ASHLEY MENDEZ

2843 Angelina Dr Round Rock, TX 78665| ashley.mendez@outlook.com | 512-228-8545

Website: http://ashleycmendez.weebly.com

OBJECTIVE An experienced IT professional mentor and team leader with strong

interpersonal skills and measurable organizational leadership experience. I
plan to obtain a position in Human Resources that will allow me to add value
to the organization and myself.

SKILLS & ATTENTION TO DETAIL INTERPERSONAL ORGANIZED

ABILITIES
EFFECTIVE
PROJECT
LEADERSHIP COMMUNICATION/
MANAGEMENT
WRITING
TIME MANAGEMENT TEAM BUILDING DELEGATION
RELATIONSHIP
ONBOARDING RESULTS DRIVEN
BUILDING
CONFLICT
RESOURCEFUL CONCISION
RESOLUTION

EXPERIENCE MAC + CHAT MENTOR/ADVISOR APPLE INC.

APRIL 2014 PRESENT
Provided worldwide technical support for a wide array of products for
clients through phone and chat mediums
Keen attention to detail and excellent written/oral communication with
the ability to tailor my message to my audience
Displayed team leadership and project management through
supporting supervisors in fostering ongoing collaboration, employee
training and development, employee enrichment engagement
events, and resource building
Helped launch an individualized Peer to Peer mentoring program
where skilled advisors could practice their coaching skills and prepare
for management while evaluating struggling advisors and helping
them improve areas of weakness and foster growth
Consistently achieved 90%+ in monthly metrics including Customer
Satisfaction, Issue resolution, and Average Handle Time
Successfully completed a 3 month rotation where I on-boarded new
advisors, partnered with different levels of management and instructors
to help mentor, evaluate, and prepare advisors for their new role
Advocated the Apple brand and culture .

TEAM MANAGER IN TRAINING/TECHNICAL SUPPORT SEARS HOLDINGS

CORPORATION
SEPTEMBER 2013 APRIL 2014
Provided client product support for various home appliances
Keen attention to detail and excellent written/oral communication with
the ability to tailor my message to my audience
 Displayed team leadership and project management through
supporting supervisors in fostering ongoing collaboration, employee
training and development, employee engagement events, and team
resource building
Coached advisors department-wide with measurable success
including Q.A
calls, department floor support, evaluating performance using the
SMART method, and individualized mentoring sessions for struggling
KPI's
I presented new product training, was a subject matter expert in
training presentations, and attended regular meetings with operations
management to collaborate and develop new business models
Pre-employment screening and advocating the Sears experience to
create excitement for the position
Consistently achieved 100% in monthly metrics including Quality,
Customer Satisfaction, Issue resolution, Average Handle Time, and sales
conversion rates for home improvement leads.

FREE LANCE MAKE-UP ARTIST SELF EMPLOYED

MARCH 2010 APRIL 2013
I provided high quality make up services for high fashion, wedding, and
publication photography pieces
Keen attention to detail and excellent written/oral communication with
the ability to tailor my message to my audience
I built relationships with key business photography partners to ensure
our clients had a start to finish experience which played a key
advantage in client satisfaction
I planned and coordinated multiple projects at the same time with
ease
Leveraged my social media accounts to gain work and new clientele
Consulted with clients which involved discussing compensation and
comparable worth ensuring client trust always remained intact
Effectively managed my own brand and website utilizing my graphic
design experience and keen attention to detail.

TECHNICAL SUPPORT ECHOSTAR CORPORATION

JUNE 2009 JANUARY 2010
I provided technical troubleshooting for client services
I created relationships with clients to ensure complete satisfaction with
over all service
I helped increase my teams performance by actively participating in
team building and employee engagement
Within 2 months I was promoted to the Welcome Team which was the
team who provided specialized support and a white glove experience
for new client accounts.

Built relationships with customers and encouraged future business

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EDUCATION BACHELOR OF BUSINESS ADMINISTRATION, GENERAL MANAGEMENT
SAM HOUSTON STATE UNIVERSITY
JUNE 2014 DECEMBER 2017

HIGH SCHOOL DIPLOMA CROCKETT HIGH SCHOOL

AUGUST 2004 JUNE 2008

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