Assessment 32551/03 Common Unit - CIV in

Communication barriers and ethical issues Mental Health & CIV in

Alcohol and Other
Drugs
Case Study
Module 1

1. Brief Deliverables
This assessment will be submitted
This assessment follows on from assessment number two. Remember you in Word doc format.
met Will and Joyce, and Aboriginal father and daughter seeking help from
CareShore. Will is feeling suicidal and has been drinking. CareShore To do list:
cannot take him in as he poses a risk to himself and others, and cannot
be admitted to a residential facility. 1. Read the Background/
Overview and Brief sections of
Rob and Irene (CareShore workers) are talking to Will and Joyce and this document.
suggested referring Will to a mental health service. They discover, 2. Read the sections of the case
however, that Will cannot be taken by a mental health service until he
study and answer the questions
has been through detox.
that follow each part of the
Eventually a mental health crisis team are called and Will is taken to be case study.
assessed at a secure psych unit. 3. Save the Word document using
the naming convention: [your
Your understanding of how to manage all aspects of a meeting, including student
the related communications, will be established in the assessment as we number]_[assessment]_[assess
follow Rob though the remainder of the scenario.
ment number].doc. For
example:
12345678_31135_01.doc.
4. Upload your document in Open
Space using the relevant
Assessment Upload link in this
Study Period.
 Scenario (continued)
As Will is taken away (with Joyce accompanying him) Rob vents his frustration:

This system is crazy! We could have taken him to a detox service. He didnt need to be locked up like that. This is
just wrong. We need to have a big meeting about this, with all the other agencies. I should say something to our
Manager.

About time you did that mutters Irene.

Rob spends the next few days asking clients and staff about this issue of people being turned away because they
have both an AOD and a mental health issue comorbidity. Everyone agrees that the system is unfair and the
clients are missing out. There needs to be a better system with better communication between services. He decides
he will talk to the boss about what people have been saying.

A few days later and Rob is speaking with his Manager, who agrees that an inter-agency meeting would be a good
idea. She asks Rob to write up an agenda and publicise the meeting. She tells Rob to make sure that the purpose
of the meeting is clear so everyone knows why they are coming. She says she wants a range of stakeholders there
advocacy organisations, services, departmental people, and clients. The title of the meeting will be: No Wrong
Doors - improving service coordination of intake processes. The goal will be to have a local service system where
nobody with AOD or mental health issues gets turned away. A system where intake workers are able to quickly
assess walk-in clients and either accept them or make appropriate referrals that are likely to be accepted promptly.

Oh, she adds, you can chair it too. If anyone cant make it see if you can arrange some way for them to have
input

Question 1

(a) List four ways in which Rob could publicise the meeting and communicate details
of the meeting to the participants and other stakeholders. Think about using
digital media. (50-100 words)

(b) Name five people, or groups of people, who should participate in the meeting.
(50-100 words)
(c) List at least 5 items, or objectives, that should be on a typical meeting agenda.
(50-100 words)

Items for a meeting agenda:

1)
2)
3)
4)
5)
(d) Why is it important for Rob to record aspects of the meeting? Think about legal
requirements, and written correspondence protocols. (50-100 words)

(e) How can Rob encourage others to contribute to, and follow, the meeting
objectives and agenda? (50-100 words)

(f) Joyce (who is a CareShore worker) has gone to the meeting with Will to continue
speaking on his behalf. In what way is this a conflict of interest? (50-100 words)

(g) What is a strategy that Rob could use to make sure everyone is able to
participate equally (think about how he can seek and acknowledge comments
and contributions from all meeting participants)? (50-100 words)
 Scenario (continued)
When one of the clients has their turn to introduce themselves he becomes very flustered. He says he
doesnt like public speaking. He starts to speak again but stops and is obviously nervous and almost
panicking.

Question 2

(a) What could Rob do to make it easier for the man to have his say? (50-100 words)

(b) Are there any other strategies that could be employed in a meeting to ensure the
specific communication needs of different individuals are identified and
addressed? (50-100 words)

(c) How can Rob ensure all relevant issues are covered in the meeting? (50-100
words)
d) How could Rob utilise these communication tools to facilitate the meeting? (50-100
words)

Communication tool How can it facilitate a meeting?

Non-verb communication
cues, such as eye contact
and body language.
Group dynamics and
processes.

Collaboration (over
confrontation)

e) Complete the table about facilitating meetings in the workplace.

Aspect of facilitating a meeting Why is it important? How can it be carried out?

Resolving any conflict

between meetings
participants.
Minute or record meeting
(in accordance with
CareShores requirements
Evaluation of the meeting
process: What is
successful? What lessons
were learnt? How could
processes be improved?

f) In what ways do workplace meetings such as this contribute to continuing

professional development? (50-100 words)
g) Apart from meetings, how can supervisors and workers contribute to workplace
improvements? Complete the table below.

Contributing to workplace improvements How can this be done? Provide one example in each
box.

Identifying areas where work practices

can be improved (think about legal and
ethical considerations)

Share feedback with colleagues and

supervisors.

Contribute to the development and

review of workplace policies and
protocols.
4. Units of Competency
CHCCOM002 Use communication to build relationships
CHCLEG001 Work legally and ethically