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Software
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1. What is PSTN?: Public Switched Telephone Network 9. What features does Computer Telephone Intergration Add?:
2. What is circut switching?: a comm method where data Authenticate Callers:: callers get screened against a database
messages are transmitted over one dedicated path for the to ensure caller is authorized to send messages.
duration of the call, through the user of a single, physical
dedicated path. Using Live Voice :: the ability to recognize human speech and
3. What is packet switching?: process by which data packets are take commands via voice interpretation.
disassembled at the originating switch into packets, routed
through a network and reassembled at the terminating switch. Voice Recognition:: the ability to recognize voice
packets can be routed independently or in series.
Interactive Voice Recognition:: the ability to give commands via
4. what are some of the vulnerabilities with circuit switching?:
voice
Modem:: hackers attack on modems
Theft:: theft of service
Client Directory:: caller identification
Eavesdropping
Fraud
Conference Manger:: the ability to make conference calls
5. what are some advantages of using packet switching involving many people.
telephony?: Shared access among multiple users - uses already
existing infrastructure (ip infrastructure and protocols) Message Collection:: the ability to record messages
Full error control and flow control Fax Messages:: the ability to accept Fax Messages
10. What is AVVID?: a concept, a documented roadmap for
Transparency for users - easy for users to user
planning, building, and expanding enterprise networks with QoS
in mind.
Speed and code conversion capabilities
how a system will work? is it scalable? how reliable?
Pricing:: cheaper to implement and maintain. 11. What is CRISS and how does it relate to AVVID?: AVVID bring
these iteams into question...
6. Some driving factors and VoIP: Facilitates Customer Requests::
easier to move devices around, easier to tailor for customer's
needs
Speed - is it fast to deploy? in the case of VoIP... YES
Bandwidth Efficiency:: less bandwidth requirement because data
Reliability - is it reliable? YES!
is only transferred when phone is off-hook.
Interoperability - YeS
Converged Network Support:: able to work/talk to legacy
telephony implementations with relative ease
Scalability
7. VoIP systems must guarantee these core VoIP requirements in
order to be considered a viable solution...: Reliable:: up to Cost reduction
95% uptime of better
12. What are the 3 AVVID components (parts of the underlining
infrastructure)?: Network Infrastructure:: cable lines, telephone
150 ms or less latency (time delay)
lines, etc
Available during power outages with an UPS
Network Clients:: phones, softphones, client software
Line-supplied power (Power over Ethernet[PoE])
Network Platform Devices:: Routers, switches, gateways,
8. Computer Telephony Integration (CTI): the use of computers to firewalls, etc.
manage telephone systems. CTI refers to the computerizd
services provided CUCM application. Intelligent Network Services:: the server side software that
manages the calls(PBX software), provides QoS, etc
E.I :: Cisco Call Manager
13. how many IP phones can a Cisco Call Manager instance
sustain?
AC Adapter
19. What is Multi-Level Precedence Predemption?: service that
allows for call priority placement.
20. what are the MLPP level form highest to lowest.: Executive
Flash Override
Flash
Immediate
Priority
Routine (Lowest)