DEPARTMENT OF VETERANS AFFAIRS OFFICE OF RESOLUTION MANAGEMENT AND THE OFFICE OF EMPLOYMENT DISCRIMINATION COMPLAINT ADJUDICATION HEARING BEFORE THE SUBCOMMITTEE OVERSIGHT AND INVESTIGATIONS OF THE COMMITTEE ON VETERANS’ AFFAIRS HOUSE OF REPRESENTATIVES ONE HUNDRED SIXTH CONGRESS FIRST SESSION SEPTEMBER 30, 1999 Printed for the use of the Committee on Veterans’ Affairs Serial No. 106-24 ae U.S. GOVERNMENT PRINTING OFFICE 69-5080C WASHINGTON : 2000 For sale by the U.S. Government Printing O' Superintendent of Documents, Conglessionl Sales fice Washington, DC 20402 ISBN 0-16-060578-4COMMITTEE ON VETERANS’ AFFAIRS BOB STUMP, Arizona, Chairman CHRISTOPHER H. SMITH, New Jereey LANE EVANS, Ili MICHAEL BILIRAKIS, Florida BOB FILNER, California FLOYD SPENCE, South Carolina LUIS V. GUTIERREZ, Ilinois ‘TERRY EVERETT, Alabama CORRINE BROWN, Florida STEVE BUYER, Indiana MICHAEL F. DOYLE, Pennsylvania JACK QUINN, New York COLLIN C. PETERSON, Minnesota CLIFF STEARNS, Florida JULIA CARSON, Indiana JERRY MORAN, Kansas SILVESTRE REYES, Texas J.D. HAYWORTH, Arizona ‘VIC SNYDER, Arkansas HELEN CHENOWETH, Idaho CIRO D. RODRIGUEZ, Texas RAY LAHOOD, Illinois RONNIE SHOWS, Mississippi JAMES V. HANSEN, Utah SHELLEY BERKLEY, Nevada HOWARD P. (BUCK) MCKEON, California BARON P. HILL, Indiana JIM GIBBONS, Nevada TOM UDALL, New Mexico ‘MICHAEL K. SIMPSON, Idaho RICHARD H. BAKER, Louisiana Cant D. CoMMENATOR, Chief Counsel and Staff Director SUBCOMMITTEE ON OVERSIGHT AND INVESTIGATIONS TERRY EVERETT, Alabama, Chairman BOB STUMP, Arizona FLOYD SPENCE, South Carolina STEVE BUYER, Indiana CORRINE BROWN, Florida BARON P. HILL, Indiana TOM UDALL, New Mexico @CONTENTS OPENING STATEMENTS Chairman Everett pared stat Prepared statement of Congressman Evans WITNESSES Brickhouse, Eugene A., Assistant Secretary for Human Resources and Admin- istration,’ Department of Veterans Affairs, accom} by Ventris C: Gib, son, Deputy Assistant Secretary for Resolution ‘Department o ctarans Attain; and Charles Re Delabe, Director, Ofice of Ein loyment Siacrfeniaation Cotaplatat Adjediestion, Departinont of Veterans ARtra Prepared statement of Mr. Brickhouse Dyer, Kathleen, Principal, Booz Allen & eiprepared statement of M Bye : statement s. Hagan Canton, Ac ing Dire Equal Employment Opportuni 9 Commission, pared statement of Mr, Hadden, with atiachineat MATERIAL SUBMITTED FOR THE RECORD Statement of Federal Labor Relations Authority Pre-hearing written committee questions and their resj Chairman Everett to Department of Veterans Affairs Post hearing written committee questions and their responses Chairman Everett to Department of Veterans Affairs PBond