORE
Methodology.
What is the SCORE Trainer Training Programme?

The SCORE Trainer Training Programme is the processes to

equip qualified Business Service Providers, specialized in
specific areas and experienced, with the SCORE Training
Methodology to be able to facilitate and coach enterprises to
undergo SCORE Training.
A potential SCORE Trainer needs minimum qualifications and
experience to go through the processes of Trainer Selection,
Training and Certification to become a fully qualified SCORE
Trainer.
EMPLOYMENT-Enterprise Development

The World Economic Crisis

Lost of jobs and unemployment especially the Youth
SMEs create 80-90% of employment in most countries
Many SMEs are closing down
Need to Build Capacities of SMEs to be Competitive,
sustaining and responsible to create and retain more jobs
SCORE is an ILO Strategy to address the problem.

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 Objectives of SCORE Training
ILO Employment Statistics are showing increasing gap between the
rate at which countries are creating and sustaining jobs and the rate
at which job seekers are entering the labour market
The difference is Unemployment and underemployment
Youth unemployment is increasing with its associated insecurity in
the world of work
ILO has developed over the years several job creation and
employment sustaining programmes to assist member States to
create jobs for their citizens.
The SCORE Training Methodology combines several of such ILO
interventions in a 5-Modular Training Programme aimed to assist
SMEs to grow, sustain and remain in their value-chain to create
decent jobs
 Based on past & present ILO programmes on
LMC, working conditions and productivity

ILC Conclusions on the Promotion of

Sustainable Enterprises (2007)
CSR in the Chinese textile
industry, 2008-09
R189 Job Creation in
SMEs (1998) Factory Improvement Programme (FIP) in Asia,
2001 08 (Better Factories/Better Work)

Programme for the Promotion of Management and Labour

Cooperation (PROMALCO) in the Caribbean, 2001-2005

SIYB, EYB, IWEB & OSH Programmes (WISE etc.) since the 90ies

Higher productivity and a better place to work An ILO action manual,

1988
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 Who Qualifies for SCORE?
SMEs are the Target for SCORE Training
SMEs are the main job providers in the world responsible for 80-90% of
decent jobs in developing and the developed countries respectively.
SCORE therefore targets the main providers of jobs in the world SMEs
especially those with Good Management, having potential for growth, and
employing about 50-300 employees
SCORE Training originally applied to SMEs in Manufacturing but the
Modules are now being modified to apply to the Service and other
Industries
SCORE Training applies the Demand-Driven approach and management of
SMEs are required to adopt the SCORE Methodology as part of
management processes to reap the maximum benefits
Several SMEs in a Cluster in a location or operating in a Value-Chain in a
geographical location turn to be very successful with SCORE Training.
A modular training programme
Module 1: Workplace Cooperation

Module 2: Product Quality Management

Module 3: Productivity and Cleaner Production

Module 4: Managing the Human Resoureces

Module 5: Safety and Health at work: A

platform for productivity

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Module 1: Workplace cooperation
A foundation for business success

By the end of the module, you will be able to:

Understand workplace cooperation and its role in enterprise
improvement
Implement steps to improve workplace cooperation through:
Better communications and information sharing
Enterprise improvement teams
Continuous improvement
5S Kaizen initiatives for workplace improvement

Establish a systematic approach to enterprise improvements

and track progress through the use of KPIs
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Module 2: Quality Management
Managing Continuous Improvement

By the end of the module, you will be able to:

Apply key quality concepts in TQM
Set quality goals for your business
Promote a quality assurance culture
Use different tools to analyze and solve quality problems
Increase customer satisfaction by:
o reducing production defects
o enhancing product and service quality
o delivering on time

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Module 3:
Productivity through Cleaner Production
By the end of the module, you will be able to:
Explain productivity and cleaner production and
their importance to enterprise improvement.
Complete cleaner production assessments to identify CP opportunities
and select options for improvement.
Implement CP actions using methods such as Kaizen, 5S, visual controls,
right-sizing of equipment and containers, and total productive
maintenance.
Measure and track improvements in workplace productivity and
environmental waste and risk reduction.
Successfully integrate CP into enterprise operations and continue to
improve productivity over time.

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Module 4: HR Management

By the end of the module, you will be able to:

Identify gaps in current and future HR needs
Explain how good HRM matters for productivity and quality
Implement structured procedures and policies that support
an effective HR system regarding the HR Cycle:
o recruitment, induction and training
o compensation & promotion
o discipline and dismissal
o non-discrimination policy

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 Module 5: The ILO OSHE at the Work Place
Train on Basic OSHE Management System
o OSHE Policy formulation
o Identify hazards, assess risks, develop and implement controls
o Identify relevant legal and other requirements, i.e. industry standards,
rules and regulations, ILO Conventions and ensure compliance
o Report, investigate incidents/accidents, identify the causes and
implement corrective/preventive actions
o Regularly evaluate overall performance of the OSHE MS through regular
site inspections, internal audits and management reviews
Develop OSHE Projects and implement them
Report Results: Templates, Before and after Pictures
 SCORE Training process

Factory day assessment visit to understand

Assessment the state of the factory

2 day classroom training to introduce

8 weeks

Classroom
training advanced manufacturing practices

Enterprise Enterprise visits to assist factories to

visits develop and implement good practices
by coaches
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 How to carry out SCORE Training Programme in
Enterprises
Application to participate in SCORE Training received
Enterprise Walk-through to verify the legibility of an enterprise
Brief the CEO to understand the SCORE Methodology and benefits to
support the training
Conduct the Baseline Visit (Visit 0)
Conduct the two-day Classroom Training on the Module content with
exercises
Conduct Factory Visit1 and train the EIT to develop their EIP
Conduct factory Visits 2-4 to consult, coach and train the EIT to implement
the EIP
Report results to CEO and ILO and/or the Implementation Association
supervising the Training
Certification processes for potential SCORE
Trainers

Trainer Application and CV

Trainer Selection: Use the Trainer Selection Form which
requires basic qualifications and experience with points
awarded using the Trainer CV
Trainer Performance at the TOT is also evaluated and
awarded using a developed template
Trainer performance at the Enterprise Training and Reports
are also evaluated using a developed template
The results of these 4-steps evaluation are used to certify
trainers as SCORE Qualified Trainers
Core Elements of SCORE Training- The Trainer as
Coach and Facilitator

The Trainer is the Change Agent in SCORE Training. A competent

Trainer working with cooperating management and willing workers
produce good results
The trainer facilitates the training of the EIT to understand the
SCORE Methodology and how to apply them in the enterprise
The trainer coaches management and workers at the enterprise to
score continuous improvement
The trainer can also serve as a consultant to management on
specific issues that he/she has the competencies
Trainers with background qualifications and experience in
Production, Quality, OSHE and HR tend to become very good
trainers in these Modules.
Core Elements of SCORE Training- Enterprise
Improvements Teams

The Enterprise Improvement Team (EIT) is a group deliberately put

together composed of workers, supervisors and management to
work for the continuous improvement of the enterprise based on
the SCORE Methodology
The EIT Leads in the implementation of the Enterprise
Improvement Plan (EIP)
Shares learning from SCORE classroom training with other workers
Meets on a regular basis (weekly) to
o Monitor EIP implementation
o Solve obstacles and problems
o Encourage team work
Key factors for EIT success

Leadership &
Recognizing
management Training
achievements
support

Membership
Paid time
stability

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 SCORE relies on methodologies tested and
refined in many countries
China - A knitting firm
introduced anti-
discrimination policies and
transparent hiring practices
Results: Improved morale
and reduced absenteeism
by 12%

India A metal works

firm implements Vietnam - A factory
production changes producing steel structures
Results: scrap materials established factory
reduced by 80% improvement teams
Results: Raw material
wastage decreased by
Sri Lanka - A garment Indonesia An auto- 60%, on-time delivery
factory introduces 5S parts firm reduces increased by 24% within 9
and quality assurance defects by 50% in 3 months
Results: 50% reduction months Productivity improvements
in defects in 4 month allowed for wage increases
and improvements in by 40%
staff motivation 21
Rationale behind SCORE
For example
Increased profitability
where workplaces are safe,
wages are paid in time, and
workers can raise concerns
Increased productivity
where workers receive
basic training
Decreased productivity
where workers are
concerned with verbal
abuse
Compliance strengthens
relations with buyers and
brings more attractive
business
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 Fortune 500 companies
2004 list 2014 list

Rank Company Rank Company

1 Wal-Mart 1 Wal-Mart
2 Exxon Mobil 2 Royal Dutch Shell
3 General Motors 3 Sinopec
4 Ford Motors 4 China Petroleum Corporation
5 General Electric 5 Exxon Mobil
6 Chevron Texaco 6 BP

7 Conoco-Phillips 7 State Grid Corporation China

238 of 500 largest companies in the
8 Citigroup 8 Volkswagen
world in 2004 did NOT appear on the
9 IBM 9 Toyota
same list of 2014. 48% turnover in 10 Glencore
10 AIG
just a decade!

Even the largest companies with vast resources at their disposal struggle to remain
competitive over an extended period of time.

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Sekondi Takoradi Chamber of Commerce and
Industry Collaboration

GEISCon 2015
Selection of STCCI as ILO Collaborator and Partner
MOU
Trained 12 Trainers for Western and Central Regions
Trained 17 Enterprises with STCCI in Central and Western
Regions
15 of the Enterprises have been vey successful in
implementing their Enterprise Improvement Plans EIP
Certification today for Module 1 of SCORE Methodology
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SOME BASIC RESULTS FROM GHANA

SCORE has operated in Ghana for the last 5 years and 120
Enterprises are trained; 109 have implemented their EIPs with
the following results:
Improved Worker-Management cooperation,
reduction of defects 38% on average
Reduction in Wastes 42%
Implemented 5S in all the 109 enterprises
Reducing cost 25% on average
Increased in Productivity averaging 18%
Changed managements negative attitudes towards
workers
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 RESULTS CONT.
Increased Employment averaging 25%

Employees and managements are happier

due to Workplace Cooperation

Changed worker attitudes towards work

and responsibility

Mainstreamed Gender at the Work place

of the enterprises
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 SCORE
THANK YOU
FOR YOUR ATTENTION

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