Documente Academic
Documente Profesional
Documente Cultură
- 1 punct officiu
- Primele 10 intrebari sunt multiple choices si
yes/no question (5 puncte). Cam despre:
intrapersonal conflict, 5 styles of conflict
management, classical view of organizational
conflict, etc
- O intrebare despre un source pt interpersonal
conflict si explicatia (1 punct)
- Urmatoarele 6 intrebari (3 puncte):
+ functional outcomes of organization conflict
+ characteristics of right listening
+ characteristics of non-verbal communication
+ methods of diagnosis
+ ...
- Ultimele 2 intrebari (2 puncte - optional)
+ Spliting nego sau ceva de genul
+ Prisoner dilemma
Ly
Curs 1 rezumat
Keywords in green.
Classical view of organizational conflict management
- Does not appreciate different impacts of conflict on organizations
Misattributed conflict
Displaced conflict
Types of conflict based on organizational levels:
1. Intra-organizational (in cadrul unei organizatii)
2. Inter-organizational (intre doua sau mai multe organizatii)
1. Intra-organizational
Model of two styles: cooperative relationship is more effective than competitive relationship.
Curs 2 rezumat
Active listening:
Active Body Language: 70% din comunicare, zice cel mai multe
Eliminate distractions: fara telefon mobil, sau daca-ti suna si nu e important, il
inchizi
Empathy: sentimentele din spatele vorbelor
Content:
Listen for details
Continuous
Multi-channeled
In University am primit continuu multi chansi. (a spus un moldovean american)
Types of non-verbal communication:
Kinesics: contact vizual, atingere, gesturi, mutrele pe care le faci cand vorbesti.
Paralanguage: intonatie
Vocal interferences: (Uhhh, Ummm, you know, like)
Spatial Usage : proxemics
Proxemics: 1. Cand un tip destept are un discurs. public distance.
2. Cand un tip destept intra intr-o sala si nu cunoaste pe nimeni. social distance
3. Cand un tip destept bea bere cu prietenii lui. social distance
4. Cand un tip destept se da la o fata desteapta intimate distance
Depth of knowledge = in the area of expertise.
Breadth of Knowledge = ability to converse with others in fields of outside area of expertise.
Curs 3 rezumat
Minimize conflict:
The following conflict should be minimized to reduce their impacts on individual and group
effectiveness: (PAS initialele sau altfel spus, mergem la PAS ascultand melodia Mil pasos de la
Soha https://www.youtube.com/watch?v=Z1dIRjazpBw)
1. Process conflict
2. Affective conflict
3. Substantive conflict
Conflict Management Styles:
Integrating
Obliging
Dominating
Avoiding
Compromising
Transformational Leadership:
3 factors:
Charisma
Intellectual Stimulation
Individualized Consideration
CSC Chari Stimul Consideri
Curs 4 rezumat
Intrapersonal Conflict -
3 types of intrapersonal conflict: ( 3 AA de la Alcoolicii Anonimi)
Approach-approach conflict choose between 2 attractive alternatives
Approach-avoidance conflict - a situation that possesses both desirable as well
as undesirable aspects
Avoidance-avoidance conflict - both alternatives possess negative
consequences
4 types of four types of role conflict:
intrasender conflict
intersender conflict
interrole conflict
intrarole conflict
Management of intrapersonal conflict involves:
diagnosis : Self-report, Observation, Interview (SOI, sau cum ar scrie
analfabetul Sunt in lb. spaniola)
intervention
Sources of intrapersonal conflict:
misassignment and goal incongruence: cand Ioana e pusa de scrie cod in php., dar
Ioana does not have the appropriate expertise, aptitude and commitment
Inappropriate demand on capacity: cand oricat ar lucra Ioana, nu este de-ajuns; a
persons capacity significantly exceeds the demands of the position
organization structure
supervisory style
position
personality
Course 6 - rezumat
Intragroup conflict
Types of groups: Formal groups: task groups, project groups
Informal groups: Interest groups, friendship groups
Types of conflicts that affect intragroups: affective conflict, process conflict, substantive
conflict
Sources of intragroup conflict:
leadership style
task structure
group composition
conflict asymmetry
size
cohesiveness and groupthink
external threats
Intervention can be made through:
process: teambuilding;
structural:
change group membership
change the group size
alter the difficulty and the variability of the tasks
alter the reward system
alter the rules and procedures
Course 7 rezumat
Intergroup conflict
The law of intergroup conflict (Down 1968)
all groups are in partial conflict with each other
intergroup conflict is inevitable in complex organizations
The management of intergroup conflict implies:
diagnosis, can be performed by means of:
interviews,
observation,
company records,
the perceptions of organizational members
system differentiation
task interdependence
dependence on scarce resources
jurisdictional ambiguity
the host group that is experiencing conflict with the work-related groups may
invite key people from these groups to attend organizational mirroring
the consultant diagnoses the intergroup conflict before the exercise and
prepares the results for presentation
Course 8 rezumat
Mediation
Course 9 rezumat
Negociation
Negotiations can be split into four stages:
1. preparing for negotiation: setting objectives, defining strategy and assembling data;
2. opening;
3. bargaining;
4. closing.
Negotiation types:
Competitive negotiation
win/lose
Power-based
Cooperative negotiation
win/win
Needs-based