References

Cegala, Donald. (2005). The First Three Minutes. Health Communication in Practice: A
Case Study Approach (pp 3-10). New Jersey: Lawrence Erlbaum Associates, Inc.

Hughes, Clint. (2015). Five Ways to Improve Patient Communications. MediGain

Practice Management. Retrieved from http://www.medigain.com/blog/five-ways-to-
improve-patient-communications.

This article discussed several different ways to improve patient-physician

communication. It provides five different ways that physicians can communicate
more effectively: ask open-ended questions, assess potential barriers, pay
attention to nonverbal clues, use the teach-back method, and using a method
called Ask Me Three. This article shows the effectiveness of good communication
for the patients health.

This article entry is from an online periodical called MediGain Practice

Management. I would say that it is very credible. There is a spot on the website
for client log-in. I assume that on this website patients can create an account and
find general medical information that would be useful to them.

I used this source to discover more ways that would help patient-physician
communication. It also showed me what the doctor was doing wrong. It was
useful for contrast.

Gary Brase & Jillian Richmond. (2004). The White Coat Effect: Physician Attire and
Perceived Authority, Friendliness, and Attraction. Journal of Applied Social Psychology.
Retrieved from https://www.k-state.edu/psych/research/documents/2004JASP_000.pdf.

This article explained the controversy over doctors white coats. It explained this
white coat effect that has an impact on patients. The image of the white coat
creates inequality between them, which makes communicating even harder.

The article is from a psychology journal. The fact that its from a psychology
journal made it more credible to me. This white coat effect is something that
happens in our mind. It states how our blood pressure goes up and our heart rate
increases. Having this source makes patients reactions more understandable.

This source was useful to explain the white coat effect. It not only addressed the
mental effects of the attire, but the physical effect, authoritative effect, and an
attractive effect.

Travaline, J. M., Ruchinskas, R., DAlonzo, G. E. (2005).Patient-Physician

Communication: Why and How. The Journal of the American Osteopathetic Association.
Vol. 105, Retrieved from http://jaoa.org/article.aspx?articleid=2093086.
This article shows the importance of communication. It even explains how to
communicate with patients. It gives tips for physicians: slow down, be
empathetic, slow down, keep conversation simple, etc. This article was very
helpful due to all the tips mentioned. Its made for physicians and patients
perspectives.

This source is extremely credible due to the fact that the authors are doctors and
psychologists themselves. Plus there were 40 sources cited which shows how
much they dug down to find this information. In addition, the journal the article is
from is also medical field related.

This source introduced me to see both perspectives on communication. Since in

my paper I had to explain both sides, this was extremely helpful. It helped make
my paper unbiased and objective.