JOB DESCRIPTION

Job Title: Restaurant Manager

Department: Food & Beverage
Reporting to: Assistant Food & Beverage Manager
Food & Beverage Manager
Director of Food and Beverage

Responsible for: Food and Beverage Supervisors /

Food and Beverage Attendants

Job Summary

Manage all aspects of one or more food and beverage outlet(s) on a daily basis and
coordinate special events.

Ensure compliance with standards of service and operating procedures.

Adhere to local regulations concerning health, safety, or other compliance requirements,

as well as brand standards and local policies and procedures.

Key Areas of Responsibility:

Ensure the prompt and efficient service is carried out in the restaurant.

Ensure that the restaurant is clean and well maintained, that table appointments
including table arrangements are impeccable.

Ensure that waiters are always correctly and smartly dressed, that they offer
professional and courteous service to customers.

Ensure that the restaurant is clean and stocked with the stipulated requirements.

Ensure that barmen are well trained, correctly and smartly dressed and serve
their customers in a professional and friendly manner.

Ensure that room service orders are executed promptly and that they comply with
the required standards.

Ensure that room service staff are correctly and smartly dressed and serve their
customers in a professional and friendly manner.

Ensure that profit margins are maintained, agreed costs are not exceeded
through effective control systems, including, issuing against dockets, sales
analysis, menu costing and cash checks.

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 Ensure that the back of the house department operates effectively and efficiently.

Ensure that consumable and non-consumable goods are ordered, correctly

stored and issued.

Ensure maximum security in all areas under his/her control and that the staff is
fully aware of the importance of key security.

Ensure that staffing levels are correct to the agreed standards and are not
exceeded without prior consultation.

Ensure that the company and statutory hygiene standards are maintained in all
areas.

Ensure that regular stock takes are conducted.

Ensure that an effective table reservation system is in operation

Hold regular staff meetings.

Attend to timely customer complaints

Maintain a strong presence in his/ her area.

Take necessary steps tin the event of theft, burglary or fire

Act as Duty Manager as required.

Ensure that fair discipline is in effect.

Take all the necessary steps in order to prevent theft, property damage ensure
guest satisfaction and achieve operating standards.

Carry out other tasks and special projects as assigned by his/ her superiors.

Ensure that reports and administration requirements are timely submitted.

Hold regular performance appraisals with staff, identifying areas for development
and training needs ensuring that training is effected

Ensure that the causes of staff grievances are investigated and appropriate
action is taken.

Be fully aware of trends in the industry and make suggestions for improvement in
operations.

Attend meetings as required.

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 Carry out or ensure that regular on-the-job trainings are taking place to agreed
standards

Ensure that the most suitably qualified person is appointed in the event of a
vacancy whenever possible this should be an internal promotion.

Required knowledge/skills/job qualifications:

Previous experience managing a team of food and beverage service employees

through motivation, coaching and development.

The ability to anticipate customer needs, multitask and direct quickly.

Working knowledge of Food and Beverage service policies and procedures.

Proven experience supervising food and beverage service departments of 10+

employees.

Knowledge and ability to control factors affecting budget.

Capable of using independent judgment/solid decision making skills and ability

Proven excellence in customer service and experience to interact effectively with

guests, all levels of management, associates and clientele, both inside and
outside the organization.

Self-motivated to accomplish goals, with a strong sense of responsibility.

Working knowledge with general office PC applications.

Excellent written and verbal communications skills.

Proven job reliability, diligence, dedication and attention to detail.

Must be flexible with working nights, weekends and holidays.

Education and formal training:

Diploma in Hotel Management, Food & Beverage, or related field

Experience:

4 years related experience, including supervisory experience, or an equivalent

combination of education and experience.

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