Lesson 1

Arun Chalise
Arun.chalise@regentcollegelondon.com
 Grading System

BTEC HND is assessed and marked on grading basis. The grade

awarded are shown below:

a) Grades:

Referred- RF-Not meeting any or all of the Pass criteria.

Pass-P: - Meeting all the Pass criteria

Merit-M: Meeting all Pass and the Merit criteria

Distinction-D:- Meeting all Pass, Merit and Distinction Criteria

b) The Grading Criteria to obtain a P, M, and D are contained in the Unit

specification document provided to you.

GROUND RULES
I. Attend all classes on time . The College Lateness and attendance
policy applies

II. Keep your mobile phones silence or switch them off .

III. Dont interrupt others whilst contributing in class discussion or

questioning.

IV. Treat your colleagues or others with respect as you would want to
be treated or respected

V. You owe a legal duty of care to everybody in class such that your
actions will not cause any injury/damage whatsoever to them

VI. Dont eat food in class.

VII. Others

VIII. .
Objectives of this Lesson
Evaluate the interrelationship between the different processes and
functions of the organization.
Justify the methodology to be used to map processes to the
organizations goals and objectives.
Evaluate the output of the process and the quality gateways.
 Organizational
Culture

Hierarchy of Levels of
Objectives Organization

Business
Process &
Functions
Hierarchy of Objectives
Mission- Overriding premise of the business
Goal General statement of aim or purpose
Objectives-quantification or more precise statement of a goal.
Strategies- Broad kind of action to achieve objective
Mission
Describes the organizations basic function in society in terms of the
products and services it produces for its clients.

Mission Statement
Formal declarations of underlying purpose; what an organization
exists to do.
Mission Statements
Glaxo-is an integrated research based group of companies whose
corporate purpose is to create, discover, develop, manufacture and
market throughout the world, safe, effective medicines of the highest
quality which will bring benefit to patients through improved
longevity and quality of life and to society through economic value.

Matsushita: The duty of the manufacturer is to serve the foundation of

mans happiness by making mans life affluent with an inexpensive and
inexhaustible supply of lifes necessities.
Goals or Aims
Gives a sense of direction for the activities of an organization and are
sufficient for the satisfaction of the organizations mission.
Provides,
A standard of performance
Basis for planning
Guidelines for decision making
Influence the organizational structure
Basis for setting objectives
Objectives
Relate to success factors, like ;
Profitability
Market share
Growth
Cash-flow
Customer Satisfaction
Quality
Social or industrial relations
Added value
?
SMART Objectives
Specific
Measurable
Achievable
Relevant
Time Bound
Strategy
A strategy is a long term plan by which the aims and objectives are met.

Strategic decisions are usually taken by senior manager, have long term
implications and may affect a whole organisation.
Tactics
Tactics are the shorter term activities that a firm puts in place to
implement its strategy.

Tactical decisions are often made by middle managers.

Operation
A business unit will carry out its functional activities within the strategy
and guided by its short term tactics to be more effective in meeting its
business goals.
Strategies
A course of action including the specification
of resources required to achieve a specific
objectives.
Resources

Technolog Management
y Structure
(Strategy)

People
Organizational Framework

Mission / Objectives Inputs Organizational

Outpu
Goals /Policy processes
t
Execution of
Works
Strategies

Organizational
Success
Levels of Organization
Board-
Mission

Top Management-
Strategy

Middle management-
Tactics

Junior Management- Operations

Team Members- Work

Functional Areas
Sales
Productions
Marketing
Finance
Human Resources
Distributions
Research & developments
Others ?