?

Design and Implementation of the Voice Network for the Cliental Infrastr
ucture.
? Break fix Cisco P1, P2, P3 and P4 issues for Voice Network.
? Perform test run for Remediation activities.
? Perform triage for service outage. Manage high priority incidents
? Prepare weekly, monthly voice network review for the cliental infrastruc
ture.
? Training of Onboarding Team members for Client infrastructure.
? Managing devices under monitoring for accurate database and monitoring.
? Providing training for voice network topics.
? Perform Incident management IP Telephony customers
? Break fix of Cisco Unified Communication products like CUCM, Unity, Pres
ence, UCCX etc.
? Perform triage for service outage. Manage high priority incidents.
? Perform Incident management IP Telephony customers
? Break fix of Cisco Unified Communication products like CUCM, Unity, Pres
ence, UCCX etc.
? Perform triage for service outage. Manage high priority incidents.
? Perform MACD (Move Add Change Delete) request for IP Telephony Clients a
nd Virtela environment.
? Perform Remediation maintenance for IP Telephony Cliental.
? Perform test run before maintenance for Virtela Infrastructure.
? Provide daily operations review report (DOR) and weekly report to custom
ers and attend weekly/monthly status meetings.
? Ensure all network incidents are resolved within the contracted SLA.
? Training of team members regarding the IP Telephony Technology.
Perform Incident management and problem management for high profile IP Telephony
customers
Implementation and break fix of Cisco Unified Communication products like CUCM,
Unity, Presence, UCCX etc.
Perform triage for service outage. Manage high priority incidents and attend esc
alations.
Provide daily operations review report (DOR) and weekly report to customers and
attend weekly/monthly status meetings.
Provide technical input to IPsoft Service Technology team to develop new/enhance
existing Proactive monitoring checks.
Oversee Complex Change Management activities (Create Maintenance plan, Rollback
plan, etc.) Ensure change management policies & procedures are adhered to.
Develop documentation and network diagrams for customer infrastructure
Ensure all network incidents are resolved within the contracted SLA
? Review network hardware and software for smooth operations, resolving ne
twork and user- related issues.
? Continuous monitoring & troubleshooting of LAN/WAN Network problems.
? Provision Cisco IP phones for all end users
? Perform Move/Add/Change/Delete requests for all end users
? Configure EM profiles and CIPC on CUCM
? Engage Cisco TAC in case of inbound/outbound calling issues
? Collect gateway debugs and CUCM traces using RTMT and send it to TAC
? Provision voice mail on Unity Connection
? Reset VM & EM pins
? Setting up the hardware for the Data Center.
? Cabling for the entire network in the company.
? Setting up the computers as per the department.
? Maintenance of the Data Center Server, Routers, Switches.
? Daily Report generation of the Data Usage over the WAN.
? Security Check for the entire network
? Maintaining the Telephone lines for the entire office.
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? Proficiency in Cisco Unified Communications Products:
o Cisco Unified Communication Manager
o Cisco UCCX
o Cisco Unity and Unity Connection
o Cisco Voice gateway

Device / AppliancesRouters: 3800, 3900, 2800, 2900, 1900 series

Access Switches: Catalyst 6500, 4500, 37xxG, 37xxE, 3750-X, 2960 series
Data Center: Nexus 5000 Series& FEX (2200 series and B22HP)
IP Telephony/Voice: CUCM (ver. 6, 7, 8 & 9), Unity, Unity Connection, Unity Expr
ess, Voice gateways, UCCX, Cisco MeetingPlace. Avaya Call Manager.
Wireless: 4400 & 5500 Series Controllers, AP (1140, 1260)
Security: Checkpoint FW, and ACS 5.5, NAC
Virtualization: VMware ESXi 4.0
Monitoring: Solarwinds, Cisco Unified Operations Manager, Kiwi Syslog server, Ci
sco Works NCM