Sridhar Mende

Middleware Production Support & Maintenance

Extensive experience in managing bussiness critical applications providing 24/7
production support & executing full life-cycle development projects; ramping-up
projects within time, budget & quality parameters, as per project management & best
practice guidelines

shreeedhar@yahoo.com +91-9666195511

Core Competencies Profile Summary

Middleware Production Support & Senior Manager Software Systems with 16.5 years of
Maintenance experience in Information Technology including Production, DR
Support, IBM MQ, IBM IIB, WebLogic Administration,
IT Project Management Application Support, Build & Release management and
Development using Java/J2EE Technologies
Strategic Project Management Achieved 4.89 out of 5 rating for a project in the overall organization
in terms of providing quality service
Requirement Gathering Registered 100% website availability and recorded 100% in
sev1 & sev2 tickets and 98% on sev3 tickets
Expertise in Leading IT team members to meet goals and
IT Operations
metrics related to quality, staffing, financial reporting &
performance
Team Building & Leadership
Worked with vendors like Trillium Harte Hanks, Sun, Oracle & Google
Worked independently and in teams to identify problems of moderate
Budgeting & Cost Control scope and complexity and implement solutions in a dynamic
environment
Procurement & Vendor Management Expertise in driving teams to meet schedules, objectives and/or resolve
technical problems, following general policies and procedures
Training & Mentoring In-depth knowledge of IT infrastructure design, implementation, cost
control, capacity planning, performance measurement & managing
quality service deliveries
A leader with excellent communication and relationship building skills

Soft Skills Education

Master of Computer Applications (MCA) from Kakatiya University,
Warangal in 1998
Eyes on Detail
Bachelor of Science from Kakatiya University, Warangal in 1995
Proactive
Result Oriented
Innovator Certifications
Thinker IBM Certificate of training completion for WebSphere MQ & WBIMB
Collaborative TIBCO certificate of training completion for TIBCO Product Boot Camp
Intuitive TIBCO certificate of training completion for TIBCO Portal Builder
Team Player Concepts and Configuration
Trillium Certificate of Completion for Trillium Software System v14

Career Timeline
Master of Computer Innova Solutions
Applications from India as Senior
1995 Sep00 Aug03
Consultant Since Oct06
Kakatiya University

Bachelor of Science Satyam Computers Franklin Templeton

from Kakatiya 1998 Services as Senior Aug03 Sep06 International Services
University Software Engineer India as Senior Manager
 Work Experience
Since Oct06 with Franklin Templeton International Services India Pvt. Ltd., Hyderabad as Senior Manager
Software Systems

Role:
Providing production support of critical Middleware applications for a leading Asset Management Company and a
leading Chip Design & Manufacturing Company in the US Applied Materials
Supporting the Middleware layer of Enterprise Architecture that included transport layer of IBM MQ, routing &
transformation layer of IBM MQSI/WMB/IIB, and custom built Adapters layer that was developed using MQ APIs
Managing 5 cycles of build/refresh of production & test servers all Middleware servers
Leading 5-6 cycles of software upgrades that include Weblogic (where Middleware Adapters are hosted), IBM MQ,
MQSI/IIB, and JRE since 2005
Supervising core Production Support Team, Maintenance/Development Team and Release Management team
Establishing customer environment running with Weblogic, OSB and SOA; Managing MTTR, CSAT and SLO for the
SLA environment
Acting as Single Point Contact for customer escalations, new support requirements and additional business
Defining & managing SLAs with customers and OLAs with internal teams
Ensuring regulatory compliance projects for multiple adapters and managing adhoc enhancement projects & quarterly
patch projects for all Middleware adapters
Implementing process & performance improvement based on ITIL & PMI Methodology
Generating meaningful metrics by customizing BI tools for effective decision-making
Spearheading a team of 35 engineers, improving skills and product knowledge within the team
Ascertaining capacity planning and training the new staff, conducting appraisals & reviews of IT Staff
Administering the day-to-day operations of the IT group including downtime, reporting service levels, defining and
tracking IT operational metrics and providing status to management
Performing software requirements study, systems analysis, systems design, systems modelling, software adaptation,
test plan preparation, test data preparation, systems quality assurance, documentation, systems deployment,
training, systems maintenance and systems audit

Significant Accomplishments:
Successfully managed transition of technical services operations from US, Infosys team to Innova Solutions India Team
Established key metrics and dashboard for better decision making
Delivered high quality customizations on middleware technologies and product bugs
Created Run Books for successful management of production support process for all key components
Played a major role in conducting various customer road shows in US & India as a part of transition process and
message broadcasting which required travelling and customer management skills
Provided thought leadership & technical management in defining, implementing, ensuring, measuring & continuous
improvement of Production Support Process with quality standards, frameworks & practices
Recipient of valued employee Award in 2012 for achieving quality results
Translated business requirements into system requirements through analysis of existing Investar Adapter production
system including 3 different system interfaces with other applications; performed this task for Franklin Templeton Client

Previous Experience
Aug03 Sep06 with Innova Solutions India Pvt. Ltd., Hyderabad as Senior Consultant

Sep00 Aug03 with Satyam Computers Services Ltd., Bangalore as Senior Software Engineer

IT Skills
Programming Languages: Java 1.4/1.5, C/C++, PL/SQL
Java Technologies: Servlets 2.3, JSP 1.2, EJB 2.0, JDBC, JMS, JNDI
Application Servers: Web Logic 7.0/8.1/9.2/10
Service Bus: IBM MQ, Tibco Rendezvous
Web Servers: Apache Tomcat
Http Server: Apache 2.0.44/2.2
Frameworks: JSF,Jakarta Struts 1.1/1.2, IBatis
Databases: Oracle8i/9i/10g, Sybase, MSSQL server
IDEs & Utilities:
XML:
Tools:
Web Dev. Technologies:
Scripting Languages:
Protocols:
Operating Systems:
Design/ Version Control:
Build Frameworks:
Monitoring Tools:
Performance Analyzing:
Tools for Incident Management:
Intellij, Jbuilder 7.0/8.0,eclipse,BEAWorkshop
XML, XSL, XSLT, XmlBeans, SAX/DOM
Jtest, Java swing, Toad, XMLSpy, SoapUI
HTML, CSS, Flash
JavaScript, PERL, Python, Shell Script
TCP/IP, SOAP, HTTP and HTTPS
Solaris, Linux, WINDOWS 98/00/NT/XP.
UML, Rational Suite, VSS, CVS
Ant, Maven and Jenkins
Tivoli
JRocket Machine Controller, GCViewer, Thread Analyzer
Infra, Service Now, JIRA

Personal Details
Date of Birth: July 19th, 1973
Languages Known: English, Hindi & Telugu
Address: 7-1/SD/F1, Sri Durga Residency, Nallagandla HUDA, Hyderabad - 500019
~Please refer Annexure for Project Details~
 ANNEXURE
Projects Undertaken
With Franklin Templeton India Services Pvt. Ltd.:
Title: Middleware Production Support & Maintenance
Period: Since Aug03
Client: Franklin Templeton
Technologies Used: Java, IBM MQ, Weblogic, IIB. Adapters Supported : Investar Adapter (IA), Enterprise Services
Adapter (ESA), Trillium Adapter, Riva Adapter, Advisor Central Adapter, SMS (Shareholder Management System) Adapter,
Fundserv Adapter

Title: FTS Data Integration Project (FTS DI)

Period: Since Oct15
Client: Franklin Templeton
Technologies Used: Java, Weblogic, IBM MQ, IIB, Web services(SOAP,WSDL), Solaris Operating System, changes for
Investar Adapter & ESA Adapter
Description: The FTS Data Integration project is intended to introduce a framework into our enterprise that
when complete, will allow us to integrate new companies, businesses or services data into our firm much quicker and
disseminate to our systems with minimal or no interface build for the new data. One of the foundational premise is the
source publishing system will be agnostic of consuming target systems and what data elements they choose to consume.
The data integration layer which is comprised of multiple tools and services, will be an intelligent integrator that will process
incoming messages, validate, store in a persistent layer in an enterprise entity model aka EMM (DB with an enterprise
schema to support all business for that data set), enrich and transform to a message for target system to subscribe and
consume.

Title: US Fund Number Availability (US FNA)

Period: Jan 2014 July 2015
Client: Franklin Templeton
Technologies Used: Java, Weblogic, IBM MQ, IIB, Web services(SOAP,WSDL), Solaris Operating System, changes for
Investar Adapter, ESA adapter & RIVA Adapter
Description: The U.S. TA platform, Investar, supports a three digit fund number. With this Increase the fund
number field in Investar from 3 digits to 5 digits and identify and modify downstream applications that cannot accommodate
a fund number field greater than 3 digits. The fund number is used internally by Investar and multiple downstream and
upstream applications and business units to identify U.S. Products. Each product and share class is assigned a unique three
digit fund number. The purpose of this project is to increase the number of fund identifiers available before the current
supply of Investar fund numbers is depleted. This project is necessary to continue to support the launch of new U.S. fund
products and share classes.

Title: NAM Modernization

Period: May 2012 Nov 2013
Client: Franklin Templeton
Technologies Used: Java, Weblogic, IBM MQ, IIB, Web services(SOAP,WSDL), Solaris Operating System
Description: New Account Macro (NAM) is a legacy application that is used for opening new accounts for the
USTA. The application is built using unsupported technology like VB6 and there are also outdated technologies like Investar
screen scraping. FTT and the business would like to partner and move the NAM functionality to a more improved user
experience within the PRPC (Pega Rules Process Commander) environment. PRPC will set the foundation for straight-
through processing, character recognition for the New Account Form, work-item approach for entire new account opening
process, and end-end visibility of new account opening process. In addition, users should be able to retrieve productivity
reporting in PRPC.

Title: Shareholder Activity Tracker (SAT)

Period: Feb 2011 March 2012
Client: Franklin Templeton
Technologies Used: Java, Weblogic, IBM MQ, IIB, Web services(SOAP,WSDL), Solaris Operating System, changes for
Investar Adapter, ESA adapter & RIVA Adapter
Description: There has been an increased focus from various states in US on abandoned property reporting and
the way in which they are enforcing their regulatory statutes. Some states are placing their focus on shareholder contact
with firms versus solely using returned mail to determine whether the property is escheatable. The level of complexity
increases with states using a combination of returned mail and shareholder activity or returned mail or shareholder activity.
Most states use a 3 to 5 year dormancy period to base a customers last contact with a firm. Franklin Templeton needs to
be able to show we have had contact with our shareholders in the 3 to 5 year timeframe or the states can demand the
funds be turned over to them.
Title: International Transfer Agency Systems Solution (ITSS)
Period: March 2009 Dec 2010
Client: Franklin Templeton
Technologies Used: Java, Weblogic, IBM MQ, IIB, Web services(SOAP,WSDL), Solaris Operating System, changes for
RIVA Adapter
Description: ITSS (International TA Systems Solution) Program aims at replacing our exiting International
Transfer Agency system, ITSS project objective is moving from the Intl TITAN shareholder register to a new system called
RIVA TA. It will give us market leading service capabilities and provide a streamlined, effective and efficient business
environment across many markets and for all international customers around the world. RIVA TA will allow us to handle
continued growth and expansion on the international front and it will be a scalable international product giving us the
potential to be quicker to market with new products and features. We have various Purchase, Exchange, Transfer,
Settlement services for business purposes. RIVA TA System will take our shareholder register into the 21st century.

Title: DST Vision

Period: Feb 2007 Oct 2008
Client: Franklin Templeton
Technologies Used: Java, Weblogic, IBM MQ, IIB, Web services(SOAP,WSDL), Solaris Operating System
Description: DST Vision is an interactive 3rd party web portal that allows financial intermediaries such as
Broker/Dealers and Financial Advisors to view mutual fund and variable annuity information in a real-time environment.
Many of the Broker/Dealer customers have requested FT to offer DST Vision as an option to obtain their information. The
purpose of the project is to allow the Dealer, Branch and Financial Advisor community to use DST Vision for inquires of their
Franklin Templeton accounts. Real-time inquiry via middleware messages (DST Gateway) and also batch inquiry via files
(INVESTAR/NDM). It will have two back-end source systems are accessed: GID & INVESTAR.

With Satyam Computer Services Limited:

Title: FS (Field Service)

Period: Oct01 Aug03
Client: Applied Materials Inc., USA
Environment: Java, Weblogic, Solaris Operating System
Team Size: 30

Title: FS (Field Service) Site Map

Period: Sep00 Oct01
Client: Applied Materials Inc., USA
Environment: Java, Weblogic, Solaris Operating System
Team Size: 50