C&IB Business Manager Role

Overview:

The Business Management Team is responsible for creating business plans,

monitoring progress and providing governance support in-line with the strategic
objectives for C&IB Operations in India & Philippines. This team defines framework,
provides implementation support and governance for strategic programs. The team
is also responsible for business reporting and provides business intelligence for
management decision making.

The team collaborates with the corporate groups and global teams for
implementation of strategic business priorities such as location strategy/ business
growth, head-count control, productivity, staff engagement, communication,
managing client visits, etc in line with business objectives & finance plans.

Job Role & Responsibilities:

The role offers an opportunity to work in a challenging and dynamic business

environment where incumbent will work closely with the senior leaders to influence
the future success of the organization.

Among other responsibilities, the incumbent will be expected to:

- Provide project management oversight for key strategic initiatives
- Create governance frameworks and own implementation, working in collaboration
with cross functional teams
- Facilitate C&IB Business Reviews and take responsibility for communication of
decisions, standards, discussions, and issues
- Create Executive Packs and Ad-hoc communications
- Consolidate and analyze business metrics and provide meaningful commentary
regarding performance of the business
- Establish strong working relationships with all business partners throughout the
organization, as well as with its functional partners
- Establish solid working relationships and routinely interface with project sponsors
and business stakeholders
- Set up, facilitate, and/or participate in meetings with stakeholders and working
groups. Outputs include project and stakeholder review decks, project plans, issue
tracking, minute minutes, etc
- Track all progress and project deliverables utilizing appropriate tools; document
and report status regularly to senior management
- Identify and communicate issues/risks/conflicts in a timely manner to the senior
stakeholders
- Closely work with human resources, training and operations to drive relevant
people programs
- Partner with CFOs and finance team to develop plans and track adherence
- Involvement in month-end close process via interaction with regional / sub-line of
business CFO teams
- Drive headcount and financial discipline through regular monitoring and
governance
- Drive the seat utilization agenda for the TFS group
- Drive Reporting automation initiatives
- Understand client expectations and accordingly work with the Relationship
Manager / Client service
Manager to co-ordinate the client visit
- Work closely with teams across Fund Services, Utilities, etc to ensure successful
client visit
- Multiple stakeholder management
- Manage logistics for the client visit
- Involve right set of audience to get necessary approvals/direction

Qualifications & Skills

- Experience in program implementation, project management, controllership or

similar roles
- Masters or Bachelors Degree with relevant & equivalent experience
- The incumbent should possess conceptualization skills with strong implementation
capabilities
- Strong written and verbal communication skills and proven ability to work with
senior management
- Experience & knowledge of project management methodologies/ discipline
- Strong knowledge of standard desktop applications: MS Office - PowerPoint, Excel,
SharePoint and Outlook
- Strong business analysis and data/ information management skills through strong
knowledge of Excel (i.e. use of pivot tables, macros etc)
- Ability to work with tight timelines and in demanding and dynamic environment
- Ability to influence and direct activities or resources outside of direct control
- Exceptional attention to details
- Demonstrated ability to manage multiple tasks and must be able to work
independently as part of a small high impact team
- Must be able to prioritize workload and adapt to changing demands
- Demonstrated ability to create a collaborative environment by creating a strong
network to achieve the desired result