JEZAETH A.

CABILES
VILLA 2 21A St. RAHIDIYA DUBAI UNITED ARAB EMIRATES
Email: keptain24z@gmail.com

PHONE: +971543974409

KEY ACHIEVEMENTS

Managed to always put myself in the customers perspective to effectively

understand the situation and be able to address the problem in a timely manner
Keen to details given to me and collect them as a reference to resolving an existing
issue.
Maintained a sense of urgency to every situation needing an immediate fix,
acknowledging the value of time to the clients business.
Successful endorsements of problems to a higher department whenever
necessary and keeps track of any repetitive or common problem to formulate
possible means to resolve and avoid them.

EMPLOYMENT

Customer Service Representative

Eperformax Contact Center and BPO
JY Square Mall,Lahug,Cebu City 6000, Cebu City, Philippines, 6000
December 23, 2014 July 23, 2016

Answer large volume of calls in a day from international customers and provide
assistance according to their concerns
Help customers decide what service or product to choose that suits to their
needs, lifestyle and interests
Provide effective walkthroughs to customers who are having challenges with
updating their account information, placing their orders, etc. and give them tips
for future references
Keep track of issues that are recurrent to be able to create strategies on how
to resolve them
Customer Service Representative
PanAsiatic Solutions
Carlos Hilado Ave.,., Circumferential Road, Bacolod City, Phillippines 6100
July 2, 2012 November 20, 2013

Perform assigned customer service, telemarketing, and back office tasks

Update customer account such as subscribed services and validity
Provide resolutions to customers experiencing issues with their services
and endorse them to higher department for further support whenever
necessary
 Training

Aircraft technician
Fliteline Aviation
Plaridel Airport Lumangbayan Plaridel,
April 18, 2011- December 22, 2011

Education

Asian College of Aeronautics

Aviation Electronics Technology (2009-2012)

Manghanoy National High School

High School Diploma, March 2009

VALEDICTIORIAN

Manghanoy Elementary School

Primary Education Diploma, March 2005

VALEDICTORIAN

Computer Proficiency

Microsoft Office such as Microsoft Word, Microsoft Excel, and Microsoft Power point

Personal Background

Name: Jezaeth A. Cabiles

Birthday: Dec. 3, 1992
Birthplace: DAS.,Toledo City, Cebu
Religion: Roman Catholic
Citizenship: Filipino
Marital Status: Single
Languages: Filipino, English
Skills: Fast Learner, Computer Literate, can do researches, documentation; have
good oral and written communication skills (both English and Filipino)

References

Available upon request.