Introduction to Hola

What is Hola?

Hola's goal is to make the internet faster, more open, and cheaper to operate.
Hola is a collaborative (P2P) internet -- Hola works by sharing the idle resources
of its users for the benefit of all. Hola provides several products based on this
resource sharing technology:
Hola's VPN network enables consumers to browse the web privately, securely,
and freely. Making the world wide web worldwide again. Hola is used by over 66
million people!
Luminati has disrupted the way businesses conduct brand monitoring (checking
the prices of their products in various stores), self test (checking how their
corporate site looks from multiple countries), anti ad-fraud, etc., by providing
them a privacy network
Hola's Video CDN changes the game in video delivery. It is a service for video
publishers that makes their videos start faster, buffer less, and at a fraction of
the costs of traditional businesses

What is a community powered (Peer-to-Peer) VPN?

Hola is the first community powered (Peer-to-Peer) VPN, where users help other
users to make the web world-wide again. This means that Hola routes your traffic
through other nodes (peers) in the Hola network, as opposed to routing through
power-hungry costly servers. This allows Hola to provide you with a superior VPN
service with minimal underlying costs. Since it uses real peers to route your
traffic and not proxy servers, it makes you more anonymous and more secure
than regular VPN services. This also means that Hola is harder to detect and
block. Currently, Hola runs in a hybrid mode - combining traditional VPN
architecture and peer-to-peer technology. Chrome browser extension and Opera
browser add-on operate as a standard VPN service and are not part of the Hola
peer-to-peer network

How does Hola protect my privacy and security?

We have built Hola for you, and with your privacy and security in mind. Hola
routes your traffic through other nodes in the Hola network, making your IP
harder to track, thus allowing you to be more anonymous and secure. When your
device is not in use, other packets of information from other people may be
routed through your device. Hola does this securely, not allowing any access to
any of your information. Your device is used only as a router. As with any new
technology, in addition to the benefits it brings there can be work arounds (such
as in WiFi where malicious people can try to hijack your WiFi hotspot). Thus, Hola
invests in protecting you and closing these work arounds as they are identified.
We also do not collect, store or sell your personal identifiable information (PII),
and never will

Which operating systems, browsers and devices can I use Hola on?

Hola may be installed as a browser extension to Chrome, Firefox, or Opera on

Windows and Mac PCs. Hola can also be installed as an app on Android or iOS. It
is also available as an application (.exe) for Windows. All downloads are
accessible directly from our home page (installation and use of Hola is subject to
our Terms of service and Privacy policy). Our users satisfaction is a top priority
and if you found that Hola does not support a certain platform, you can always
visit our recommendation page for complementary services

Is Hola free?

Hola is free for private (non-commercial) use on PCs and requires a subscription
on iOS and Android.
Commercial use of Hola for business class VPN is available through our Luminati
service. The Hola peer to peer architecture makes Hola free and secure.
However, some users may prefer not to contribute their idle resources to the
Hola network, and thus can join the Hola premium service which lets you use
Hola without your idle resources being used in return

About Hola premium subscription:

Payment is a monthly subscription ($5 per month) or yearly subscription ($3.75
per month) that can be stopped at any time without any further obligations
Helps fund our efforts to make the internet better!
You are never used as a peer
You can use your premium membership on multiple browsers by signing in to
hola.org in each browser (you must be signed in to hola.org for the premium
membership to take effect)
Sign up for Hola premium here

Is Hola using my bandwidth?

Like any P2P network, Hola is a "value exchange" network - you get the Hola
service for free (on PC) and in exchange you provide some network and
processing power when your computer is not in use. This is similar to Skype and
other P2P services. In order to provide you its functionality, Hola sometimes
needs to route your services through nodes (other people's devices) on the Hola
network. In return, some of their traffic is also routed through your device
securely. They cannot access your device, they are only routed through it. Hola is
free on PC only to non-commercial users. For commercial use by businesses, Hola
provides similar routing functionality through the Hola network for a fee. This is
how Hola makes its revenues. The amount of traffic that Hola passes through a
node on its network per day on average is less than a 20 second youtube clip.
Premium users of the Hola network pay a monthly subscription and in return only
use the network and do not contribute to it with their idle resources

Can I use Hola and not be a peer contributing to the community?

Yes, consumers can pay a fee to only use the Hola VPN but not contribute their
un-used resources to the network. This would mean that you will be using Hola
as just any other paid-for VPN service. Sign up for Hola premium here

How can Hola be free?

VPNs have existed for almost as long as the Internet. VPN companies need to
setup and maintain servers in various countries. These servers are then used to
route your traffic in order to change your IP, make you more secure and
anonymous. In addition, these VPN companies need to pay bandwidth bills for
their users' traffic. This is very expensive. This built-in cost and the need of any
company to turn a profit makes a traditional VPN service quite expensive for the
end user (typically around $10 per month)

Hola built a peer to peer overlay network for HTTP, which securely routes the
sites you choose through other Hola users' devices and not through expensive
servers. Hola never takes up valuable resources from these users, since it only
uses a user as a proxy if that users' device is completely idle (meaning device is
connected to electric power (not on battery), no mouse or keyboard activity is
detected, and device is connected to the local network or Wifi (not on cellular)).
This makes Hola the first VPN service without underlying operational costs
Although Hola doesn't need to pay for bandwidth, we still need to pay the
engineers who create, maintain and keep improving the Hola service. Hola
generates revenue by selling a commercial version of the Hola VPN service to
businesses (through our Luminati brand). This is what allows us to keep Hola free
for our PC users. Users who want to enjoy the Hola network without contributing
their idle resources can do so by joining the Hola premium service for $5 per
month (or $45 per year)
How does Hola make money?

We keep Hola free for PCs by selling the same VPN service that you use to
businesses

Hola works because it is a peer to peer network - you use the network and
contribute to the network. To provide this service without charge to our
community, Hola charges validated corporations for use of the network. For Hola
users that do not want to be a peer in this network, we offer the Hola Premium
service, which lets you only use the network, but not be a part of it

Hola keeps your information private and does not pass it on to any third party.
Consumers have grown used to having Internet businesses collect some of their
personal information and sell that on to third parties (either as advertisements or
other). Hola's business model is different -- we don't collect any of your personal
information -- we use a small fraction of your computer's resources when they
are not in use (so that we never slow you down) for the benefit of the network.
We find that to be much less intrusive than the existing business models. You can
always opt out by paying the $5 monthly subscription (or $45 per year)

I love the Hola service. How can I share my love?

We definitely need your help to make the internet better! Here's what you can
do:
Tell your friends and family! Share about us on your Facebook page (See our
Facebook page for items to share)
Translate: Help to translate Hola to your native language! If you are interested
to do so, please visit http://hola.org/translate

What is the Hola commercial VPN service?

Hola is free for non-commercial use. In order to keep hola free for consumers on
PC, Hola operates a commercial VPN under the 'luminati' brand allowing carefully
screened corporations to use the Hola VPN network for a fee. Corporations use
our VPN service for things like checking their web sites from various countries,
check how their brand is represented in various web sites, etc. For more
information see luminati.io or contact sales@luminati.io

Which are some typical use cases for the Luminati services?
Hola makes the consumer VPN service free by providing a commercial version of
the VPN service to businesses for a cost. New customers of our commercial
service must pass a vetting process to ensure compliant use of the network.
Brands typically use our service for activities such as:
Brand Monitoring: Brands use Hola to check the prices and descriptions of their
products on stores that sell these products, to ensure compliance with pricing
and description of the brand
Anti ad-fraud / ad-cloaking: Ensureing that advertisements' landing pages
conform to the content of the advertisement itself, so that there are no malicious
advertisements on the brand's site
Self test: Checking what the brand's site looks like from different locations
around the world
Price comparison: Brands use Hola to anonymously compare their prices to their
competitors' to ensure that they are competitive

How can I use Hola for my business?

Hola and Hola Premium are for private, non-commercial use. Please see Luminati
servicefor a commercial license to Hola. Your commercial license will provide you
with these additional features:

Hola For business:

License to use Hola for commercial purposes
Automation: developer API that enable controlling the routing of your HTTP
requests via software
Allow many concurrent sessions
High bandwidth/high request rate with multiple IPs
More precise resolution of exit node IP
Faster changing of IP
Engineering technical support

General troubleshooting

I forgot my password, how can I reset it?

To reset your password go to forgot password

Can I use my account on multiple devices?

The Hola service is provided for each platform individually. If you have a
subscription on one platform, it will not work on another platform, therefore; you
need to buy another subscription if you want to use Hola on an extra platform

Can you change the email address?

We can not change your email address once you registered with it. If you
registered with a wrong email, register again with the right email address

I can not play or recognize torrents anymore, what should I do?

Hola has discontinued its torrent 'Media Player' feature, and now offers the video
accelerator product for better video streaming from your favorite sites -- faster
video start time, and less buffering.

I can not find 'safe mode' feature anymore, where is it?

Hola stopped supporting 'safe mode' feature, if you have any problems with a
specific domain, please check out our recommended VPN providers

Hola is on, but I still can't access the web page I want to see. What should I do?

Try each of these separately:

Go to the site you want to access, then click the Hola extension icon and
choose the flag of the country you want to view the site from
If that does not work, disable and enable the Hola extension
Try forcing the site to reload by pressing the CTRL and F5 (or Shift + refresh
button)
Clear your browser's cache, including the cookies (typically under 'Settings' >
'Privacy' or keyboard shortcut CTRL + SHIFT + DELETE)
Close the browser,reopen it, and try again
Disable other extensions to check if any of them is causing the problem
Uninstall Hola from the browser. Then, go to Hola's site and click 'Get Hola, it's
free!'
Disable other VPN (Virtual Private Server), proxy software, or other softwares
which might conflict with Hola e.g., IE tab, Avast WebRep, Flash Blocker, NoScript
Test your Hola VPN by going to www.ip2nation.com:
It should show the country which you are browsing from. Click the Hola extension
icon > under 'Select Country' choose United States, or any other country. The
ip2nation.com page will refresh, and should show that the country you are
browsing from is United States, or the country you chose. If it does not, continue
with the steps below
Make sure you have the latest version of your browser:
Disable your antivirus or firewall (at your risk) to see if they are causing the
problem
If you still have problems, please see the problem report

Hola's icon disappeared from my browser. What should I do?

Try each of these separately:

For Chrome
Close Chrome, and reopen it again
In Chrome, move your mouse to the address bar at the top of the page, just
beside the bookmarks star. Try to drag the address bar to the left
Try to click on the '>>' (more) icon on the top right of the address bar, and see
if Hola's icon is on the list
Open Chrome's extensions settings. Make sure Hola's extension is installed. If
not download it from Hola's webpage
Disable and re-enable Hola

For Firefox
Close Firefox, and reopen again
Open Firefox's Add-ons settings. Make sure Hola's extension is installed. If not
download it from Hola's webpage
Move your mouse to Firefox's settings button, click the mouse's right button,
and choose 'Customize'. Drag the Hola icon back to the bar

I get this message: 'Hola cannot work because another extension is controlling
your proxy settings'. What should I do?
Disable all other extensions to check if any of them is causing the issue. If it was,
enable them back one by one to find the extension which is causing the conflict
with Hola

I get this message: 'There seems to be an error - Reload Hola'. What should I do?

You could be receiving this message because you are behind a corporate firewall
that Hola cannot pass through, or the Hola system may be down, or some other
problem we are not able to pinpoint. If you are behind a firewall (e.g. at work),
try connecting to a different network (different WiFi for example), or outside the
company. Otherwise, try the following:
Disable and enable the Hola, and try again
If that does not work, clear your browser's cache, including the cookies
(typically under 'Settings' > 'Privacy' or keyboard shortcut CTRL + SHIFT +
DELETE)
Close all of your browsers, re-open and try again
Un-install Hola (on your browser's extensions, and through add/remove
software), and re-install Hola from Hola's site

I have a premium membership. Why my status is not updated to premium?

Your premium membership is associated with the account you used to register to
Hola when you started the membership. As long as you are signed in using that
account you will appear as a premium user

For example, if you registered with your Google account and you are using your
Facebook account, Hola will not recognize you as a premium user

The email you received from Hola after starting your subscription indicates
which account is associated with your membership

If you used PayPal to pay for your membership, it may take few minutes for the
membership status to get updated

In case you have a premium membership but still do not see that in your status,
check the following:
Go to the My Account page
 Use the same account you used when you have registered for Hola Premium. If
you are not sure which account to use, refer to the email you received from Hola
when you started your subscription.
Check the 'Premium Membership' section for your membership status:
If it shows beside 'Active Until' a future date, it means your membership is valid
through that date
If it says 'You don't have a Premium subscription. Already a Premium member?',
you might have signed in using the wrong account. Try logging out and logging in
using a different email and check the My Account page again. E.g. if you signed
in using your Google's account, log out and try to sign in using your Facebook
account, or your email address

Please note: Hola service is provided for each platform individually. If you have
an account on one platform, it will not work on another platform, therefore; you
need to purchase a separate membership for each platform
If the problem is not resolved, send us an email along with the invoice

Is it possible to pay for premium without automatically recurring payments?

If you'd like to manually buy each subscription period (monthly, yearly)

separately, you can do the following:
1.Go to the Premium page and start a monthly or annual premium membership
2.After completing the payment process, go to your account's page
3.Follow the instructions to turn off auto-renewal

Please note: iOS subscriptions are not renewed automatically. Therefore, there is
no need to stop subscription

How do I keep Hola's version updated to the latest version?

We update Hola often with bug fixes and new features. We keep your version of
Hola automatically updated.
Android and iOS users: Make sure to keep automatic updates on

Which information should I provide to Hola when reporting a problem?

If you have gone through the above troubleshooting steps and are still facing
problems, send us a bug report, and include as much of the following
information as you can:
The platform you are using Hola on
Your Operating System: E.g. Windows (XP, Vista, 7, 8), Android, Mac (OS X
version), etc
Screenshots of the problem
A brief description of the problem
Antivirus or Firewall you are using
Network type that your computer is on: Personal (like your Home) or Corporate
(like your work or University)
Other VPN or Proxy applications you are using/running
Which website(s) are you having problems with?
Purchase invoice, if the question is related to your premium membership

Note: Many times resetting your PC/Phone and making sure that you have
internet connectivity will solve your problem.

I have problems with Hola on Firefox: sites are missing, I'm stuck on an old
version, I keep getting redirected to install Hola for Firefox, etc.

Some old versions of Hola for Firefox which were installed from the Mozilla Add-
ons store don't get automatically updated to the newest version of Hola
Uninstall the current Hola you have, and go to Hola's website, click 'Get Hola, it's
free!' to get the latest version of Hola

I can't install the Hola client (exe)

Try the following:

Go to Hola and click 'Get Hola, it's free!'
Your antivirus or firewall might be blocking the Hola installation. You can try to
temporarily disable them (at your risk) and try installing again to see if that fixes
the problem.
On WinXP: Verify that you have service pack 3 installed
Make sure your browser is up to date
How do I uninstall Hola?

You can uninstall Hola as follows:

Hola Chrome extension:
Open Chrome > right click on Hola's icon
Click 'Remove from Chrome'

Note: This does not uninstall Hola's client (exe) from your PC, to remove the
client, see the steps below
Hola Firefox extension:
Go to 'Add-ons' settings in Firefox
Click 'Extensions' on the left side
Look for 'Hola Better Internet', and click 'Remove'

Note: This does not uninstall Hola's client (exe) from your PC, to remove the
client, see the steps below
Hola client for Windows:
Go to to 'Programs and Features' in 'Control Panel > look for 'Hola' and uninstall
it

How do I stop Hola from starting automatically when Windows starts?

Windows 7:
In 'Search programs and file' bar in Windows 'Start' menu
Search for 'System Configuration'
Switch to 'Startup' menu
Look for 'Hola' and uncheck it
Click 'OK'
Windows 8.X:
Click on Windows 'Start' button
Click 'Control Panel', and open 'System and Security'
Choose from the list 'Administrative Tools', and open 'System Configuration'
Click 'Startup' then 'Open Task Manager'
Choose 'Hola Better internet' and disable it
I received an account verification email, but the link is not working

If the verification link is not clickable or part of the link is cut off, please copy
and paste the entire URL into your browser's address bar and press Enter
The verification link might have expired. To request a new verification link, visit
my account, sign in, and then resend a verification link
If you are still unable to verify your email address within 48 hours, please send
us an email

I have feedback or an idea for Hola!

We love to hear your feedback and ideas Send us an email!

Android troubleshooting

Hola is not working for me

If Hola isn't working on your Android device, it's possible that there is a conflict
with another application or system settings
The following apps can not run at the same time or might cause conflict with
Hola:
Ad-blocker apps: Some content might not appear/work because of ad-blocker
apps. Thus, try to turn ad-blocker apps off, and then try again to load the desired
content
VPN apps: Hola can not work with other VPN apps at the same time
DNS apps: Hola can't work with other DNS applications at the same time

Proxy settings:

Remove previous installed settings

Try to reset your network settings
Make sure you turn on Hola's VPN directly from Hola's app, and not settings
App is set to a 'browsing from' country with Hola but still does not work:
Open Android settings > Application manager > Downloaded > select the app
you wish to get access to > Clear data > clear cache
Open Hola > look for the app you want to use with Hola and click on it > select
the desired country from 'Browsing from' > click open

I am not interested to see 'Popular apps', can I hide it?

Go to Hola app > settings > turn 'Popular List' off

How can I temporarily disable Hola app?

Go to Hola app > settings > turn off Hola

How do I uninstall Hola?

Open 'Play Store'
Press the 'menu' button then under 'Apps & Games' choose My apps & games'
Look for Hola and uninstall it

Please note: This does not stop payments nor end the subscription in case you
have Hola Premium! To stop the subscription visit 'Subscriptions' in 'My account'
settings on the 'Play Store'

How do I use Hola on Android apps that I cannot find on the store?
Open your phone's browser
Search on Google for the application's APK download. For example, if you are
looking for the Wikipedia app (which you might not be able to download if
blocked by your government), search for 'Wikipedia APK download' (this is the
application's installation file)
Once the APK is downloaded, click it to start the installation
If you get a message that you can't install non-Market apps, see How to enable
non-Play apps
Once installed, go back to Hola app, and open the desired app
Bug report

To report a problem on Android, please do the following:

Open Hola > settings > 'Issue Report'
Write a brief description about the problem
Attach screenshots of the problem

iOS troubleshooting

I have a problem with Hola on iOS, what should I do?

Please see our iOS's FAQ for all iOS related questions at Hola iOS FAQ

Hola accelerator

What is the Hola accelerator?

The Hola accelerator is an extension that helps you to stream videos better with
faster start time, and less buffering

Billing FAQ

I have a billing question, what should I do?

For all billing questions, please visit our billing's FAQ at Hola Billing FAQ

Hola VPN

What is the Hola VPN?

Hola is the first community powered (Peer-to-Peer) VPN, where users help each
other to make the information on the web accessible for all again. We take great
care to be able to provide you this service while protecting your privacy, security,
and personal information
 Hola is very easy to setup (one click) and is free and ad-free for PC users. It is
useful for seeing how a website looks like from a certain country, for more secure
browsing, for overcoming government censorship (e.g. using Facebook from a
country that blocks it), for overcoming your corporation's internet site blocking,
for seeing a site in its native language (e.g. seeing the Spanish news site as it
appears to Spanish users), and more

Hola is free on PC for private use. For commercial use of Hola for a commercial
level vpn, please see Luminati service

How do I use Hola?

Go to a website which you wish to use, click Hola's extension icon in your
browser, and choose the country you would like to access the site from. Hola will
switch your IP (your internet address) to the country you selected so that you are
virtually browsing from that country. Enjoy!

Hola is a 'community VPN' -- it is a generic routing platform provided by Hola,

with thousands of 'routing scripts' which are created by the community. These
scripts define how information is routed to the selected sites. Better routing rules
mean faster browsing, more secure and more open use of web sites

Why do I get a Hola popup on some websites asking if I want to access this page
using Hola?

When Hola identifies a webpage that many people in your country are using Hola
to access it, Hola assumes that you may want to access this page via Hola as
well. You can click the 'unlock' to access the page via Hola, or click 'x' to continue
browsing normally. According to your decision, Hola will create a rule which you
can change afterwards

Does Hola work on AppleTV or any SmartTV/ PlayStation/ XBMC/ embedded

Android devices, etc?

Hola does not support these platforms. Visit our recommendation page to see
our recommended complimentary services which support these platforms

Security & privacy

How does using Hola VPN make me more secure?

While on the internet you are constantly being tracked by the sites that you are
looking at (which products are you browsing? which articles are you reading?),
and possibly by your government, ISP and corporation. You are probed and
sniffed, and thus open to identity theft. Changing your IP when accessing sites is
an extended measure in addition to your browser's 'incognito mode', so that
others cannot get information from your browser, and cannot track requests
coming from your IP as belonging to you. Depending on the proxy rule you
choose, Hola will also encrypt some or all of your traffic, making you even more
secure from outside sniffing

How does Hola make its network more secure?

Hola works on several different levels to ensure a high level of security:

1.Developing the product with strong security in top of mind
2.On the architectural level, through third party security audits and reviews
3.By monitoring our consumer network, policing it against illegal content and
misuse
4. By validating the businesses that use our commercial network (Luminati) to
ensure only legitimate use, and by correlating requests to those businesses so
that in a case of misuse we would be able to report that to authorities
5.By monitoring the network for traces of misuse or security breaches
6. Through expert/third party security audits (Most recent one conducted on June
2015 by one of the top 4 global auditing firms)

The overall security of the Hola network is reviewed and managed by our CSO
(Chief Security Officer). We also run occasional vulnerability bounty programs to
have our products and networks analyzed by external researchers

Hola's networks are not attractive to people or entities with malicious intent
since we can see the real origin and destination of each request - thus if a cyber
criminal were to use the Hola network, the cyber's criminal information may be
passed on to the authorities. There are other VPN networks that don't see both
ends of the connection, and thus are much more attractive for these uses

Hola has zero-tolerance for misuse of its network, and will cooperate with the
authorities on any such conduct
 On May 27th a group of researchers ("Adios") found several vulnerabilities with
the Hola client. Within hours Hola patched those and updated the network. In
addition, we reviewed and modified our security architecture, got external
security audit from one of the 'big 4' auditors and have also appointed our Chief
Security Officer

Every technology may be vulnerable to misuse. For example, home WiFi access
points may be hacked into by passer bys, and used for illegal activity. Hola is a
P2P product. P2P architecture has its own challenges, and Hola works to
minimize those challenges whether through technological measures, filters, and
certain policing of the network. If you are concerned about P2P technology you
should un-install Hola

How does Hola ensure the legitimate use of its consumer network?

Hola regularly monitors the consumer network for traces of misuse or security
breaches. In addition, architecture modifications allow Hola to see the origin of
each request, thus if a cyber criminal were to use the Hola network, the cyber's
criminal information may be passed on to the authorities. This makes Hola un-
attractive to abusers. There are other VPN networks that don't see both ends of
the connection, thus much more attractive for these uses

How does Hola ensure the legitimate use of its commercial network?

Before a business can use Holas business VPN network (Luminati), Holas
compliance officer runs that business through an onboarding process to
validate the customer, its corporate entity and its use of the network. Hola allows
only legitimate businesses to use the commercial network for legitimate business
uses. In addition, Holas architecture allows Hola to see the origin and destination
of each request, thus if our network was abused, the abuser's information may
be passed on to the authorities. This makes Hola un-attractive to abusers. There
are other VPN networks that don't see both ends of the connection, thus much
more attractive for these uses

Why does Hola need the various permissions for the Chrome extension and the
Android app?

In order to route your traffic through other IPs, Hola must act as a proxy for your
data thus requiring various data permissions
We only ask for the permissions we need for the app to work best
More details about the Android permissions needed can be find below.
Device & app history: Hola allows you to launch apps from it which you have
installed in your device
Identity: Hola also needs to create an ID for your Android device which it does
from the various hardware readings
Photos/Media/Files: We use the external storage of the device for caching and
storing data
Device ID & call information: Hola uses peer to peer technology as a VPN proxy
so we need to identify when the device idle, connected the WIFI and power
supply so we won't waste your data plan, battery or slowing down your phone

Does Hola share any of my personal information with the rest of the Hola
community?

No. Hola handles your HTTP requests exactly like HTTP web proxies do according
to the HTTP RFC standards, and in a similar way to how ISPs do it in the normal
course of your browsing. That also covers 'Cache:' public/private HTTP headers
and the correct handling of them

My antivirus software is marking some files related to Hola as unsafe, are they?

This is a false positive report. The file it's catching is part of the Hola smart cache
(you can mark it as safe, don't delete). We are working with the top antivirus
vendors to get Hola completely whitelisted, so that these types of false positives
don't disturb our users

Could the Hola network be used by criminals to hide their identity?

Like other commercial networks, Hola is a managed and supervised network and
thus any illegal activity such as CP, etc. would be reported to the authorities with
the real IP of the user. Criminals will typically not use a commercial service since
their identities are at the hands of that commercial entity

What are the risks of a community powered commercial VPN?

Non-commercial VPNs such as TOR are completely anonymous, and nobody has
access to the source of the requests on that network. That makes these networks
ideal for criminal activity, and running an exit node is most likely helping the
wrong people, as well as putting the operator in danger. Hola is a commercial
network, run by a commercial company that has its customers and its business
in mind. Thus, when sensing any dubious activity on our network we are able to
see the source of the request and help law enforcement get to the cyber
criminal. We've never yet heard of a case where a Hola user had any such
problems despite having an install base which is thousands of times bigger than
any other comparable network such as Tor. If you are still concerned about these
risks, you have the option of not installing or un-installing Hola

What is the role of Holas Chief Security Officer?

Holas Chief Security Officer (CSO) is responsible for the overall security of the
Hola network. Holas CSO leads the development, implementation and
management of the organizations security vision, strategy, and programs.
Recent actions include internal and external security audits, security bounty
program, securing the consumer and commercial onboarding processes, and
changes in the Hola network architecture

What is the Hola vulnerability bounty program?

In order to expose Holas products and networks to external scrutiny, we

occasionally offer a vulnerability bounty program by which researchers can
receive recognition and compensation for reporting security vulnerabilities. This
program allows Hola to discover and resolve security issues before the general
public and thus prevents the abuse of the Hola networks

Misc.

Is Hola "Open source"?

At the moment we do not have plans to open source the product as a whole, but
we do have portions of Hola that accelerate open source projects submitted to
them, including: jemalloc (the FireFox mallocer), tcmalloc (Google Chrome's
mallocer), Cygwin, sqlite, openssl and other projects

Can I use Hola together with another VPN service?

Using two VPN services at once can cause an unexpected behavior. If you'd like
to use two VPN services, simply quit Hola while using the other VPN service, and
when you want to use Hola again close the other VPN service
When I'm using Hola do I still need to register as a user or pay the website I'm
watching?

Yes, you still need to register and pay for sites that require that even when using
Hola. Also, you must always comply with the site's terms of use

Can I run Hola on a virtual machine? Can I run it on both the host and guest
systems simultaneously?

Yes, Hola works on Windows, even if running under VMWare. Our browser
extensions work on all operating systems that support Chrome and Firefox
(except mobile). However, you should close the Hola client on the host system
before you open the virtual machine, and never try to run Hola on both the host
and guest operating systems at once

Why does Hola recommend other VPN services?

Hola provides a service for Windows, Mac, Chrome, Firefox, Opera, Android, and
iOS. For other devices we provide you with a list of the best VPN's for your needs,
as chosen by our users who needed these services. Prefer not to pay for a VPN?
There's always Hola!

Can I use Hola in my modem?

Not right now. At this point Hola only supports Windows, Android, or other
platforms through the Chrome or Firefox extensions. If you wish to use a similar
VPN solution in your modem, please visit our recommendation page

How can I remain updated as to the latest improvements and new product
features?

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