Running head: CQI PROJECT 24

Mean number of trays delivered late (total late trays/21): 35.952 trays

(total m inutes/62): 15.194 minutes
Mean time for tray assembly


Mean time for tray waiting (total minutes/62): 25.436 minutes

(total minutes/62):
Mean time for tray delivery 16.177 minutes

Average number of trays d elivered late
with 3 hosts (total trays/9):
33.111 trays

Average number of trays d elivered late
with 4 hosts (total trays/12):
38.083 trays
Running head: CQI PROJECT 25

Appendix E. Revised Flow Chart

Patient
calls diet
office to
order meal

Diet clerk inputs

order into
computer
system

Order sent
to tray line

Cold items,
drinks, and
condiments
plated

Runner
takes single
Hot items trays
cooked and
plated
Tray
No
delivered
patient room

Tray checked After 10

for accuracy,
minutes is
placed on cart
the cart
full? Host takes
Yes
cart