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Internship report
On
General Banking of
Internship report
On
General Banking of
Mercantile Bank Limited
SUBMITTED TO
SUBMITTED BY
Towsif Noor Jamee
ID: 2011-2-10-171
Declaration
I hereby declare that the Internship work entitled General Banking of Mercantile Bank Limited
submitted to the East West University is a record of an original work done by me under the
guidance of MD. Farhan Faruqui, Assistant Professor, East West University. I further declare that
this Internship work is submitted in the partial fulfillment of the requirements for the award of the
degree of Bachelor of Business Administration. The results embodied in this Report have not been
submitted to any other University or Institute for the award of any degree or diploma or such other
titles.
-----------------------------------
Letter of Transmittal
Date: 22.04.2016
MD. Farhan Faruqui
Assistant Professor
East West University
Subject: Submit the Internship report on General Banking of Mercantile Bank Limited
Dear Sir,
It is a great pleasure and privilege to present the internship report titled General Banking of
Mercantile Bank Limited. which was assigned to me as a partial requirement for the competition
of BBA Program.
Throughout the study I tried with the best of my capacity to accommodate as much information
and relevant issues as possible and tried to follow the instructions as you have suggested. I tried
my best to make this report as much informative as possible. I sincerely believe that it will satisfy
your requirements. I however sincerely believe that this report will serve the purpose of my
internship program.
I, therefore, pray and hope that you would kindly accept my report and oblige thereby. With thanks
and best regards.
Sincerely yours,
..
Towsif Noor Jamee
ID: 2011-2-10-171
East West University
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Acknowledgement
For the very first of all I would like to express my gratefulness and harmony to the Allah, the
supreme authority of the Universe, without whom we would be nothing.
Then of all I would like to thank my supervisor MD Farhan Faruqui without whose help,
suggestion and co-operation the total report will be valueless.
I would also like to express my heartiest gratitude to the Head of Branch & Vice-President Md.
Ata Rabbani Khan of MBL, Narayanganj BB road Branch, for giving me the opportunity to
complete my internship program in his bank. I am also grateful to the Manager of Operation &
First Asst. Vice President Md. Sayeduzzaman of this branch for his constant help and support
during my working period at Mercantile Bank Ltd.
I would like to express my gratitude to the Principal Officer Naznin Sultana and MTO Tahsina
Meher and Sales executive MR. Dipanker Sarkar for their full support to know about
General Banking of Mercantile Bank Limited.
I have got tremendous help from them. They always provided me the required materials and helped
me to clarify the banking activities. This report will give me practical knowledge about the banking
activities.
Finally, I would like to thank all officials of MBL, Narayanganj BB road Branch for their co-
operation, support and love. This is really a nice superior working environment. I do not ever forget
this organization.
I would like to thank from the deep of my heart to those people who are related with making of
this report and make it a success.
At last but not the least, the East West University for giving me an opportunity to complete my
BBA degree and give me a scope to gather practical experience and enrich my knowledge.
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Executive Summary
The Internship report has been prepared on General Banking of Mercantile Bank Ltd based
on practical and secondary data and information. The information used in the report has collected
from various sources such as published materials like annual report.
I have prepared this report to represent the available product & service facilities, service quality,
their strength & weakness, their efficiency to serve customer, terms and conditions etc.
Mercantile Bank always tries to launch new products and services according to customers test and
preference. MBL also has the trend to change the old scheme and try to serve with modern
technology. MBL works with the aim to achieve service excellence and maximize shareholders
value.
Foreign Exchange Department (FED) is the international department of Bangladesh Bank issues
license to scheduled banks to deal with foreign exchange. These banks are known as Authorized
Dealers. If the branch is authorized in foreign exchange market, it can remit foreign exchange from
local country to foreign countries. So Mercantile Bank, Narayanganj Branch is an authorized
dealer.
The overall performance of MBL is good. The environment, staff behavior & attention towards
the customer are also good. MBL always works with latest technology & it has the reputation of
being the provider of good quality services. Their special banking services like SMS Banking,
Online Banking etc are very effective to create customer satisfaction .
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This report has been prepared as a practical requirement of BBA Program after completing the
academic courses a student has to complete a 3-month organizational attachment. So, after
completion of 3-month organizational attachment at Mercantile Bank Limited (Narayanganj BB
road Branch), this report has been prepared.
This report on General Banking of Mercantile Bank Ltd was initiated as a part of Internship
Program, which is a BBA degree requirement of the East West University. This report is being
submitted To MD. Farhan Faruqui, Assistant Professor, Department of Business Administration,
East West University Bangladesh.
Banking in Bangladesh has passed through an era of unprecedented all round growth since the
nationalization of commercial banks aftermath our independence. The branch network has
widened and functional dimensions broadened. Loan activities in the banks now-a-days have
assumed new dimensions and this requires up to date knowledge and skill on the part of the bank
managers and those in the field of banking profession about the state of art of lending wisely.
Extending credit always bears the risk of being defaulted. So policy of credit expansion and credit
management style has inherent importance to the bankers. And the recent wary about the classified
loan hints the importance of studying the credit management of the private commercial banks.
Since the MBL is enjoying the lowest rate of classified loan among the commercial banks
operating in the country.
This paper is prepared with a view to highlight my two months period banking experience through
the analysis of products and services available at Mercantile Bank . The objectives of this report
are:
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1.4. Methodology:
Approach:
Primary source:
The method of collecting primary data will be mostly limited to formal and informal interviewing.
I hava worked to general banking division for two months it is the primary source.
Secondary source:
As for collecting secondary information. I will review any and all related publication available to
me such as Banks annual report, brochures etc. Moreover. I will also use the internet to visit banks
global website and other related web pages for any information related to my study.
I have worked as an internee in Mercantile Bank (Narayanganj BB road Branch), which is one of
the most successful banks in our country. When I was there I worked in different sections of this
Bank. These were Account opening section, Collection & Clearing section, Cash section and
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accounts section. The main scope of this study is the findings regarding MBLs products & services
availability & techniques. Many aspects of the operation & product diversification along with the
production technology of MBL could be adopted by our planners to design our banking sector into
a real effective one. This report may act like a guide in revealing some of the important aspects of
MBL. This report tend to determine the customer satisfaction.
Limitation of time was one of the most important factors that shortened the present study.
Due to time limitation many aspects could not by discussed in the present study.
As I had more dependencies on the primary sources, so there might be some level of inaccuracy
with those collected information.
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1.6. INTRODUCTION
Mercantile Bank is a well known Bank in our country. It has gained firm confidence in the minds
of its clients within a short period of its operation. The success is primarily attributed to prompt
and bold decision-making, efficient and cordial services, economic use of resources and
introduction of new financial products and technologies .The continued endeavors of the
Management and Staff of the Bank under prudent guidance and timely support of the Board of
Directors have substantially contributed to success of the Bank.
Mercantile Bank Limited was incorporated in Bangladesh as a Public Limited Company with
limited liability under the Bank Companies Act 1991on 20 May 1999 and commercial operation
on June 1999. The Bank went for public issue of shares on in 2003 and its shares are listed with
Dhaka Stock Exchange and Chittagong Stock Exchange.
During this short span of time the MBL has been successful to position itself as a progressive and
dynamic financial institution in the country. The MBL has been widely acclaimed by the business
community, from small entrepreneurs to large traders and industrial conglomerates, including the
top rated corporate borrowers for forwarding-looking business outlook and innovative financing
solutions. Thus within this very short period of time it has been able to create an image for itself
and has earned significant reputation in the countrys Banking Sector as a bank with vision.
Presently it has 109(One hundred and nine) branches in operation. Recently Small and Medium
Enterprise (SME) Financing Scheme has been introduced to assist new and experienced
entrepreneurs to invest in small and medium scale industries. In 2016 MBL is planning to open 16
new branches.
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MBL Timeline
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General Banking Department performs the core functions of the bank. It deals day to day
transactions. It takes the deposit from the customer and meets the customer demands for cash by
honoring their checks. Broadly, it has the following core heads-
Banker-customer relationship begins with the opening of an account by the customer. Opening
of an account binds the same into a contractual relationship. But the selection of customer is
very crucial. In fact, fraud and forgery of all kinds start by opening of an account by the
customer (s). So, the bank takes extra care in its selection. One of the basic functions of
commercial banks is to accept deposits. For accepting deposits both demand and time,
Mercantile Bank Narayanganj branch offers the following types of accounts-
2. Current Account
FDR
Double Benefit Deposit Scheme
Super Benefit Deposit Scheme
Monthly Savings Scheme
Special Notice Deposit
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This deposit is primarily for small-scale savers. Hence, there is a restriction on withdrawals in a
week. Heavy withdrawals are permitted only against prior notice. Some Important Points are as
follows-
Current Account
Current account is purely a demand deposit account. There is no restriction on withdrawing money
from the account. It is basically justified when funds are to be collected and money is to be paid at
frequent interval. It is most suitable for private individuals, traders, merchants, importers and
exporters, mill and factory owners, limited companys etc. Some Important Points are as follows-
2. There is no withdrawal limit. But in case of large amount say 10 lac or more, bank requires
one day before notice;
3. No interest is given upon the deposited money;
4. The primary objective of such account is to save big customers like businessmen, join stock
companies, public authorities, etc. from the risk of handling a lot of cash.
5. The cost of providing current account facilities is considerable to the Bank as they make
payments and collect the bills, drafts, and checks for any number of times daily. The Bank
is, therefore, do not pay interest on current deposits. At the same time, Prime bank charges
Tk. 200 as Incidental fee;
6. Minimum Tk. 1000 balance must always maintain all the time;
7. Minor can not open such type of account;
8. Account holder can enjoy SOD or even TOD facility.
Declaration of proprietorship.
Trade licence.
Tax Identification No (TIN) directed by Bangladesh Bank.
Fresh checkbook is issued to the account holder only against requisition on the prescribed
application form. In case of old account, requisition made on the prescribed requisition slip
attached with the checkbook issued earlier. Generate a security no randomly for every check leaf
by Manager or authorized person. Prepare the instrument with respective security no on the back
of each leaf and signed by the authorized person. Make necessary entries in Check Issue Register.
Finally issue the checkbook for client (s).
A customer can obtain the statement of his A/C by submission of an application in prescribed
balance enquiry receipt. Normally it is supplied one time in a year. In addition, customer can know
his current deposit position informally with thirty taka fee.
2. 1. 6. Transfer of an Account
Account holder may transfer his account from one branch to another. For this, he/she must
apply with proper reason to the manager of the branch where he is maintaining account.
Manager then requests to the manager of that branch where the A/C holder wants to transfer
his account. Besides, he also sends original copy of account opening form and SSC (Specimen
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Signature Card) and photocopy of application for transferring the account with the balance
remained in the account.
Deposit Scheme
Bank is the largest mobilizer of surplus domestic savings. For poverty alleviation, we need
self-employment, for self-employment we need investment and for investment we need savings.
In the other words, savings help capital formations and the capital formations help investments in
the country. The investment in its turn helps industrialization leading towards creation of wealth
of the country. And the wealth finally takes the country on road to progress and prosperity. As
such, savings is considered the very basis of prosperity of the country. The more the growth of
savings, the more will be the prosperity of the nation.
The savings rate in Bangladesh is one of the lowest in the world. In order to improve the
savings rate, Financial Institutions responsible for mobilization of savings should offer attractive
Savings Schemes so that the marginal propensity to save increases. The savings do not, of course,
depend only on the quantum of income but largely depend on the habit of savings of the people.
4. Account in the name of minors can be opened too under the Scheme.
5. A person can open more than one account for different size of installments at any branch
of the Bank.
a. No benefit or interest shall be allowed for pre-mature encashment within one year.
b. If the account is closed after one year of its opening, interest shall be allowed on the deposit
at prevailing Savings Deposit rate.
8. The monthly installment shall be payable by the10th day (in case of holiday the next
working day) of every month. Advance payment of any number of installments is
acceptable.
9. Loan may be allowed up to 80% of the deposited amount against lien.
10. When a depositor fails to deposit any installment, he/she will have to pay a fine @5% of
the overdue amount payable at the time of depositing the next installment.
11. In case of death of a depositor, the account will cease to be operative and the amount
deposited so far shall be paid to the nominee, and in absence of nominee, to the legal heirs
of the deceased as per rules in force.
12. The Bank at its discretion may allow inter branch transfer of the A/C under the Scheme.
Objectives
Mode
Rates
10 8.50%
Other Features
All taxes/duty/levy and /or any other surcharges presently in force or that may be imposed by the
Government of Bangladesh (GOB) from time to time will be deducted/ recovered from the deposit
account under this scheme.
Loan may be granted up to maximum 80% of the deposited amount but minimum principle amount
must be BDT 20,000.00.
Loan processing fee be realized BDT 50.00 only and usual stamp costs also be realized.
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Objectives
Mode
Monthly installement sizes are 250, 500, 1000, 1500, 2500, 5000 and in multiples of 5000 up to BDT
25000.
Interest rate is 3.5%.
Other Features
All taxes/duty/levy and /or any other surcharges presently in force or that may be imposed by the
Government of Bangladesh (GOB) from time to time will be deducted/ recovered from the deposit
account under this scheme.
In case of pre-mature encashment before 05 years, interest will be paid on Savings Account Rate. But
in case of early encashment before 08 or 10 years the depositor will get full benefit up to previous slab
and Savings Account Rate for each subsequent year; no interest will be paid for fraction year.
Upon deposit of installment for at least 01 year (minimum deposit amount must be BDT 12,000.00)
under this scheme, loan may be granted up to maximum 82% of the deposited amount.
FDR Account:
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Loan processing fee be realized BDT 50.00 only and stamp costs also be realized.
Fixed deposits are time deposits or time liabilities. These are the deposits in which an amount of
cash is deposited in Bank for a fixed period specified in advance. Before opening a Fixed Deposit
Account a customer has to fill up an application form, which contains the followings-
Amount in figures
Beneficiarys name and address
Time period
Rate of Interest
Date of Issue
Date of maturity
How the account will be operated ( singly or jointly)
Signature (s)
F.D.R. no.
Special instructions (if any)
After fulfilling the above information and depositing the amount, FDR account is opened and a
FDR receipt is issued and it is recorded in the FDR Register, which contains the following
information-
In case of FDR Account, the bank does not have to maintain a cash reserve. So, Mercantile
bank offers a high interest rate in these accounts.
In case of encashment of FDR [say for Tk X] on maturity, following accounting treatments are
given-
If the customer wants to draw the interest only, then the following entries are given
Renewal of FDR:
Customer supposes to inform the bank in writing 15 days before the maturity date for
encashment. If not, bank normally renews the amount just after the maturity date. Renewal will
be for previously agreed maturity period.
Loss of FDR:
If the instrument is lost from the possession of the holder, the holder is asked to fulfill the
following requirements-
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This scheme has been formulated with a view to gain an upper hand in the market in terms of
Deposit collection. Features of this scheme are enumerated below:
Minimum Deposit amount would be BDT 170,000.00 (One Lac Seventy Thousand) or
multiples thereof.
The tenor of the scheme would be one (1) year and renewable at mutually agreed rate.
Customer will not be entitled to any interest in case of pre-mature encashment i.e. all benefits
given will be deducted from principal.
Benefits will be transferred to the SB/CD or any other account where the benefit(s) will be
transferred.
A separate prefix number (provider by our IT division) should be used for this scheme.
Schemeholder will be given a Deposit Receipt after account opening and is non-transferrable.
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3. 1. 1. Collection
In modern banking the mechanism has become complex as far as smooth transaction and safety
is concerned. Customer does pay and receive bill from their counterpart as a result of
transaction. Commercial banks duty is to collect bills on behalf of their customer.
Gets total from NIKASH2 and also get total from Pay-in-slip.
After that, the following entries are given and a debit voucher is prepared -
In Mercantile Bank Limited, cheques of its customers is received for collection from other
banks. In case of receiving cheques, following points should be checked very carefully-
The check should not carry a date older than the receiving date for more than 6 months. In
that case it will be a Stale Check. Again the check should not be a Post dated one.
The amount both in words and figures of the pay-in-slip should be the same and also it
should be in conformity with the checks amount both in figures and words.
The name mentioned both in the check and the pay-in-slip should be the same.
The check must be crossed.
Collecting banker must check whether endorsement is done properly or not.
ENDORSEMENT IN CASE OF
If the bill is beyond the clearing range then it is collected by OBC mechanism. Customer deposits
cheques, drafts etc. for collection, attaching with their deposit slip. Instruments outside the
clearing range are collected through OBC mechanism. A customer of Mercantile bank
Narayanganj branch is depositing a check say of NCC Bank, Dhanmondi branch, Dhaka. Now
as a collecting bank, Narayanganj branch will perform the following tasks-
Procedure of OBC
Collecting bank can collect it either by its branch or by the drawers bank. They will forward the
bill to that particular branch. OBC number will give on the forwarding letter. Now following
procedures will take place in case of the following two cases.
Branch sends the bill direct to the branch of Prime e by OBC schedule.
Request them to send the proceeds by IBCA and collect the bill.
That branch of Prime can collect the through clearing house arrangement exists there.
OBC creates asset and liabilities simultaneously for bank. When send for collection, it is banks
liability and as well as customers liability i.e. banks asset.
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Liability head Bills for collection being bills receivable as per contra
Asset head Bills receivable being bills for collection as per contra.
After realization the contra is settled. This item is a stock variable of balance sheet at a particular
date.
Balancing
Balancing is done on the bankers liability account. The year end balance is shown on balance
sheet.
Accounting Entries-
Clearing..........................................Debit
If dishonored, The instrument is returned to the collecting branch along with a return memo.
3.2.1. Clearing
According to the Article 37 (2) of Bangladesh Bank Order, 1972, the banks which are a member
of the clearing house are called as Scheduled Banks. The scheduled banks clear the cheques drawn
upon one another through the clearing house. This is an arrangement by the central bank where
everyday the representative of the member banks sits to clear the cheques. For clearing there is a
department in every Bank. This department receives cheques, drafts and like instruments from its
customers for the purpose of collection with a deposit slip over the counter crediting their accounts.
Clearing of cheque is done through the clearing house in Bangladesh Bank. Everyday the first hour
starts at 10.00 a.m. and returns house at 5.00 p.m
It refers the instument drawn on Prime bank Sylhet Branch Limited, received from other
banks in the clearing house by their representative (s). Settlement process-
If cheques are returned, Prime Bank Sylhet Branch passes an IBDA to Main Branch. Then the
necessary accounting entries will be-
It refers the instruments drawn on the other banks received by Prime bank Sylhet Branch. They
are of three kinds as follows-
Cheques are directly sent to OBC received along the Entry passed in
the respective branch instrument by the OBC register of
respective branch that branch
When IBCA comes, customers account is credited. IBCA is sent from that
branch to this branch.
Cheques drawn on another Bank, which is situated within clearing house area.
CASH SECTION
Cash Section
Cash Receipt
Cash payment
Flow Chart of Cash Management
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4.1Cash section
Cash is the lifeblood of all financial institutions. Cash section is a very sensitive point of the
branch. This section deals with all types of negotiable instruments and it includes vault, used as
the store of cash instruments. The vault limit is 2 crore taka. Operation of this section begins
when the banking hour starts. Cash officer begins his/her transaction with taking money from the
vault, known as the opening cash balance. Vault is kept in a more secured place. The amount of
opening cash balance is entered into a register. After whole days transaction, the surplus money
remains in the cash counter is put back in the vault and known as the closing balance. If the cash
stock goes beyond this limit, the excess cash is then transferred to Prime bank
main branch. The main functions of this section are-
Cash Receipt
Cash Payment
Officer receives the money, counts and then enters in the Cash Receipt Register, and finally
signs with seal and dates the deposit-in-slip.
Slip is then passed to another officer, who enters the receipt details like serial no, amount,
etc. in his register, signs the slip and keeps the banks part of the slip. Other part is given
to the depositor.
At the end of the day, entries are cross checked with the register kept at the cash counter to
see whether the transactions are correct or not.
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Accounting treatment -
When cash received, the following entries are made -
Cash A/C.Debit
Part ys A/C.C redit
Endorsement
Endorsement is done by putting signature of the drawer on the back of the negotiable
instrument for the purpose of negotiation. By blank endorsement, an order instrument
is made as bearer. Mercantile bank limited endorses the instrument in the following
ways-
ENDORSEMENT IN CASE OF
Payees A/C credited Pay to Mr. X
Received payment Pay to Prime bank, Mr. X
Payees A/C credited
Payees A/C credited Pay to Mr. X, Mercantile bank
Crossing
Generally two types of crossing are practiced, namely- General Crossing and Special
Crossing. Basically it gives a direction to the paying bank not to pay the check amount
over the counter. General crossing includes A/C payee crossing only. Drawing two
parallel and transverse lines do it. On the other hand, special crossing is like general
crossing but in addition bank name is also mentioned. This gives the direction to the
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same to pay the check only to the banker, whose name appears in the crossing or to his
agent.
Authorized officer is then verified the signature with the Specimen Signature Card (SSC);
Send the instrument to the computer section once again for posting;
Cash officer is then asked the bearer to sign on the back of the instrument. At the same he
just enters the payment details in his register and pays the money to the bearer;
At the end of the day, this information must be tallied with computer postings to ensure the
correctness of payment.
Accounting treatment -
When cash paid, the following entries are made -
Part y A/C.De bit
Cash A/C..Credit
Dishonor of Cheque
If the cheque is dishonored, Mercantile bank sends a memorandum (cheque return memo) to the
customer stating the reason in the following way-
Refer to drawer
Exceed arrangements.
Payment Summary
Positive findings
Negative Findings
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5.1. Findings
Positive Findings
It is newly generated bank and short history of operation but it has created a brand value
among the customers.
A lot of savings and credit schemes have been introduced for different market
segmentation. EX- SBDS
It has a lot of customers and they are loyal very to the Narayanganj branch.
This bank comparatively charge very low service charge due to providing various
services even than the government banks.
The Foreign Exchange department now performs comparatively better than previous as
they have valuable knowledge about this.
Foreign Exchange department is also fluent in processing the necessary foreign exchange
documents and in servicing to the customers.
This branch has much space for performing banking activities and for relaxation of the
customers.
Employees behavior to the customers is very good.
Our cash section is very fast compare to other banks.
Banks atmosphere is very friendly, superiors are cooperative to the subordinates.
Serving time of each customer is very low.
It also has advanced their technology with modernized Temenus Software.
Remittance giving is nearly 90 lac taka in three months.
Negative Findings
The relationship among employees is not up to the mark.
Online banking facilities are not available in every branch. It costs 125 tk yearly, but we
told it is free to the customers.
Employees are not satisfied their salary.
Job rotation is not performed timely as the officers demand it.
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6.1. Recommendation
Mercantile Bank Limited has been successful in all of its operation since its inception. It has out-
performed all its peer and competitor and peer banks in virtually all area of its activities. Still there
is scope for improvement for the bank and the any or all of the following could be which Mercantile
Bank Limited can implement to better its performance:
In evaluating the performance of the clients, there must be some set standards to be used
as a scale for better comparison. There should be a range of standard to cover a wide range.
Loans should not be provided only on the basis of inter-personal relationship with the
clients.
Manpower should be increase in GB section
Necessary training should be provided to upgrade the efficiency of the officers in
measuring risk and in selecting the profitable projects.
In Narayanganj Branch there is very low chance to get personal loans, it should be
improved.
The bank should be more cautious on operating expenses.
The Bank should promote their product by advertisement.
The Bank should introduce new and attractive product to their customer.
Internal control system should be improved so as to increase the brunch productivity.
Physical and technological facilities should increase in evaluating credit proposals and also
in monitoring the recovery of advances.
The Mercantile Bank Limited has provision for internship program, but it is not well
organized. Although the officials are very careful and co-operative with the interns, the
authority should be more structured. The bank really uses the Internship program to their
advantage by rearranging the whole procedure.
The bank should employ an outside company for recovery of its dues because it takes a
great amount of time for the banks employees to recover stuck up loans.
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As the clients are not in favor of introducer system that currently present, if possible the
rule of introducing to open an account should be changed. Because many people face in
problem to arrange an introducer in the time of opening accounts.
For selling their products this branch need strong marketing to sell their products.
To attract new customers and to retain itself in the banking market, the banking market,
the bank should be innovative and diversified its product services.
Consumer loan should be continuing.
All of work should be computerized instead of manual posting because of better services.
(Example- cheque book register or ATM card register).
The loan sanction process should be easier that the clients can feel convenient to take loan
from the bank.
Foreign exchange department need more heavy weight customers.
Permanent customers and big customers should be given motivational prizes like diaries or
calendars at year start.
Regular Performance Appraisal and assuring promotion/reward depending upon that will
resist the employees switching tendency.
Credit departments efficiency should be increased, sometime credit departments officer
have to come GB departments head to get work authorized.
Clearing section need extra manpower.
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6.2. Conclusion
Although Mercantile Bank Limited is a second generation bank in the private sector, within a very
few time it has already acquired a leading position. This bank is much more effective than others
to identify the weakness it carries as well as to solve them very effectively. Mercantile Bank
Limited has started its operation in June 1999. But pretty soon afterwards, within few months, the
Bank has taken up the challenge to start sound banking operations. From its inception the bank has
proven itself to be worthy of its slogan of Bank with a Difference, through successful operation
of Banking. From the previous records and discussion, we can conclude that the Modern Business
Management is essentially applied in this organization.
It has a wide range of area. General Banking Of Mercantile Bank Limited is my assign
project. For a bank, proper remittance flows are most profitable assets. The largest portion of
operating income is derived from lending. A commercial bank, usually wins over its competitors
only on the quality and quantity of remittance flow. MBL gives importance on their customers,
employees and shareholders. They want to achieve strong corporate growth through financial
inclusion. They try provide solutions at a minimum cost based on a high level of satisfaction of all
segments of our customers, thus also contributing to the prosperity of our employees and
shareholders. MBL is trying to develop innovative and technologically advanced products and
services that satisfy their customer needs.
At the end of the report, I have identified several findings & recommendations of this banking
system. In spite of some weakness & lacking, MBL remains strong position in banking sector. If
MBL follows effective corporate, uses its strengths, overcomes its weakness, develops some
promotion works & changes its services little bit user friendly, then it is sure that MBL will get
competitive advantages over its major competitors.
THE END
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