When you start dialysis at a DaVita center, youll be surrounded by a highly trained clinical team

thats dedicated to delivering superior care and making your experience as comfortable as possible.
Here is how to get started.

Deciding that in-center dialysis is right for you

When you have end stage renal disease (ESRD), you and your nephrologist (kidney doctor) will
discuss which treatment options best fit your lifestyle. One of those choices is in-center dialysis. You
may prefer this type of treatment because:

Dialysis is only three times a week, giving you four dialysis-free days

Treatment is administered by trained dialysis care team members

You enjoy being around and interacting with fellow dialysis patients

You prefer the welcoming environment provided at the center

In-center dialysis doesnt require a care partner like home dialysis does

Those benefits, as well as personalized care for your unique health and lifestyle needs, are what
youll find when you begin in-center dialysis treatments with DaVita.

Find a DaVita dialysis center near you

DaVita has more than 2,100 outpatient dialysis centers located around the country. As the largest
independent provider of dialysis services in the United States, chances are good there will be a
DaVita dialysis center near your home or work.
To locate a DaVita center near you, use our Find a Dialysis Center tool. After you locate a nearby
DaVita dialysis center, you can arrange for a tour by calling a DaVita Guest Services Specialist at 1-
800-244-0680.

What to expect during your first visit

When you arrive at the dialysis center for your first visit, the healthcare team will take care of all
aspects of treatment.
First, your access area will be washed by a patient care technician; then you will be weighed and
escorted to your dialysis chair. Your blood pressure will be taken, both standing and sitting, and a
dialysis nurse will check your vitals and connect you to the dialysis machine.
The typical dialysis session is usually four hours. During that time your blood pressure will be taken
and the dialysis machine will be monitored. You are free to read, watch television, talk to fellow
patients and care team members, sleep or do almost any activity that can be done from the dialysis
chair. Depending on your center, there may also be times when a care team member puts in a video
for patients to watch or leads a group game for everyone who wishes to play during dialysis.
Once the dialysis treatment time is up, you will be disconnected from the dialysis machine and your
vital signs and weight will be recorded again.

What to bring to the dialysis center

On the days you have dialysis, bring things that help you relax while dialyzing. Some things youll
want to remember:
 Wear loose sleeves if you have a graft or fistula in your arm

Pack a blanket and pillow

Bring a book or project

Pack earphones to hear the television at your chair

Check your center to see if it has Internet access if you want to use your laptop

DaVita dialysis treatment options

If you find that in-center dialysis isnt for you, explore DaVitas other treatment options:

Home Peritoneal Dialysis

Home Hemodialysis (HHD)

In-Center Nocturnal Dialysis

In-Center Self Care

For more information, call DaVita Guest Services at 1-800-244-0680.

Learn more about in-center dialysis

Getting Started on Home Hemodialysis

DaVitas home hemodialysis (HHD) program currently serves more patients than any other HHD
program in the United States. We are committed to your success with HHD, which is why we have
developed unparalleled services to support you.
Because HHD is done more frequently than traditional in-center hemodialysis, studies have shown
several benefits, which include improved well-being and fewer complications during treatment. Here
is how to get started.

Deciding that HHD is right for you

When you have end stage renal disease (ESRD), you and your nephrologist (kidney doctor) will
discuss which treatment options best fit your lifestyle. Ask your doctor about HHD. You may prefer
this type of treatment because:

You can dialyze in the comfort of your own home

You can dialyze for shorter treatment times if you do short daily HHD

Treatment is administered with the help of your care partner

Dialyzing at home allows you to maintain an active lifestyle, at work, at school or in your
travels

With HHD, you may have a more liberal diet than you would on in-center hemodialysis

Youll save time by not traveling to a dialysis center three days a week

Those benefits, as well as personalized care for your unique health and lifestyle needs, are what
youll find when you begin HHD treatments with DaVita.

Find a DaVita HHD program

Are you interested in finding an HHD program near you? Call DaVita Guest Services at 1-800-244-
0582 or find a center with a home dialysis program nearest you.

Training on HHD

Once you and your doctor have determined that HHD is right for you and you have identified a
DaVita program near you, you will work with an HHD nurse who will take you through a
comprehensive training program tailored to your specific medical and learning needs. The program
will provide the education, tools and support you need to stay healthy and safe while enjoying the
many benefits of HHD.

Your HHD nurse will personalize your training program to suit your needs. During training, you will
learn all the skills and procedures required to perform short, frequent treatments independently. The
wide range of topics will include how to:

Use your equipment

Create a hygienic environment

 Manage supplies

Handle needles

Keep an organized log of your treatments

The length of training programs varies, but most people usually learn how to perform HHD safely
within three to five weeks. The majority of training for home treatments is done at dialysis centers.

People who choose HHD will have a dialysis care partner to assist them. This can be a spouse,
parent, child, professional caregiver or other responsible person who can be relied upon to provide
support. Your care partner will be trained with you.

Transitioning from in-center dialysis to HHD

Many people that start in-center hemodialysis transition to a home dialysis therapy. You will have
more freedom and flexibility but you certainly wont be alone. Youre only a phone call away from a
highly trained home dialysis clinical team thats dedicated to delivering superior care and making
your experience as comfortable as possible.

DaVita dialysis treatment options

If you want to learn more about dialysis, explore DaVitas treatment options:

Home Peritoneal Dialysis (PD)

In-Center Dialysis

In-Center Nocturnal Dialysis

In-Center Self Care

For more information, call DaVita Guest Services at 1-800-244-0582.

Learn more about HHD

Your HHD Support Team

Living Well on HHD

DaVita Inc., a Fortune 500 company, is the parent company of DaVita Kidney Care and HealthCare
Partners, a DaVita Medical Group. DaVita Kidney Care is a leading provider of kidney care in the
United States, delivering dialysis services to patients with chronic kidney failure and end stage renal
disease. DaVita Kidney Care consistently differentiates itself from other kidney care companies and
surpasses national averages for clinical outcomes. The company's clinical outcomes for dialysis
have improved for the past decade, and in many key areas measuring quality dialysis care, we lead
the nation. As of December 31, 2016, DaVita Kidney Care operated or provided administrative
services at 2,350 outpatient dialysis centers located in the United States serving approximately
188,000 patients. The company also operated 154 outpatient dialysis centers located in 11 countries
outside the United States.

HealthCare Partners, a DaVita Medical Group, manages and operates medical groups and affiliated
physician networks in California, Nevada, New Mexico, Florida, Colorado and Washington in its
pursuit to deliver excellent-quality health care in a dignified and compassionate manner. As
of December 31, 2016 HealthCare Partners, a DaVita Medical Group, provided integrated care
management for approximately 749,000 patients. The company's leadership development initiatives
and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek
and WorldBlu.

DaVitawhich is Italian for "giving life"has more than 70,000 teammates (employees) working to
provide superior patient care and exemplify the companys Core Values:

Service Excellence: Serving others our reason for existing.

Integrity: We say what we believe, and we do what we say. We are trusted because we are
trustworthy.

Team: One for All, and All for One! We work together, sharing a common purpose, a
common culture and common goals.

Continuous Improvement: We never stand still; we are never satisfied.

Accountability: We don't say, "It's not my fault," or "It's not my job." We take responsibility
for meeting our commitments our personal ones as well as those of the entire organization.
We take ownership of the results.

Fulfillment: We make a difference. We feel rewarded personally and as a team

because what we do in our jobs is consistent with our goals and dreams.

Fun: We enjoy what we do. We know healthcare is hard work; but even hard work can be
fun.
Since DaVita began in 1999, we have developed programs to enrich livesand in creating programs
for our patients and teammates, we realized that the goodwill they've generated has also spread to
our families, into more than 2,000 local communities and around the world. Community Carethe
annual report outlining the DaVita vision for social responsibilitydefines our organization's
"declaration of interdependence" and philosophy on the role corporations should play in America.
DaVita is a community first, and a company second. We are a community that just happens to be
organized in the form of a company.

DaVita's Community Care is comprised of four essential components:

1. Building a Community

2. To Build the Greatest Healthcare Community the World Has Ever Seen

3. Being a Role Model for American Health Care

4. Sending Forth Ripples of Citizen Leadership

About our website

DaVita.com is the premier online resource for information on dialysis and chronic kidney disease.
Our website was created to answer questions and provide education for people with chronic kidney
disease or on dialysis, their caregivers, family members and friends. DaVita.com is a trusted, easy-
to-understand source featuring a user-friendly design that includes large-size type that can be
increased or decreased for the best viewing.

From informative articles and animated learning modules to recipes for the dialysis diet and other
useful tools, DaVita.com is always adding to the wealth of information it offers website visitors. We
invite you to discover how kidneys work and how dialysis works, plus take advantage of special
features, including our discussion forum, Find a Dialysis Center tool, DaVita GFR Calculator and
more. Thank you for visiting DaVita.com.

Mission and Core Values

The name DaVita is an adaptation of an Italian phrase meaning, giving life. Every day, in all of our
clinics, we believe our name reflects our purpose.

Our Core Values all seven of them provide us with the set of guidelines to help us fulfill our
Mission.

Our Mission

To be the Provider, Partner and Employer of Choice

We are building the greatest healthcare community the world has ever seen through our commitment
to upholding our Mission and Core Values every day, in everything we do.

Our Core Values

Service Excellence

Serving others our reason for existing. We continually seek to understand the needs of those who
depend on us (our patients, doctors, and our fellow team members) and then to exceed their
expectations.

Integrity

We say what we believe, and we do what we say. We are trusted because we are trustworthy. In our
personal, team, and organizational values, we strive for alignment in what we say and do.

Team

One for All, and All for One! We work together, sharing a common purpose, a common culture and
common goals. We genuinely care for and support, not only those to whom we provide care, but
also those with whom we work shoulder-to-shoulder. We work together to pursue achieving our
Mission.

Continuous Improvement

We never stand still; we are never satisfied. Individually, and as teams, we constantly look at what
we do, and ask, How can we do this better? Then, we use a systematic approach to take action.

Accountability
We dont say, Its not my fault, or Its not my job. We take responsibility for meeting our
commitments our personal ones as well as those of the entire organization. We take ownership of
the results.

Fulfillment

We make a difference. We feel rewarded personally and as a team because what we do in our
jobs is consistent with our goals and dreams. We believe You must be the change you wish to see
in the world. (Mahatma Gandhi). And, when you are the change, thats fulfilling!

Fun

We enjoy what we do. We know healthcare is hard work; but even hard work can be fun. We take
our jobs seriously, but we feel a fun environment delivers better care to our patients while creating a
better work environment for our teammates. We strive for excellence and we have fun.

Kidney Education
Access valuable information about kidney disease, dialysis, the kidney diet and more.

Treatment Options
Explore your treatment choicesfrom home dialysis to transplantwhen you have chronic kidney
disease (CKD).

Recipes
Find 1000+ delicious recipes for the kidney diet from DaVita dietitians.

Tools
Use the DaVita.com tools to help manage your treatment, diet and more.

Contact Us
DaVita Guest Services
If you would like help locating a dialysis center, would like to become a DaVita patient or have
comments about one of our centers, please call DaVita Guest Services.

Call us toll free at 1-800-244-0680

(Operating hours: Mon.-Fri. 8:00 a.m. - 9:30 p.m. ET and Sat. 10:00 a.m. - 2:00 p.m. ET)
DaVita World Headquarters
DaVita
2000 16th St.
Denver, CO 80202
Phone: (303) 405-2100 or toll-free at 1-888-484-7505

Career inquiries
To learn more about working at DaVita, search for open positions in your area or to check on
your application, please visit the careers section.

If you have technical difficulties while trying to apply online, please call our Career Hotline at
1-866-400-2266.

For corporate communications and media inquiries only

If you are a member of an accredited media organization and need to speak to a DaVita Media
Representative, please contact Skip Thurman, Senior Director of Communications.

Skip Thurman
2000 16th St.
Denver, CO 80202
(303) 876-6610

Send us a message
Please note: We can't give you medical advice online. Every person's condition is unique and
each patient requires a professional assessment before medical guidance can be given. Speak with
your personal physician about your questions and concerns.

For all other feedback or questions, fill out our contact form.
(Your message will be forwarded to the appropriate department based on the subject.)

Sponsorship Requests
At DaVita, were committed to engaging our local communities. If your organization is based in
Colorado, please fill out this form. For sponsorship opportunities outside of Colorado, please contact
your nearest DaVita business office from the list below.

DaVita corporate offices

DaVita - Malvern, PA
2476 East Swedesford Road
Suite 150
Malvern, PA 19355
Phone: 1-800-633-9757
 DaVita - Brentwood, TN
5200 Virginia Way
Brentwood, TN 37027
Phone: (615) 320-4200

DaVita - El Segundo, CA
601 Hawaii Street
El Segundo, CA 90245
Phone: (310) 536-2400

DaVita - Irvine, CA
15271 Laguna Canyon Road
Irvine, CA 92618
Phone: (949) 930-4400

DaVita - El Segundo, CA
841 Apollo Street #100
El Segundo, CA 90245
Phone: (310) 536-2400

DaVita - San Bruno, CA

1111 Bayhill Drive
San Bruno, CA 94066
Phone: (650) 238-5695

DaVita - Tacoma, WA
1423 Pacific Avenue
Tacoma, WA 98402
Phone: (253) 272-1916

DaVita - Federal Way, WA

32275 32nd Avenue S
Federal Way, WA 98001
Phone: (253) 733-4602

DaVita - Denver, CO
1551 Wewatta Street
Denver, CO 80202
Phone: (303) 405-2400

DaVita - Centennial, CO
7173 South Havana Street, Suite 100
Centennial, CO 80112
Phone: (303) 876-2500

DaVita - Vernon Hills, IL

3 West Hawthorn Parkway #410 & #290
Vernon Hills, IL 60061
Phone: (847) 573-7252
Laboratory

DaVita - Deland, FL
1991 Industrial Drive
Deland, FL 32724
Phone: (386) 738-1809

DaVita - Ft. Lauderdale, FL

3951 SW 30th Avenue
Ft. Lauderdale, FL 33312
Phone: 1-866-909-5227

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND
DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT
CAREFULLY.

Your health information is personal, and we are committed to protecting it.

For purposes of this Notice, "DaVita" and the pronouns "we," "us" and "our" refer to all of the
licensed dialysis facilities operated or managed by DaVita HealthCare Partners Inc. and/or the
following subsidiaries, when such subsidiaries are acting as a covered entity under HIPAA: DaVita
Rx, LLC, DVA Laboratory Services Inc., Total Renal Laboratories, Inc., RMS Lifeline Inc., and. These
entities have been designated as a single affiliated covered entity for HIPAA Privacy Rule
compliance purposes.

DaVita uses and discloses health information about you for treatment, to obtain payment for
treatment, for administrative purposes, to evaluate the quality of care that you receive, and for other
purposes permitted by HIPAA. DaVita is required by law to maintain the privacy of your health
information and provide you a notice of our legal duties and privacy practices with respect to that
information and to provide you with notice of a breach of your unsecured protected health
information.

This Notice applies to all records about your care that are created, and/or maintained by DaVita.
Your health information is contained in a medical record that is the physical property of DaVita.
DaVita is required to abide by the terms of this Notice.

DaVita reserves the right to change its privacy practices, as reflected in this Notice, to revise this
Notice, and to make the new provisions effective for all protected health information it maintains.
Revised Notices will be available in the clinic, on our website, or upon your request.

If you are a patient insured by the United States Department of Veteran Affairs, you may be entitled
to rights and we may be subject to restrictions regarding the use and disclosure of your health
information other than as set forth in this Notice. At all times, we will comply with the applicable
requirements of the Department of Veteran Affairs regarding the use and disclosure of your health
information.

How DaVita May Use or Disclose Your Health Information:

We may use or disclose your health information, in certain situations, without your consent or
authorization. Below we describe examples of how we may use or disclose your health information
as permitted under or required by federal law, including instances where we will obtain your
authorization. Such uses or disclosures may be in oral, paper or electronic format.

For Treatment. DaVita may use and disclose your health information to provide you with medical
treatment or services or to assist in the coordination, continuation or management of your care and
any related services. This includes the coordination or management of your health care with a third
party. For example, a health care provider, such as a physician, nurse, or other person providing
health services to you, will record information in your record that is related to your treatment. This
may include interdisciplinary conferences with team members from Davita and support care teams
from other facilities involved in your care and treatment or other providers who may be able to
provide information or insight in the development and coordination of your plan of care. This
information is necessary for other health care providers to determine what treatment you should
receive.

For Payment. DaVita may use and disclose your health information to others for purposes of
obtaining payment for treatment and services that you receive. For example, a bill may be sent to
you or to a third-party payer, such as an insurance company or health plan, for care, items or
services provided to you. The information on the bill may contain information that identifies you, your
diagnosis, and treatment.

For Health Care Operations. DaVita may use and disclose health information about you for
operational purposes. For example, your health information may be used by DaVita or disclosed to
others in order to:

Communicate with you about our clinic activities and locations;

Evaluate the performance of our staff;

Assess the quality of care and outcomes in your case and similar cases;

Learn how to improve our facilities and services;

Determine how to continually improve the quality and effectiveness of the health care we
provide; and

Train Residents, Medical Students, Nurses, Advanced Practitioners, Physician Assistants,

Medical Assistants and other health care professional students or interns.
Health Information Exchange (HIE). DaVita - along with other health care providers - participate in
HIEs which allows patient information to be shared electronically with other participants. HIEs give
your participating health care providers immediate access to your pertinent medical information
necessary for treatment, payment and health care operations. If you opt-in to the HIE, your
information will be available through the HIE to other providers in accordance with this Notice of
Privacy Practices and the law. However, sensitive information will never be included. Sensitive
information includes:

Certain mental health, alcohol and substance abuse treatment information;

HIV testing and information;

Any other health information that requires patient consent in order to be disclosed according
to contracts; and

Any other health information that requires patient consent in order to be disclosed under
Federal or State law.

If you opt-out of the HIE, your Protected Health Information will continue to be used in accordance
with this Notice of Privacy Practice and the law, but will not be made available through the HIE.

Communications. DaVita may use and disclose your information to provide appointment reminders,
leave a message on your answering machine, or leave a message with an individual who answers
the phone at your residence. We may, from time to time, contact you to provide information about
treatment alternatives or other DaVita health-related benefits and services that may be of interest to
you, including information on DaVita Rx (DaVita's pharmacy), DVA Laboratory Services Inc., Total
Renal Laboratories, Inc., RMS Lifeline (DaVita's vascular access clinics) or DaVita HealthCare
Partners LLC (physician practices owned by DaVita). In order to better serve you, we may
communicate with you about refill reminders and alternative products. We may also provide you with
informational materials including information about DaVita and its subsidiaries. We may also, at
times, send you informational materials about a particular product or service that may be helpful for
your treatment. Material may come from a third party.

Destruction of Records. DaVita complies with state and federal regulations in regards to the
destruction of records, specifically:

The health care record of a person who is less than 23 years of age may not be destroyed;

The health care record of a person must be maintained for 5 years, after it has been
received or created, unless federal law requires that it be retained for a longer period of time;
and

The health care record of a person who has reached the age of 23 years may be destroyed
after 5 years from the date the record was received or created, unless federal law requires that
it be retained for a longer period of time.

Required or Permitted by Law. DaVita may use and disclose information about you as required or
permitted by law. If a use or disclosure is required by law, the use or disclosure will be made in
compliance with the law and will be limited to the relevant requirements of the law. If required by law,
you will be notified of any such uses or disclosures. For example, DaVita may use and/or disclose
information for the following purposes:

For judicial and administrative proceedings pursuant to legal authority;

To report information related to victims of abuse, neglect or domestic violence;

To assist law enforcement officials in their law enforcement duties;

In the instance of a breach involving your unsecured health information, to notify you, law
enforcement and regulatory authorities, as necessary, of the situation, and others as
appropriate to help resolve the situation; or

To health oversight agencies responsible for monitoring the health care system and
government programs.

Public Health. Your health information may be used or disclosed for public health activities such as:
(1) assisting public health authorities or other legal authorities to prevent or control disease, injury, or
disability; (2) reporting child abuse or neglect to a public health authority or other governmental
authority that is authorized by law to receive such reports; (3) reporting information to a person
subject to the jurisdiction of the Food and Drug Administration (FDA), for public health purposes
related to the quality, safety or effectiveness of FDA-regulated products or activities such as
collecting or reporting adverse events, dangerous products, and defects or problems with FDA-
regulated products; (4) notifying a person who may be at risk of contracting or spreading a disease,
if such disclosure is authorized by law; (5) reporting information to your employer, for the purposes of
conducting an evaluation of medical surveillance of the workplace or for the purposes of evaluating
whether you have a work-related illness or injury; or (6) disclosing proof of immunization to your
school, or your child's school, if the school is required by law to have such proof prior to admitting
you or your child. We will obtain and document your agreement to such immunization disclosures.

Individuals involved in your care. We may provide information about you to a family member, friend,
or other person involved in your health care or in payment for your health care. If you are deceased,
we may disclose medical information about you to a friend or family member who was involved in
your medical care prior to your death, limited to information relevant to that person's involvement,
unless doing so would be inconsistent with your written wishes you previously provided to us. In
addition, upon admission to one of our facilities, we will ask you to complete a Permission to Discuss
PHI with Other Individuals Form to help clarify for us which of your family members and/or friends
are likely to be involved with your health care and/or payment for your health care. If we disclose
information to a family member, relative or close personal friend, we will disclose only information
that we believe is relevant to that person's involvement with your health care or payment related to
your health care.

Clinical Trials and Other Research Activities. DaVita may use and disclose your health
information for research purposes without an authorization from you when an institutional review
board or privacy board has waived the authorization requirement. Under certain circumstances, your
information may also be disclosed without your authorization to researchers preparing to conduct a
research project or for research on decedents or to researchers pursuant to a written data use
agreement.
Health and Safety. We may, consistent with applicable law and standards of ethical conduct, use or
disclose health information about you if we believe that the use or disclosure is necessary to prevent
or lessen a serious threat to the health or safety of a person or the public; provided that, if a
disclosure is made, it must be to a person(s) reasonably able to prevent or lessen the threat. We
may also use or disclose your health information if we believe that the use or disclosure is necessary
for law enforcement authorities to identify or apprehend an individual who: (i) admits to participation
in a violent crime that we reasonably believe caused serious physical harm to the victim, or (ii)
appears to have escaped from a correctional institution or lawful custody.

Notification and Disaster Relief. We may use or disclose your health information to notify or assist
in notifying your family, a personal representative, or another person responsible for your care, of
your location, condition, or death. We may disclose your health information to disaster relief
authorities so that your family can be notified of your location and condition.

Correctional Institutions. If you are an inmate or in the custody of law enforcement, we may
disclose your health information to correctional institutions or law enforcement for such purposes as
providing care, for the health and safety of yourself or others, for law enforcement at the correctional
facility, or for maintenance of safety, security and order at the facility in accordance with state and/or
federal regulations.

Decedents. Health information may be disclosed to funeral directors, medical examiners or coroners
to enable them to carry out their lawful duties. Once you have been dead for 50 years (or such other
period as may be specified by law), we may use and disclose your health information without regard
to the restrictions set forth in this Notice.

Organ/Tissue Donation. Your health information may be used or disclosed for cadaveric organ, eye
or tissue donation and transplantation purposes.

Government Functions. We may disclose your health information for specialized government
functions, such as military and veteran's activities, national security and intelligence activities, and
protection of public officials.

Workers' Compensation. Your health information may be used or disclosed in order to comply with
laws and regulations related to Workers' Compensation.

Business Associates. We may contract with one or more third parties (our business associates) in
the course of our business operations. We may disclose your health information to our business
associates so that they can perform the job we have asked them to do. We require that our business
associates sign a business associate agreement and agree to safeguard the privacy and security of
your health information.

Authorizations for Other Uses and Disclosures:

While we may use or disclose your health information without your written authorization as explained
above, there are other instances where we will obtain your written authorization. Except as otherwise
provided in this Notice, we will not use or disclose your health information without your prior written
authorization. You may revoke an authorization at any time, except to the extent DaVita has already
relied on the authorization and taken action.
Examples of uses and disclosures that require your authorization are:

Psychotherapy Notes. If Psychotherapy Notes are created for your treatment, we must obtain your
prior written authorization before using or disclosing them, except (1) if the creator of those notes
needs to use or disclose them for treatment, (2) for use or disclosure in our own supervised training
programs in mental health, or (3) for use or disclosure in connection with our defense of a
proceeding brought by you. "Psychotherapy Notes" means notes recorded (in any medium) by a
health care provider who is a mental health professional documenting or analyzing the contents of
conversation during a private counseling session or a group, joint, or family counseling session and
that are separated from the rest of the individual's medical record. "Psychotherapy Notes" excludes
medication prescription and monitoring, counseling session start and stop times, the modalities and
frequencies of treatment furnished, results of clinical tests, and any summary of the following items:
diagnosis, functional status, the treatment plan, symptoms, prognosis, and progress to date.

Clinical Trials and Other Research Activities. While we may use or disclose your health
information for certain research activities without your authorization (explained above), there are
other activities which may require your authorization. When your specific treatment is part of a
research study and the exceptions to authorization explained above do not apply, we may disclose
your health information to researchers only after you have signed a written informed consent to
participate in the research study and a written authorization to use and disclose your health
information for research purposes. You do not have to sign the authorization in order to receive
traditional services from DaVita. However, if you do not provide written authorization for us to
disclose your health information to the researchers, you may become ineligible for the research
study itself.

Marketing. If we use or disclose your health information for marketing purposes, we must first obtain
your written authorization to do so, except if the communication is face-to-face by us to you, or is a
promotional gift of nominal value.

No Sale of Your Health Information. We will not sell your health information to a third party without
your prior written authorization.

Patient Recognition. DaVita strives to celebrate and honor the lives of our patients through a
variety of patient recognition activities, such as celebrating birthdays, anniversaries, graduation,
weddings and other personal achievements, recognizing dialysis milestones and other health
achievements, publishing newsletters, holding patient contests, posting patient photos and fun facts
on the facility bulletin board or "Wall of Fame," acknowledging when a patient is hospitalized, and
memorializing patients who pass away ("Patient Recognition Activities"). We may also use your
information to send you or your family greeting cards as part of our Patient Recognition Activities.
Patient Recognition Activities are voluntary. You may participate in these Patient Recognition
Activities by executing a written authorization.

Uses and Disclosures of Your Highly Confidential Information. Some federal and/or state laws
require special privacy protections for certain highly confidential health information, relating to: (1)
psychotherapy services; (2) mental health and developmental disabilities services;
(3) alcohol and drug abuse prevention, treatment and referral; (4) HIV/AIDS testing, diagnosis or
treatment; (5) venereal disease(s); (6) genetic testing; (7) child abuse and neglect; (8) domestic
abuse of an adult with a disability; and/or (9) sexual assault. Unless a use or disclosure is permitted
or required by law, we will obtain your written consent or authorization prior to using or disclosing
your highly confidential health information to third parties.

Media. From time-to-time, media events are hosted at our facilities. The purpose of these events is
to raise awareness about chronic kidney disease and end-stage renal disease. At these events,
there may individuals from the media as well as DaVita's public relations and marketing teams. If
your image, voice, or statement is captured on film, we will obtain your written authorization prior to
running any news article, press statement, or other publication with your image, voice, or statement.
Your participation in these media events and authorization to disclose your likeness is completely
voluntary.

Your Health Information Rights:

You have the following rights regarding your health information. To exercise any of the rights below,
please contact your facility's Facility Administrator to obtain the proper forms.

You have the right to:

Request a restriction on the uses and disclosures of your information for treatment, payment
and health care operations or request a limit on the health information we disclose about you to
someone involved in your care or the payment for your care, like a family member or a friend:

If you have paid for a service or health care item out-of-pocket in full, and you ask us
not to share that information with your health insurer for purposes of payment or our
operations (not treatment), we will agree with your request unless a law requires us to
share information. For all other requests, we will consider your request. For these:

Your request must be in writing, and we will notify you of our decision in writing.

If we do agree to your request, we will comply with your request unless

the information is needed to provide you emergency treatment.

Except for restrictions that we must comply with relating to health plans, we may
terminate our agreement to a restriction at any time by notifying you in writing, but our
termination will only apply to information created or received after we sent you the notice of
termination, unless you agree to make the termination retroactive.

Obtain a paper copy of this Notice upon request and in a timely manner. You may obtain a
paper copy of this Notice by contacting the Privacy Office at 855-472-9822. The Notice is also
available in your facility and on our website.

Inspect and obtain a copy of your health and billing records in a timely manner. You have the
right to receive your clinical diagnostic laboratory test results directly from DVA Laboratory
Services Inc. and Total Renal Laboratories, Inc. All requests to inspect or copy your health
information or to access directly your clinical diagnostic laboratory test results must be in
writing. The facility's DaVita representative can provide a form for you to use. In certain
circumstances, we may deny your request for inspection or copying, but if we do, we will notify
you in writing of the reason(s) for the denial and explain your right to have the denial reviewed.
 If the information is maintained electronically and if you request an electronic copy, we will
provide you with an electronic copy in the form and format requested by you, if it is readily
producible in that form and format (if it is not, then we will agree with you on a readable
electronic form and format). You can direct us to transmit the copy directly to another person if
you submit a signed written request that identifies the person to whom you want the copy sent
and where to send it. If you request copies, we may charge a reasonable cost-based fee for the
labor involved in copying the information, the supplies for creating the paper copy or the cost of
the portable media, postage, and providing a summary of your records, if you request a
summary.

Request an amendment to your health information. You may request that your health record
be amended if you believe that the health information we have about you is incomplete or
incorrect. Requests to amend your health information must be in writing. The facility's DaVita
representative can provide a form for you to use. We may deny your request and if we do, we
will notify you in writing of the reason for the denial and your right to submit a statement
disagreeing with the denial.

Request confidential communications. You have the right to ask DaVita to communicate
health information to you using alternative means or at alternative locations. Such requests
must be in writing. The facility's DaVita representative can provide a form for you to use. We will
accommodate reasonable requests and will notify you if we are unable to agree to your request.
We may condition our agreement on information as to how payment will be handled and
specification of an alternate address or other method of contact.

Receive an accounting of disclosures of your health information. You have the right to obtain
a list of instances in which DaVita has disclosed your health information except in certain
instances. These instances include: disclosures for treatment, payment and health care
operations; disclosures made to you; disclosures incident to a use or disclosure permitted or
required by the Federal HIPAA Privacy Rule; disclosures authorized by you; disclosures to
persons involved in your care or to disaster relief authorities; disclosures for national security
and intelligence purposes; disclosures to correctional institutions or law enforcement officials;
disclosures that are part of a limited data set; and disclosures occurring more than six years
prior to the date of your request. Your request must be in writing. The facility's DaVita
representative can provide a form for you to use. The first disclosure list in a year is free; if you
request additional lists in any year we may charge you a fee.

Complaints
You may complain to DaVita and to the Department of Health and Human Services if you believe
your privacy rights have been violated. You will not be retaliated against for filing a complaint.

Non-Retaliation
DaVita will not retaliate against you for requesting access to your medical records, Notice of Privacy
Practices or any other HIPAA-related documents. Further, DaVita will not retaliate against you for
filing or making us aware of any HIPAA complaints or grievances.
Contact Information
If you have any questions or complaints about this notice or our privacy practices, please contact:

DaVita HealthCare Partners Inc.

Privacy Office - 12th Floor 2000 16th St.
Denver, CO 80202
Phone: (855) 472-9822

View the privacy practices notice in a PDF

19

Awards and Recognition

Our vision is to "Build the Greatest Healthcare Community the World Has Ever Seen." We are
humbled and motivated by the recognition we receive for providing exemplary patient care, fostering
an invigorating place to work and for being responsible, caring corporate citizens.

Caring for Our Patients

From implementing new procedures that improve patient safety, to educating patients about the link
between diet and lab results, to providing online tools to help patients and caregivers understand
and manage kidney disease, DaVita strives to help patients feel their best and continue to live full
lives.
See more awards

Caring for Each Other

At DaVita, we believe nurturing ourselves better equips us to nurture our patients. This philosophy
inspires our award-winning leadership development programs, open communication channels, and
scholarships and financial assistance for teammates in times of need.
See more awards

Caring for Our World

We consider ourselves a community first and a company second. That means that as we grow our
business, we strive to support our communities and create effective environmental programs that
allow us to operate responsibly.
19
Awards and Recognition
Our vision is to "Build the Greatest Healthcare Community the World Has Ever Seen." We are
humbled and motivated by the recognition we receive for providing exemplary patient care, fostering
an invigorating place to work and for being responsible, caring corporate citizens.

Caring for Our Patients

From implementing new procedures that improve patient safety, to educating patients about the link
between diet and lab results, to providing online tools to help patients and caregivers understand
and manage kidney disease, DaVita strives to help patients feel their best and continue to live full
lives.
See more awards

Caring for Each Other

At DaVita, we believe nurturing ourselves better equips us to nurture our patients. This philosophy
inspires our award-winning leadership development programs, open communication channels, and
scholarships and financial assistance for teammates in times of need.
See more awards

Caring for Our World

We consider ourselves a community first and a company second. That means that as we grow our
business, we strive to support our communities and create effective environmental programs that
allow us to operate responsibly.