Project Sangam

Training / User Manual

PASSAGE - ESS

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SAP Portal Navigation ............................................................................................................... 3
Create Passage .......................................................................................................................... 5
Cancel RAO ..............................................................................................................................14

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SAP Portal Navigation
The SAP Portal navigation is as simple as browsing any website in www.

SAP Portal Navigation Path

The SAP Portal navigation path for Employee Self Services is as follows :

http://erpportal.airindia.in

SAP login screen

Please enter your User ID (SAP Personnel Number)

Please enter your password. First time password is set as your PAN Number (all alphabets
capital e.g. AAAAA1234B)

After you enter User id and Password; click on Log On to continue.

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Click on Passage

Click on Passage RAO

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Create Passage

Once you click on Passage RAO service ; following screen will appear on your screen.

Steps for creating Passage

1) On this screen employee can view 3 sections

i. Employee Passage details : Employees Passage Quota eligibility and
Class of Travel eligibility; Passage on Hold Status and Years of Service
can be viewed.
ii. Overview : This section will display all the RAOs issued to the Employee
recorded in the system.
iii. Passage Quota Details : This section will display Employees Passage
Quota

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Click here to
select RAO

View Passage
Quota for the
employee

Cancel
selected RAO
Click here to View
create New RAO selected RAO

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 2) Click on Create New
This screen is to capture the RAO details for creation of RAO.
Family Members maintained in SAP system only can be used.
Once user selects Family Member; it gets added to the Travel Details section; where
Sector has to be updated, Confirmed Requests my employee if any has to be updated.
International Sector would be picked by system from flight schedule and Extended
Family would be picked by system based on relationship to the family member.

Family Members would be

displayed from Infotype 21

Click here to
select family
members

Click here to
add sector Click here to insert
another record of
same person

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Single Flight Sector:

3) Click on ADD SECTOR

Example: Employee wants to Travel from Mumbai to Chandigarh without opting for any
stopover in between. He will therefore enter Mumbai as Orgin and Chandigarh as
Destination on the screen.
Note: Please enter only 3 character IATA codes in the designated area. If you are not
aware of the IATA code, click on the text box and press F4. From the list select you
desired origin/destination.
Based on Origin and Destination entered; system would provide a list of flights from
which user can select options.
Different Legs in the travel would be identified by Index no; User will select one flight
and respective stopovers can be selected;
Click on Continue after selecting the desired route.

Click here to search

for the sector or user
can type directly

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 After user has selected the route and click on continue; the sector is prepared and shown in
the next screen.

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 Selecting Multi Sector with Stopover

Example: Employee wants to travel from Coimbatore to New York with stopover at Mumbai.
He would enter Coimbatore in Origin and New York in Destination; system would show
following results

To select
stopover please
select here.

Please note the

index nos. Each
Leg of travel
will have same
index number.

Please note the

index nos. Each
Leg of travel
will have same
index number.

Please note the column Index; each leg of travel will have same Index No. In our example
above; user can go to NYC from CJB view Mumbai or Via Delhi; so in Index one, he/she can
choose any one, accordingly if the user chooses via Delhi option, then the user can also avail
Mumbai as a Stop Over. In second leg of travel i.e. Index No. 2; employee can choose only
second option i.e. via Delhi.

Similarly in the return trip; While coming from NYC user can opt from Mumbai or Delhi and
accordingly the onward journey to Coimbatore.

Note:
i. Only one record can be selected in One Index No.
ii. The Origin of any Index selected should be destination of the previous Index Selected as
shown above.
iii. A record from each Index should be selected.
iv. Please Check the Stop over button corresponding to the flight operating at your desired
stop over route. Unless the stop over box is checked you would not be allowed to
take stop over at that station.

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 After user has selected the route and click on continue; the sector is prepared and shown in
the next screen.

Click here use

same sector for all

Based on selection
route will be provided
Once all details are
updated click on Validate

Note: In case of stop over selected, the sector shown would be CJB-BOM-DEL-NYC-
DEL-BOM-CJB.

System will validate the application and provide successful message if all the checks are
found to be correct.

Now system will enable Create Button.

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 Click on Create to
create RAO

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 4) RAO Created.

RAO created
successfully

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Once the RAO is created in the system with a RAO number, employee is required to visit the
Passage set up where his passage record card is maintained, to collect the printed and stamped
copy of the RAO for ticketing.

If during RAO creation, employee notices any discrepancy in his/her family details (Number of
members or their names) or passage balances, they are requested to contact their respective
passage setups for correction.

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 Cancel RAO

Employee will be able to Cancel only those RAOs which are in REQUESTED status. The
procedure for PRINTED RAO cancellation remains same as per your existing practice.

1) When employee has to Cancel an RAO click Cancellation button as shown in the below
screen

Click here to
Select RAO

Select RAO & click

on Cancellation

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Update Ticket status ie. Not Issued / Cancelled; and click on Cancel RAO

User can see the RAO status as cancelled in overview screen

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