Non-IBM ServicePac Guidance

This document provides guidance on how to price, buy, register and place a call for a non-IBM
ServicePac

IBM Pseudonyms
IBM uses a system of pseudonyms to adapt varying formats of vendor machine and model types so that
they are recognised by IBM systems. The pseudonym will be used to identify the machine during
pricing, registration and is the basis for requests for service. It is therefore recommended that you keep
to hand a record of pseudonyms applicable to your machines.

How to find the correct Pseudonym

Simply refer to the table on the following page/s and look for your machine model description and read
off the appropriate IBM pseudonym

How to Price
Just like any other IBM ServicePac an IBM Business Partner (BP) will be pleased to assist you. The IBM
BP will look up the part number in this document (note the IBM pseudonym while doing this). The BP
will consult the IBM ServicePac Selection guide to obtain the current price for this part number.
Link: http://www-935.ibm.com/services/uk/index.wss/offering/igs/n1628026.

How to Buy
The IBM BP will handle the sale in the same way as any other IBM ServicePac. You can find a list of
IBM BPs by searching on the internet.

Registering a non-IBM ServicePac

When you buy a ServicePac, you will be sent a registration email. Follow the link in the email to register
your machine for service. You should type in the correct IBM Pseudonym into the Machine Type field
and also the full original manufacturers serial number. NOTE: You need to register prior to being able to
place a service call.
Link: https://www-03.ibm.com/services/eservicepac/customerregistration.wss

Placing a service call

You can place a service call by telephoning our service centre in Greenock on
08705-500-900. Please have ready the serial number and pseudonym of the
machine that needs service. If prefer you can place your call electronically via this website https://www-
930.ibm.com/support/esc/signin.jsp. The use of this requires registration.
 MV Service
Brand Machine Model Description Pseudo Type ServicePac Description EPAC P/N
number
1 YR Maintenance 24x7x4hr 65Y4900
HP 8500 U4773PE B582 000
2 YR Maintenance 24x7x4hr 65Y4901
HP BL10E Not available BX31 000
HP BL20P G1 HC025PE BN02 000
HP BL20P G2 UG641PE BW29 000
HP BL20P G3 UF486PE CQ62 004
HP BL20P G4 UM389PE DY55 009
HP BL25P G1 UH564PE DP17 001
HP BL25P G2 UM686PE DP17 000
HP BL30P UG623PE EA25 000 1 YR Maintenance 24x7x4hr 65Y4902
HP BL35P UH568PE DZ98 000 2 YR Maintenance 24x7x4hr 65Y4903
HP BL40P UF502PE CQ62 005
HP BL45P UH666PE DW86 000
HP Brocade 4GB SAN Switch Not available DL91 000
Cisco 371098-001 1GB Ethernet
HP Not available CU22 000
Switch for p-Class
Cisco 378926-B2 1GB Switch
HP Not available EE07 000
for p-Class
HP p-Class Blade Enclosure HC044PE DX25 000 1 YR Maintenance 24x7x4hr 65Y4904
HP p-Class Blade Enclosure Not available DX26 000 2 YR Maintenance 24x7x4hr 65Y4905
DELL POWEREDGE 300 CK86 000
DELL POWEREDGE 840 ED52 000
DELL POWEREDGE 800 DV54 000
DELL POWEREDGE 1300 CK80 000
DELL POWEREDGE 1800 DI09 000
DELL POWEREDGE 1900 DY20 000
DELL POWEREDGE 2100 CK82 000
DELL POWEREDGE 2200 CK83 000
DELL POWEREDGE 2500 CK84 000
DELL POWEREDGE 2900 DK49 000
DELL POWEREDGE 2950 DK50 000
DELL POWEREDGE 2970 DK49 001
DELL POWEREDGE 3250 CK87 000
DELL POWEREDGE 4200 CK97 000
DELL POWEREDGE 4300 CK88 000
DELL POWEREDGE 4350 CK89 000
DELL POWEREDGE 4400 CK90 000
DELL POWEREDGE 4650 BQ31 050
DELL POWEREDGE 2300 PII/450MHZ D938 450
DELL POWEREDGE R610 RACK ER01 000
DELL POWEREDGE R300 RACK ET52 000
DELL POWEREDGE 830 SATA DK42 000
DELL POWEREDGE 850 SATA DK51 000 1 YR Maintenance 24x7x4hr 65Y4906
DELL POWEREDGE 400SC CD63 000 2 YR Maintenance 24x7x4hr 65Y4907
DELL POWEREDGE 600SC CD64 000
DELL POWEREDGE SC440 ED53 000
DELL POWEREDGE SC1420 SCSI DK45 000
DELL POWEREDGE SC1425 SCSI DK54 000
DELL POWEREDGE SC1435 1U RACK DZ16 000
DELL POWEREDGE T105 TOWER JW02 000
DELL POWEREDGE T310 SERVER JW08 000
DELL POWEREDGE T710 SERVER JW03 000
HP DL120 G5 UK841PE EI47 000
HP DL140 U9518PE CA39 000
HP DL140 G2 UF406PE CA39 015
HP DL140 G3 UG619PE CA39 001
HP DL145 UF410PE CQ64 000
HP DL145 G2 UF414PE CQ64 019
HP DL145 G3 UG941PE CQ64 001
HP DL160 G5 UK845PE EC63 000
HP DL160 G6 UR324PE EC63 012
HP DL165 G5 UK849PE EI56 000
HP DL180 G1 UK853PE JY23 000
HP DL180 G5 UK857PE EI57 000
HP DL180 G6 UX639PE ER75 000
HP DL185 G5 UK861PE EI59 000
 MV Service
Brand Machine Model Description Pseudo Type ServicePac Description EPAC P/N
number
HP DL320 U4488PE AY51 000
HP DL320 G2 UF430PE BT48 000
1 YR Maintenance 24x7x4hr 65Y4908
HP DL320 G3 UF434PE DG51 000
2 YR Maintenance 24x7x4hr 65Y4909
HP BL460C G6 Not available DU75 002
HP BL480C UX783PE EA96 000
HP BL280C G6 Not available JY40 000
HP BL490C G6 Not available EQ45 000
HP DL360 U4504PE AX25 000
HP DL360 G2 UF446PE AX25 002 1 YR Maintenance 24x7x4hr 65Y4910
HP DL360 G3 UF450PE CQ64 006 2 YR Maintenance 24x7x4hr 65Y4911
HP DL360 G4 UG649PE CQ64 007
HP DL360 G5 UM397PE AX25 006
HP DL365 G1 UM788PE DX43 000
HP DL380 U4552PE AV09 000
HP DL380 G2 UF462PE BF58 000
HP DL380 G3 UF466PE CQ75 000
HP DL380 G4 UG657PE CB44 000
1 YR Maintenance 24x7x4hr 65Y4912
HP DL380 G5 UM401PE DM85 000
2 YR Maintenance 24x7x4hr 65Y4913
HP DL380 G6 Not available EN55 000
HP DL380R G3 Not available BN35 000
HP DL380R01 Not available CZ76 000
HP DL385 UH614PE CX06 000
HP DL580 U4615PE AY52 000
HP DL580 G2 UF478PE BK63 000
HP DL580 G3 UH670PE DG62 000 1 YR Maintenance 24x7x4hr 65Y4914
HP DL580R03 Not available PL14 300 2 YR Maintenance 24x7x4hr 65Y4915
HP DL585 UF498PE CC19 000
HP DL590 Not available CQ76 000
HP DL740 U4721PE BR70 000 1 YR Maintenance 24x7x4hr 65Y4916
HP DL760 G2 UF482PE BB80 000 2 YR Maintenance 24x7x4hr 65Y4917
HP ML110 G2 UF398PE BZ89 013
HP ML110 G3 UF402PE BZ89 001
HP ML110 G4 UG940PE BZ89 002
HP ML110 G5 UK865PE BZ89 003 1 YR Maintenance 24x7x4hr 65Y4918
HP ML110 UA029PE BZ89 000 2 YR Maintenance 24x7x4hr 65Y4919
HP ML150 UF394PE CQ65 000
HP ML150 G2 UF394PE DY48 001
HP ML150 G3 UG615PE DY48 000
HP ML310 U4454PE BS28 000
HP ML310 G2 UF418PE BS28 000
HP ML310 G3 UF422PE BS28 002
HP ML310 G4 UG942PE BS28 003
HP ML310 G5 UK877PE BS28 004
HP ML330 U4471PE AW85 000
HP ML330 G2 U4471PE AW85 003
HP ML330 G3 UF426PE CQ65 005
HP PROLIANT 1000 Not available CQ45 000
HP PROLIANT 1600R Not available CQ48 011
HP PROLIANT 2000 Not available DL97 000
HP COMPAQ PROLIANT 400 Not available AQ87 000 1 YR Maintenance 24x7x4hr 65Y4920
HP COMPAQ PROLIANT 800 Not available C682 000 2 YR Maintenance 24x7x4hr 65Y4921
HP COMPAQ PROLIANT 850R Not available C939 000
HP COMPAQ PROLIANT 1200 Not available AH48 000
HP COMPAQ PROLIANT 1500 Not available C493 000
HP COMPAQ PROLIANT 1500R 5/200MHZ Not available AH95 000
HP COMPAQ PROLIANT 1600 PII/266MH Not available AL85 000
HP COMPAQ PROLIANT 1600R 266MHZ 6 Not available AH80 000
HP COMPAQ PROLIANT 1850R PIII 500 Not available AM22 500
HP COMPAQ PROLIANT 3000 Not available AH37 000
HP COMPAQ PROLIANT 3000R 6/300 51 Not available AH38 000
HP COMPAQ PROLIANT 4000 5/90 Not available L082 000
HP COMPAQ PROLIANT 5000 6/166 Not available C738 000
 MV Service
Brand Machine Model Description Pseudo Type ServicePac Description EPAC P/N
number
HP ML350 UF438PE AT42 000
HP ML350 G2 UF438PE CQ65 009
HP ML350 G3 UF442PE BZ73 000
HP ML350 G4 UG645PE DM71 000
HP PROLIANT 4500 Not available CQ52 000
HP PROLIANT 6400 Not available CQ73 000
1 YR Maintenance 24x7x4hr 65Y4922
HP COMPAQ PROLIANT 2500 Not available C943 000
2 YR Maintenance 24x7x4hr 65Y4923
HP COMPAQ PROLIANT 4500/R 5/166 Not available C467 000
HP COMPAQ PROLIANT 5500 PIII/ 500 Not available AK34 002
HP COMPAQ PROLIANT 5500R P200 Not available AJ27 000
HP COMPAQ PROLIANT 6000 6/200 Not available C986 000
HP COMPAQ PROLIANT 6400R Not available AQ88 000
HP COMPAQ PROLIANT 6500 6/200 512 Not available AF82000
HP ML370 U4536PE AT42 800
HP ML370 G2 UF454PE BE92 000
HP ML370 G3 UF458PE BQ48 001 1 YR Maintenance 24x7x4hr 65Y4924
HP ML370 G4 UG653PE CQ65 015 2 YR Maintenance 24x7x4hr 65Y4925
HP ML380 Not available BN35 0ML
HP ML380 G2 Not available CQ64 009
HP ML530 U4583PE CQ65 016
HP ML530 (GEN-2) - UF470PE BZ77 000
1 YR Maintenance 24x7x4hr 65Y4926
HP BL680C Not available EB59 000
2 YR Maintenance 24x7x4hr 65Y4927
HP BL685C Not available DT21 000
HP COMPAQ PROLIANT 7000 Not available AG60 000
HP ML570 U4599PE AV15 001
1 YR Maintenance 24x7x4hr 65Y4928
HP ML570 G2 UF474PE BZ66 000
2 YR Maintenance 24x7x4hr 65Y4929
HP ML570 G3 UH674PE BX14 003
1 YR Maintenance 24x7x4hr 65Y4930
HP ML750 U4647PE BB78 000
2 YR Maintenance 24x7x4hr 65Y4931
1 YR Maintenance 7x24x4hr 91Y8740
HP C3000 C class blade enclosure UR433PE EM38 000
2 YR Maintenance 7x24x4hr 91Y8741
1 YR Maintenance 7x24x4hr 91Y8742
HP C7000 C class blade enclosure UE491PE DU44 000
2 YR Maintenance 7x24x4hr 91Y8743
DELL POWEREDGE 6300 CK91 000
DELL POWEREDGE 6350 PROCESSOR BB61 000 1 YR Maintenance 24x7x4hr 91Y8744
DELL POWEREDGE 6950 DP58 000 2 YR Maintenance 24x7x4hr 91Y8748
DELL POWEREDGE R905 AMD OPTERO EI86 000