Udey Webster

P.O. Box 627

Middletown, DE 19709
yeduhw@msn.com
Cell Phone: 917-689-5116

SUMMARY OF EXPERIENCE
I have gained extensive technical and managerial telecommunication experience. Working as a
Telecommunication Technician (NOC, Switch and Transport), NOC Manager, Supervisor, Switch Traffic
Engineer, And Switch Capacity Engineer. Project Management, Six Sigma Green Belt, and Novell CNE
Certification. My experiences cover a broad range of technologies, such as Ethernet over copper circuits,
next generation Soft switches, Class 5 switches, and Sonet Transport Systems. Hands on trouble shooting
experience, working on such equipment as Cisco and Juniper routers, ATM Switches, 5E, DMS, Meta
switches, DSLAMS, EFM circuits and Synchronous Optical Network DS3 to DWDM transport systems
Knowledge of data network elements and protocols including; TCP/IP, MPLS, OSI, Frame Relay,
ATM, X25, RIP, OSPF, BGP, ISDN, SS7, other LAN/WAN protocols. Strong analytical and
troubleshooting skills investigate and solve customer issues; quickly assessing situations and providing
solutions in a timely manner.

EMPLOYMENT HISTORY
10/2009 to 8/2010, NMC Technician 2, Broadview Network, King of Prussia, PA
Repair Ethernet over Copper (EFM) circuits, T1 circuits, Pots, Pri’s, VOIP Lines, and customer DS3
circuits. Use MetaAssist & Harris test set to test and repair Actelis EFM circuits (Actelis 2300 & 1300,
ML48, 624’s and 628’s). Repair T1 circuits by correcting miss-optioned equipment, isolating wiring
problem and defective equipment Use Net Analyst/Centest to access various Digital Cross Connect
Systems (Tellabs 5500 & 5320M/L, Turin, and Alcatel 1631). Access various types of Muxes and channel
banks, such as the Turin TA200, Telco Edgelink 100, Cac Wide Bank, Adtran 4303, and Audit 600).
Access Broadview switches remotely (DMS500, Lucent 5ESS, META, LCS, and DEX600E) and
correcting POTS, Pri’s, VOIP problem such as Dial Tone, Account Codes, Hunt Group, Caller ID, Long
Distance calling, Call Forwarding. Open trouble tickets using Remedy, Verizon VTAG & LSI, Global
Crossing Ucommand and Fairpoint Wisor ticket systems. Use Granite database to access circuit layouts,
Illuminet/Verisign for CLID, Neustar for NPAC information

02/2006 to 06/2009, NOC Technician, Cavalier Telephone Company, Newark Delaware

Provide Remote Surveillance for the Cavalier Telephone Network using CiNAS, NETCOOL, Infoblox ID
Grid and Cacti surveillance systems. Perform remote access functions such as gathering performance data,
alarm, and environmental information, reload equipment, equipment software, upgrades, providing loops,
sending tones for trouble isolation and providing technical support to field technicians on such devices as
(Routers, Switches, DSLAMS, ATM, Ethernet, and Sonet transport equipment). Hands on experiences
working on next generation equipment such as Cisco and Junipers Routers, Meta Switch, Copper Mountain
DSLAM, Occam Blade BLC 6151 VOIP equipment, Marconi ATM, Genband G6 Media gateway switch,
AT&T 5ESS switch, Nortel DMS switch, and Adtran, Alcatel, Cisco Cerent, Ciena, OC3 to DWDM Sonet
transport equipment. Demonstrate an understanding of communication and computer protocol such as
SNMP, PPP, ICMP, DHCP, SMTP OSPF, and SIP, BGP, MGCP, and Spanning tree. Open trouble tickets;
provide root cause analysis, and report to management in a timely manner.

5/2005 to 12/2006, Cavalier Telephone Company, Newark Delaware

Switch Traffic and Capacity Planning Engineer
Responsible for base lining the telephone traffic and trunking network, developing capacity forecasts,
designing growth plans to support forecasted and planned requirements, managing the implementation of
growth projects, and improving current and future network technologies and solutions to realize the
strategies and plans for the growth and development of Cavalier’s network. Incorporate Time-Consistent
Busy-Hour (TCBH) methodology, on network elements such as Network Trunks Groups, Voice Mail
Systems, Remote Terminals, and Voice Recognition Systems. Incorporating Erlang B, Neil Wilkinson, and
Poisson table to calculate busy day/hour, busy season, 10 high day period, call rate and holding time
variations and other traffic engineering parameters.

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3/1999 to 04/2005 AT&T, Dayton, NJ
Network Operation Center Manager
Implemented best practices, set goals, objective, manage projects and develop procedures, and schedules.
Manage personnel development by training and coaching. Instruct, administer, and develop projects,
programs and policy such as 911 Restorations, Trunk/Line Circuit Testing, Facilities Testing, Affirmative
Action, and EEO. Ensure performance metrics are achieved. Communicates and interacts with clients on
provisioning, operational, and maintenance issues. Manage escalations for high severity and chronic
network issues. Resolve complex problems during critical outages. Managed two teams of 35 technicians
and supervisors in a 24/7 environment. One team remotely monitored and performed surveillance of AT&T
digital switches and transmission systems. Investigating correcting, and referring equipment troubles
indicated by switch and facilities maintenance messages, the other team performed switch to customer
testing, and repairing of out of service lines and trunks circuits, including 911 circuits. This included testing
and repairing all digital switches and transmission equipment.

3/1997 to 3/1999 TELEPORT, Staten Island, NY

Supervisor Trunk Operation Center
Manages, trained, establish priorities, and wrote performance development reviews, assign work, perform
all administration duties for Networks analysts in the Trunk Operation Center. Build Automatic Trunk Test
Schedules that performed transmission loss tests, noise tests and bits error test on trunks and digital
facilities on a scheduled basics. Restored out of service trunk; Corrected machine detected irregularities;
corrected facilities alerts; recovered digital facilities interface equipment for customer use. Correct
translation problems such as routing, digit analyst, and termination in both the 5ESS and DMS switches.
Provided monthly reports to over 130 AT&T #5ESS and DMS switches.

12/1996 to 3/1997 BELL ATLANTIC NYNEX MOBILE, New York, NY

Switching Field Engineer:
Perform preventive maintenance and maintenance routines, system upgrades and data base backups on all
equipment in a Mobile Telephone Switching Office. Which included, but not limited to the following
equipment; AT&T Autoplex 1000 #5ESS SM2000 Switch, AT&T Autoplex 1000 System 85 Switch,
Tellabs 532L and 5500 Dacs, AT&T Dacs III & IV, Octel Sierra Voice Mail Systems, AT&T Datakit ll
Switch, AT&T CDPD Mobile Intermediate System. Install, test, configure, PC's, routers, and Servers
6/1995 to 12/1996 Surveillance Technician
Remotely monitor and perform surveillance of the entire Bell Atlantic Mobile Network, Accessing
switches and facilities remotely to perform system upgrades and backup. Investigate, correct, and refer
equipment troubles indicated by switch and facilities maintenance messages.

NEW YORK TELEPHONE, Brooklyn, NY

Central Office Supervisor:
Prepare work assignments, and schedules. Corrected pay role problems. Trained technician in the
installation and maintenance of switching and transmission equipment
Switch Cutover Supervisor
Managed twenty Central office technician that were responsible for the installing, and testing of T1
facilities and trunking circuits in the installation of new AT&T #5ESS and Nortel DMS 100 switches
Control Center Operation, Administration Supervisor
Establish priorities and assign maintenance and provision work to subordinates. Prepare job schedules,
assignments, and reports. Processed bills and vouchers
Carrier Technician
Test, Repair and install DS1 to DS3 Facilities

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EDUCATION/CERTIFICATION
04/2003 - AT&T Six Sigma: Greenbelt Certification.
08/2001 - Stevens Institute of Technology, AT&T School of Business & Technology -- Master's Certificate
in Project Management
08/1995 - Novell Certified NetWare Engineer (CNE).
06/1994 - Novell Certified NetWare Administrator (CNA).
RCA Institutes, New York NY Electrical Engineering

TRAINING
TECHNICAL AND PROFESSIONAL:
VOIP/IPT Technology, Consumer VOIP Telephone Adapter and Call Flow, DMS 250 Call Flow, DMS
250 Routing with Navis Voice Activation Manager, Siemens SMX2100 (Internet offload switch) OA&M
Specialist, 5ESS Switch AM and CNI Hardware Maintenance, 5ESS Switch CM Hardware Maintenance,
5ESS Switch SM Hardware Maintenance, 5ESS Switch Office Database Maintenance, 5ESS Switch
Maintenance Hands-On, 5ESS Switch Essentials for Recent Change, 5ESS Switch Translation Recent
Change for Business Applications, 5ESS Switch Translation (Digit Analysis, Routing, and Charging),
5ESS Switch Network and Traffic, Concepts of Dense Wavelength Division Multiplexing, Virtual Private
Networks and Firewalls, Advance Fiber Optic Technologies. The Light Brigade – Advanced Fiber Optic
Technologies, Bellcore DMS-100 Family-Fundamentals, Bellcore DMS-100 Trunk Testing and
Translations, Nortel Transport Node Engineering OC-3 Express, Lucent Technologies FT-2000 OC-48
Add/Drop Ring Terminals Operations and Maintenance, Access Service Request (ASR) & Order Manager,
#5ESS –200 Switch DCS Maintenance, Autoplex System 100 MSC Maintenance, Code Division Multiple
Access (CDMA) Translations, Data kit ll VCS operations, Administration and Maintenance, Octel Sierra
Mail Installation and Maintenance. Introduction to Cellular Digital Packet (CDPD), CDPD Mobile Data
Intermediate System Operation and Maintenance, Fundamental of Unix System for user, Shell Command
Language for Programmers, Tellabs Titan 5500 Provision and Maintenance, Bellcore Signaling System 7 –
Wireless, Motorola Cellular Overview, ADC City Cell 824 Remote Site Equipment. Cascade 500 ATM
Overview. Microcomputer Concepts for NetWare Users, DOS for NetWare Users, Netware 2.2 System
Manger, NetWare 3.2X Administration, NetWare 3.1X Advanced Administration, NetWare Service and
Support, Netware Networking Technologies and NetWare TCP/IP Transport. NEC Fiber Optical Systems,
AT&T Fiber Optic Systems, DSC Loop Optical Carrier, Raynet Loop Optical Carrier, #5ESS Trunk
Testing, DMS 100 Maintenance, DMS 100Logutil, DMS 100 Translations, DMS 100/200 Hands on
Maintenance.

Management and Human Resources:

AT&T Six Sigma Green Belt Training (Define, Measure, Analyze, Improve, and Control). Tools &
Techniques of Project Management, Human Dimensions For Project Management, Project Management,
Scope, Scheduling, and Cost, Project Management Estimating and Risk, Quality For Project Management,
Project Management Contracting and Negotiation Skills, Project Management Simulation, American
Management Association Better Business Writing Workshop, Skill Path Seminars Fundamentals of
Personnel Law for Managers and Supervisors, Situation Leadership, Building and Managing Teams,
Improving Management Time, Transition to Management, Network Service Manager, Quality System
Seminar.

COMPUTER SKILLS
UNIX (Korn Shell), Microsoft Project, Microsoft Power Point, Microsoft Access, Microsoft Word, and
Microsoft Excel

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