4 In the warehouse

Business Result Elementary Unit 4 | Classroom DVD Worksheets Oxford University Press
Starting point
1 Work in pairs. Think about the process for a food company. It delivers fresh food to
shops, restaurants and hotels. How many stages in the process can you think of?
For example: First, the customer places an order.
2 Form a group of six. Compare your list of stages in exercise 1. Are there any
differences?

Video Comprehension
3 video Watch the video and answer the questions.
1 What kind of food does Fresh Direct supply?
2 Which part of Fresh Direct is the video about?
3 Is Fresh Direct a successful company? Why?

4 video Watch the video again. Number the stages in the process in the correct order
from 1 to 7.
A A picker assembles the order onto a pallet.
B They key the order into the order management system.
C Fresh Direct takes an order from a customer.
D Another person checks the quantity and quality1 of the product.
E The order management system knows if the order is in stock.
F The lorry delivers it to the customer in different parts of the country.
G They load the pallet onto the lorry.

For more exercises on this video, go to the DVD-ROM.

Speaking
5 Work in pairs. Role play a conversation between the warehouse manager and a
customer in the Fresh Direct warehouse.

Student A: Student B:
You are the You are an important
Warehouse Manager. customer of
Welcome Student Fresh Direct. You
B to the warehouse are visiting the
and explain the warehouse for the Glossary
process. (Use the first time. Ask Student pallet (n): square wooden object
informationin A about the process for putting products on and
exercise 4.) in the warehouse. transporting them

picker (n): employee at Fresh Direct

in the warehouse who picks the
food for the order
Video script
This is Fresh Direct a British company with sites James: The first stage would be receiving the order
all over the UK. This one is in the south of England. from the customer. When we receive the order

James Cartwright is its Operations Manager.
James: Fresh Direct is a supplier of fruit and
vegetables to the food service industry.
Their clients in the food service industry range
from small shops and cafs to large hotel and
restaurant chains. Fresh Direct takes about 700
orders every day, so it needs a good system in its
warehouses.
James: Weve got a warehouse management
system that looks after product right the way
through the supply chain, so everything that
comes is on a screen, everything that goes out is
also on a screen.
Fresh Direct scans and records every product that
goes in and out of the warehouse. When an order
comes in, they know exactly what products they
have in stock.
When they receive an order, there is a simple
process to follow.
Business Result Elementary Unit 4 | Classroom DVD Worksheets Oxford University Press
its keyed onto our, onto our order management
system.
After that, the warehouse, the warehouse
managers will allocate the order to an individual
picker, who will then go and assemble the order
onto a pallet.
A second person will then take the instruction off
the picker and double check both quantity and
quality of the product.
Finally, when they are certain that everything
is to the right standard, they load the pallet onto a
lorry and deliver it to the customer. The company
uses around 200 lorries to deliver the products on
time, to different parts of the country.
The warehouse is open 24/7. Employees work
40 hours a week in shifts. So it is essential that the
system of processing orders works perfectly. This
well-organized operation has made Fresh Direct a
very successful company.

Worksheet answer key

1/2 Answers will vary.
3 1 Fruit and vegetables.
2 The warehouse and its process for orders.
3 It is successful because of its well-organized
operation.
4 A 4 B 2 C 1 D 5 E 3 F 7 G 6