Position Description

Position title: PHaM Case Worker

Mission Australia
About us: Mission Australia is a non-denominational Christian organisation that has been
helping people re gain their independence for over 155 years.
Weve learnt the paths to getting back independence are different for everyone.
This informs how we help people, through early learning and youth services, family
support and homelessness initiatives, employment and skills development, and
affordable housing. Our nationwide team delivers different approaches, alongside
our partners and everyday Australians who provide generous support.
Together we stand with Australians in need, until they can stand for themselves.
Purpose: Inspired by Jesus Christ, Mission Australia exists to meet human need and to
spread the knowledge of the love of God.
Dear children, let us not love with words or speech but with actions and in truth. (1 John 3:18)

Values: Compassion Integrity Respect Perseverance Celebration

Goal: To reduce homelessness and strengthen communities.

Position Details:
Position Title: PHaM Case Worker
Division: Community Services
Reports to: Program Manager
Position Purpose:
To work with individuals who have a severe functional limitation resulting
from their mental illness and assist them to overcome social isolation and
increase their connections to their community. This will require building
relationships to enable referrals and close working relationships with the
Government and non-Government sector with particular attention to the
allied health sector.

Position Requirements (What are the key activities for the role?)
Key Result Area 1
Key tasks
Respond to referrals of clients to the
service from internal and external support
services and conduct over-the-phone and
formal face-to-face assessments of
suitability for support using the tool
provided by the Department of Social
Services (DSS).
Client Support
Position holder is successful when
All referrals are responded to and appropriate
clients are selected for the program.
Thorough assessments are conducted and all
required paperwork is completed and put on
file.
Position Description |

Individual recovery plans are created for all

Undertake initial assessments for clients, clients in line with Mission Australia best
including all necessary paperwork and practice.
application forms.
Ongoing support is provided for clients that
Work with clients to create individual meets their individual needs and situation.
recovery plans including referral to
supplementary services as needed. Group activities are conducted for clients as
appropriate.
Provide intensive ongoing case
management sessions (formal and
informal) with clients and review
progression against individual recovery
plans and provide informal counseling as
required.

Conduct group activities for clients where

necessary and appropriate such as living
skills, budgeting etc.

Key Result Area 2 Relationship Management

Key tasks Position holder is successful when

Develop strong internal relationships with Strong internal relationships are developed
clients and other staff to contribute to the resulting in improved service functioning and
effective functioning of the service and service outcomes.
improved outcomes.
Strong external relationships result in effective
Develop strong relationships with key interaction with service and appropriate
external stakeholders including other referral of clients.
service providers, community service
workers, government agencies etc. to
Positive relationships are built with referral
assist in the receipt of information and
agencies and referrals are received from these
referral of clients.
agencies.
Participate in PHaM marketing with
existing and new referral agencies

Key Result Area 3 Administration

Key tasks Position holder is successful when

Create and update individualized case Case management files are created in required
management files for all clients in line standard and updated regularly using
with Mission Australia protocols. electronic and paper-based systems.

Ensure that all required internal and All paperwork is completed and correct and
external client paperwork is completed kept as required.
and copies kept on file.

Page 2
 Position Description |

Maintain a thorough knowledge of PHaM Activities reflect the current guidelines.

guidelines
Clients are provided with practical case
Undertake a range of case management management support to meet the individual
duties to support the development of needs
clients including referrals and support
letter, interaction with other service All required reports are prepared correct and
providers, appointment setting and on time.
advocacy internally and externally
All required administration tasks are
Complete a range of internal and external
completed accurately and in a timely manner.
reports relating to clients including case
management statistics, feedback
summaries and yearly outcomes reports.

Complete a range of other administrative

duties for the efficient running of the
service including statistics, reports,
referral letters, goals plans etc.

U Work Health and Safety

Everyone is responsible for safety and must maintain:
A safe working environment for themselves and others in the workplace
Ensure required workplace health and safety actions are completed as required
Participate in learning and development programs about workplace health and safety
Follow procedures to assist Mission Australia in reducing illness and injury including early
reporting of incidents/illness and injuries

Purpose and Values

Actively support Mission Australias purpose and values;
Positively and constructively represent our organisation to external contacts at all opportunities;
Behave in a way that contributes to a workplace that is free of discrimination, harassment and
bullying behaviour at all times;
Operate in line with Mission Australia policies and practices (EG: financial, HR, etc.);
To help ensure the health, safety and welfare of self and others working in the business;
Follow reasonable directions given by the company in relation to Work Health and Safety.

Follow procedures to assist Mission Australia in reducing illness and injury including early reporting
of incidents/illness and injuries
Promote and work within Mission Australia's client service delivery principles, ethics, policies and
practice standards
Actively support Mission Australias Reconciliation Action Plan.

Page 3
 Position Description |

Recruitment information
Qualification, knowledge, skills and experience required to do the role
Tertiary qualifications in the Allied Health field or significant demonstrated experience in a
similar role
Minimum 3 years Case Management experience
Demonstrated experience Working with Aboriginal and Torres Strait Islander communities
Computer skills in Microsoft Office, and ability to adopt Mission Australias web-based
Information Managements System (MACSIMS training will be provided)
Current valid drivers license
A Senior First Aid Certificate
OCHRE Card

Key challenges of the role

The ability to assess participants using a prescribed assessment tool and develop with participants
an Individual recovery Plan. This will require perseverance, flexibility and innovation to do so
The capacity to complete a number of administrative functions to assist outcomes for participants
and the organisation. Balancing the desire to support the participant, whilst maintaining a focus on
achieving the required performance and contractual outcomes.

Compliance checks required

Working with Children
National Police Check
Vulnerable People Check
Drivers Licence
Other (prescribe) ____________________

Approval
Manager name Approval date
Marcelo Alvarez 06.10.2016

Page 4