Documente Academic
Documente Profesional
Documente Cultură
5 User Guide
For Windows and OS X
Table
of
Contents
Target
Audience
.......................................................................................................................
3
Prerequisites
.............................................................................................................................
3
Windows:
..............................................................................................................................................
3
OS
X:
.......................................................................................................................................................
3
Installing
Client
........................................................................................................................
4
Downloading
the
Client:
..................................................................................................................
4
Launching
the
Installer
...................................................................................................................
6
Windows:
............................................................................................................................................................
6
OS X:
.....................................................................................................................................................................
6
Launching
Apps
........................................................................................................................
9
Logging
in
.............................................................................................................................................
9
Performance
Tips
.................................................................................................................
11
Troubleshooting
...................................................................................................................
12
Special
Note
1:
Security
Warning
and
Local
Drive
Access
......................................
13
Windows:
..........................................................................................................................................
13
Mac
OS
X:
...........................................................................................................................................
15
Special
Note
2:
Firefox
30+
Special
Requirements
....................................................
16
Help
and
Support
..................................................................................................................
16
Target
Audience
This
document
is
designed
for
students
enrolled
in
a
class
that
provides
access
to
the
College
of
Science
and
Math
Citrix
Server.
Prerequisites
Windows:
Windows
Vista
SP2,
Windows
7,
Windows
8,
Windows
8.1
IE
8
11,
Google
Chrome,
and
Firefox
are
all
supported
OS
X:
10.6,
10.7,
10.8,
10.9,
and
10.10
Safari,
Google
Chrome,
and
Firefox
are
all
supported
Installing
Client
Downloading
the
Client:
Open
a
web
browser
and
go
to:
http://science-citrix2.kennesaw.edu
This
link
will
take
you
to
the
following
page:
Make
sure
to
save
the
file
to
a
place
on
your
computer
that
is
easily
accessible.
Launching
the
Installer
Windows:
Double
click
on
the
installer
icon
to
begin
the
installation
of
the
Citrix
Receiver.
You
will
need
to
approve
the
execution
of
the
installer
by
clicking
yes
in
the
Windows
UAC
prompt.
The
install
will
start
automatically
after
double
clicking
and
approving
the
installer
to
run.
OS X:
Mount
the
Citrix
Installer
disc
image
(DMG
file)
that
was
downloaded
above
by
double
clicking
the
file.
The
mounted
disc
image
contains
two
shortcuts,
double
click
the
icon
named
Install
Citrix
Receiver.pkg
Once
logged
in,
you
will
be
presented
with
folders
that
coincide
with
your
current
enrollment.
In
this
example
screen
shot,
you
see
the
contents
of
the
Math
Apps
folder.
Now
you
see
the
icons
of
the
Apps
you
have
available.
Single
click*
the
icon
to
launch
the
app.
If
this
the
first
time
you
have
launched
an
app
after
installing
the
receiver,
you
MAY
get
a
warning
asking
if
it
is
OK
to
open
.ICA
files.
Click
yes/open.
If
you
are
asked
with
what
program
you
want
to
open
the
file
with,
the
receiver
is
not
installed
properly
and
needs
to
be
reinstalled.
*
It
is
important
to
remember
that
the
application
icons
on
the
page
are
not
actually
shortcuts
on
your
desktop,
they
are
only
links
on
a
webpage
that
initiate
the
download
of
a
file
that
tells
the
Citrix
Receiver
what
application
to
launch
for
you.
If
you
double
click
the
icon,
will
effectively
be
trying
to
initiate
to
simultaneous
sessions
of
the
same
app
started
at
the
same
time.
This
can
increase
the
chances
that
your
app
will
hang
during
launch
and
cause
you
to
have
to
trouble
shoot
your
connection
issue.
Performance
Tips
Files
that
you
are
working
on
need
to
exist
on
the
server,
not
on
a
flash
drive
or
the
local
hard
drive
of
the
PC
that
you
are
accessing
Citrix
from.
It
is
perfectly
acceptable
to
copy
files
from
your
local
machine
to
the
server
farm,
but
to
not
attempt
to
run
any
analysis
until
the
file
has
been
transferred
to
the
server,
and
then
copy
the
resultant
data
set
that
you
need
to
keep
either
to
your
own
drive
or
local
disk
after
it
has
been
saved
to
the
server
hard
drive.
To
use
an
analogy
to
visualize
why
it
is
not
a
good
idea
to
run
code
on
data
stored
on
a
remotely
stored
drive,
we
can
use
means
of
transportation
as
examples.
Data
that
exist
in
the
processor
cache
memory
would
be
available
to
the
processor
immediately,
like
a
light
speed
warp
drive
on
the
Star
Ship
Enterprise.
Data
that
exist
in
system
ram
is
akin
to
being
a
military
jet
airplane.
That
is
to
say,
still
very
fast,
but
much
slower
than
that
of
the
processor
cache.
Data
that
exist
on
the
server
hard
drive
would
be
like
a
commercial
airliner.
Once
again,
still
quickly
available,
but
much
slower
than
system
RAM
and
a
snails
pace
compared
to
the
processor
cache.
Data
that
exist
on
Owldrive,
which
is
a
network
share
available
on
Citrix
and
on
other
campus
PCs,
would
be
like
a
fast
sports
car.
This
is
where
you
start
to
get
into
transfer
speeds
that
really
bring
down
the
speed
of
the
task
you
are
running.
The
best
thing
to
do
is
copy
data
from
here
to
the
server
hard
drive
(the
server
hard
drive
is
basically
your
My
Documents
directory
on
the
server
farm.)
If
you
are
on
campus,
connected
to
an
Ethernet
network
connection
(not
wireless!!!!)
your
mapped
local
drives
from
your
desktop
are
about
the
same
as
the
Owldrive,
as
long
as
you
do
not
use
your
local
PC
while
the
data
is
transferring.
Using
the
transportation
analogy
takes
a
drastic
dive
here.
If
you
were
connected
to
Citrix
over
the
Internet,
data
that
exist
on
your
local
drives
would
be
like
walking,
barefoot.
And
if
you
are
using
a
flash
drive
or
USB
hard
drive,
consider
it
crawling.
At
this
point,
you
are
starving
the
processor
for
data
to
the
point
that
it
might
think
it
is
hung
when
in
reality
your
data
is
still
just
transferring.
This
is
also
affected
by
time
of
day.
During
normal
business
hours,
data
traffic
off
campus
is
heavily
congested.
This
is
why
data
on
a
mapped
drive
really
should
be
copied
to
the
server
farm
before
it
is
processed.
It
will
not
only
make
the
server
more
efficient
for
you,
but
also
for
the
other
users
on
the
farm.
Troubleshooting
If
you
are
asked
to
download
an
ICA
file
when
you
click
on
your
selected
app,
then
something
has
gone
wrong
with
the
Citrix
Receiver
install.
Re-
download
and
re-install
the
Citrix
Receiver.
The
only
supported
access
to
the
CSM
Citrix
Server
is
through
the
web
site
at
https://science-citrix2.kennesaw.edu.
While
it
is
POSSIBLE
to
connect
the
receiver
directly
to
the
Citrix
Server
farm,
it
is
NOT
supported.
(This
only
works
on
the
Windows
Platform)
If
a
program
that
had
previously
worked
stops
working
for
you,
the
most
likely
cause
is
a
hung
session
from
an
improper/interrupted
logoff.
In
order
to
see
if
your
old
session
is
still
running,
and
to
terminate
it
if
it
is,
then
log
into
the
Citrix
Server
and
run
a
different
app.
Once
the
new
app
starts,
look
in
the
system
tray
(by
the
time
and
date
in
lower
right
corner)
and
find
the
Citrix
Receiver
icon
there.
Right
click
this
icon
and
select
Online
Sessions,
the
Connection
Center.
Click
the
app
in
the
ICA
connection
window
that
is
not
working
for
you,
then
click
the
terminate
button.
Close
the
connection
center
and
try
to
re-launch
the
app
that
was
having
the
issue.
(For
a
graphical
representation
of
this
procedure,
refer
to
the
windows
portion
of
the
section
Special
Note:
Security
Warning
and
Local
Drive
Access.)
Special
Note
1:
Security
Warning
and
Local
Drive
Access
On
occasion,
Citrix
will
pop
up
a
security
warning
asking
if
you
want
to
allow
an
application
to
access
information
on
a
device
Windows
attached
to
your
computer.
If
you
do
not
allow
this,
you
will
not
be
allowed
to
save
to
devices
on
your
local
computer,
and
will
only
see
the
option
to
save
your
files
on
the
server.
OS X
If you missed this step, or inadvertently selected Block Access or one of the other
options, then you will need to go into the settings of the Citrix Receiver to specifically re-
enable the Read & Write option. This is different on each platform.
Windows:
1. Log
into
the
Citrix
server
normally
and
launch
any
available
app
that
you
have
available
to
you.
2. Once
launched,
you
will
have
a
new
icon
in
your
taskbar
for
the
Citrix
receiver.
Right
click
on
that
icon
and
select
About
3. This
will
bring
up
the
About
Citrix
Receiver
window.
Click
on
the
arrow
next
to
Advanced,
and
then
click
on
Connection
Center.
4. Now
you
will
see
the
Connection
Center.
Click
on
the
name
of
the
server
that
you
are
connected
to.
In
this
example
picture,
it
is
CSM-C5.
Then
click
the
preferences
button,
this
will
open
up
the
Citrix
Reciever
Preferences
window.
5. Click
the
File
Access
tab
at
the
top
of
the
Citrix
Reciever
Preferences
window,
then
select
Read
and
Write,
then
click
Apply
and
OK.
Close
your
open
application
and
log
out
of
Citrix
and
reboot
your
PC.
You
should
now
see
your
local
drives
in
the
applications
save
and
open
dialog
boxes.
Mac
OS
X:
1. Log
into
the
Citrix
server
normally
and
launch
any
app
that
you
have
available
to
you.
2. Once
launched,
make
sure
the
application
window
is
selected,
and
you
should
have
Citrix
Receiver
listed
as
the
active
app
in
the
menu
bar
next
to
the
Apple
logo.
Click
on
that
menu
and
select
Preferences
3. This
will
bring
up
the
Citrix
Receifver
Preferences
window.
Click
on
the
Devices
icon,
and
select
Read
and
Write,
then
close
the
window.
4. Proceed
to
log
out
of
Citrix
and
close
any
open
Citrix
Receiver
windows
that
you
have
open,
and
log
back
in
to
your
app
with
local
drive
access.
Special
Note
2:
Firefox
30+
Special
Requirements
Mozilla
has
started
implementing
stricter
security
in
the
newer
versions
of
Firefox.
As
of
version
30,
users
will
need
to
explicitly
enable
the
Citrix
ICA
Client.
To
do
this,
open
the
Add-ons
menu
by
(1)
typing
in
about:addons
in
the
URL
bar,
then
(2)
click
on
Plugins
on
the
left
side.
This
will
bring
up
the
list
of
installed
plugins
in
your
browser.
(3)
Click
on
the
drop
down
menu
next
to
the
Citrix
ICA
Client
and
select
Always
Activate.
2 3