Istituto Alberghiero di Villa San Giovanni: E-CLIL Laboratori di apprendimento

secondo ciclo
Modulo di apprendimento Sala/Bar e Vendita

Discovering the world of waiters and hotel service

Prof.ssa Vincenza Bonforte- Prof.re Carmelo Gatto
Lesson 1 :
Titolo: Introduction to types of service
Luogo: in classe
Docenti: L1+L2
Tempi: ora
Contenuti:
1) READING + ESERCIZI DI WARM- UP + Glossario
Exercise 1
Read the text about the types of service carefully and underline the most
important words that describe the main types of food service.
Exercise 1
1) What factors determine the choice of the type of food service?
2) What is a service method?
3) What is the difference between French service and Family service?
4) Who prepares food in direct view?

TYPES OF FOOD SERVICE

There is a variety of food service; the type used in any establishment will
depend on a number of factors: the policy of the establishment , the type, size
and site of the establishment , the time available , the type and number of
customers , the type of menu and its cost.
For most types of food service customers are seated at a laid table and served
by one or a combination of the following service methods:
 Service methods: French/ Family/ Buffet/ Gueridon) service and this usually
includes serving food at the table. It is a technique of transferring food from a
service dish/platter or flat to the guest's plate from the left. It is performed by a
waiter usually using service fork and spoon.
French (Butler)Service
A very exclusive and personalised service in which emphasis is on the
presentation of the food as much as is on the quality and taste. The food is
individually presented on dishes, platters or flats to each customers by staff for
customers and they help themselves from a serving plate held by the
waiter(butler)or can be placed directly on the table. It requires highly skilled
staff and is found in luxury dining establishments. The Waiter is holding the
platter in his left arm or putting platters on the table so the customers can
help themselves. Always present the platter first. The Waiter always serve
from the left side of the customer.
Family service
Main courses are plated with dishes of vegetables placed on the table for
customers to help themselves; e.g. ethnic restaurants.

Buffet service
In the buffet style all of the food
available, at the correct temperature is
displayed in a serving space other
than the dining table, and guests
move there to be served or
sometimes to serve themselves, and
then carry their plate back to the
table. Tableware and napkins may be
conveniently located on the buffet
table for the guests to pick up with
their meals. Buffets vary from the very informal to the rather formal setting of a
wedding reception, for example.

Gueridon service:
is a form of food service provided by restaurants to their customers. Generally
foods are precooked in kitchen and then waiter does the final work in direct
view of the guests, using a "gueridon". This type of service includes preparing
food (salads, main dishes or desserts). The waiter has to carry out such
procedures as filleting, carving, flambing and cooking specialities at the
table. Special equipment and tableware are required on the trolley for ease of
operation.
GLOSSARY
Exercise 2 : Match each sentence of column A with the corresponding
sentence of column B
A B
1)French service a)can be found in Ethnic restaurants
2)The type of service used b)the type of menu and its costs
3)Family service c)guests move to the dining table
4)Gueridon service d)are carried out by the waiter
5)In the buffet style e)is a very personalized service
6)Filleting, carving and flambing f)depends on a number of factors
7)Food service includes g)is a formal and elegant type of
service

1)2
3..4.5.6.
7.

Exercise 3 : Decide if the following sentences are TRUE / FALSE.

1) In French service food is individually presented on dishes. TRUE
FALSE
2) In family service customers are served by the waiter TRUE
FALSE
3) At a buffet guests are served at their table TRUE
FALSE
4) To serve food the waiter uses serving forks without spoons. TRUE
FALSE
5) In Gueridon service foods are precooked in the kitchen. TRUE
FALSE
6) In French service the waiter holds platters on his right arm TRUE
FALSE

Lesson 2
Titolo: Ordering a meal at a restaurant
Luogo: Laboratorio di Sala/Bar
Docenti: L1 e L2 (Sala e vendita e Inglese)
Tempi : ore 3
Contenuti:
 Procedure per ordinare e servire I piatti
Usare I linguaggi appropriate in sala
Sapere gestire una conversazione con la clientele

Target Language:
Welcome to Antico's. Here are your menus. Today's special is pasta alla norma.
I'll be back to take your order in a minute.*
Waiter
Are you ready to order? /
Customer
I'd like the seafood spaghetti.
Waiter:
And you?
Customer 2
I'll Have pasta alla norma.
Waiter:
Would you like anything to drink? /
Customer 1
I'll have a coke, please.
Waiter:
And for you? /
Customer 2
Just water, please.
Waiter:
OK. So that's one seafood spaghetti, one pasta alla norma and fries, one
coke, and one water.I'll take your menus. / *
Waiter:
Here is your food. Enjoy your meal.*
Waiter:
How was everything?
Customers 2
Delicious, thanks.
Waiter
Would you like anything for dessert? /
Customer 1
No, just the bill please.
Lesson Plan: At a Restaurant
Eating out is fun and exciting. It allows one to experience new taste
sensations. It allows one to see unique dining settings and ambiances. It allows
one to save time and effort since someon eelse does the cooking and cleaning
up. There are any number of expression you are likely to encounter at a
restaurant. Below are just a few of them.

English expressions used by:

Waiters Customers
May I take your order Could I have a few minutes, please?

Are you ready to order sir? Yes, I'll have the salmon.

How would you like ( ...steak? Medium rare, please.

Would you care ( ... for something Yes, Ill have an iced tea.
todrink)?

May I get you anything else? No, I'm fine thanks.

Would you like anything for No, just the bill please
dessert?

Words used to describe food

Bland Rich Spicy Salty Sweet Sour Bitter Hot
Ways to prepare food
Pickled Baked Boiled Broiled Fried Sauted
Words to describe the taste of food
Delicious Awful Good Tasty Yummy Yucky Disgusting
English Dialogue
Students should work together in pairs and read the following dialogue, one
student reading one part, the other student reading the other. Note the
expressions used in the dialogue and the progression of the conversation. The
dialogue can be used as a model to have similar conversations.

Exercise 3 Choose the right word

1) Are you (prepared/ready) to order?

2. The soup of the (day/special)is "Cream of Broccoli."

3. Our (specials/deals)are listed on the board.

4. I (recommend/request) the vegetarian chili.

5. We can (substitute/subtract) the bacon for cheese, if you like. ( =

We can give you cheese instead of bacon)

6. I'll be right (back/return) with your drinks.

7. This meal consists of three courses - soup, the (main/prime) course,

and dessert.
8. The chicken (comes/arrives) with your choice of rice or potatoes.

9. I'm sorry, we're fully/completely (booked/baked) ( = we have no

free tables) right now.

10. If you would like, you can wait at the bar until a table

(opens/comes) up. ( = becomes available)

Enjoy your meal!!!