Course Syllabus

BEC 7 TOTAL QUALITY MANAGEMENT

Second Semester, AY 2016-2017

Faculty-in-Charge: Ms. Rhea V. Martesano, MPA, MMBM

Contact no.: 0939-9042903
Email: martesano_rhea@yahoo.com
Edmodo Group code: r2qe96

Course Objectives
This course seeks to enable the students to:
1. Justify the use of performance measurement in total quality;
2. Analyze the impact of quality in the success of a business;
3. Identify the role of human resources in total quality management; and
4. Apply and evaluate best practices for the attainment of total quality

Course Outline

TOPICS Tentative Activity/Schedule

I. Introduction to Quality Lecture-Discussion
Understanding Quality Recitation
Quality vs. Total Quality Quiz
TQM Evolution Independent Activity
Models and Frameworks for Total Quality
Management
II. Leadership in Total Quality Lecture-Discussion
Management in Total Quality Recitation
Quality in the Organization Quiz
Quality and Culture Independent Activity
III. The Customers Role in Total Quality Lecture-Discussion
Customers Perceptions of Quality Recitation
The importance of Customer Feedback Quiz
Customer Loyalty Independent Activity
IV. Integrating TQM in Policy and Strategy Lecture-Discussion
The Development of Policy and Strategy Recitation
Partnership and Supplier Collaboration Quiz
Just in Time Management Independent Activity
V. Performance Measurement Frameworks Lecture-Discussion
Performance Measurement Recitation
Costs of Quality Quiz
ISO 9000 Task Performance: Case Analysis
Quality Awards Midterm Examination: Topics 1-5
VI. Continuous Process Improvement Lecture-Discussion
Concepts in Continuous Process Improvement Recitation
The Juran Trilogy Quiz
Kaizen Methods Independent Activity
Six Sigma
Taguchi Method
VII. Benchmarking for Total Quality Lecture-Discussion
Introduction to Benchmarking Quiz
The stages of Benchmarking Task Performance: Case Analysis
VIII. Statistical Process Control Learning Exposure Trip: 3rd week of February
Introduction to Statistical Process Control (tentative)
The Statistical Process Control Tools Lecture-Discussion
The New Statistical Process Control Tools Quiz
Using the SPC Tools
IX. Quality Function Deployment Lecture-Discussion
Concepts of Quality Function Deployment Quiz
The House of Quality Task Performance: Case Analysis
X. People in Total Quality Lecture-Discussion
Teams in Organizations Recitation
The Need for Teamwork Quiz
Human Resources in Total Quality Independent Activity
XI. Communication and Implementation Task Performance: Case Analysis
Communicating the Quality Strategy Final Examination: Topics 5-7
Total Quality Management Implementation Submission of Learning Exposure Trip Synthesis
Course Methodology
Lecture-discussion, Illustration, Workshop (Problem Exercises/Case Analysis)

Course Requirements/ Grading Plan

Attendance and Class Participation* 10%
Task Performance ** 40%
Major Examinations (Midterm and Final Exams) *** 30%
Course Project **** 20%
Total 100%

**Attendance (10%) Class Participation

No absences 95 Recites Actively, with accurate responses 95
One absent 90 Recites Actively but with 90
few correct responses
Three absences 80 Recites occasionally 80
Four or more absences 75

*Absences for which medical or court excuse is provided will be recorded but not figured in the
attendance grade. Likewise, an absence for which advance notice is given by phone or in person will
not be figured in attendance grade if he presents a valid excuse letter upon coming back to class.
Tardiness or early departure from class will be figured as a half absence. A student who has ten (10)
hours successive unexcused absences will be dropped from the course. Behavior is graded to the
observation of the instructor.
** Task Performance this includes the seatworks, homeworks, quizzes, case analysis and
presentation of students.
*** Major examinations (Midterm and Final) are given as scheduled on the Academic Calendar. A
student who missed any major examination with valid reason should present a medical certificate
and an excuse letter duly signed by the parent/guardian and the guidance counselor.
**** Course Project includes the Learning Exposure of the students and a Learning Exposure report.
The Learning Exposure Trip will be duly scheduled by the faculty in-charge and secure permissions
from the VPAA, Dean and BSBA Department Chair. A clearance will be secured prior to the conduct
of the said activity. A Synthesis report will be submitted by the students after the said trip to make
sure there is learning that occurred. For those who will not be able to participate in the Learning
Exposure Trip, they are given the option to create a video documentary relating to TQM. They are
also tasked to select one local business and document the process they do to achieve Total Quality.

Main Reference:
Ramasamy, Subburaj. (2009). Total Quality Management. New Delhi: Tata McGraw-Hill Publishing Company,
Ltd.
Other references:
1. Chiarini, A. (2012). From Total Quality Control to Six Sigma: Evolution of the Most Important Management
Systems for Excellence. Dordrecht: Springer-Verlag Mailand.
2. Goetch, D. (2012). Quality Management for Organizational Excellence: Introduction to Total Quality. Essex:
Prentice Hall.
3. Oakland, J. (2014). Total Quality Management and Operational Excellence: Text with Cases, Fourth
Edition. New York: Routledge.
4. Pries, K. (2013). Total Quality Management for Project Management. Boca Raton: CRC Press.
5. Stanley, D., & Goetch, D. (2013). Quality Management for Organizational Excellence: Introduction to Total
Quality, Seventh Edition. Essex: Prentice Hall.
6. Salvador, S.M., Tolentino-Baysa, G.J., Cular, F., & Fua-Geronimo, E.C. (2009). Total Management: Concepts
and Practices. Allen Adrian Books, Inc.
7. Evans, J.R., & Lindsay, W.M (2014). Total Quality Management: Philippine Edition. Quezon City: Rex
Bookstore.

CLASSROOM RULES OF CONDUCT

1. All lectures are uploaded at Edmodo group. Be responsible in joining the group and downloading the
lectures.
2. For group presentations, the presenting group for the day, should be responsible in securing the
reservation of multimedia projector from the Deans Office.
3. No cellular phones or music players are allowed for use in the classroom unless it is for lecture purposes.
4. Come to class on time. Only 15 minutes allowance shall be given to students to be considered present.
Otherwise, the student is marked absent.
5. Eating and drinking shall be allowed inside the class provided it shall not disrupt the flow of classes.