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SIX SIGMA

Project Charter
Resource Requirements Genera
Project No: Location:
Project Name: Reduccin tiempos de servicio Business
Project Leader: Joselyn Fonseca Segment:
GB/BB: Business
Master BB: Objective:

H/O Champion: Maria Fernanda Garca B. Customer


Team Members: Name Function %Time Initials CTQ(s):
Current
Process
Capability:
Date:
Project Definition
Project Problem Statement:
Basado en retroalimentacin de los clientes, se determina que existen demoras que causan tiempos
de Servicio, satisfaccin del cliente y los costos de atencin.
Project Goal:
Optimizar tiempos de atencin as como rentabilidad y satisfaccin del cliente en la atencin mdic

Project Scope/Limitations:
Aplica para el establecimiento nico de San Bosco Medical en su horarario regular

Primary and secondary metrics:


La mtrica principal es el tiempo total de servico(Tts), secundaria satisfaccin del cliente(Sc), Produ
Project Plan: See page 2 of the project charter. Project Plan and Gantt Chart
Expected Benefits:
Hard Dollar Savings: Utilidad extra por pacientes adicionales
Soft Dollar Savings: SC y percepcin para el mercado
Strategic: Competencia
Other Benefits:
Stakeholder Approval
Hands On Champion:
Name:
Signature:
Functional Manager:
Name:
Signature:
Other:
Name:
Signature:
Date:
SIX SIGMA
Project Charter
General Information Review Schedule
San Jos, Costa rica Activity Date
Medicina Privada Start
D
Proporcionar una atractiva oferta de servicios de atencin M
mdica a la poblacin del sector A

Tiempo espera, Serv. Al cliente I


C
Close 12/12/2014

Sigma, Cpk, DPMO, Cycle-time, etc.

Project Definition

n demoras que causan tiempos extendidos de atencin que impactan la Capacidad Mxima

el cliente en la atencin mdica.

arario regular

isfaccin del cliente(Sc), Productividad(P)


Plan and Gantt Chart
Time frame:

Stakeholder Approval
Master Black Belt:
Name: Gabriel Varela
Signature:
Black / Green Belt:
Name: Luis Alejandro Cspedes
Signature:
Other:
Name:
Signature: