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Salesforce administrator interview questions on CRM Basics.

</h3>
<ol>
<li>What is Cloud computing?</li>
<li>Expand CRM?</li>
<li>List some CRM Software s?</li>
<li>What are the Advantages of Cloud Computing?</li>
<li>What is the definition of CRM?</li>
<li>What are deployment modes of cloud computing?</li>
<li>What is PaaS?</li>
<li>What is SaaS?</li>
<li>What is IaaS?</li>
<li>What is Public Cloud?</li>
<li>What is Private Cloud?</li>
<li>What is Hybrid Cloud?</li>
<li>What are the different types of Cloud Service providers?</li>
<li>Difference between Public and Private Cloud?</li>
<li>Salesforce.com is based on which cloud ?</li>
<li>What are common factors on SaaS, PaaS, and IaaS?</li>
</ol>
</li>
</ul>
<p>&nbsp;</p>
<ul style="text-align: justify;">
<li>
<h3>Salesforce administrator interview questions on Salesforce Basics.</h3>
<ol>
<li>What is Salesforce?</li>
<li>Different Salesforce Editions?</li>
<li>Number of Salesforce Editions released per year?</li>
<li>Difference between Salesforce.com and Force.com?</li>
<li>What is Database.com?</li>
<li>How many types of portals are available in Salesforce?</li>
<li>What is App in Sales force?</li>
<li>Different types of object in Salesforce.com? And why they called so?</li>
<li>What is an object in Sales force?</li>
<li>What is TAB in Salesforce?</li>
<li>List examples of custom field types?</li>
<li>What are the Standard and Custom Fields in Salesforce?</li>
<li>How many custom fields can I created in an object?</li>
<li>What is a profile?</li>
<li>What is a Role?</li>
<li>Difference between Role and Profile?</li>
<li>Number of standard profiles available in Salesforce.com?</li>
<li>How can you use the term Transfer Record in profile?</li>
<li>Define Company Profile?</li>
<li>How to get security token in Salesforce.com?</li>
<li>What is a Fiscal Year in Salesforce?</li>
<li>What is a dependent pick list?</li>
<li>What is Page Layout and Record Types?</li>
<li>How to delete user from Salesforce?</li>
<li>How to freeze users in salesforce.com?</li>
<li>In how many ways can we store files, images and documents in salesforce.com?
what are they?</li>
<li>What are Static Resources?</li>
<li>List some standard indexed fields in salesforce.com?</li>
<li>Which fields are Indexed by default in Salesforce?</li>
<li>Which fields cannot be added as a custom Index?</li>
<li>When Standard Indexed fields are used in Salesforce.com?</li>
<li>When Custom Indexed fields are used in salesforce.com?</li>
<li>In salesforce, Can two users can have same profile?</li>
<li>Is it possible to edit formula field values in a record?</li>
</ol>
</li>
<li>
<h4>Salesforce administrator interview questions on Security.</h4>
<ol>
<li>What is a Sharing Rule?</li>
<li>What is Manual Sharing?</li>
<li>What is permission set?</li>
<li>Difference between profiles and permission sets?</li>
<li>How can you define Field Dependency?</li>
<li>How many field dependencies we can use in Visual Force page?</li>
<li>Tell me about Field-Level Security?</li>
<li>Briefly describe about Field-Level Security?</li>
<li>What are Login Hours and Login IP Ranges?</li>
<li>What is a User Record?</li>
<li>What is a Record Owner?</li>
<li>What are Organization Wide Defaults?</li>
<li>What is a Role and Role Hierarchy?</li>
<li>What is Access at the Role Level?</li>
<li>What are the different types of Sharing Rules in Salesforce and explain them
?</li>
<li>In how many ways can we share a record?</li>
<li>Uses cases for Sharing Rules in Salesforce?</li>
<li>Best Practices of Creating Contact Sharing Rules?</li>
<li>How can i provide record level access to user&#8217;s in an organisation? th
en what should i use from Salesforce security model?</li>
<li>If i want Object level accesses then what should i use from Salesforce secur
ity model?</li>
<li>In Partner Community, external user is having appropriate OWD and Profile Se
ttings for Opportunity or consider any other Object. However they are getting in
sufficient privilege access, what might be cause of this error ?</li>
<li>What are governor limits?</li>
<li>Is it possible to bypass Grant Login access using Hierarchies in case of sta
ndard objects?</li>
<li>Can we use sharing rules to restrict data access?</li>
<li>Is it possible to create sharing rules for detail object?</li>
</ol>
</li>
<li>
<h4>Salesforce administrator interview questions on Organization wide Defaults(O
WD).</h4>
<ol>
<li>How can you change the setting Grant Access Using Hierarchies for Standard Obj
ects ?</li>
<li>What are the Mandatory points that you think while creating User, Role or Pr
ofile?</li>
<li>While setting OWD (Organization wide sharing), can we change/modify the sett
ing of child record in case of Master-Detail relationship?</li>
<li>While setting OWD (Organization wide sharing), can we change/modify the sett
ing of child record in case of Master-Detail relationship?</li>
<li>Number of accesses available in Organization Wide Defaults and what are they
?</li>
<li>In Partner Community, external user is having appropriate OWD and Profile Se
ttings for Opportunity or consider any other Object. However they are getting in
sufficient privilege access, what might be cause of this error ?</li>
</ol>
</li>
<li>
<h2>Salesforce administrator interview questions on Relationships.</h2>
<ol>
<li>What are the different types of Relationships in SFDC?What are they?</li>
<li>What is a Lookup Relationship ?</li>
<li>What is Master-Detail Relationship ?</li>
<li>What is a Self Relationship ?</li>
<li>What is Roll-up summary?</li>
<li>How to create Roll-up summary field on lookup relationship?</li>
<li>Can we have Roll up Summary fields in case of Parent-Child Relationships?</l
i>
<li>Is it possible to edit Roll up summary field value in a record?</li>
<li>Can we create Roll up summary field on parent object ?</li>
<li>How to create Many to Many relationship?</li>
<li>What is Junction Object?</li>
<li>What are the main things need to consider in the Master-Detail Relationship ?</
li>
<li>Can we convert the look up relationship to Master Detail relationship? If so
How can we convert?</li>
<li>Can we create Master Detail relationship on existing records?</li>
<li>How to create many to many relationships between two objects?</li>
<li>In case of Master-Detail relationship, on Update of master record can we upd
ate the field of child record using workflow rule?</li>
<li>In case of Master-Detail relationship, on Update of child record can we upda
te the field of Parent record using workflow rule?How to move Relationships to p
roduction from Full Sandbox?</li>
<li>What happens to detail record when master record is deleted?</li>
<li>What happens to child record when a master record is deleted in Lookup Relat
ionship?</li>
<li>A custom object contains some records, now my requirement is to create field
in this object with master detail relationship.</li>
<li>Can we create master detail relationship in this case?</li>
<li>In case of Master-Detail relationship, on Update of master record can we upd
ate the field of child record using workflow rule?</li>
</ol>
</li>
<li>
<h3>Salesforce administrator interview questions on Reports and Dashboards.</h3>
<ol>
<li>What are different kinds of reports?</li>
<li>What are Standard Reports?</li>
<li>What are custom Reports?</li>
<li>What is a Tabular report ?</li>
<li>What is a Summary Report?</li>
<li>What is a Matrix Report?</li>
<li>What is Trend Report?</li>
<li>What are Custom Report Types?</li>
<li>Who can run Reports?</li>
<li>What is a bucket field in reports?</li>
<li>Is it possible to delete reports using Apex?</li>
<li>What are Dashboards?</li>
<li>Dashboard Components?</li>
<li>What are dynamic Dashboards?</li>
<li>Can we schedule dynamic dashboards?</li>
<li>Explain dynamic Dashboard.</li>
<li>Who can access drag and drop dashboard ?Which type of report can be used for da
shboard components?</li>
<li>Which permission is required to set the running user other than you in dashb
oard?What is the use of floating report header ?</li>
<li>How to enable floating report header ?</li>
<li>What is Analytical Snapshot in Salesforce.com?</li>
</ol>
</li>
<li>
<h4>Salesforce administrator interview questions on Workflows and Approvals.</h4
>
<ol>
<li>What is Workflow?</li>
<li>Different Workflow Components available in salesforce?</li>
<li>What are the different workflow actions available in Salesforce?</li>
<li>What is a Workflow Rule?</li>
<li>What is a Workflow Task?</li>
<li>What is a Workflow Alert?</li>
<li>What is a Workflow Field Update?</li>
<li>What is Time-Dependent Workflow?</li>
<li>Working with Time-Dependent workflow?</li>
<li>Time-Dependent Workflow Considerations?</li>
<li>Limitations of Time-dependent workflow?</li>
<li>In which criteria of a workflow time dependent workflow action cannot be creat
ed ?</li>
<li>When you can t add Time dependent action in Workflow rule?</li>
<li>We have a Time Based Workflow and there is Action scheduled to be executed. If
we Deactivate the workflow, Scheduled actions will be removed from queue or not
?</li>
<li>We have Time Based Workflow and there is action scheduled to be executed. Can
we delete that workflow?</li>
<li>How to clear the Time based workflow action queue?</li>
<li>While creating workflow on Task, what difference observed on available actio
ns?</li>
<li>For which criteria in Workflow Time dependent workflow action cannot be creat
ed?</li>
<li>Suppose if a record meets workflow criteria for time based workflow action,
the action goes in queue. Later, before the time based action is triggered, the
same record gets modified and the criteria previously met is changed and now it
does not meet the workflow criteria. What happens to the time based action place
d in Queue?</li>
<li>Difference between Trigger and Workflow?</li>
</ol>
</li>
<li>
<h2>Salesforce administrator interview questions on Data Loaders.</h2>
<ol>
<li>Briefly describe about Data Loader?</li>
<li>What are the different actions that can be made using data loaders?</li>
<li>How can we insert a record using Data Loader?</li>
<li>How to delete a record using Data loader?</li>
<li>How to update a record using Data Loader?</li>
<li>How to export records from Salesforce using Data Loader?</li>
<li>Explain about UPSERT?</li>
<li>How to handle comma fields while uploading using Data loader?</li>
<li>After Exporting data using Data Loader, Some time it appears that data is on
New Line (Carriage Return) when we open CSV file in Microsoft Excel. For exampl
e, Address Data separated on different lines. How can we override this problem?<
/li>
<li>Explain me about Export and Export all in Data Loader?</li>