Hi-Track Call Home

Service and Remote

Maintenance Tool

Partner Beyond Technology

Hi-Track Call Home Service and Remote
Maintenance Tool
Designed to ensure 24/7 access to your critical business
information, the Hi-Track call home service and remote
maintenance tool delivers an additional level of protection
to Hitachi storage to help avoid downtime.
Hi-Track Service and ToolComplete
Security, Accelerated Response
Data availability 24/7 is an imperative for effective business
operation. Downtime and information loss are expensive, and for
todays organizations, unacceptable. In fact, Meta Group estimates
the cost of unplanned downtime at an average of US$1 million per
hour, while Contingency Planning Research reports losses can tally
as high as US$6.45 million per hour for retail brokerages. And neither
figure fully takes into account possible adverse headlines, company
devaluation, and lowered employee productivity.
Securing your information on Hitachi storageTagmaStore
Universal Storage Platform, TagmaStore Adaptable Modular Storage,
TagmaStore Workgroup Modular Storage, TagmaStore Network
Storage Controller, or Lightning 9900 V Series enterprise and
Thunder 9500 V Series modular storage systemsis just the
beginning. Business continuity calls for a full range of technologies
that protect your data and ensure 24/7 availability. Hitachi Data
Systems answers this challenge with the Hi-Track call home
service and remote maintenance tool.
Most businesses are concerned about reliability, data integrity, and
availability, but feel trapped by an impossible tradeoffmaintaining
a 24/7 service staff isnt cost-effective, but waiting for service can
become even more expensive if it halts normal operations.In designing
the Hi-Track offering, Hitachi Data Systems concentrated on eliminating
that tradeoff.The Hi-Track service and tool is pre-installed within Hitachi
storage systems and provided as part of your maintenance agreement.
All you need is a dedicated phone line to feed information to the
Hitachi Data Systems customer support center.
The Hi-Track service and tool monitors your Hitachi storage systems
and notifies the Hitachi Data Systems support center when assistance
is required. Specialized routines simulate, at computer speeds, the logic,
calculations, and analysis techniques of the best service engineers. As
a result, the Hi-Track service and tool detects potential problems and
proactively addresses them.The Hi-Track system watches over your
Hitachi storage systems to provide what every CIO dreams about
a full-time product specialist in the data center who guards against
unforeseen disruption.
Business Benefits
Ensure Business Continuity
: : Minimizes correction time. Hi-Track service and tool automatically
runs data-gathering routines and transmits the error information
via a direct communication link to the technical and product
support personnel in Hitachi Data Systems customer support
centers for proactive corrective action.
: : Reduces chance of impact to business operations with provisions
for onsite service. Because Hi-Track supplies the Hitachi Data
Systems support center with detailed information, should a
problem arise,a service representative can be promptly dispatched
to the site with the parts needed to resolve it.
Improve Productivity and Processes
: : Guards against unforeseen interruption that can hamper business
activity. Availability and reliability are improved, thus enhancing
operation efficiency. Monitoring capability relieves burden on
IT staff by detecting issue and notifying support center when
assistance is needed.
 : : Analyzes the type and frequency of errors and provides accurate
feedback. Feedback allows manufacturing to better diagnose
the trends of suspect components and informs the continuous
improvement of Hitachi storage systems.
: : Supplements personal service, augmenting the service
representatives maintenance capabilities by speeding up
the data analysis process and supplying the information they
need to take the required action.Time saved in data analysis is
time can be spent on performing other service-related tasks.
Feature Highlights
: : Allows administrators to control, limit, and monitor activity
of the Hi-Track service and tool at the firewall level
: : Serves as an ideal extension of the industry-standard error
reporting produced by most operating systems
: : Collects technical data
: : Analyzes fault-symptom codes
: : Runs remote diagnostics
: : Transmits error information to specialists
: : Recommends corrective actions
: : Provides database for manufacturing feedback
Complementary Solutions
Hitachi Universal Replicator Software
Designed to asynchronously replicate data hosted on Universal
Storage Platforms and Network Storage Controllers, Universal
Replicator software can copy data over any distance for outstanding
business continuity. It reduces cache utilization and increases
bandwidth utilization by leveraging disk-based journaling. In
addition, the software can mitigate the impact of network failures
and data corruption and will intelligently combine synchronous
and asynchronous replication to enable rapid recovery and
multidata center configurations.
Hitachi TrueCopy Remote Replication Software
Synchronous capabilities of TrueCopy Remote Replication software
duplicate data between like Hitachi storage systems for everyday
uptime improvement and rapid recovery in the event of an outage.
Hitachi ShadowImage In-System Replication Software
Providing nondisruptive, high-speed data replication within any
Hitachi storage system, ShadowImage software enables immediate
use of data in decision support, software testing and development,
and backup operations.
Prerequisites
Pre-installed within Hitachi storage systems, the Hi-Track offering
is provided as part of your maintenance agreement. All you need
is a dedicated phone line to feed information to the Hitachi Data
Systems customer support center.
Reduceor EliminateOutages. Shorten
the Backup Window. Were at Your Service.
The Hitachi Data Systems Global Solution Services team can help
you address your backup and recovery needs through services that
support Hitachi Universal Replicator software for Universal Storage
Platform and Network Controller, as well as Hitachi TrueCopy
Remote Replication, and Hitachi ShadowImage In-System
Replication software. Quick Start Implementation Services are
available for both open systems and mainframe environments.These
services assist you with configuration and basic control of Hitachi
storage systembased data mirroring.They also help you support
your data replication requirements, including backup and recovery,
testing and development, business continuity, and disaster recovery.
Hitachi Cross-System Copy Software
Cross-System Copy software enables data to be quickly and easily
copied, in either direction (to/from Universal Storage Platform,
Network Storage Controller, Adaptable Modular Storage model
AMS500*, Lightning 9900 V Series enterprise systems, and the
Thunder 9585V ultra high-end modular system), without the use
of server cycles. Cross-System Copy software can copy data over a
storage area network (SAN) or wide are network (WAN) to meet a
variety of business needs, including content distribution, disk backup,
and disaster recovery.
Business Continuity Consulting Services
Hitachi Data Systems supports your goal of ensuring continuous
access to information across your enterprise with three business
continuity services.Initial services assess your current disaster recovery
capabilities and business needs. Next, your areas of risk are analyzed.
Finally, Hitachi Data Systems consultants help you develop the strategy
and technical plans you need to achieve nonstop operations.
* Available in 1Q06
 Hitachi Data Systems Corporation
Corporate Headquarters
750 Central Expressway
Santa Clara, California 95050-2627
U.S.A.
Phone: 1 408 970 1000
www.hds.com
info@hds.com

Asia Pacific and Americas

750 Central Expressway
Santa Clara, California 95050-2627
U.S.A.
Phone: 1 408 970 1000
info@hds.com

Europe Headquarters
Sefton Park
Stoke Poges
Buckinghamshire SL2 4HD
United Kingdom
Phone: + 44 (0)1753 618000
info.eu@hds.com

Hitachi Data Systems is registered with the U.S. Patent and Trademark Office as a trademark and
service mark of Hitachi, Ltd.The Hitachi Data Systems logotype is a trademark and service mark
of Hitachi, Ltd. HiCommand is a registered trademark of Hitachi, Ltd.
Hi-Track is a registered trademark and TagmaStore, Thunder 9500, Lightning 9900, TrueCopy,
Thunder 9585V, and ShadowImage are trademarks of Hitachi Data Systems Corporation.
All other product and company names are, or may be, trademarks or service marks of their
respective owners.
Notice: This document is for informational purposes only, and does not set forth any warranty,
express or implied, concerning any equipment or service offered or to be offered by Hitachi Data
Systems.This document describes some capabilities that are conditioned on a maintenance con-
tract with Hitachi Data Systems being in effect, and that may be configuration-dependent, and
features that may not be currently available. Contact your local Hitachi Data Systems sales office
for information on feature and product availability.
Hitachi Data Systems sells and licenses its products subject to certain terms and conditions,
including limited warranties.To see a copy of these terms and conditions prior to purchase or
license, please go to http://www.hds.com/products_services/support/license.html or call your
local sales representative to obtain a printed copy. If you purchase or license the product, you are
deemed to have accepted these terms and conditions.
2005, Hitachi Data Systems Corporation. All Rights Reserved.
DISK-231-04 June 2005