Documente Academic
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Supply Chain
Operations Reference-model
April 2005
(SCOR) 1
The SCC is an independent, not-for-profit, global corporation
with membership open to all companies and organizations
interested in applying and advancing state-of-the-art supply chain
management systems and practices.
Over 800 Company Members
Cross-industry representation
Chapters in Australia/New Zealand, Brazil, Europe, Japan,
North America, Southern Africa, and South East Asia with
petitions for additional chapters pending.
The Supply-Chain Council (SCC) has developed and endorsed the
Supply Chain Operations Reference-model (SCOR) as the cross-
industry standard for supply chain management
SCOR Overview
April 2005 2
SCC Organization - Chapters and Staffing
SCC
SCC Global
Global Headquarters
Headquarters
Washington
Washington D.
D. C.
C.
Japan
Japan Chapter
Chapter
North Europe
Europe
Tokyo,
Tokyo, Japan
Japan North America
America
Chapter
Chapter Washington
Washington Brussels,
Brussels, Belgium
Belgium
NEC
NEC
D.C.
D.C. Modus
Modus Media
Media
Disney
Disney
South
South East
East Asia
Asia Chapter
Chapter
Singapore
Singapore
Venture
Venture Inc.
Inc.
Brazil
Brazil Chapter
Chapter
Southern
Southern Africa
Africa
Australia/New
Australia/New Zealand
Zealand Chapter
Chapter Johannesburg,
Johannesburg, South
South Africa
Africa
Sydney,
Sydney, Australia
Australia UTi
UTi
SCOR Overview
April 2005 3
SCC Leadership Teams
Europe Board of Directors South East Asia
Diversey Lever C Disney - C Vemture Corporation C
Siemens AG VC Eaton - VC Phillips CFT VC
Euro-Chain DaimlerChrysler MOPAR Modus Media
Bomardier Tansportation Business Process Training Center Europe Deloitte
BASF AG PeopleSoft Singapore Institute of Mfg. Technology
Borealis I2 Technologies SCM Institute
SAP AG Georgia Institute of Technology Autoscan Technology
Oracle EMEA IBM Polyolefin Company
Rhodia SCE Limited Asia Pacific Breweries
Swiss Federal Institute of ICI Supply Chain I2 Technologies
Technology Phillips Lighting iPerintis Sdn Bhd
EDS UK and SA PRTM
McCormick & Company, Inc.
HP
Australia/New Zealand North America Japan
Owens Global Logistics C Toys R Us - C NEC C
Health Purchasing Victoria VC Raytheon JBC Create VC
Oracle IBM Mitsui Global Strategic Studies
RMIT University Adjoined Consulting Olympus Optical
MI Services Avicon EXA
BHP Bayer Chemicals Chubu Electric Power
EAN Australia The Boeing Company J.D. Edwards
Center for Supply Chain Research / Penn State Nihon Unisys
Elections Pending Air Products and Chemicals Hitachi
South Africa Raytheon Hokkaido University
SAP Matsushita Electric Industrial
Brazil Yamaha
China Toray Systems Center
SCOR Overview
April 2005 4
Membership
Europe
Member by Type
Practitioners Members by Region Japan
SEA
Software Vendors
ANZ
Consultants
USA/Canada/Mex
Non-Profits
ROW
SAfrica
SCOR Overview
April 2005 5
Current Technical Projects
C Paul Schiller
SCOR Technical Development BP Chemicals
Steering Committee
Best Practice
Returns
C- Paul Janke (Nokia)
C- Lt Col Scott Koster (USMC)
Metrics
MRO Returns
C- Michael Memmel - Siemens
C- Joe Burak (Boeing)
SCOR Overview
April 2005 6
Supply Chain Operations Reference-
Model (SCOR) Overview
What is a process reference model?
Process reference models integrate the well-known
concepts of business process reengineering,
benchmarking, and process measurement into a cross-
functional framework
Business Process Best Practices Process Reference
Reengineering Benchmarking Analysis Model
Capture
Capturethe
theas-is
as-isstate
state
Capture
Capturethetheas-is
as-is of a process and derive
of a process and derive
state of a process the
state of a process thedesired
desiredto-be
to-befuture
future
and
andderive
derivethe
the state
Quantify
Quantifythe
the state
desired to-be
desired to-be operational
operational Quantify the operational
future
futurestate
state performance
performanceof of performance of similar
similar companies
similar companies companies and establish
and
andestablish
establish internal targets based on
internal
internaltargets
targets Characterize
Characterizethe the best-in-class results
based management Characterize the
based onbest-in-
on best-in- management management
class results
class results practices
practices and
and
software solutions practices and
software solutions software solutions
that
thatresult
resultinin
best-in-class that result in best-in-
best-in-class class performance
performance
performance
SCOR Overview
April 2005 8
SCOR is structured around five distinct
management Plan processes
Deliver Source Make Deliver Source Make Deliver Source Make Deliver Source
SCOR Model
SCOR Overview
April 2005 9
Supply-Chain Operations Reference-model
(SCOR) 7.0 - Processes
Plan P1 Plan Supply Chain
Customers
S1 Source Stocked Products M1 Make-to-Stock D1 Deliver Stocked Products
Return Return
Source Deliver
Enable
SCOR Overview
April 2005 10
SCOR Boundaries
SCOR Spans:
All supplier / customer interactions
Order entry through paid invoice
SCOR Overview
April 2005 11
SCOR Boundaries (contd)
SCOR Overview
April 2005 12
SCOR Project Roadmap
Analyze Basis Competitive Performance
Operations Requirements
of
Strategy Performance Metrics
Competition Supply Chain Scorecard
Scorecard Gap Analysis
Project Plan
SCOR Level 1
AS IS Geographic
Configure Map
supply chain Material Flow AS IS Thread
Diagram
Design
Specifications SCOR Level 2
TO BE Thread
Diagram
Align TO BE Geographic
Performance Map
AS IS Level 2, 3, and 4 Maps
Levels, Information Disconnects
Practices, and and Work Flow Design Specifications SCOR Level 3
Systems TO BE Level 2, 3, and 4
Maps
Implement
Implement Develop, Organization
supply Technology
supplychain
chain Test, and Roll
Process
Processes
Processesand
and Out People
Systems
Systems
SCOR Overview
April 2005 13
Mapping material flow
(S1, D1)
(SR1,DR1,DR3)
Manufacturing
Warehouse
C u s to m e r
Warehouse (S1)
(S1)
C u s to m e r
(SR1,SR3)
(S1, D1) (SR1,SR3)
(SR1,DR1,DR3)
SCOR Overview
April 2005 14
Mapping the execution processes
Americas
Americas
Distributors
Distributors
S1
SR1
European
European S2 M2 D2
RM
RMSupplier
Supplier SR3
S2
M1 D1 S1 D1 S1
DR1 SR1
DR1 SR1 DR1 SR1
Key
KeyOther
Other S1 M1 D1
RM
RM
Suppliers
Suppliers
Alpha Regional
RM ALPHA Warehouses Distributors
Suppliers
SCOR Overview
April 2005 15
Identifying Plan Activities
P1 P1 P1
P1 P1 P1
P2 P3
P2 P3
P
P
4 P
4 P
3 P
3 P
2
2
P2 P P
P2 P P
4 4
4 4
European
European S2 M2 D2
RM
RMSupplier
Supplier
Key
KeyOther
Other S1 M1 S2 M1 D1 S1 D1 S1
RM
RM D1
Suppliers
Suppliers
S1
SCOR Overview
April 2005 16
Linking Supply Chain Performance
Attributes and Level 1 Metrics
SCOR Overview
April 2005 17
Supply Chain Scorecard & Gap Analysis
NEW Product Line - Representative of All Scorecards
Supply
Chain Perfect Order Fulfillment 0% 80% 85% 90% $30M Revenue
Reliability
EXTERNAL
Cost
Cash-to-Cash Cycle Time 196 days 80 days 46 days 28 days $7 M Capital Charge
Assets
Return on SC Fixed Assets N/A
SCOR Overview
April 2005 18
Decomposing Metrics Revenue
Accounts Receivable
Cash Flow
Perfect Order
Fulfillment
Cycle Time
On Time
On Time
Delivery In Full
In Full
Performance
Docs
Docs
European Damage
European Damage
RM
RMSupplier
Supplier S2 M2 D2
Supplier Perfect Order
on time delivery Fulfillment
Key S2
KeyOther
Other
RM S1 M1 D1 M1 D1 S1 D1 S1
RM
Suppliers
Suppliers
S1
SCOR Overview
April 2005 19
Performance Measurement Revenue
Accounts Receivable
Cash Flow
Perfect Order
Fulfillment
Perfect Order
Cycle Time
Inventory Fulfillment
Goal 95%
SCOR Overview
April 2005 20
Implementation Issues
SCOR Implementations
Vary in scope and objective
Green Field
Distribution analysis
Planning Improvements
SCOR Overview
April 2005 21
ATT Wireless Fixed Wireless Operations
Fixed Wireless Operations Management
Revision Y April 5, 1999
Program
Management Plan
Plan Infrastructure
Service Realization
P0.1 P0.2 P0.3 P0.4 P0.5 P0.6 P0.7
Process P0.8
Perform Make/Buy Reconfigure th e Perform Long Term Perform Business Manage Product Line Manage Planning Data Perform Supply Chain
Manage Business Rules
Decision Making Supply Chain Capacity and Resource Planning Plans Bench Marking
Planning
Management
Marking
Process
P0.5.2 P0.6.2 P0.8.2
Manufacturing Planner Code Operations
Input to SRP Assignment and Policies
P0.3.2 P0.4.2 Maintenance
Operations Staffing Budget Planning P0.5.3
Manufacturing
Input to the PRP
Metaphase Product
Document Software Design Hardware Design
Structure and
Release Release Release P0.3.3 P0.5.4
Design P0.4.3
Supplier Capacity Manage Field
Standard Cost
Plan Configurations
P0.4.4 P0.5.5
Product Cost Field Change
Doc. 10888 (C0.1.0) Doc 10407 (C0.1.1) Management Management
Document Software
Product Release and Change Process Product Numbering
Archive Archive
P0.5.6
NPI Process 10093
S0.1.1 S0.1.4 - R S0.3.1 S0.9.1 S0.10.2 M0.3.1 M0.4.4 M0.5.2 M0.7.1 M0.9.1 M0.10.1 D0.1.1
M0.2.1 D0.6.1 D0.9.1 D0.10.1
Part Creation Supplier Selection Supplier PCN Strategy Stock Room M0.1.1 M0.8.1 D0.3.1 D0.4.1 D0.7.1
Facilities ESD Process and PCA Floor Monitor Prod. Short Term Technical Manage Indicative Consignment New City Outbound
and qualification Procedure Development Inventory Mgmt. Manage CLCA Process CLE Provisioning Field Inv. Cycle Manage Delivery
Process for Create Maintenance Audit Stock Equipment Capacity Plan Training Data Warehouse Process
Engineering Count - Quality Introduction Logistics
Purchased Manufacturing
Change
Components Bill of Material
S0.10.3 Implementation M0.3.2 M0.5.3 M0.8.2 P0.9.2 D0.3.2 D0.4.2
S0.9.2 M0.6.2 M0.7.2 M0.10.2 D0.1.3
Supplier Maintain & System Assembly & Non Conforming Determining Base Station E&O Material
Technology Labor Tracking Asset Tracking Team Building Outbound EDI
S0.1.5 Inventory Calibrate Test Floor Stock Material Staffing Provisioning Processing D0.10.2
Management Process
Qualified Part Equipment Requirements In Transit Tracking
Teams (TMT) M0.1.6
Process Methods
S0.10.6 M0.5.6 M0.6.3 D0.1.5
Distribution D0.3.4 D0.4.3
Cycle Count Overall Material BOM Variance at M0.8.3 Product Barcode Field Returns Field Inventories
Flow Backflush Recalled Product Delivery
S0.6.3
Part Preference
M0.8.4
D0.4.4
Operations Quality
Finished Goods
Management
M0.8.5 D0.4.5
S0.5 S0.6 S0.7 S0.8 Measuring of Base Consignment
Manage Incoming Manage Supplier Manage Sourcin g Authorize Suppli er Faultless Installs Finished Goods
Freight Certification Business Rules Payment
M0.8.6
S0.5.2 S0.8.1 Measuring of RU
S0.6.4 Faultless Installs
Inbound Freight Accounts
Supplier Preference
Management Payable
M0.8.7
Out of Box Audit
P3.2.1
Production D4.2.1
Management Aggregate
P3.3.1
P3.1.1 D4.1.1 Resources D4.3.1
Create MPS D4.4.1
Volume Aggregate Balance
Establish
Deployment Requirements Resources with
Detailed Plans
Requirements
P3.3.2 P3.4.1
Review and Create MRP Order
Balance MPS Recommendations
Source Make to Order Material Execution M3 "Make to Order (Discrete Manufacturing)" Deliver D2 "Deliver Make to Order Products
Planning P2 "Plan Source"
S2.3.3 M3.1.2
D2.9
Program Production D2.8 D2.10 D2.11 D2.12
Load Vehicle
Parts Schedule Review Pick Staged Receive & Verify Test & Install Invoice & Receive
Product
Generate Ship Docs &
Ship
Product at Customer Sit e Product Payment
Legend
M3.1.3 D2.10.1 D2.11.1
D2.8.1 D2.9.1
Modify Schedule M3.5.1 Receive & Verify Test and Install
Pick Staged Load Vehicle Gen. 5.
and Execute Stage Product at CLEs
Product Ship Docs & Ship Document accepted
M3.2.1 M3.4.1 Product Warehouses
M3.3.1 M3.3.10 by RACI team and
Kitting and Package
PCB Assembly PCA Test baselined
M3.1.4 Issuing Material Menlo
Deliver Reports to
Customers M3.3.2 4.
D2.10.2 D2.12.1
Base Assembly and D2.11.2 Review by
Receive & Verify Transfer Asset to
Test Test & Install Manufacturing
Product at Installed Base
Bases Engineering
Customer Site Account
complete and
M3.3.3 M3.3.12 document sent out
RU Assembly RU Test for RACI approval
of final document
S2.1.2
Value Added 3.
M3.3.5
Distributor (VAD) Process owner is
Internal Return
Process finished writing
document.
S2.1.3 Document is
AutoReplenish awaiting
Process Manufacturing
M3.3.6 Engineering review.
Production
Operations Return
Center 2.
S2.2.4 Has a Process
Field Discrepant Owner, But the
Receipts Process is Not
M3.5.2 Documented
S2.1.4 Stage Product
External Drop Ship S2.2.5 Outside Material
Process Receive and Warehouses Received
1.
Verify Material E Mail
No Process Owner
and the Process is
Not Documented
SCOR Overview
Firm Inventory Invento ry Set Change Forecast Material WIP Material Moves and Quality Data Move to CLEs Sales
Order Purchase Work Material
Transacti on Transaction Effectivit ies Loaded Allocated System Tru ck Installed Orders
Report Orders Orders to Floor
Mfg Pro Mfg Pro Mfg Pro Mfg Pro Mfg Pro Mitron Mfg Pro Mfg Pro Mfg Pro
Mfg Pro Mfg Pro Mfg Pro Mfg Pro
22
Released Move to Base
InformationApril 2005
Sales Material Backflu sh
Work Finished Statio n
Orders Pick Lists After Test
Orders Goods Commissioned
Mfg Pro Mfg Pro Mfg Pro
Americas--->
Europe--->
Asia--->
SCOR Overview
April 2005 23
Goldn Plump Supply Chain Planning
Updated Annual
Exec Gold'n Plump Supply Chain Leadership
Review
Business
Plan w/ action plan
utive
Planning Process Map
Sale
s
Process Inquiry & Receive, Enter, & Reserve Inventory & Strategy, Goals,
Quote Validate Order Annual Business
Determine
Delivery Date Plan
Live
Sup
plier
0-7 day Schedule
Material Deliveries
SCOR Overview
April 2005 24
F404 Engine HP Rotor Assy
DSC NADEP NAVICP NAS F/A
CV 18
Fairchild 25%
60% of
Fasteners On- Requireme Serviceable
Time nt 77%SMA Modules
Accepted, 188% of
90% of that Requirement,
Self Locking Nut
Completed Svc Engines
on time 112% of
D2 S1 D1 S1 Requirement
Serviceable
M2 D2 S1 D1 S1 Rotor
Assy
S2
(carcass)
Svc
Unserviced M2 D1
164 32 Days 98 days Engine Module
Engine
Days
S2
(carcass) Unserviceable
Rotor Assy
DR2 SR2
SCOR Overview
April 2005 25
Carter Holt Harvey Focus on Best
Practice / Change Management
P2 P3 P4
D1
S1 M1 M2 D2
SCOR Overview
April 2005 26
USMC SRAC IT Gaps and Redundancies
Engineer-to-
S3: Source Engineer-to-
Order materiel
In stall P ro d u ct
Source
In stall P ro du ct
S3: Order
S elect F in al S up p lier(s) an d
S e lect F in al S up p lier(s) an d
N e g o tiate
N e g o tiate
Id e ntify S o u rces o f S up plyG a p
G a p inin CCap
apaabbility
ility
Id entify S o u rces o f S up p ly
Make-to-Order
materiel
materiel
S1: Source
Stocked
materiel
Stocked
materiel
Source
SRAC
SRAC
27
S0: Source Infrastructure
M a na g e S o urcing B u sin e ss
M ana g e S o urcing B usin e ss
R u le s
R u le s
M an ag e V en d o r C alib ratio n G a p in C ap a b ility
M an ag e V en d o r C a lib ratio n G a p in C ap a b ility
M an ag e In co m in g F reig ht
M an ag e In co m in g F reig ht
M a intain S o u rce P la nn in g
M a intain S o u rce P lann ing
an d E xecu tion D ata
an d E xecu tion D ata
M an ag e V en d o r A g re em en ts
M an ag e V en d o r A g reem en ts
E s tab lish N ew S o u rce
E s ta b lis h N ew S o u rce
GGaapp inin CCap
apaabbility
ility
E s tab lis h N ew m ateriel
E sta b lis h N ew m aterie l
AMMOLOGS
SS07(DSSC)
AMMOLOGS
SS07(DSSC)
MAGTFII
ATLASS
MAGTFII
ATLASS
SASSY
SASSY
SCS
SCS
SCOR Overview
April 2005
SCOR
SCOR Projects
Projects AAWide
Wide Range
Range of
of Adoption
Adoption
Consumer Foods
Project Time (Start to Finish) 3 months
Investment - $50,000 US
1st Year Return - $4,300,000 US
Electronics
Project Time (Start to Finish) 6 months
Investment - $3-5 Million US
Projected Return on Investment - $ 230 Million US
Software and Planning
SAP bases APO key performance indicators (KPIs) on
SCOR Model
Aerospace and Defense
SCOR Benchmarking and use of SCOR metrics to
specify performance criteria and provide basis for
contracts / purchase orders
SCOR Overview
April 2005 28
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