11/17/2016 BMCARSRemedyandITSMTipsandTricks:RemedyInterviewQuestions

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BMCARSRemedyandITSMTipsandTricks
AllinformationaboutBMCRemedyARSplatformandITSMSuite

Tuesday,December24,2013 Searchhere...

Search
RemedyInterviewQuestions
NametheobjectsofRemedy?
Forms,ActiveLinks,Filter,Escalation,Menus,Guides,Applications
BlogArchive
NametypeofformsavailableinRemedy?
2014(1)
RegularForm:StoresdataintheDatabase
DisplayonlyForm:MeantfordisplayPurposes 2013(4)
JoinForm:Tojointworegularformsandtoshowtheinformation.Doesntstoreanydata December(4)
ViewForm:ToaccessnonRemedytablesresidedinthesameserver. ARSRemedyInstallationScreen
VendorForm:Tointeractwithexternaldatabase. Shots
FunctionsusedinARSRemedy
WhataredifferenttypesoflicensesavailableinRemedy?
ReadLicense WebServiceforcreatinganentry
FixedLicense RemedyInterviewQuestions
FloatingLicense
RestrictedReadLicense

WhataredifferentjoinscreatedusingRemedy?
InnerJoin AboutMe
OuterJoin

Namecorefieldsavailableinaregularform?
RequestID,Assignedto,Modifieddate,Createdate,Submitter,LastModifiedBy,
Status,ShortDescription
Basu
Jamshedpur,
WhatisActivelink,Filter,Escalation?
Jharkhand,India
ActiveLink:Client(Anyuser)sideaction
Filter:Serversideaction Iamfrom
Jamshedpur,working
Escalation:Timelybasedfilter inITfieldasITSM
Consultant/Developer
WhatarethedifferenttypesofMenus? Viewmycomplete
Searchmenu,FileMenu,SQLmenu,CharacterMenu,DataDictionaryMenu profile

WhatarethedifferenttypesofApplicationsavailable?
LocalApplication:Residesonsingleserver,sharingofdata,Groupbasedpermissions
DeployableApplication:Residesonmultipleservers,Nosharingofdata,RolebasedPermissions

WhatarecoremodulesinV3?
Servicestrategy
ServiceDesign
ServiceTransition
ServiceOperation
ContinualServiceImprovement

WhatisthedifferencebetweenaFunctionandaProcess
Function:AteamorgroupofpeopleandthetoolstheyusetocarryoutoneormoreProcessesor
activities.
Process:Astructuredsetofactivitiesdesignedtoaccomplishaspecificobjective

WhatisIncidentManagementandProblemManagement?
IM:Restoresthenormalserviceoperationassoonaspossibleinordertoreducetheimpactonthe
business.ItsaReactiveapproach.
PM:Findstherootcauseoftheproblemtoreducetheincidentoccurrence.ItsaProactive
approach.

Howalertconfigure
FromARUserthereisalertEventsform.

Whichareadvancefield?
CurrencyField,Table,ResultsList,AlertList,AttachmentPool,ViewField

Whatisdifferencebetweenrealanddecimalfields?
RealField:Thenumberofdecimalplacesdisplayedintheusersview.Thedisplayednumberis
roundedoff,butthevaluestoredinthedatabaseisnotchanged.

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DecimalField:Thenumberofdecimalplacesdisplayedintheusersview.Thedefaultprecision
settingis2andthemaximumvalueofprecisioninARSystemis9.

Whatisimplicitandexplicitgroup?
Animplicitgroupisagroupinwhichusersareautomaticallymembers.
Public(GroupID0)
Submitter(GroupID3)
Assignee(GroupID4)
AssigneeGroup(GroupID7)
Anexplicitgroupisoneinwhichyoumustassignusersmembership.
Administratorscancreateexplicitgroups.
Administrator(GroupID1)
SubAdministrator(GroupID5)
Customize(GroupID2)

Whicharestaticanddynamicmenu?
FILEandCharacterarestaticmenu.
Search,sqlandDatadictionarymenu.

Whatisonopenandonconnectrefresh?
OnConnectRetrievesthemenuwhentheuserselectsthemenuafteropeningtheform.To
updatethemenu,theusermustreopentheform.
OnOpenRetrievesthemenueachtimetheuseropensit.Frequentmenuretrievalcanslow
performance,soselectthisoptiononlywhenitiscriticalthatthemenubeabsolutelyuptodate.
On15MinuteIntervalRetrievesthemenuwhentheuserfirstopensit.Themenuisalsoupdated
whenitisselectedandmorethan15minuteshaveelapsedsincethelastupdate.

Whatisdiaryfield?
ThevalueplacedintheDefaultValuefielddisplayswhenusersloaddefaultvalueswhile
performingasearchorsubmittinganewrequest.Thefieldvaluecanbeastaticvalueoroneofthe
keywordsavailablefromthepulldownmenutotherightoftheDefaultValuefield.Previousentries
inadiaryfieldcannotbemodified.Aftertherequestissaved,thecurrentdatainadiaryfieldis
addedtothepreviousdata,anditcannotbemodified.

Wherewedisableguestuser?
ARAdminselectserverthen>ServerInformation>Configuration>disabletheoptionofguestuser

Wherewecanactivateactivelinklogfile?
ARUser,Tools>Option>logging>clicktoactivelink

Tellaboutdisplayonlyform?
itisuseforacontrolpanelandforadialogboxpurpose
ControlPanel:Adisplayonlyformcanbeusedasacentralizedentrypointfromwhichusers
choosethetaskstheywanttoaccomplish.Whenaformisusedinthisway,itisreferredtoasa
controlpanel.Acontrolpanelmightincludetasksencompassingavarietyoffunctionalareassuch
asHelpDesks,EmployeeServices,andAssetTracking.Usersselectafunctionalareafromthe
maincontrolpanelandfillindataontheformrelatedtothespecifictask.
Dialogboxes:requireuserinteractionandareusefulwhenyouwantto:
Promptusersforconfirmation.
Implementamaindetail(orparentchild)relationshipbetweenformswhereuserscaneditthe
mainformusingadetailsdialogbox.
Reuseaforminavarietyofways.
Embedatablethatlistsoptionsfromwhichuserscanchoose.
Provideawayforuserstoeditorviewararelyusedsetoffields,andthusavoidclutteringthe
mainform.
Provideawayforuserstovieworeditasetoffieldsthathandlecomplexcalculationsof
multiplecomponents.

WhataretheDataFields?
Characterfield,integerfield,dairy,real,decimal,date,time,currency

WhatareAdministratortaskanddevelopmenttask?
AdministratorTasks
ARSystemadministratorscanperformdifferenttypesoftasksadministrativeanddevelopment.
Dependinguponyourenvironment,theadministratormayperformallofthetasksormultiple
peoplemaydivideupthetasks.
InstallingRemedyApplicationsandComponents
AdministratorsresponsibilitiesincludeinstallingandmaintainingtheARSystemandapplications
writtenfortheARSystem.
StartingandStoppingServers
AfteradministratorsmodifycertainARSystemserversettings,ARSystemserversneedtobe
stoppedandrestartedbeforethechangesareimplemented.
MonitoringServerStatistics
Systemadministratorsmonitorserverevents,includingchangingserversettings.Administrators
canalsomonitoraddingandmodifyingusersandgroups.
CentralizingPreferences
Thepreferenceserverenablesyoutoaccesspreferencesregardlessofwhichclientyouareusing.

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DuringinstallationoftheARSystemyouarepromptedtoinstallapreferenceserver.Ifyouchoose
toinstallit,theserverbecomes
InstallingtheARSystem,MidTier,andotherARSystemcomponentsandApplications
startingandstoppingservers
monitoringserverstatistics
Centralizingpreferences
Modifyingserversettings
Managinglogfiles
ImportingandexportingObjectsanddata
Localizingapplications
ManagingAccessControl
Developmenttasks
Creatingformsandfields
Creatingworkflowto:
Automateusertasks
Enforcebusinessrules
Escalaterequeststomeetservicelevelagreements
Deployingapplicationstotheweb

Whataretheextensionoftheexportfilesanduses?
ARExport(.arx)FileType
ARExportisthedefaultexportfiletypeandyieldsthecleanestresultswhenexportingand
importingARSystemdata.ThisformatisdesignedtoproperlyformatdatathatisexportedfromAR
SystemUserandimportedusingARSystemImport.ThisistheonlyformatthatcapturesStatus
Historyfieldvalues.
ARXML(.xml)FileType
ARXMLisalsogeneratedbyexportingdatafromARSystemUser.ItisanARSystemXML
standardderivedfromtheW3CXFormstandardanditcontainsseveralelementsthatarerequired
forARSystemuse.IfyouplantoimportXMLdataintoanARSystemformusingARSystem
Import,yourdatamustconformtotheARSystemXMLdataspecification.
CommaSeparatedValue(.csv)FileType
Thisformatiscommontomanyapplications.ThevaluesinCSVformatdatafilesareenclosedin
doublequotes,withliteraldoublequotesdoubled().
ASCII(*.asc)FileType
ASCIIfilescontainauserdefinableformat.Valuesareseparatedbyastringthatdoesnotappear
anywhereexceptbetweenfields.

ListthedifferenttypesofARSystemUserLicenses?DifferentiatebetweenFixedLicenseand
FloatingLicense?
ThetypeoflicenseyouspecifydeterminesthetypeofARSystemaccessauserisgranted.There
arefivetypesoflicensesavailableforusers.
RestrictedReadView,Search
ReadView,Search,Create
FixedView,Search,Create,Modify
FloatingView,Search,Create,Modify(Onshare)
LicenceTypePurpose
ReadProvidescreateandsearchcapabilities(whereallowedbyaccesscontrol).Anunlimited
numberofReadlicencesareavailable.Allusers,includingthoselogginginasguestusers,have
Readlicensecapabilities.
FixedProvidesallofthecapabilitiesofaReadlicense,plustheabilitytoupdateexistingrequests.
FixedlicensesareassignedtospecifiedusersoftheARSystemwhocansubsequentlyaccessthe
systematanytimewithfullcapabilities.ThisisalsoknownasaFixedWritelicense.
FloatingProvidesthecapabilitiesofaFixedlicense,butonasharedbasis.Whenuserswhohave
FloatinglicensesconnecttotheARSystem,theyretrievealicensetokenfromtheARSystem
server,ifoneisavailable.IfnoFloatinglicenseisavailable,thentheuseronlyreceiveslimited
(read)accesspermissionsuntilaFloatinglicensebecomesavailable.Floatinglicensetokensare
freedwhenauserexitsARSystemUserorthelicensetimesoutfromlackofuse.Thedefault
timeoutvalueforFloatinglicensesistwohours.ThisisalsoknownasaFloatingWritelicense.
FixedFullText/FloatingFullTextProvidesfulltextsearch(FTS)capabilitiestothespecifieduser
whenattemptingafulltextsearch.FixedandFloatingfunctionsaredescribedabove.

WhatdoyoumeanbyPreferenceServer?
ThePreferenceServerfeatureallowsusersandadministratorstoaccesstheirownpreferences
acrossdifferentmachines.Afterapreferenceserverisestablished,auseroradministratorcan
specifythepreferenceservernameintheLogindialogboxwhenstartinganARSystemclient.This
allowsthepreferencesfortheusertofollowthemfrommachinetomachine.
BENEFITS:Enduserscanaccesstheirpersonalpreferencesfromanymachine.Theadministrator
candefineenduserpreferences.Webuserscanhavestoredpreferences.
WhatisAdvancedSearchBar.WhatisthepurposetousethisAdvancedSearchBar?
ifyouwanttolimitthedatathatyouareexporting,entersearchcriteriausingtheAdvancedSearch
bar,SearchbyExample,

WhatisthedifferencebetweenReadandRestrictedLicense
ReadHecansubmithisownrequest,View,Modifyhisrequest.
Restrictedcansubmitbutcannotmodifyhisownrequest.

Whatisfilterphasing?

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Actionswithinfiltersarecarriedoutinoneofthreephases.Allphase1actionsarecarriedout
immediately.Phase2andphase3actionsarequeuedtobecarriedoutlater.
Thefollowingphase1actionsarealwaysperformedassoonastheycanbe:

CallGuide

ExitGuide

GoTo

GoToGuideLabel

LogtoFile

Message

SetFields
Phase2actionsarequeuedwhentheyareencounteredandperformedafterallphase1actions
fromallfiltersexecute.Ifaphase2actiontriggersmorephase1actions,thenthosephase1
actionsareperformedbeforethenextphase2action.Ifaphase2actiontriggersmorephase2
actions,thentheyareaddedtotheendofthephase2queue.
Phase2actionsinclude:

PushFields

DirectSQL
Phase3actionsdonotincludeanydatabaseinteraction.Allphase3actionsencounteredare
queuedandperformedafterallphase1andphase2actions.
Phase3actionsinclude:

Notify

RunProcess

DSO
Phase3actionscanfailandnotaffecttheoperationssuccess.

WhatisthedifferencebetweenSetFieldandpushfield?
SetFieldsactionsthatgetexecutedupdatethespecifiedfieldsonthescreen.However,theydo
notwritethevaluestothedatabase.
PushFieldsactiontransfervaluesfromselectedfieldsinthecurrentrequesttoanotherrequest.
Thisenablesyoutoautomateupdatestothedatabase.

WhatisRunProcess?
RunProcessactionexecutesacommandtorunanindependentprocessonaclientoran
ARSystemserver.ThesystemwillexecutethecommandspecifiedintheCommandLinefield.
TheRunProcessactiononlyexecutesanindependentprocessitdoesnotreturnavalue.Give
someegs.OfRunProcess.

HowtoaddgroupsaccordingtotheCTI?
IntheRemedyApplicationConfigurationConsole,GotoSupportSpecificsTab,ClickontheFirst
Step(GroupSupportStaffSkills),SelectanyGroupinGroupNamefieldthatyouwanttoconfigure
andclickAddButton.Selectthemodule,CTIandRSDasperyourchoice.Then,theparticular
groupwillgetaddedaccordingtoyourconfiguration.

WhatisthedifferencebetweenFixedandFloatingLicense?
FixedLicenseprovidesallofthecapabilitiesofaReadlicense,plustheabilitytoupdateexisting
requests.FixedlicensesareassignedtospecifiedusersoftheARSystemwhocansubsequently
accessthesystematanytimewithfullcapabilities.ThisisalsoknownasaFixedWritelicense.
FloatingprovidesthecapabilitiesofaFixedlicense,butonasharedbasis.Whenuserswhohave
FloatinglicensesconnecttotheARSystem,theyretrievealicensetokenfromtheARSystem
server,ifoneisavailable.IfnoFloatinglicenseisavailable,thentheuseronlyreceiveslimited
(read)accesspermissionsuntilaFloatinglicensebecomesavailable.Floatinglicensetokensare
freedwhenauserexitsARSystemUserorthelicensetimesoutfromlackofuse.Thedefault
timeoutvalueforFloatinglicensesistwohours.ThisisalsoknownasaFloatingWritelicense.

WhatisthedifferencebetweenExplicitandImplicitGroup?
Anexplicitgroupisoneinwhichyoumustassignusersmembership.
Administratorscancreateexplicitgroups.

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PredefinedExplicitGroups:
Administrator(GroupID1)
SubAdministrator(GroupID5)
Customize(GroupID2)
Animplicitgroupisagroupinwhichusersareautomaticallymembers.Membershipinall
implicitgroups,exceptPublic,isbasedonthecontentsofspecificfieldsinarequest.Youcannot
assignuserstoimplicitgroups,itisautomaticallydone.Bynotassigningausertoanygroups,the
userhasonlybasicPublic,Submitter,Assignee,orAssigneeGrouppermissions.
PredefinedExplicitGroups:
Public(GroupID0)
Submitter(GroupID3)
Assignee(GroupID4)
AssigneeGroup(GroupID7)

Howcanwegiveindextoaform?
Doubleclickontheform.ItwillopentheFormProperties.GotoIndexesTab.
ChoosethefieldforwhichyouwanttomaketheindexandchecktheuniquecheckboxIfyouwant
theindextobeunique.

WhatisJoinForm?Canwejoinaregularformandadisplayonlyform?
Joinformsdisplaydatabycombiningthedatafrommultipleregularforms.
Joinformscanbeusedtocreatereportswithdatafrommorethanoneform.
Wecannotjoinaregularformandadisplayonlyform.

WhyAisnotgettingnotifiedifhesubmitsarequestandbisgettingnotificationwhilesubmittingthe
request(theybothhavesamepermissions)?
ItmaybepossiblethatwhileconfiguringthePeopleDefinition(Step3inGeneralTabinRemedy
ApplicationConfigurationConsole),theNotificationMethodFieldissetasNoneforAandasAlert
forB.

WhatarethefieldsinstatusdropdownlistinRemedySupportConsole?
Thereare6fieldsstatusdropdownlistinRemedySupportConsole:
New
Assigned
Pending
WorkInProgress
Resolved
Closed

Howmanytablesgetcreatedinthedatabaseforaregularform?
Therearemainly3tableswhichgetcreatedinthedatabaseforaregularform:
1.Maindatatable
2.Statushistorytable
3.Indexing
Andiftheregularformcontainsattachmentandcurrencyfields,thenthese2tablesalsogets
created:
4.Attachmenttables
5.Currencytable

WhatisARSchema?
Thearschematableholdsinformationabouteachform,includingformname,schemaIDandnext
requestID.

Whatisnumberbelownote?
1000

Whatisindexing?
Forasearching

Whatarestatesofdeployableapplication?
Test,Maintenance,Production

HowcanwedisableSAVEbutton?
Selectform/form/currentview/property/menuaccess

Whatistheentrymodeofdisplayonlyform?
Disabledentrymode

Whatisarchive?
Dataarchivingenablesyoutomakearchivecopiesofdataonaspecifiedform.

Explainmergeconditioninfilter?

ExecuteswhenarequestismergedintothedatabasebyusingBMCRemedyDataImport,aDSO
independentcopytransfer,orthedataimportcommandlineinterface.

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Midtierpathforthelogin?
http://192.168.1.86:8080/arsys/shared/login.jsp

Differencebetweencharacterfieldanddairyfield
Wecanaddmenuintocharacterfieldbutnotindairyfield,wecangivethepatterntothecharacter
field

WhatisSearchmenu?
HierarchicalSearchMenu
Asearchmenucanbeahierarchicalmenu.Toshowmultiplelevels,addmultiplefieldstotheLabel
fieldslist.Onlyonevaluecandisplayinthefield.ThisexamplesearchesforallteamsintheDEV
XYZ:Peopleform.Theteamsaredisplayedtotheuser.Theuserselectsateam,andthenasearch
isexecutedforanyfullnamesthatmatchtheteamselected.
ContentSensitiveMenus
Acontentsensitivemenuisamenuinwhichafieldsmenuvaluesvarybaseduponthecurrent
valuesofotherfields.Contentsensitivemenusextendthecapabilitiesofstandardsearchmenus
andareusefulincertainsituations.

Canrequestidbesubh001111?
Yes

Tellaboutdisplayonlyform?
itisuseforacontrolpanelandforadialogboxpurpose.
WhatarethetabsinRemedyApplicationConfigurationConsole?
Thereare4tabsinRemedyApplicationConfigurationConsole:
6.GeneralTab.

7.SupportSpecificsTab.

8.AddressTab.

9.AdvancedTab.

Howdoyoucallanactivelinkusinganactivelink?
UseGOTOaction

PostedbyBasuat10:07PM
Labels:ARSRemedy,BMCRemedy,Interview,Questions,Remedy

19comments:
Basusaid...
Dropmeanemailformorequestions.
December25,2013at1:03AM

Sweetysaid...
HiBasu,

Thanksforsharingthesequestions.

CanyoushareyouremailaddresssothatIcandropyouamail

Mineissweetykhanna43@gmail.com
March4,2014at7:56AM

lonertotheworldsaid...
HiBasu,

Pleasesharemorequestions

emailid:gshruti.ss@gmail.com
April22,2014at11:33AM

PoojaGuptasaid...
Hellothesequestionsarereallyveryhelpful.Pleasesendsomemorequstions
Pooja200gupta@gmail.com
April18,2015at10:33PM

tituboy22said...
HiBasu,

weusefulQ&A..plzsharesomeITSMrelatedQ&Atomymailid

tituboy84@gmail.com

http://ecomicszone.blogspot.in/2013/12/interviewquestions.html 6/8
11/17/2016 BMCARSRemedyandITSMTipsandTricks:RemedyInterviewQuestions
May20,2015at7:32AM

Anujsaid...
HiBasu,
Thanksforsharingthesehelpfulquestions.Canyoupleasesharesomemorequestion
onITSMandSRMonmyemailidbelow:

anujyadav.hbti@gmail.com

Thanksinadvance.

Anuj
June18,2015at2:52AM

RishiHsaid...
HiBasu,

Thanksforsharingthesequestions.

CouldyoupleasesharemorequestionsonmyEmail"rishi143121@gmail.com".

ThankYou
Rishi
June22,2015at2:11PM

vijisankarDsaid...
HiBasu,

Thanksforsharingthesequestions.

Canyoupleasesharesomemorequestions&mymailid"vijisankar.d@gmail.com"

Thankyou
vj
September15,2015at12:02AM

PraveenKumarsaid...
Pleasesharemorequestions.email:praveenk1405@gmail.com.Thanks,
October1,2015at3:47AM

DeeptiMahalwalsaid...
ThanksforthequestionsBAsu.Pleasesharemorequestions,ITSM,Emailengine
related.
MyemailIDdeepti.mahalwal@gmail.com
October15,2015at10:52PM

DeeptiAsthanasaid...
HiBasu,

Pleasesendsomemorequestionsifpossibleondeeptiasthana6@gmail.com.

Theabovelistedquestionsarereallyhelpful.

Regards,
Deepti
February17,2016at11:17PM

RanjithEGowdasaid...
Hibased,thisareveryusefulforme...pleaseshareifyouhavemorequestionsrelatedto
itsmandremedy....mymailidranjith.e.gowda@gmail.com
April20,2016at12:18AM

dipinsaid...
HiBasu,

PleasesendsomemorequestionsrelatedtoITSM,CMDBonmyemailid
dipingandhi@gmail.com

Thanks.
May22,2016at6:13AM

http://ecomicszone.blogspot.in/2013/12/interviewquestions.html 7/8
11/17/2016 BMCARSRemedyandITSMTipsandTricks:RemedyInterviewQuestions
Unknownsaid...
Hi..Thanksforsharingusefulquestions..

IfyouhavemoresetsofquestionsrelatedtoITSM,CMDBandActionrequestsystem
....Pleaseshare

Mymailed:snehakoli764@gmail.com
June5,2016at11:33PM

catchmeifucansaid...
Hi,thanksfortheusefulquestions,canyoupleasesendmemorequestionsaround
ITSM,CMDB,Integrator,andARSplease.
emailparag.jec18@gmail.com
June8,2016at2:36AM

chaukenkhensanisaid...
hello,thankyouforthequestionareveryhelpful,pleasesendmorequestionmyemailis
nkhensanichauke2@gmail.com
June29,2016at6:22AM

AbhishekTiwarisaid...
HiBasu,

thanksalotforallthesequestions.Pleasesharemorequestions.mymailidis
abhikingsy35@gmail.com
September8,2016at8:32AM

harishsaitwalsaid...
Hibasu,

Sharemorequestionhereismymailid:harish.saitwal@gmail.com

Thanks.
September11,2016at12:26PM

harishsaitwalsaid...
Hibasu,

Sharemorequestionhereismymailid:harish.saitwal@gmail.com

Thanks.
September11,2016at12:27PM

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