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Technical Highlights:
This course may offers benefits to a variety of I.T. roles, such as:
IT Managers
Relevant guidance for effective Team structures.
Practical guidance to improve IT Service quality
Actionable guidance for managing heterogeneous technology
environments.
IT Professionals
Practical activities to improve productivity
Guidance for Microsoft technology specific management best practices.
Community to support relevant and emerging needs
Target Audience:
IT managers and/or directors charged with reducing costs and improving
availability.
IT professionals who seek to improve the operation of their systems.
IT service delivery managers responsible to the business for the
performance of a solution or system.
Microsoft Operations Framework Foundation alumni seeking to take their
MOF Foundation Exam and knowledge to the next level.
Pre-requisites:
ITIL familiarity is desirable.
Syllabus:
Day 1:
Module 1: MOF Overview
Module 2: The Manage Layer
Module 3: The Plan Phase
Day 2:
Module 4: The Deliver Phase
Module 5: The Operate Phase
Module 6: Course Summary
Day 3:
Course Review
Exam
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