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About.com About Education English as 2nd Language ... English Writing Style - Sentence, Paragraph and Essay Writing Skills
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you can refine your business letter writing skills by focusing on dierent types of business Advanced Level English
letters, as well as other business documents to refine your skills for your business needs Pronunciation and Conversation Skills
at your employers or your own small business organization. English Lesson Plans
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The start of any business letter begins by Listening Skills
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addressing the recipient of the letter. Writing in English
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Dear Dr., Mr., Mrs., Ms. Smith: ESL Schools, Courses, Software, Products
Generally speaking, use Ms for women unless asked to use Dr, Mrs or Miss. Use Mr. for
men unless asked to use Dr.
If you are unsure how formal you should be, always choose a more formal form. Writing
to a specific person is always preferred if at all possible.
Formal forms are used in formal business letters. However, emails are often much less
formal and are generally written using the first name without 'Dear'
The Reference
Begin by referencing a specific conversation or other contact means. If this is the first
letter in a conversation, you can also provide the reason for writing.
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With reference to your advertisement in the Times, your letter of 23 rd March, EDUCATION
your phone call today,
Thank you for your letter of March 5 th . What Does "Equal
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The Reason for Writing
By Jone Johnson Lewis
Women's History Expert
I am writing to...
8 Tips for a
... inquire about 4 Successful College
... apologize for Visit
... confirm By Allen Grove
College Admissions
... comment on Expert
... apply for
Ancient Techniques
I am writing to inquire about the position posted in The Daily Mail. 3 That Will Improve
Your Memory
I am writing to confirm the shipment details on order # 2346.
By Grace Fleming
I am writing to apologize for the diculties you experienced last week at our branch. Homework & Study Tips
Expert
Once you have introduced the reason for writing your business letter, move on to stating
more specifically the purpose of your letter. Here are a number of possibilities: What Happens
2 When Galaxies
Collide
Requesting Something
By John P. Millis, Ph.D
Space/Astronomy Expert
Could you / Would you possibly...?
I would be grateful if you could... Is Your Car
Could you / Would you please...? 1 Prepared for a
Weather
Emergency?
Would you please forward your job requirements?
By Tiany Means
I would be grateful to meet with you next week. Weather Expert
Would you possibly have time for a meeting next week?
I would be delighted to give you a tour of our facility this coming month.
Unfortunately
I am afraid that
Enclosing Documents
I am enclosing
Please find enclosed
Enclosed you will find
Closing Remarks
Thank you for your help Please contact us again if we can help in any way.
there are any problems.
you have any questions.
The Finish
Use the following phrases to end your business letter or email. These phrases are called
"salutations" and are chosen based on your relationship to the person you are writing.
Yours faithfully,
Used in formal letters and if you don't know the name of the person you're writing to.
Yours sincerely,
Used in formal letters if you know the name of the person you're writing to.
Best wishes,
Sample Letter
Fred Flintstone
Sales Manager
Cheese Specialists Inc.
456 Rubble Road
Rockville, IL
Dear Mr Flintstone:
With reference to our telephone conversation today, I am writing to confirm your order
for: 120 x Cheddar Deluxe Ref. No. 856
The order will be shipped within three days via UPS and should arrive at your store in
about 10 days.
Yours sincerely,
Kenneth Beare
Director of Ken's Cheese House
For more detailed help with standard business writing skills, I highly recommend these
business English books.
Now that you understand basic business letter writing style, you can use this guide to
dierent types of business letters to refine your skills for specific business purposes such
as making inquiries, adjusting claims, writing cover letters and more.
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Take this twenty question quiz to test
advanced level English skills
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Take this quiz to test your knowledge
of business English
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