De Novo User Manual

Class 4
Operators Manual
Class 4 Operators Manual
Contents
Overview ................................................................................................................................................. 1
Logging into DeNovoLab .......................................................................................................................... 1
Configuration .......................................................................................................................................... 3
Carrier Portal CDR Fields ...................................................................................................................... 3
CDR Generation Format....................................................................................................................... 4
Change Password ................................................................................................................................ 5
Fail-over Rule ...................................................................................................................................... 5
FTP Configuration ................................................................................................................................ 7
Activating the FTP .......................................................................................................................... 10
Deactivating the FTP ...................................................................................................................... 11
Modifying the FTP Details .............................................................................................................. 11
Testing the FTP .............................................................................................................................. 12
Deleting the FTP ............................................................................................................................ 12
Triggering the FTP.............................................................................................................................. 13
Invoice Setting ................................................................................................................................... 14
Updating the Invoice Setting .......................................................................................................... 16
LRN Setting ........................................................................................................................................ 17
Mail Sender ....................................................................................................................................... 18
Modifying the email sender ........................................................................................................... 19
Deleting the email sender .............................................................................................................. 20
Mail Template ................................................................................................................................... 20
Ping and Traceroute .......................................................................................................................... 22
Role ................................................................................................................................................... 23
View the permission of the role ..................................................................................................... 26
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Modifying the role ......................................................................................................................... 28
Deleting the role ............................................................................................................................ 30
Searching a role ............................................................................................................................. 30
System Modules ................................................................................................................................ 30
Modifying the module ................................................................................................................... 32
Deleting the Module ...................................................................................................................... 32
System Setting ................................................................................................................................... 32
Users ................................................................................................................................................. 37
System Users and Ever Login Users ................................................................................................ 37
Adding Authorized Access IP ...................................................................................................... 38
Deactivating the User................................................................................................................. 39
Modifying the User .................................................................................................................... 39
Deleting the User ....................................................................................................................... 40
Carrier Users, Online Users and Never Login Users......................................................................... 40
Deactivating the User................................................................................................................. 41
Modifying the User .................................................................................................................... 42
Deleting the User ....................................................................................................................... 42
Finance.................................................................................................................................................. 43
Actual Transactions ........................................................................................................................... 43
Invoice............................................................................................................................................... 44
Manual Inbound Invoice ................................................................................................................ 44
Exporting the Invoice ................................................................................................................. 46
Auto Outbound Invoice.................................................................................................................. 47
Vendor Invoice............................................................................................................................... 47
Exporting the Invoice ................................................................................................................. 49
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Incoming Outbound Invoice ........................................................................................................... 49
Modifying the Incoming Outbound Invoice .................................................................................... 51
Adding a Credit Note.................................................................................................................. 52
Adding a Debit Note................................................................................................................... 53
Deleting the Incoming Outbound Invoice ....................................................................................... 54
Mutual Statement ............................................................................................................................. 54
Mutual Transaction ........................................................................................................................... 54
Payment ............................................................................................................................................ 55
Received Tab ................................................................................................................................. 55
Adding Payment in Received Tab ............................................................................................... 55
Viewing the Notes...................................................................................................................... 57
Emailing the Carrier ................................................................................................................... 57
Deleting the payment details ..................................................................................................... 57
Sent Tab ........................................................................................................................................ 58
Adding Payment in Sent Tab ...................................................................................................... 58
Viewing the Notes...................................................................................................................... 59
Emailing the Carrier ................................................................................................................... 60
Deleting the payment details ..................................................................................................... 60
Searching the Received / Sent tabs ................................................................................................ 60
Exporting payment details to MS Excel....................................................................................... 61
Unpaid Bills ....................................................................................................................................... 61
Searching for Specific Bills .......................................................................................................... 62
Log .................................................................................................................................................... 63
Auto Payment Log.......................................................................................................................... 63
Email Log ....................................................................................................................................... 63
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Export Log...................................................................................................................................... 64
FTP Log .......................................................................................................................................... 65
FTP Server Log ............................................................................................................................... 65
Import Log ..................................................................................................................................... 66
Invoice CDR Log ............................................................................................................................. 66
Modification Log ............................................................................................................................ 67
Rate Import Log ............................................................................................................................. 68
Exporting the uploaded file ........................................................................................................ 68
Exporting the error File .............................................................................................................. 69
Management......................................................................................................................................... 70
Carrier ............................................................................................................................................... 70
Creating a new carrier.................................................................................................................... 70
Modifying the carrier ..................................................................................................................... 73
Activating the Carrier ..................................................................................................................... 74
Deactivating the Carrier ................................................................................................................. 75
Changing the Carrier Password ...................................................................................................... 75
Viewing the Transaction................................................................................................................. 76
Setting Low Balance Alert .............................................................................................................. 76
Sending Daily Summary Report ...................................................................................................... 76
Viewing CDRs ................................................................................................................................. 76
Resetting the Balance .................................................................................................................... 77
Exporting the Carrier Details .......................................................................................................... 77
Upload Reset Balance .................................................................................................................... 79
Wizard............................................................................................................................................... 80
Monitoring ............................................................................................................................................ 84
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Loop Detection .............................................................................................................................. 84
Criteria....................................................................................................................................... 84
Log............................................................................................................................................. 84
Report ........................................................................................................................................... 85
Disabled Ingress Trunk ............................................................................................................... 85
Disabled Egress Trunk ................................................................................................................ 85
Problem Ingress Trunk ............................................................................................................... 86
Problem Egress Trunk ................................................................................................................ 87
Priority Trunk ............................................................................................................................. 87
No Alternative Trunk Route........................................................................................................ 88
No Egress Trunk Route ............................................................................................................... 88
Rule ............................................................................................................................................... 88
Creating a new rule.................................................................................................................... 89
Modifying the Rule..................................................................................................................... 90
Activating the Rule..................................................................................................................... 91
Deactivating the Rule ................................................................................................................. 91
Deleting the Rule ....................................................................................................................... 92
Action ............................................................................................................................................ 92
Creating a New Action ............................................................................................................... 93
Modifying the Action ................................................................................................................. 94
Deleting the Action .................................................................................................................... 94
Condition ....................................................................................................................................... 95
Creating a New Condition .......................................................................................................... 95
Modifying the Condition ............................................................................................................ 96
Deleting the Condition ............................................................................................................... 97
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Block.............................................................................................................................................. 97
Trouble Tickets .............................................................................................................................. 98
Trouble Tickets Mail Template ....................................................................................................... 98
Modifying the Template............................................................................................................. 99
Deleting the template .............................................................................................................. 100
View Execution Log.......................................................................................................................... 100
Routing................................................................................................................................................ 101
Block List ......................................................................................................................................... 101
Creating a Ingress Block List ......................................................................................................... 101
Modifying the Ingress Block List ................................................................................................... 102
Deleting the Ingress Block List ...................................................................................................... 102
Creating a Egress Block List .......................................................................................................... 103
Modifying the egress Block List .................................................................................................... 104
Deleting the Egress Block List ....................................................................................................... 104
Import ......................................................................................................................................... 105
Export .......................................................................................................................................... 105
Digit Mapping .................................................................................................................................. 105
Creating a New Digit Mapping...................................................................................................... 106
Modifying the Digit Mapping ....................................................................................................... 106
Deleting the Digit Mapping .......................................................................................................... 106
Dynamic Routing ............................................................................................................................. 107
Creating a Dynamic Routing table ................................................................................................ 107
Adding Egress .......................................................................................................................... 108
Modifying the Dynamic Routing Table.......................................................................................... 108
Deleting the Dynamic Routing Table ............................................................................................ 108
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Routing Plan .................................................................................................................................... 109
Creating a New Routing Plan ........................................................................................................ 109
Creating a Routing Plan Entry ................................................................................................... 109
Modify a Routing Plan Entry ..................................................................................................... 110
Deleting a Routing Plan Entry ................................................................................................... 110
Modifying a Routing Plan ............................................................................................................. 110
Deleting a Routing Plan ................................................................................................................ 110
Static Route ................................................................................................................................. 111
Creating a New Static Route Table ............................................................................................... 111
Creating a Static Route Table Entry .......................................................................................... 112
Modifying a Static Route Table Entry........................................................................................ 112
Deleting a Static Route Table Entry .......................................................................................... 113
QoS Parameters ....................................................................................................................... 113
Modifying a Static Route .............................................................................................................. 114
Deleting a Static Route................................................................................................................. 114
Copying Static Route .................................................................................................................... 114
Trunk ............................................................................................................................................... 115
Creating a Egress Trunk................................................................................................................ 115
Adding a Host .......................................................................................................................... 117
Adding a Rate Table ................................................................................................................. 118
Modifying the Egress Trunk.......................................................................................................... 119
Modifying the Action Tab ......................................................................................................... 120
Modifying the Fail-Over Rule Tab ............................................................................................. 121
Modifying the Automatic Rate Processing Tab ......................................................................... 121
Modifying the PASS Tab ........................................................................................................... 122
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Modifying the SIP Profile Tab ................................................................................................... 122
Modifying the Replace Action Tab ............................................................................................ 122
Activating the Egress Trunk .......................................................................................................... 123
Deactivating the Egress Trunk ...................................................................................................... 124
Deleting the Egress Trunk ............................................................................................................ 125
Egress Import............................................................................................................................... 125
Egress Export ............................................................................................................................... 126
Import Host ................................................................................................................................. 126
Export Host .................................................................................................................................. 126
Import Action .............................................................................................................................. 127
Export Action ............................................................................................................................... 127
Creating a Ingress Trunk............................................................................................................... 127
Adding Routing and Tech-Prefix ............................................................................................... 131
Modifying the Ingress Trunk ........................................................................................................ 132
Modifying the LRN Digit Modifier ............................................................................................. 132
Modifying the Action Tab ......................................................................................................... 133
Modifying the Digit Mapping Tab ............................................................................................. 134
Modifying the Disconnect Tab.................................................................................................. 134
Modifying the Fail-Over Rule Tab ............................................................................................. 135
Modifying the PASS Tab ........................................................................................................... 135
Modifying the Replace Action Tab ............................................................................................ 136
Activating the Ingress Trunk......................................................................................................... 137
Deactivating the Ingress Trunk ..................................................................................................... 137
Deleting the Egress Trunk ............................................................................................................ 138
Statistics .............................................................................................................................................. 139
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Active Call Report ............................................................................................................................ 139
Bandwidth Report ........................................................................................................................... 139
CDRs List.......................................................................................................................................... 140
Daily Usage Detail Report ................................................................................................................ 141
Origination Report ....................................................................................................................... 142
Termination Report ..................................................................................................................... 142
Daily Origination .......................................................................................................................... 142
Daily Termination ........................................................................................................................ 143
Dashboard....................................................................................................................................... 143
Dashboard ................................................................................................................................... 143
Report ......................................................................................................................................... 144
Charts .......................................................................................................................................... 145
Auto Delivery ............................................................................................................................... 145
Disconnect Causes ........................................................................................................................... 146
Origination................................................................................................................................... 146
Termination ................................................................................................................................. 147
Inbound/Outbound Report .............................................................................................................. 147
LCR Report....................................................................................................................................... 148
LNP Dip Record ................................................................................................................................ 148
Location Report ............................................................................................................................... 149
LRN Report ...................................................................................................................................... 149
Profitability Analysis ........................................................................................................................ 150
QoS Report ...................................................................................................................................... 151
Global Stats ................................................................................................................................. 151
Routing Plan ................................................................................................................................ 152
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Ingress Carrier ............................................................................................................................. 152
Egress Carrier............................................................................................................................... 152
QoS Summary.................................................................................................................................. 152
Termination ................................................................................................................................. 153
Spam Report.................................................................................................................................... 154
Summary Report ............................................................................................................................. 154
Termination ................................................................................................................................. 155
Trunk Monitor ................................................................................................................................. 155
Ingress Trunk ............................................................................................................................... 156
Usage Report................................................................................................................................... 156
Termination ................................................................................................................................. 156
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Overview
The DeNovoSwitching Platform composes of intelligent call routing, billing, real-time monitoring,
reporting, and customer management. It is a high performance and extremely scalable Class 4 Soft
Switch that suitable for both retail and dialer traffic. The DeNovo Switching Platform is designed to be
the single integrated system that a carrier would need to run a successful VoIP business.
The platform utilizes a fully redundant design with live calls migration and it is capable of automatic
failover, thus ensuring unparalleled reliability. Our multi-dimensional reporting capability provides you
all the tools necessary for you to run your business most efficiently, such as traffic statistics report and
real-time profitability analysis.
Logging into DeNovoLab

To connect to the DeNovoLab web server, enter the URL (demo.denovolab.com) in the address bar of
the Internet Explorer. The login screen is displayed when the server is connected successfully.
To login to the application
1. Enter the username in the UserName field.
2. Enter the password to login in the Password field.
3. Enter the code to verify in the Verify Code field.
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4. Select the language from the Language drop-down field.
5. Click Login. On successful login the Landing page displayed. Refer System Setting section for more
information setting the landing page.
The QoS Monitor page comprises the following sections:
Charts Displays charts for the data that is selected from the dropdown list.
Session Session displays the current number of ingress channel, egress channels, total channels, and
total connected calls.
Point in time - Displays the ingress channel, ingress CPS and Calls data for a particular point of time. This
could be the current data, 24 hours Peak, 7 days peak, or a recent peak.
Historical Displays the ACD, ABR, Calls, and PDD data for a period of 15 minutes, 1 hour and 24 hours.
Routing Plan
Ingress Carrier
Egress Carrier
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Configuration
The configuration section allows the administrator to configure the features that the carrier user can use
once the users logs in to the application.
Carrier Portal CDR Fields

This option allows the administrator to select the required CDR fields in the carrier portals.
To select the CDR fields
1. Click Configuration > Carrier Portal CDR Fields. The Carrier Portal Allowed CDR Fields page is
displayed.
2. Select the required fields.
Note: You can select more than one field by pressing the CTRL key in the keyboard and selecting the
required fields.
3. Click Submit. The success message is displayed.
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CDR Generation Format

This allows the administrator to select the Ingress and Egress CDR Fields required in the CDR report.
To select the Ingress and Egress fields
1. Click Configuration > CDR Generation Format. The Auto CDR Generation Format page is displayed.
2. Select the required fields in the Ingress and Egress CDR Fields section.
required fields.
3. Click Submit.
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Change Password
This option allows the administrator to change the password for the users logging into the application.
To change the password
1. Click Configuration > Change Password. The Change Password page is displayed.
Field Name Description
Old Password The password used by the user to login to the application
The password that is going to be used by the user to login to the

New Password
application
The password that is validated to see if the password entered matches

Confirm Password
the password entered in the New password field
2. Enter the old password in the Old Password field.
3. Enter the new password in the New Password field.
4. Enter the new password again in the Confirm Password.
5. Click Submit. The user will be automatically logged out the application. The user can login using the
new password.
Fail-over Rule
Fail-over rules define when the call should stop routing to the next trunk or host on receiving specific
codes returned from egress trunk. Certain SIP error code and message can be returned to ingress on
receiving certain return code from egress. The administrator can specify failover rule at the trunk level.
The administrator can also specify the default setting for fail-over rules that will apply to the entire
system.
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To create a fail-over rule
1. Click Configuration > Fail-over Rule. The Default Failover Rule page is displayed.
2. Click button. The following page is displayed.
Stop: Stops the routing to the next host or trunk if the specified SIP
Error Code is received.
Fail to Next Host: If the specified SIP Error Code is received, fail over to
Route Type the next host in the trunk. If there is only one host or no more hosts to
be retried, the call should be reattempted with the next trunk.
Fail to Next Trunk: If the specified SIP Error Code is received, fail over
to the next trunk only.
Code SIP (Session Initiation Protocol) Error Code
The error code that should be returned by the ingress trunk if Route
Response
Type is specified as Stop.
3. Select the route type from the Route Type drop-down field.
4. Enter the SIP code in the Code field.
5. Enter the code and the response in the Response field.
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6. To clear all the values in the fields, click Reset.
Deleting the Failover Rule
This option allows you to delete the failover rule.
To delete the rule
1. Click the button of the corresponding rule to be deleted.
FTP Configuration
The FTP configuration is a tool for automatic CDR transfer to an external FTP server. The Admin can
specify more than one FTP configuration and they can be triggered by schedule or manually trigger at
anytime
To configure the FTP details
1. Click Configuration > FTP Configuration. The FTP Configuration page is displayed.
2. Click button. The New FTP Configuration page is displayed.
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An alternate name provided for the configured FTP. Once configured,

Alias
the FTP can be referenced using the alias name.
Server IP IP address of the server configured in the FTP
Server Port Port number through which the server is accessed
A server directory represents a physical directory on the network that

Server Directory
is accessible to all the other machines.
User Name The user name to access the FTP.
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Password The authentication required to access the FTP
The number of times the FTP has to be triggered. This could be daily,
Frequency
weekly or hourly
FTP Execute On The time when the FTP has to be triggered
Maximum lines per file The maximum number of lines of data that can be saved in the file
The split of the files that is transferred to and from the FTP server. The
File Breakdown
split up could be done as a one big file, hourly file or daily file.
Originating Trunk The originating trunks CDR to be downloaded
Terminating Trunk The terminating trunks CDR to be downloaded
Fields The CDR fields that are required in the CDR files to be FTP'ed
Include Headers An option to include headers in the generated file
Duration The time frame of the calls.
Originating Release Cause The cause for releasing the line at the place where the call originated
The cause for releasing the line at the place where the call was
Terminating Release Cause
terminated
The type of file where the data is stored and transferred to the FTP. It
File Type
could be of a gz, tar.gz or tar.bz2 format.
2. Enter the alias name in the Alias field.
3. Enter the IP address of the server in the Server IP field.
4. Enter the port number of the server in the Server Port field.
5. Enter the path of the directory in the Server Directory field.
6. Enter the user name to access the FTP in the User Name field.
7. Select the frequency from the Frequency drop-down field.
8. Click the FTP Execute On field to select the time FTP execution time.
9. Enter the number of lines to be stored in the file in the Maximum lines per file field.
10. Select the type of file breakdown from the File Breakdown drop-down field.
11. Select the required originating and terminating trunk from the Originating and Terminating fields.
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Note: You can select the All checkbox to select all the originating and terminating trunks.
12. Select the required fields and click the Add button to include the selected fields.
Note: You can delete the selected fields, by clicking the Delete button. You can also order the fields by
clicking the Up and Down buttons.
13. Select Yes / No option from the Include Headers drop-down field to include or exclude the header s.
14. Select the required duration of the calls to be included from the Duration drop-down field.
15. Select the originating release cause and terminating release cause from the Originating Release
Cause and Terminating Release Cause fields.
16. Select the required file type from the File Type drop-down field.
17. Enter the required details and click Submit. The created FTP is displayed.
Note: By default, the FTP is deactivated.
Activating the FTP

To activate the FTP
1. Click the button in the Active column of the corresponding FTP to be activated.
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Deactivating the FTP

To deactivate the FTP
1. Click the button in the Active column of the corresponding FTP to be deactivated.
Modifying the FTP Details

This option allows you to modify the existing FTP details.
To modify the details
1. Click the icon of the corresponding FTP to be modified. The following window is displayed.
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2. Modify the required details and click Submit.
Testing the FTP

This option allows you to test the FTP server that is configured.
To test the FTP
1. Click the icon. The success message is displayed.
Deleting the FTP

This option allows you to delete the existing FTP.
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To delete the FTP
1. Click the icon corresponding to the required FTP to be deleted. The confirmation message is
displayed.
2. Click OK to delete the FTP.
Triggering the FTP

This option allows you to trigger the created FTP. You can set the start date, end date, time zone and file
breakdown details to trigger the FTP.
To set the trigger
1. Click the Trigger tab. The following page is displayed.
An alternate name provided for the configured FTP. The alias names of
Alias
the configured FTP are displayed in the dropdown list.
Start Date The start date of executing the FTP
End Date The end date of executing the FTP
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Time Zone The time of the geographic location where the FTP is executed
The split of the files that is transferred to and from the FTP server. The
File Breakdown
split up could be done as a one big file, hourly file or daily file.
2. Select the alias name from the Alias drop-down field.
3. Click the Start Date field to select the start date of the FTP execution.
4. Click the End Date field to select the end date of the FTP execution.
5. Select the time zone of the FTP location from the Time Zone drop-down field.
6. Select the type of file breakdown from the File Breakdown drop-down field.
7. Click Execute.
Invoice Setting
This option allows you to create the template for the invoice. Details such as the logo, billing details,
company info and the fields in the invoice can be defined.
To set the invoice
1. Click Configuration > Invoice Setting. The Invoice Setting page is displayed.
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Invoice Logo The logo to be used in the invoice.
The numbering rule used when number the invoice, e.g.., 123-45-678,
Invoice Number Convention
AB1234
Overlap Invoice Protection Option to avoid overlapping of invoices
PDF Template Place -> Billing An option to select the location where the billing details are to be
Details Location: placed in the invoice. It could be placed at the bottom, middle or top
PDF Template Info -> Billing

The billing information that appears in the invoice.
Details:
Company Info The details of the company
Invoice CDR Fields The fields that appear in the invoice
2. Click the Browse button to select the logo.
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3. Enter the convention to be followed when numbering the invoice in the Invoice Number Convention
field.
4. Select the Overlap Invoice Protection to checkbox to avoid overlapping of invoices.
5. Select the location of the billing details from the Billing Details Location drop-down field.
6. Enter the billing details in the Billing Details field.
7. Enter the company details in the Company Info field.
8. Select the required field names from the Invoice CDR Fields.
required fields.
9. Click Submit.
Updating the Invoice Setting

This option allows you to update the details of the invoice.
To update the invoice setting
1. Click Configuration > Invoice Setting. The following page is displayed.
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2. Modify the required details and click Submit. The success message is displayed.
LRN Setting
This option allows you to set the local routing number.
To set the LRN
1. Click Configuration > LRN Setting. The LRN Setting page is displayed.
Primary IP The primary IP address used to set the LRN
Secondary IP The secondary IP address used to set the LRN
Primary Port The primary port through which is LRN is routed
Secondary Port The secondary port through which is LRN is routed
The number of milliseconds the call will be held before the system
Timeout MS
returns an error
Retries The number of times the call is tried
Server The name of the server
Automatic Number Identification that allows the users to display or

ANI
capture the telephone number of the caller
Dialed Number Identification Service allows the users to determine

DNIS
which telephone number was last dialed.
The number of milliseconds the remote machine will be connected

Remote Timeout
before losing the connection
2. Enter the primary IP address in the Primary IP field.
3. Enter the secondary IP address in the Secondary IP field.
4. Enter the primary port address in the Primary Port field.
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5. Enter the secondary port address in the Secondary Port field.
6. Enter the timeout in milliseconds in the Timeout ms field.
7. Enter the number of retries in the Retries field.
8. Click Submit.
To validate the LRN setting
1. Select the required sever from the Server drop-down field.
2. Enter the ANI number in the ANI field.
3. Enter the DNIS number in the DNIS field.
4. Enter the remote timeout in the Remote Timeout field.
5. Click Test.
Mail Sender
Mail Sender is the list of email servers that can be setup and used to send out various emails from the
platform.
To create a new email format
1. Click button. The email sender window is displayed.
Mail Server The name of the mail server used the send emails
Mail Port The port through which the mail server is accessed
Username The authentication name required to access the mail server
Password The authentication password required to access the mail server
An option to set if authentication is required.
Authentication True Authentication is required
False - Authentication is not required
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Secure An option to set the security level.
Email address The mail address of the user accessing the mail server
Name The name of the user accessing the mail server
2. Enter the name of the mail server in the Mail Server field.
3. Enter the port of the mail server in the Mail Port field.
4. Enter the user name required to access the mail server in the Username field.
5. Enter the password required to access the mail server in the Password field.
6. Select an option (true / false) from the Authentication field.
7. Select an option (TLS / SSL) from the Secure field.
8. Enter the email address of the user in the Email Address field.
9. Enter the name of the user in the Name field.
10. Click icon. The mail server is displayed in the Email Sender list page.
Modifying the email sender

This option allows you to modify the configured details of the email sender.
To modify the details
1. Click the icon of the corresponding email sender to be modified. The following screen is
displayed.
2. Modify the required details and click icon. The success message is displayed.
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Deleting the email sender

This option allows you to delete the existing email sender.
To delete the email sender
1. Click the icon of the corresponding email sender to be modified. The following screen is
displayed.
2. Click OK to delete the email sender.
Mail Template
This option provides the users with various templates for invoice, payment notice, insufficient balance,
NOC email, primary carrier email, alert email, daily summary email, daily balance email, daily CDR email,
payment sent email, payment received email, trouble tickets email, email CDR when done, notice of
receipt, and notice of rate upload. Using the required templates, mails can be triggered.
To trigger a mail
1. Click Configuration > Mail Template. The following window is displayed.
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2. Select the required email template. The following window is displayed.
3. Select the from email address from the From Email drop-down field.
Note: The mail address configured in the email sender is displayed in the dropdown field.
4. Enter the email address of the additional senders in the CC field.
5. Enter the subject of the mail in the Subject field.
6. Enter the body of the mail in the Content field.
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Ping and Traceroute

The ping option allows you to determine if a particular IP address is accessible. Ping works by sending a
packet to a specified IP address and waits for a reply.
Traceroute tracks the path that a packet takes from your computer to a destination address. A
traceroute also shows how many times your packets are being rebroadcast by other servers until it gets
to the final destination.
To ping an IP address
1. Click Configuration > Ping and Traceroute. The following window is displayed.
2. Select Ping from the Type drop-down field.
3. Enter the IP address of the server in the IP Address field.
4. Click Submit. The following output is displayed.
To traceroute an IP address
1. Click Configuration > Ping and Traceroute. The following window is displayed.
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2. Select Traceroute from the Type drop-down field.
3. Enter the IP address of the server in the IP Address field.
4. Click Submit. The following output is displayed.
Role
This option allows you to create new roles and assign privileges to the role. You can assign a read, write,
execute or all the privileges to the user.
To create a role
1. Click Configuration > Roles. The following window is displayed.
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2. Enter the role name in the Role Name field.
3. Select the required option from the sections (Finance, Configuration, Log, Management, Monitoring,
Origination, Routing, Statistics, Switch, and Tools).
Note:
You can assign read, write, execute or all three privileges to the role.
You can select the All checkbox at the top of each section to select all the privileges in the
particular section.
You can select the All_W or All_E checkboxes at the top of each section to provide writer or
execute privileges for the particular section.
4. Click Submit. The success message is displayed and the new user is displayed in the Roles list page.
View the permission of the role

To view the permission of the created role, click the corresponding role name. The following page is
displayed.
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Modifying the role

This option allows you to modify the privileges of the created role.
To modify the privileges
1. Click the icon of the corresponding role to be modified. The following page is displayed.
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Deleting the role

This option allows you to delete the existing role.
To delete the role
1. Click the icon of the corresponding role to be deleted. The confirmation message is displayed.
2. Click OK to delete the role.
Searching a role
This option allows you to locate the specific role from the list of available roles.
To search a role
1. Enter the name of the role to be searched in the field.
2. Click the icon. The results matching the criteria are displayed in the Roles List page.
System Modules
This option allows you to create new modules that can be assigned to the roles.
To create the module
1. Click Configuration > System Modules. The following window is displayed.
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Module Name The name of the module that is to be added in the application
Order Number The position of the module
3. Enter the module name in the Module Name field.
4. Enter the position of the module in the Order Number field.
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Modifying the module

This option allows you to modify the details of the module.
To modify the module
1. Click the icon of the corresponding module to be modified. The following page is displayed.
2. Modify the required fields and click Submit. The following message is displayed.
Deleting the Module

This option allows you to delete the required module.
To delete the module
1. Click the icon of the corresponding module to be deleted. The confirmation message appears.
2. Click OK to delete the module.
System Setting
This option allows you to define the system information of the application.
To define the system setting
1. Click Configuration > System Setting. The following window is displayed.
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System Logo In this section, the logos and icons to be used are uploaded
Change Logo File An option to upload a new logo
Change favicon Icon An option to upload a shortcut icon
System Settings In this section, the system settings are defined
A pseudo name assigned to the switch. The switch can then be

Switch Alias
referenced using the alias name
Welcome Message The message that should appear when logged into the system
System Currency The default system currency used
Timezone The default system time zone used for billing and reporting
The codes allowed for the table. An option to select the required Code
Code Deck Deck. If specified, it is the default code deck that is used when
matching up code to specific code name in rate table
Pre-load data on display An option to load the data when the user logs in to the application
An option to select the duration of the different report count e.g, 1

Different Report Count
hour.
Landing Page The home page of the application when the user logs in
Title Bar Color The color of the title bar
Inactivity Timeout The time interval that a service can remain inactive before closing
System Default Timeout Setting The default time out settings are defined.
Ingress PDD Timeout The PDD timeout of the ingress in milliseconds
Egress PDD Timeout The PDD timeout of the egress in milliseconds
The timeout property is the length of time ( in seconds) set for how
Ring Timeout
long the phone should ring before it gets disconnected
The timeout property is the length of time ( in seconds) set for how
Call Timeout
long the call should be before it gets disconnected
SMTP Setup The SMTP server settings are defined
Mail Server / SMTP Host The host name or the IP address of the SMTP server
SMTP Port The port used to access the SMTP server
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SMTP Username The authentication name used to access the SMTP server
SMTP Password The authentication password used to access the SMTP server
An option to set if login authentication is required to access the SMTP

SMTP Login Authentication
server
From Email The source address from where the email originated
Email Sender Name: The name of the user who send the email
The type of security required for a secure SMTP access. It could be a

SMTP Secure
SSL, TLS, or NTLM
An option to send test message to SMTP. You can enter the test
Send Test To message in the Send Test To field and click the Test button to validate
it
Notification Setting The system notification settings are defined.
System Admin Email The email address of the system administrator
Finance Email The email address of the finance team
NOC Email The email address of the NOC
Payment Information The payment information settings such as the certificate file, store number and
Paypal Account information are defined.
Yourpay Certificate File The authorization certification of Yourpay
Yourpay Store Number The store number of Yourpay
Paypal Account The account number of the Paypal account
Dynamic Route Setting The dynamic route for the calls are defined.
Qos Sample Period The sample period of the quality of the service.
Minimal Call Attempt Required The minimum number of call attempts required
Low Call Attempt Handling An option to select the low call attempt handling
PDF Template Place -> Billing

The placement of the billing details in the generated bill
Details Location
PDF Template Info -> Billing

The billing details of the user
Details
2. Enter/select the required details and click Submit. The success message is displayed.
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Users
This option allows you to create users with different login privileges. The following types of users can be
created:
System users
Carrier users
Online users
Never Login Users
Ever Login Users
System Users and Ever Login Users

To create system users
1. Click Configuration > System Setting. The following window is displayed.
Note: By default, the System Users tab is selected.
User Name The authentication name used to access the application
New Password The password to login to the application
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Confirm Password The password used to login to the application
Full Name The full name of the user (First, Middle and Last names)
Email Valid email address of the user
Landing Page The homepage for the user when the user logs in to the application
Activate Option to activate the user
Role The role that is assigned to the user
3. Enter the user name in the User Name field.
5. Re-enter the new password to confirm in the Confirm Password field.
6. Enter the full name of the user in the Full Name field.
7. Enter the email address of the user in the Email field.
8. Select the landing page from the Landing Page drop-down field.
9. Select the Activate checkbox to activate the user.
10. Select the role to be assigned to the user from the Role drop-down field.
11. Add the authorized access IP in the Authorized Access IP field.
12. Click Submit. The created user is displayed in the System Users list page.
Adding Authorized Access IP

To add authorized access IP
1. Click the button. The following field is displayed.
2. Enter the IP address in the IP field.
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Note: You can click the icon to delete the IP address.
Deactivating the User

This option allows you to deactivate the activated user.
To deactivate the user
1. Click the button of the corresponding user to deactivate. The following message is displayed.
2. Click OK to deactivate the user. The green button turns red. To again activate the user, click the red
button.
Modifying the User

This option allows you to modify the existing user details.
To modify the user
1. Click the icon of the corresponding user to be modified. The following page is displayed.
Note: Refer to the System Users and Ever Login Users section for field descriptions.
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Deleting the User

This option allows you to delete the existing user.
To delete the user
1. Click the icon of the corresponding user to be deleted. The following message is displayed.
2. Click OK to delete the user.
Carrier Users, Online Users and Never Login Users

This option allows you to create a carrier user, online user or a never login user.
To create the user
1. Click the required tab (Carrier Users, Online Users or Never Login Users).
2. Click button. The following window is displayed.
User Name The authentication name used to access the application
New Password The password to login to the application
Confirm Password The password used to login to the application
Full Name The full name of the user (First, Middle and Last names)
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Email Valid email address of the user
Carriers The type of carrier used
Status Option to activate the user
3. Enter the user name in the User Name field.
5. Re-enter the new password to confirm in the Confirm Password field.
6. Enter the full name of the user in the Full Name field.
7. Enter the email address of the user in the Email field.
8. Select the carrier from the Carriers drop-down field.
9. Select the Status checkbox to activate the user.
Deactivating the User

This option allows you to deactivate the activated user.
To deactivate the user
1. Click the button of the corresponding user to deactivate. The following message is displayed.
2. Click OK to deactivate the user. The green button turns red. To again activate the user, click the red
button.
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Modifying the User

This option allows you to modify the existing user details.
To modify the user
1. Click the icon of the corresponding user to be modified. The following page is displayed.
Deleting the User

This option allows you to delete the existing user.
To delete the user
1. Click the icon of the corresponding user to be deleted. The following message is displayed.
2. Click OK to delete the user.
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Finance
This option allows the users to view details such as actual transactions, invoices, mutual statements,
mutual transactions, payment, and unpaid bills.
Actual Transactions
This option provides the users with details of transactions for a particular carrier over a specified period
of time.
To view the actual transactions
1. Click Finance > Actual Transactions. The following screen is displayed.
Carrier The type of carrier
Type The type of transaction of the selected carrier
Time Zone The time of the geographic location where the carrier is located
Period The time frame of the transaction
2. Select the type of carrier from the Carrier drop-down field.
3. Select the type of transaction from the Type drop-down field.
4. Select the time zone from the Time Zone drop-down field.
5. Enter the time frame of the transaction in the Period field.
6. Click Submit.
7. To download the transaction report in PDF format, click Download.
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Invoice
The invoice option allows you to view the following types of invoices:
Auto inbound invoice

Manual inbound invoice
Auto outbound invoice
Vendor invoice
Incoming outbound invoice
Manual Inbound Invoice
This option displays the list of invoices created by the user.
To create the invoice
1. Click the Finance > Invoice. The following screen is displayed.
Note: By default, the Auto Inbound Invoice tab is selected.
2. Click the Manual Inbound Invoice tab. The following screen is displayed.
3. Click button. The following screen is displayed.
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Invoice Date / Due (Days) The due date of the invoice
Rate Value The value of the rate
Usage Detail Fields The fields that are to be included in the invoice
Invoice Date (Show) The date when the invoice was created
State The state of the invoice
Rate Decimal Place The decimal place of the rate
Include Call Detail An option to include the call details in the generated invoice
Add Jurisdictional Detail An option to include the area from where the call originated
Include Breakout Summary An option to include the break down summary of the call cost
Show Daily Usage An option to show the daily usage
Show Duration Call Surcharge An option to show the call surcharge details for the duration of the call
Include Summary of Payments An option to include the summary of payments
Period The time frame for which the invoice is generated
An option to produce the output invoice in one of the required formats

Output in
PDF, Word, or HTML.
4. Click button in the Carriers field to select the carrier. The list of carriers is displayed in
the Carriers section. Select the required carriers.
5. Enter the due date of the invoice in the Invoice Date / Due (days) field.
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6. Select the value of the rate from the Rate Value drop-down field.
7. Select the required fields in the invoice from the Usage Detail Fields list. You can select more than
one field by pressing the CTRL in the keyboard and clicking the required fields.
8. Enter the date of the invoice in the Invoice Date (show) field.
9. Select the state of the invoice from the State drop-down field.
10. Select the decimal place from the Rate Decimal Place drop-down field.
11. Select the corresponding checkboxes to include call detail, jurisdictional detail, breakout summary,
daily usage detail, call surcharge, and summary of payments detail.
12. Select the required type of format (PDF, Word or HTML) from the Output In drop-down field.
13. Select the period of the invoice from the Period drop-down field. Based on the selection, enter the
From and To date along with the time and time zone.
14. Click Submit.
Exporting the Invoice

This option allows you to export the invoice in MS Excel format.
To export the invoice
1. Select the required invoice and click the button. The following window is displayed.
2. Click Save to save the file.
3. To open the file, click Open.
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4. To cancel the invoice export, click Cancel.
Auto Outbound Invoice
Vendor Invoice
This option displays the list of invoices created by the user.
2. Click the Vendor Invoice tab. The following screen is displayed.
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Invoice Date / Due (Days) The due date of the invoice
Usage Detail Fields The fields that are to be included in the invoice
Invoice Date (Show) The date when the invoice was created
State The state of the invoice
Rate Decimal Place The decimal place of the rate
Include Call Detail An option to include the call details in the generated invoice
Add Jurisdictional Detail An option to include the area from where the call originated
Include Breakout Summary An option to include the break down summary of the call cost
Show Daily Usage An option to show the daily usage
Show Duration Call Surcharge An option to show the call surcharge details for the duration of the call
Include Summary of Payments An option to include the summary of payments
Period The time frame for which the invoice is generated
An option to produce the output invoice in one of the required formats

Output in
PDF, Word, or HTML.
4. Click button in the Carriers field to select the carrier. The list of carriers is displayed in
the Carriers section. Select the required carriers.
5. Enter the due date of the invoice in the Invoice Date / Due (days) field.
6. Select the value of the rate from the Rate Value drop-down field.
7. Select the required fields in the invoice from the Usage Detail Fields list. You can select more than
one field by pressing the CTRL in the keyboard and clicking the required fields.
8. Enter the date of the invoice in the Invoice Date (show) field.
9. Select the state of the invoice from the State drop-down field.
10. Select the decimal place from the Rate Decimal Place drop-down field.
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11. Select the corresponding checkboxes to include call detail, jurisdictional detail, breakout summary,
daily usage detail, call surcharge, and summary of payments detail.
12. Select the required type of format (PDF, Word or HTML) from the Output In drop-down field.
13. Select the period of the invoice from the Period drop-down field. Based on the selection, enter the
From and To date along with the time and time zone.
14. Click Submit.
Exporting the Invoice

This option allows you to export the invoice in MS Excel format.
To export the invoice
1. Select the required invoice and click the button. The following window is displayed.
4. To cancel the invoice export, click Cancel.
Incoming Outbound Invoice

This option allows you to create incoming outbound invoices.
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2. Click the Incoming Outbound Invoice tab. The following screen is displayed.
Invoice No. The number of the invoice
Amount The amount of the invoice
Invoice Period The time frame for which the invoice is generated
GMT The time zone of the place where the invoice is generated
Invoice Date The date when the invoice was created
Due Date The due date for paying the billed amount
Upload Invoice An option to upload the incoming invoice
4. Select the required carrier from the Carrier drop-down field.
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5. Enter the invoice number in the Invoice No. field.
6. Enter the amount to be paid in the Amount field.
7. Enter the period of invoice in the Invoice Period from and to fields.
8. Select the time zone from the GMT drop-down field.
9. Enter the date of invoice in the Invoice Date field.
10. Enter the due date of the invoice in the Due Date field.
11. Click Browse to upload the invoice.
Modifying the Incoming Outbound Invoice

This option allows you to modify the details of the invoice.
To modify the invoice details
1. Click the Invoice Number link of the corresponding invoice to be modified. The following page is
displayed.
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Adding a Credit Note

This option allows you to add a credit note to the invoice. A credit note is a commercial document issued
by a seller to a buyer. The seller issues a credit memo for the same or lower amount than the invoice,
and then repays the money to the buyer or sets it off against a balance due from other transactions.
To add a credit note
1. Click the button in the corresponding invoice where the credit note is to be added. The following
window is displayed.
2. Click Add. The following page is displayed.
3. Enter the note in the Note field.
4. Enter the amount in the Amount field.
5. Click Submit. The success message is displayed and the new note is displayed in the list page.
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To delete the note
1. Click the icon of the corresponding note to be deleted. The success message is displayed.
Adding a Debit Note

Debit note is a document used by a purchaser to inform a vendor of the quantity and amount of goods
being returned, and also requesting the vendor to return the amount to the purchaser. A debit note is
often used to return goods on credit.
To add a debit note
1. Click the button in the corresponding invoice where the credit note is to be added. The following
2. Click Add. The following page is displayed.
3. Enter the note in the Note field.
4. Enter the amount in the Amount field.
5. Click Submit. The success message is displayed and the new note is displayed in the list page.
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To delete the note
1. Click the icon of the corresponding note to be deleted. The success message is displayed.
Deleting the Incoming Outbound Invoice

This option allows you to delete the existing invoice from the list.
To delete the invoice
1. Click the icon of the corresponding invoice to be deleted.
Mutual Statement
This option allows you to view the mutual statements of the carrier.
To view the mutual statements
1. Click the Finance > Mutual Statements. The following screen is displayed.
Mutual Transaction
This option allows you to view the mutual transactions of the carrier.
To view the mutual transactions
1. Click the Finance > Mutual Transaction. The following screen is displayed.
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Type The type of transaction of the selected carrier
Invoice Period The time frame of the transaction
2. Select the type of carrier from the Carrier drop-down field.
3. Select the type of transaction for the selected carrier from the Type drop-down field.
4. Select the time zone from the Time Zone drop-down field.
5. Enter the time frame of the transaction in the Period field.
6. Click Submit.
Payment
This option provides the payment details about the carrier to the users. Details of the payment received
and payment sent are provided.
Received Tab
The Received tab displays the list of payments received for the carriers. By default, the Received tab is
selected.
Adding Payment in Received Tab

This option allows you to add new payment.
To add a new payment
1. Click Finance > Payment. The following screen is displayed.
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Payment Received At The date and time when the payment is received
A brief description about the payment which mainly servers as a

Note
reference
Amount The total amount paid
The type of payment made. This could be a prepayment or invoice

Type payment. If invoice payment is selected, an option to add the invoice is
displayed.
3. Select the carrier from the Carrier drop-down field.
4. Enter the date and time of the payment in the Payment Received At field.
5. Enter a brief description about the payment in the Note field.
6. Enter the amount for the payment in the Amount field.
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7. Select the type of payment made from the Type drop-down field. If Invoice Payment option is
selected, an option to add an invoice is displayed.
Viewing the Notes

This option allows you to view the notes entered when adding the payment.
To view the note
1. Click the icon of the corresponding payment. The note of the corresponding payment detail is
displayed in a popup window.
Emailing the Carrier

This option allows the users to email the payment details directly to the carrier.
To send the email
1. Click the icon of the corresponding payment to be mailed.
Deleting the payment details

This option allows you to delete the payment details.
To delete the payment details
1. Click the icon of the corresponding payment to be deleted. The following confirmation message
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2. Click OK to delete.
Sent Tab
This option displays the list of payment sent to the carrier.
Adding Payment in Sent Tab

To add a new payment
1. Click Finance > Payment. The following screen is displayed.
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Payment Received At The date and time when the payment is received
A brief description about the payment which mainly servers as a

Note
reference
Amount The total amount paid
The type of payment made. This could be a prepayment or invoice

Type payment. If invoice payment is selected, an option to add the invoice is
displayed.
4. Enter the date and time of the payment in the Payment Received At field.
5. Enter a brief description about the payment in the Note field.
6. Enter the amount for the payment in the Amount field.
7. Select the type of payment made from the Type drop-down field. If Invoice Payment option is
selected, an option to add an invoice is displayed.
Viewing the Notes

This option allows you to view the notes entered when adding the payment.
To view the note
1. Click the icon of the corresponding payment. The note of the corresponding payment detail is
displayed in a popup window.
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Emailing the Carrier

This option allows the users to email the payment details directly to the carrier.
To send the email
1. Click the icon of the corresponding payment to be mailed.
Deleting the payment details

This option allows you to delete the payment details.
To delete the payment details
1. Click the icon of the corresponding payment to be deleted. The following confirmation message
Searching the Received / Sent tabs

This option allows you to locate the required information in the Received / Sent tabs.
To locate the required information
1. Select the required tab (Received / Sent).
2. Enter the period range in the Period field.
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3. Select the time zone in the GMT drop-down field.
4. Select the required carrier from the Carrier drop-down field.
5. Enter the amount range in the Amount field.
6. Click Submit. The results matching the criteria are displayed in the corresponding tabs.
Exporting payment details to MS Excel

This option allows you to export the payment details to MS Excel format.
To export the payment details
1. Click the button. The following window is displayed.
4. To cancel the payment details export, click Cancel.
Unpaid Bills
This option allows you to view the list of unpaid bills. You can also use the Search function to locate
specific bills.
To view the unpaid bills
1. Click Finance > Unpaid Bills. The list of unpaid bills is displayed.
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Searching for Specific Bills

This option allows you to locate specific bills.
To search for specific bill
1. Enter the search criteria in the Search section.
The type of payment made for the bills. This could be one of the
Filter Paid Type following All Unpaid and Partial bills, Partially Paid Bills, or Unpaid
Bills
Type The type of payment
Invoice Date The date (range) of the invoice
Due Date The final date (range) before which the payment has to be made
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Amt The amount (range) to be paid for the bills
Past Due For Previous dues (in days) if any for the bills
Unpaid Amount The total unpaid amount (range) for the bills
2. Enter the search criteria in the corresponding fields and click Submit. The bills matching the search
criteria are displayed.
Log
The log menu displays the log information for various activities performed.
Auto Payment Log

This option displays the log information for the auto payment option.
To view the auto payment log
1. Click Log > Auto Payment Log. The following page is displayed.
Email Log
This option displays the log information about the emails that are sent. Information such as the email
sent time, the carrier used, the type of payment made, the email address to which the email was sent
and attachments if are displayed.
To view the email log
1. Click Log > Email Log. The following page is displayed.
You can use the search function to locate specific email log information.
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Type The type of payment
Period The date (range) of the log information
To search the log information
1. Select the carrier type from the Carrier drop-down field.
2. Select the type of email sent from the Type drop-down field.
3. Enter the date range in the Period field.
4. Click Submit. The log information matching the criteria is displayed.
Export Log
This option provides you the log information related to export.
To view the export log
1. Click Log > Export Log. The following page is displayed.
You can set the time duration for the page to refresh automatically.
To set the time
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1. Select the time from the Refresh Every drop-down field. On selecting the time, the page is refreshed
automatically.
You can use the search feature to locate any specific log information.
FTP Log
This option provides you the log information related to FTP. All functions performed in the FTP are
recorded in the FTP log.
To view the FTP log
1. Click Log > FTP Log. The following page is displayed.
FTP Server Log

This option provides you the log information related to FTP server. All functions performed in the FTP
server are recorded in the FTP Server log.
To view the FTP Server log
1. Click Log > FTP Server Log. The following page is displayed.
You can use the search function to locate specific FTP Server log information.
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GMT The time zone of the place where the FTP action was performed
2. Select the time zone of the FTP Server from the GMT drop-down field.
Import Log
This option provides you the log information related to import activities.
To view the import log
1. Click Log > Import Log. The following page is displayed.
Invoice CDR Log

This option allows you to view the log information of the CDR invoice. The log information is recorded
for the ingress as well as egress CDR invoices.
To view the Ingress Log
1. Click Log > Invoice CDR Log. The following page is displayed.
Note: By default the Ingres tab is selected.
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To view the Egress Log
1. Click Log > Invoice CDR Log. By default, the ingress tab is displayed.
2. Select the Egress tab. The following page is displayed.
Modification Log
This option allows you to view the list of modifications done. It displays the time of modification, the
module where the modification was done, the operator used, the target and the action performed.
To view the modification log
1. Click Log > Modification Log. The following page is displayed.
You can use the search function to locate specific modification log information.
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GMT The time zone of the place where the FTP action was performed
Operator The type of operator used to perform the modification
Target The final output after the modification
Action The type of modification action performed
2. Select the time zone of the from the GMT drop-down field.
3. Enter the operator in the Operator field.
4. Enter the target in the Target field.
5. Select the action performed in the Action field.
Rate Import Log

This option allows you to view the rate log used for the ingress and egress. Details such as the rate table,
the file name, the user, status of the rate table, records, method, the start time, the finish time, the time
taken to upload the file and the error file are displayed.
To view the rate import log
1. Click Log > Rate Import Log. The following page is displayed.
Exporting the uploaded file

1. Click link under the Upload File column, corresponding to the required uploaded file to be
exported. The following message is displayed.
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Exporting the error File

1. Click link under the Error File column, corresponding to the required error file to be exported.
The following message is displayed.
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Management
This option allows you to create new carrier manually as well as use the wizard to create a carrier.
Carrier
This option allows you to create new carriers as well as perform various functions on the existing
carriers. You can also activate or deactivate a carrier.
1. Click Management > Carrier. The Carrier page is displayed.
Creating a new carrier

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Basic Info
Name Name of the Carrier
Status The status of the carrier (Active / Inactive)
The mode of payment. This could be a prepaid mode or postpaid

Mode mode. On selecting prepaid, the test credit field is displayed. On
selecting postpaid, the allowed credit field is displayed.
Currency The currency used in billing the carrier
Test Credit The test credit allowed for the carrier
The credit allowed for the postpaid mode. You can select the unlimited
Allowed Credit
checkbox to make the credit unlimited
CPS Limit It is the maximum number of calls allowed per second
Call Limit It is the maximum number of concurrent calls allowed
Transaction fee The charge incurred for each transaction
Company Info
Name The name of the company
Address The address of the company
Main e-mail The primary email address of the company
NOC e-mail The contact email address of the NOC
Billing e-mail The billing email address of the company
Rates e-mail The email address of the companys rate contact
Rate Delivery Email The email address of the companys rate delivery contact
Tax ID The tax ID of the company
Account Details The account details of the company
Include Tax in invoice An option to include tax in the invoice
Short Call Charge
Percentage Percentage of Short Duration Calls to traffic additional charge
Defines the number of second, below which to be considered as short

Below
duration calls
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Additional Charge Additional charge for each calls that are classified as short duration
Low Balance Notification
Low Balance Threshold Described as the percentage of credit or amount of credit left
Auto Invoicing
A defined list of payment term. You can select the defined payment
Payment Term(s)
term.
Invoice Type The type of invoice.
The format of the generated invoice. This could be one of the following
types:
Invoice Format HTML

Excel
PDF
No Invoice for Zero traffic An option to select if invoice is required for zero traffic
CDR Compression Format The format in which the CDR files are compressed
Rate Decimal Place The place where the rate decimal is placed
Last Invoiced For The date of the last invoice
Email Invoice An option to email the invoice
Include Available Credit An option to include the available credit
Include Breakout Summary An option to include the breakout summary
Show Daily Usage An option to display the daily usage
Short Duration Call Surcharge

An option to include the short duration call surcharge
detail
Include Summary of Payments An option to include the summary for the payments made
Usage Detail Fields The name of the fields included in the invoice
Automatic Report
Period The period for which the report is generated
Send Hour The time to send the report automatically
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Time Zone The time of the geographic location where the report is generated
Include CDR An option to include the CDR details
Recipient Select the recipient of the report
An option to view the daily usage summary. This can be filtered based
Daily Usage Summary on non-zero values or can be grouped based on country, code name or
code
Daily Balance Summary An option to view the daily balance summary
Daily CDR Generation An option to generate the CDR report daily
Carrier Self-Service Portal
User Name The name that is required to access the system
New Password An option to change the password.
Permission
Permission Access levels provided to the users
2. Enter the required details and click Submit. The following page is displayed.
Modifying the carrier

This option allows you to modify the existing carrier details.
To modify the carrier
1. Click the icon corresponding to the carrier to be modified. The following page is displayed.
Note: Refer to the Create New Carrier section for field descriptions.
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Activating the Carrier

To activate the carrier
1. Click the button corresponding to the carrier to be activated. The following message is
displayed.
2. Click OK to activate the carrier. The success message is displayed.
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Deactivating the Carrier

To deactivate the carrier
1. Click the button corresponding to the carrier to be deactivated. The following message is
displayed.
2. Click OK to deactivate. The success message is displayed.
Changing the Carrier Password

This option allows you to change the password of the carrier.
To change the password
1. Click the icon of the corresponding carrier to change the password. The following window is
displayed.
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Viewing the Transaction

This option allows you to view the transactions of the carrier.
To view the transaction
1. Click the icon corresponding to the required carrier. The following window is displayed.
Setting Low Balance Alert

This option allows you to set low balance alert for the carrier.
To set the low balance alert
1. Click the icon corresponding to the carrier. The following message is displayed.
Sending Daily Summary Report

This option allows you to send daily summary reports.
To send the daily summary report
1. Click icon corresponding to the required carrier. The following popup window is displayed.
2. Enter the date and click Send Now. The following message is displayed.
Viewing CDRs
This option allows you to view the CDRs.
To view the CDRs
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1. Click the icon corresponding to the required carrier. The following window is displayed.
2. You can locate the specific CDR data by using the search function.
Resetting the Balance

This option allows you to reset the balance.
To reset the balance
1. Click the icon corresponding to the required carrier.
Exporting the Carrier Details

This option allows you to export the carrier details in MS Excel format.
To export the data
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The format of the exported data. This could be one of the following
Data Format
EXCEL CVS or EXCEL XLS
Header Text The information present in the header of the file
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Footer Text The information present in the footer of the file
Columns The name of the columns of the file
2. Select the format of the data to be saved from the Data Format drop-down field.
3. Enter the header information in the Header Text field.
4. Enter the footer information in the Footer Text field.
Note: Select the with headers row checkbox to include the header and footer text.
5. Select the column headings from the Colum drop-down fields.
6. Click Download. The following window is displayed.
Note: To clear all the values, click Reset.
7. To save the file, click Save.
8. To view the file, click Open.
9. To close the window, click Close.
Upload Reset Balance

This option allows you to upload the reset balance file.
To upload reset balance
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2. Click the button to select the file to upload.
3. Select the type from the Type drop-down field.
4. Select the File With Header checkbox to include the files with header.
5. Click Upload. The following window is displayed.
6. Select the required option from the dropdown list and click Submit. The upload statistics is
displayed.
Wizard
This option allows you to create a carrier using the wizard.
To create the carrier
1. Click Management > Wizard. The following window is displayed when Ingress trunk type is selected.
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Carrier Name The name of the carrier
Credit Limit The credit amount that is set for the carrier
Trunk Name The name of the trunk
CPS Limit Defines the maximum number of call per second allowed
Call Limit Defines the maximum number of concurrent calls allowed
IP List The list of IP address and the port used by the carrier
Codecs The codec used in the carrier
Host Routing The routing method used for the host
Rate Table The rate table that is assigned for the carrier
Routing Defines the way the call should be handled
Egress Trunk List Defines the list of trunks and its corresponding order
The following screen is displayed when Egress trunk type is selected.
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Carrier Name The name of the carrier
Credit Limit The credit amount that is set for the carrier
Trunk Name The name of the trunk
CPS Limit Defines the maximum number of call per second allowed
Call Limit Defines the maximum number of concurrent calls allowed
IP List The list of IP address and the port used by the carrier
Codecs The codec used in the carrier
2. Select the type of carrier from the Select Carrier drop-down field and enter the name of the carrier
in the adjacent text field.
3. Enter the credit limit in the Credit Limit field.
4. Select the trunk type from the Trunk Name drop-down field and enter the name of the trunk in the
adjacent text field.
5. Enter the CPS limit in the CPS Limit field.
6. Enter the call limit in the Call Limit field.
7. Enter the IP address and Port number in the IP List section. You can click the icon to add the IP
and port numbers.
8. Select the required codecs.
9. Select the host routing from the Host Routing drop-down field (if ingress trunk is selected).
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10. Select the rate table from the Rate Table drop-down field. You can click the icon to add new rate
tables (if ingress trunk is selected).
11. Select the type of routing from the Routing drop-down field (if ingress trunk is selected).
12. Select the egress trunk from the Egress Trunk List field and click the button to include the egress
trunk (if ingress trunk is selected).
Note: You can select the egress trunk and click the button to deselect it. You can use the and
the buttons to order the selected egress trunks. To add more egress trunks to the list, click the
icon adjacent to the Egress Trunk List label.
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Monitoring
This option allows you to monitor the different functions performed by the application.
Loop Detection
This option allows you to detect the loops that are available. It comprises two tabs Criteria and Log.
You can specify conditions in the Criteria tab to detect the loop. The actions performed can be viewed in
the Log tab.
Criteria
1. Click Monitoring > Loop Detection. The following page is displayed.
Note: By default, the Criteria tab is selected.
Field Description
Interval The break between the loops in minutes
Occurrence Threshold The limit above which the loop detection occurs
Block Duration The duration of the block
2. Enter the duration in the Interval field.
3. Enter the threshold occurrence in the Occurrence Threshold field.
4. Select the required option (Block Forever/Block for) for the Block Duration. On selecting the Block
for option, the field to enter the block duration is displayed.
Log
This option allows you to view the list of actions performed.
To view the log
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1. Click Monitoring > Loop Detection. The Criteria tab is selected by default.
2. Select the Log tab. The following page is displayed.
Report
The reports option provides a consolidated list of the following types of reports:
Disabled Ingress Trunk
Disabled Egress Trunk
Problem Ingress Trunk
Problem Egress Trunk
Priority Trunk
No Alternative Trunk Route
No Egress Trunk Route
Disabled Ingress Trunk

The report displays the list of ingress trunks that are disabled.
To view the list
1. Click Monitoring > Reports. The following page is displayed.
Note: By default, the Disabled Ingress Trunk tab is selected.
Disabled Egress Trunk

The report displays the list of egress trunks that are disabled.
To view the list
1. Click Monitoring > Reports. The Disabled Ingress Trunk tab is displayed by default.
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2. Select Disabled Egress Trunk tab. The following page is displayed.
Problem Ingress Trunk

The report displays the list of ingress trunks that have a problem.
To view the list
2. Select Problem Ingress Egress Trunk tab. The following page is displayed.
Field Description
Rule The type of rule set for the ingress trunk
Carrier The carrier for the ingress trunk
Trunk The line assigned
Begin Date The start date
End Date The end date
3. Select the rule from the Rule drop-down field.
5. Select the trunk from the Trunk drop-down field.
6. Enter the begin date in the Begin Date field.
7. Enter the end date in the End Date field.
8. Click Submit. The data matching the criteria is displayed.
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9. To clear all the selected values, click Delete All.
Problem Egress Trunk

The report displays the list of egress trunks that have a problem.
To view the list
2. Select Problem Egress Trunk tab. The following page is displayed.
Field Description
Rule The type of rule set for the ingress trunk
Carrier The carrier for the ingress trunk
Begin Date The start date
End Date The end date
3. Select the rule from the Rule drop-down field.
6. Enter the begin date in the Begin Date field.
7. Enter the end date in the End Date field.
8. Click Submit. The data matching the criteria is displayed.
9. To clear all the selected values, click Delete All.
Priority Trunk
This option allows you to display the list of priority trunks.
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To view the priority trunk
2. Select Priority Trunk tab. The following page is displayed.
No Alternative Trunk Route

This option allows you to display the list of trunks that does not have an alternate route.
To view the trunk list
2. Select No Alternate Trunk Route tab. The following page is displayed.
No Egress Trunk Route

This option allows you to display the list of trunks that does not have an egress route.
To view the trunk list
2. Select No Egress Trunk Route tab. The following page is displayed.
Rule
A rule defines the relationship between action and condition. It also specifies the frequency and sample
size for matching the condition criteria. You can also define the trunk/host and the code for the rule.
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1. Click Monitoring > Rule. The following page is displayed.
Creating a new rule

This option allows you to create new rule
To create a new rule
Rule name The rule of the name that is created
Monitor For The monitoring action to be performed by the rule
Host A system that is connected to the network
Type An option to perform the monitoring based on code or code name
Caller ID An option to assign caller ID
Destination The name of the destination
Resend If Problem Persists The time duration after which the message has to be resent if there is
After a problem
Alert condition The condition to trigger the alert
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Alert Action The action to be preformed during an alert
Frequency The number of times the action has to be repeated
Sample Size The size of the sample
Min Call Threshold The minimum limit set for the call to be monitored
2. Enter the name of the rule in the Rule field.
3. Select the items to be monitored from the Monitor For drop-down field.
5. Select the host from the Host drop-down field.
6. Select the required option (by code / by code name) from the Type option.
7. Select the caller ID from the Caller ID drop-down field.
8. Enter the destination in the Destination field.
9. Enter the time in hours to resend if there is a problem in the Resend If Problem Persists After field.
10. Select the alert condition from the Alert Condition drop-down field.
11. Select the alert action from the Alert Action drop-down field.
12. Select the frequency of occurrence from the Frequency drop-down field.
Minutes If the minutes option is selected, an option to enter the minutes is displayed.
Day(s) of Week If this option is selected, an option to select the day and time is displayed. You
can add more than one day, by clicking the icon. To delete the day, click the icon
corresponding to the day to be deleted.
13. Select the sample size from the Sample Size field.
14. Enter the minimum threshold for the call in the Min Call Threshold field.
15. Click Submit. The following message is displayed.
Modifying the Rule

This option allows you to modify the existing rule.
To modify the rule
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1. Click icon corresponding to the rule to be modified. The following page is displayed.
2. Modify the required details and click Submit. The following message is displayed.
Activating the Rule

To activate the rule
1. Click the button in the Action column of the corresponding Rule to be activated.
Note: By default all the rules are activated once they are created.
2. The message is displayed.
Deactivating the Rule

To deactivate the rule
1. Click the button in the Action column of the corresponding rule to be deactivated.
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2. The message is displayed.
Deleting the Rule

This option allows you to delete the rule that is created.
To delete the rule
1. Click the icon of the corresponding rule to be deleted. The following message is displayed.
2. Click OK to delete the rule.
To delete the rate table
1. You can also select the checkbox of the corresponding rule to be deleted and click the
button. The confirmation message is displayed.
Note: To delete all the created rules, click .
Action
This option allows you to create new actions as well as modify and delete the existing actions.
1. Click Monitoring > Rule. The Rule tab is displayed by default.
2. Select Action tab. The following page is displayed.
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Creating a New Action
1. Click button. A new row to enter the data is displayed.
Field Description
Action Name The name of the action
Block ANI An option to block the ANI
Loop Detection An option to detect the loop
Trouble Tickets Mail An option to select the template for the trouble ticket mails
Template
Send Email An option to select the target to send the email
Disable Route Target The target route
Code The target code
Enable After Enable the route after a specified time
Change Priority Target Changing priority of the target
Change to Priority Reordering the priority
Updated By The user who updated the details of the action
Updated At The date and time when the action was updated
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1. Enter the name of the action in the Action Name field.
2. Select the Block ANI checkbox to block the ANI.
3. Select the Loop Detection checkbox to detect the loop.
4. Select the target to send an email from the Target drop-down field.
5. Select the route to disable the target from the Disable Route Target drop-down field.
6. Select the Disable Route Code checkbox to disable the code.
7. Enter the duration in minutes to enable the route in the Enable After field.
8. Select the target to change priority from the Change Priority Target drop-down field.
9. Select the priority from the Change to Priority drop-down field.
Note: The Updated By and the Updated At columns is auto populated.
10. Click button to save. The following message is displayed.
Modifying the Action

This option allows you to modifying the existing action.
To modify the action
1. Click the icon of the corresponding action to be modified. The following screen is displayed.
2. Modify the required details and click . The following message is displayed.
Deleting the Action

This option allows you to delete the existing action.
To delete the action
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1. Click the icon of the corresponding action to be deleted. The following message is displayed.
Condition
This option allows you to create condition as well as modify or delete the existing conditions.
2. Select Condition tab. The following page is displayed.
Creating a New Condition
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Field Description
Condition Name The name of the condition
or/and The logical operator
ACD (mins) The average call duration
ASR The average success ratio
Margin The margin set for the condition
ABR The value of the ABR
Occurrence Of A Specific The condition when the ANI occurs

ANI
2. Enter the name of the condition in the Condition Name field.
3. Select the required logical operators (or / and).
4. Select the ACD condition from the ACD drop-down field and enter the value for the condition.
5. Select the ASR condition from the ASR drop-down field and enter the value for the condition.
6. Select the margin condition from the Margin drop-down field and enter the value for the condition.
7. Select the ABR condition from the ABR drop-down field and enter the value for the condition.
8. Select the occurrence of a specific ANI condition from the Occurrence Of A Specific ANI drop-down
field and enter the value for the condition.
9. Click Submit.
Modifying the Condition

This option allows you to modify the existing conditions.
To modify the existing condition
1. Click the icon corresponding to the required condition to be modified. The following page is
displayed.
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Deleting the Condition

This option allows you to delete the existing conditions.
To delete the condition
1. Click the icon corresponding to the required condition to be deleted. The following message is
displayed.
Block
This option allows you to block certain actions and conditions.
2. Select Block tab. The following page is displayed.
Block Selected This option blocks the selected items.
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Block All Blocks all the items in the list.
Unblock Selected Unblocks all the selected items in the list
Unblock All Unblocks all the items in the list.
Delete Selected Deletes the selected items in the list.
Delete All - Deletes all the items in the list.
Trouble Tickets
This option displays the list of trouble tickets.
2. Select Trouble Tickets tab. The following page is displayed.
Trouble Tickets Mail Template

This option displays the list of mail templates available as well as create new mail templates.
2. Select Trouble Tickets Mail Template tab. The following page is displayed.
To create a mail template
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Field Description
Name The name of the email template
Title The subject of the email
Content The body text of the email
2. Enter the name in the Name field.
3. Enter the subject in the Title field.
4. Enter the body text of the email in the Content field.
Modifying the Template

This option allows you to modify the template.
To modify the template
1. Click icon corresponding to the template to be modified. The following page is displayed.
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Deleting the template

This option allows you to delete the template.
To delete the template
1. Click the icon corresponding to the template to be deleted. The following message is displayed.
View Execution Log

This option allows you to view the logs when the rules are executed.
To view the log
1. Click Monitoring > View Execution Log. The following page is displayed.
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Routing
Block List
This option allows you to create block list for the ingress, egress, import and export.
1. Click Routing > Block List. The following page is displayed.
Creating a Ingress Block List

This option allows you to create a block list.
To create a ingress block list
Field Description
ANI Prefix The ID of the caller.
DNIS Prefix The calling number
Carrier The line of the ingress
Trunk The name of the ingress trunk
Time Profile The time profile of the ingress trunk
ANI Length The length of the caller ID
DNIS Length The length of the calling number
Blocked By The name of the user who blocked
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Blocked On The date and time when the carrier is blocked
2. Enter the ANI prefix in the ANI Prefix field.
3. Enter the DNIS prefix in the DNIS Prefix field.
6. Select the time profile from the Time Profile drop-down field.
7. Select the length of the ANI from the ANI Length drop-down field. When the logical operator is
selected, a field to enter the value is displayed.
8. Select the length of the DNIS from the DNIS Length drop-down field. When the logical operator is
9. Click icon.
Modifying the Ingress Block List

This option allows you to modify the block list.
To modify the block list
1. Click the icon corresponding to the block list to be modified. The following page is displayed.
Deleting the Ingress Block List

1. Click the icon corresponding to the block list to be deleted. The following message is displayed.
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3. To delete all the block list, click .
4. To delete only the selected block list, select the checkbox of the block list to be deleted and click
Creating a Egress Block List

This option allows you to create a block list.
To create a egress block list
1. Select the Egress tab and click button. The following page is displayed.
Field Description
ANI Prefix The ID of the caller.
DNIS Prefix The calling number
Carrier The line of the egress
Trunk The name of the egress trunk
Time Profile The time profile of the egress trunk
ANI Length The length of the caller ID
DNIS Length The length of the calling number
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Blocked By The name of the user who blocked
Blocked On The date and time when the carrier is blocked
2. Enter the ANI prefix in the ANI Prefix field.
3. Enter the DNIS prefix in the DNIS Prefix field.
7. Select the length of the ANI from the ANI Length drop-down field. When the logical operator is
8. Select the length of the DNIS from the DNIS Length drop-down field. When the logical operator is
9. Click icon.
Modifying the egress Block List

This option allows you to modify the block list.
To modify the block list
1. Click the icon corresponding to the block list to be modified. The following page is displayed.
Deleting the Egress Block List

1. Click the icon corresponding to the block list to be deleted. The following message is displayed.
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3. To delete all the block list, click .
4. To delete only the selected block list, select the checkbox of the block list to be deleted and click
Import
1. Select the Import tab. The following page is displayed.
2. Click the to select the file to be imported.
3. Select the Method option (Ignore / Delete).
Ignore Ignores the duplicate file
Delete Deletes the duplicate file
4. Click Upload.
Export
Refer to Exporting Carrier Details section for information on field descriptions and steps.
Digit Mapping
A digit mapping enables you to modify the ANI or DNIS based on pre-defined criteria. There are two
steps in defining a digit maps.
1. Click Routing > Digit Mapping. The following page is displayed.
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Creating a New Digit Mapping
1. Click . The following page is displayed.
2. Enter the name in the Name field.
3. Click . The following message is displayed.
Modifying the Digit Mapping

1. Click the icon of the corresponding Digit Map to be modified. The following window is displayed.
Deleting the Digit Mapping

1. Click the icon of the corresponding Digit Mapping to be deleted. The following message is
displayed.
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Dynamic Routing
Dynamic Routing is a key component of the routing plan. The dynamic routing table must be created
before creating a routing plan.
1. Click Routing > Dynamic Routing. The following page is displayed.
Creating a Dynamic Routing table
Field Description
Name The name of the dynamic routing plan
Routing Rule The rule that is assigned for the plan
LCR The system will send calls based on least cost routing
Longest ACD The system will rank egress trunks for each call
based on ACD for the specific terminating code
Largest ASR The system will rank egress trunks for each call
based on ASR for the specific terminating code
Time Profile The time profile that specifies when this routing plan should be
effective
Usage Count The number of routing plan that is using this dynamic routing plan.
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QoS Cycle The quality cycle assigned for this plan
2. Enter the name of the plan in the Name field.
3. Select the rule for routing from the Routing Rule drop-down field.
5. Select the QoS cycle duration from the QoS Cycle drop-down field.
6. Click . The following message is displayed.
Adding Egress
1. Click the button. The following page is displayed.
3. Select the name of the trunk from the Trunk Name drop-down field.
4. Click . You can also more than one egress trunk.
Modifying the Dynamic Routing Table

1. Click the icon corresponding to the required dynamic routing table. The following page is
displayed.
2. Modify the required details and click .
Deleting the Dynamic Routing Table

1. Click the icon corresponding to the required dynamic routing table to be deleted. The
confirmation message is displayed.
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Routing Plan
A routing plan defines how a call should be handles based on the prefix. Each routing plan has multiple
entries and each entry has a prefix specified.
1. Click Routing > Routing Plan. The following page is displayed.
Creating a New Routing Plan
2. Enter the name of the plan in the Name field and click . The following message is displayed.
Creating a Routing Plan Entry

1. Click the Routing Plan Name link. The following page is displayed.
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3. Enter/select the ANI Prefix, DNIS Prefix, Dynamic Routing, ANI Min Length, and ANI Less Than / LT
Length.
4. Click .
Modify a Routing Plan Entry

1. Click the icon corresponding to the plan. The following window is displayed.
Deleting a Routing Plan Entry

1. Click the icon corresponding to the plan. The following message is displayed.
Modifying a Routing Plan

1. Click the icon corresponding to the plan. The following window is displayed.
Deleting a Routing Plan

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3. To delete all the routing plan, click .
4. To delete only the selected routing plan, select the checkbox of the block list to be deleted and click
Static Route
This option allows you to create a static route table.
1. Click Routing > Static Route Table. The following window is displayed.
Creating a New Static Route Table
Name The name of the route table
Cody Type The code type for the route table
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Route LRN The type of route LRN assigned to the table
2. Enter the name of the table in the Name field.
3. Select the code type from the Code Type drop-down field.
4. Select the type of route LRN from the Route LRN drop-down field.
5. Click .
Creating a Static Route Table Entry

1. Click the Route Table Name link. The following page is displayed.
3. Enter/select the Code, Strategy, and Time Profile.
4. Click .
Modifying a Static Route Table Entry
1. Click the icon corresponding to the static route table entry. The following window is displayed.
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Deleting a Static Route Table Entry

1. Click the icon corresponding to the static route table entry. The following message is displayed.
QoS Parameters
1. Click the icon corresponding to the static table route. The following window is displayed.
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2. Enter the required parameter values and click Submit.
Modifying a Static Route

1. Click the icon corresponding to the static route. The following window is displayed.
Deleting a Static Route

3. To delete all the static route, click .
4. To delete only the selected static route, select the checkbox of the block list to be deleted and click
Copying Static Route

This option allows you to copy an existing static route.
To copy
1. Click the icon corresponding to the static route to be copied. The following window is displayed.
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2. Enter the name and click Submit.
Trunk
This option allows you to create egress and ingress trunks.
1. Click Routing > Trunks. The following page is displayed.
By default, the Egress tab is selected.
Creating a Egress Trunk
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Field Description
Egress Name The name of the egress trunk
Carriers The type of carrier assigned for the egress trunk
Media Type The type of media assigned to the egress trunk
Bypass Media Media does not go through the system

Proxy Media All media go through the system
Protocol The type of protocol used for the egress trunk
Active The status of the egress trunk
T.38
If this field is set to DISABLE, the switch will not send T38 calls to this
egress trunk.
If this field is set to ENABLE, the switch will allow T38 calls to be sent
to this trunk.
PDD Timeout The number of milliseconds that the call will be held before the system
returns a 503 Service Unavailable
Multi-Host Routing Strategy The type of routing strategy followed
RFC 2833 An option to set the RFC 2833 mechanism to true or false
Pass Dipping Info Option to include or not include the header
Min Duration The minimum duration of the egress trunk
Max Duration The maximum duration of the egress trunk
Rate Table The table that specifies the egress rate for the call
Ring Timer The time ( in seconds) set for how long the phone should ring before it
gets disconnected
Rate Profile Profile for the rate of calls.
Rounding Decimal Places Rounding the value to the decimal place
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Rounding Rounding the value to the nearest decimal
2. Enter the name of the egress in the Egress Name field.
4. Select the media type from the Media Type drop-down field.
7. Select the protocol from the Protocol drop-down field.
8. Select the status of the egress trunk from the Active drop-down field.
9. Select the status of the T.38 from the T.38 drop-down field.
10. Enter the PDD timeout in milliseconds in the PDD Timeout field.
11. Select the routing strategy from the Multi-Host Routing Strategy drop-down field.
12. Select the RFC 2833 value from the RFC 2833 drop-down field.
13. Select the pass dipping info from the Pass Dipping Info drop-down field.
14. Enter the minimum duration in the Min Duration field.
15. Enter the maximum duration in the Max Duration field.
16. Select the rate table from the Rate Table drop-down field. Refer adding rate table for more
information.
17. Enter the ring timer in the Ring Timer field.
18. Select the status of the rate profile from the Rate Profile drop-down field.
19. Enter the round value of the decimal from the Rounding Decimal Places field.
20. Select the type of rounding from the Rounding drop-down field.
21. Add the host.
22. Click Submit.
Adding a Host
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2. Enter the IP address
3. Enter the Port number.
Adding a Rate Table

1. Click the icon adjacent to the Rate Table field. The following window is displayed.
Name The name of the rate table
Currency The currency of the country used in the rate table
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Rate Type The type of rate used in the rate table
Code Decks The specified codes allowed for the table
The jurisdiction table used to determine whether the call is interstate

Jurisdiction Country
billed or intrastate-billed. This feature is used only for US billing.
2. Enter the name of the table in the Name field.
3. Select the currency used from the Currency drop-down field.
4. Select the type of rate from the Rate Type drop-down field.
5. Select the required code deck from the Code Deck drop-down field.
6. Select the jurisdiction country from the Jurisdiction Country drop-down field.
7. Click Submit. The following window is displayed.
8. Enter/select the code, code name, country, rate, end date, profile and time zone.
Note: You can add multiple codes to the rate table, by clicking the Add button.
9. Click Submit and return.
Modifying the Egress Trunk

1. Click the icon corresponding to the egress trunk to be modified. The following page with the
Trunk Info tab selected is displayed.
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2. Modify the required details and click Save. The following message is displayed.
Modifying the Action Tab

1. Click the Action Tab. The following page is displayed.
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3. Enter/select the time profile, target, code, action, characters to add, and number type. The Number
Length field is activated on selecting the logical operators from the Number Type field.
Note: You can create multiple actions. You can use the icon and the icon to order the actions.
5. To delete the action, click the icon corresponding to the required action to be deleted.
Modifying the Fail-Over Rule Tab

Refer creating a fail-over rule section for more information.
Modifying the Automatic Rate Processing Tab

1. Click the Automatic Rate Processing Tab. The following page is displayed.
From Email The source address from where the email originated
Auto End Date The end date of the rate
Valid Date The effective starting date of the rate
Number of Columns The number of columns required
Country The country for the Prefix
Code Name The code name for the prefix used
Code The prefix used
Rate The tariff applicable for the country
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Interstate Rate The rate for the calls made between interstate
Intrastate Rate The rate for the calls made between intrastate
Local Rate The rate for the calls made locally
Effective Rate The new date from when the rates are effective
2. Enter / select the required details.
3. Click Submit.
Modifying the PASS Tab

1. Click the PASS Tab. The following page is displayed.
2. Select the required options.
Modifying the SIP Profile Tab

1. Click the SIP Profile Tab. The following page is displayed.
Modifying the Replace Action Tab

1. Click the Replace Action Tab. The following page is displayed.
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ANI Prefix The prefix of the calling number
Criteria
ANI The action to be performed with the ANI
ANI Min Length The minimum length of the ANI number
ANI Max Length The maximum length of the ANI number
3. Enter the required details and click Submit.
Activating the Egress Trunk

To activate the Egress Trunk
1. Click the button in the Active column of the corresponding egress trunk to be activated. The
following message is displayed.
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2. Click OK. The following page is displayed.
Deactivating the Egress Trunk

To deactivate the egress trunk
1. Click the button in the Active column of the corresponding egress trunk to be deactivated. The
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Deleting the Egress Trunk

1. Click the icon corresponding to the egress trunk to be deleted. The following message is
displayed.
2. Click OK to delete. You can also select the checkbox corresponding to the required egress trunk and
click .
Egress Import
1. Select the Egress Import tab. The following page is displayed.
2. Click the to select the file to be imported.
3. Select the required option if a duplicate file exists from the Duplicate option (Ignore / Delete).
Ignore Ignores the duplicate file
Delete Deletes the duplicate file
4. Click Import.
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Egress Export
1. Select the Egress Export tab. The following page is displayed.
Refer to steps 2 to 9 in the Exporting Carrier Details section for information on field descriptions and
steps.
Import Host
1. Select the Import Host tab. The following page is displayed.
Refer to steps 2 to 4 in the Egress Import section.
Export Host
1. Select the Egress Host tab. The following page is displayed.
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steps.
Import Action
1. Select the Import Action tab. The following page is displayed.
Refer to steps 2 to 4 in the Egress Import section.
Export Action
1. Select the Egress Action tab. The following page is displayed.
steps.
Creating a Ingress Trunk

1. Select the Ingress Trunk tab. The following page is displayed.
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Field Description
Ingress Name The name of the Ingress trunk
Carriers The type of carrier assigned for the egress trunk
Media Type The type of media assigned to the egress trunk
Bypass Media Media does not go through the system

Proxy Media All media go through the system
Min. Profitability The minimum profitability in percentage or value on using the ingress
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trunk
Protocol The type of protocol used for the egress trunk
PDD Timeout The number of milliseconds that the call will be held before the system
returns a 503 Service Unavailable
Ignore Early Media Ignore 180 only - The system will ignore only the 180 messages from
egress trunks
Ignore 183 only The system will ignore only the 183 messages from
egress trunks
Ignore both 180 and 183 The system will ignore both 180 and 183
messages from egress trunks
Active The status of the egress trunk
T.38 If this field is set to DISABLE, the switch will not send T38 calls to this
egress trunk.
If this field is set to ENABLE, the switch will allow T38 calls to be sent
to this trunk.
Dipping Rate The rate of dipping fort the ingress trunk
RFC 2833 An option to set the RFC 2833 mechanism to true or false
User Dipping From The type of user dipping form used for the ingress trunk
Min Duration The minimum duration of the ingress trunk
Ignore Early NOSDP An option to ignore the early NOSDP
Ring Timer The time ( in seconds) set for how long the phone should ring before it
gets disconnected
Max Duration The maximum duration of the egress trunk
Bill By The type of bill used
Rate Profile Profile for the rate of calls.
USA An option to set whether the call is intrastate billed, interstate billed
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or highest-billed for the jurisdiction country.
US Territories An option to set whether the call is intrastate billed, interstate billed
Canada An option to set whether the call is intrastate billed, interstate billed
Non USA / Canada An option to set whether the call is intrastate billed, interstate billed
Territories or highest-billed for the jurisdiction country.
International An option to set whether the call is intrastate billed, interstate billed
Rounding Decimal Places Rounding the value to the decimal place
Rounding Rounding the value to the nearest decimal
2. Enter the name of the egress in the Ingress Name field.
4. Select the media type from the Media Type drop-down field.
5. Enter the minimum profitability in the Min Profitability field.
8. Select the protocol from the Protocol drop-down field.
9. Enter the PDD timeout in milliseconds in the PDD Timeout field.
10. Select the option to ignore early media from the Ignore Early Media drop-down field.
11. Select the status of the egress trunk from the Active drop-down field.
12. Select the status of the T.38 from the T.38 drop-down field.
13. Enter the dipping rate in the Dipping Rate field.
14. Select the RFC 2833 value from the RFC 2833 drop-down field.
15. Select the user dipping information from the User Dipping From drop-down field.
16. Enter the minimum duration in the Min Duration field.
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17. Select the option to ignore early NOSDP from the Ignore Early NOSDP drop-down field.
18. Enter the ring timer in the Ring Timer field.
19. Enter the maximum duration in the Max Duration field.
20. Select the required bill by option from the Bill By drop-down field.
21. Select the required rate profile option from the Rate Profile drop-down field.
22. Select the required billing options for the USA, US Territories, Canada, Non USA/Canada Territories
and International countries.
23. Enter the round value of the decimal from the Rounding Decimal Places field.
24. Select the type of rounding from the Rounding drop-down field.
21. Add the host.
22. Add Routing and Tech Prefix.
23. Click Submit.
Adding Routing and Tech-Prefix

1. Click the button. The following page is displayed.
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2. Select the required rate table from the Rate Table drop-down field.
3. Select the required route plan from the Route Plan drop-down field.
4. Select the required tech prefix from the Tech Prefix drop-down field.
Modifying the Ingress Trunk

1. Click the icon corresponding to the ingress trunk to be modified. The following page with the
Trunk Info tab selected is displayed.
2. Modify the required details and click Save. The following message is displayed.
Modifying the LRN Digit Modifier

1. Click the LRN Digit Modifier Tab. The following page is displayed.
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3. Enter/select the DNIS, action, match prefix and prefix to append.
Modifying the Action Tab

1. Click the Action Tab. The following page is displayed.
3. Enter/select the time profile, target, code, action, characters to add, and number type. The Number
Length field is activated on selecting the logical operators from the Number Type field.
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Note: You can create multiple actions. You can use the icon and the icon to order the actions.
Modifying the Digit Mapping Tab

1. Click the Digit Mapping Tab. The following page is displayed.
3. Select the time profile and the digit mapping type.
Modifying the Disconnect Tab

1. Click the Disconnect Tab. The following page is displayed.
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Modifying the Fail-Over Rule Tab

Refer creating a fail-over rule section for more information.
Modifying the PASS Tab

1. Click the PASS Tab. The following page is displayed.
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2. Select the required options.
Modifying the Replace Action Tab

1. Click the Replace Action Tab. The following page is displayed.
ANI Prefix The prefix of the calling number
Criteria
ANI The action to be performed with the ANI
ANI Min Length The minimum length of the ANI number
ANI Max Length The maximum length of the ANI number
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3. Enter the required details and click Submit.
Activating the Ingress Trunk

To activate the Ingress Trunk
1. Click the button in the Active column of the corresponding ingress trunk to be activated. The
Deactivating the Ingress Trunk

To deactivate the ingress trunk
1. Click the button in the Active column of the corresponding ingress trunk to be deactivated. The
Page 137
Deleting the Egress Trunk

1. Click the icon corresponding to the ingress trunk to be deleted. The following message is
displayed.
2. Click OK to delete. You can also select the checkbox corresponding to the required ingress trunk and
click .
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Statistics
This option displays various types of statistic reports.
Active Call Report

The active call report displays the list of active calls along with the details such as call duration and the
source of the call.
To view the report
1. Click Statistics > Active Call Report. The following page is displayed.
You can search for a specific record by using the Search option.
To search for a specific record(s)
1. Select/enter the search criteria in the required fields and click Query.
2. The record(s) matching the criteria are displayed.
Bandwidth Report
The bandwidth report displays the usage of bandwidth for the incoming and the outgoing calls.
To view the report
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1. Click Statistics > Bandwidth Report. The following page is displayed.
CDRs List
The CDR List report displays the CDR details and Export log details.
To view the report
1. Click Statistics > CDRs List. The following page is displayed.
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Note: By default, the CDR Search tab is selected.
To view the export log report
1. Click the Export Log tab. The following page is displayed.
Daily Usage Detail Report

The daily usage detail report displays the following types of reports:
Origination
Termination
Daily_Origination
Daily_Termination
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Origination Report
1. Click Statistics > Daily Usage Detail Report. By default the Origination tab is displayed.
Termination Report
1. Click Statistics > Daily Usage Detail Report > Termination. The following page is displayed.
Daily Origination
1. Click Statistics > Daily Usage Detail Report > Daily Origination. The following page is displayed.
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Daily Termination
1. Click Statistics > Daily Usage Detail Report > Daily Termination. The following page is displayed.
Dashboard
The dashboard report displays the following types of report:

Dashboard
Report
Charts
Autodelivery
Dashboard
1. Click Statistics > Dashboard. By default the Dashboard tab is displayed.
2. Select the Type and Interval from the corresponding drop-down field. The following charts are
displayed.
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Report
1. Click Statistics > Dashboard > Report. The following page is displayed.
2. Enter/select the search criteria and click View. The records matching the criteria are displayed.
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Charts
1. Click Statistics > Dashboard > Charts. The following page is displayed.
2. Enter/select the search criteria and click View. The records matching the criteria are displayed.
Auto Delivery
1. Click Statistics > Dashboard > Auto Delivery. The following page is displayed.
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Disconnect Causes
The disconnect causes report displays the list of origination and termination causes of the calls.
Origination
1. Click Statistics > Disconnect Causes. By default the Origination tab is displayed.
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Termination
1. Click Statistics > Disconnect Causes > Termination. The following page is displayed.
Inbound/Outbound Report
The repot displays the list of calls received and calls made by the user.
1. Click Statistics > Inbound/Outbound Report. The following page is displayed.
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LCR Report
1. Click Statistics > LCR. The following page is displayed.
To create a LCR report
2. Select the type from the Type drop-down list.
3. Select the required Rate Table.
4. Click Submit. The records matching the criteria are displayed.
LNP Dip Record
1. Click Statistics > LNP Dip Record. The following page is displayed.
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Location Report
1. Click Statistics > Location Report. The following page is displayed.
LRN Report
1. Click Statistics > LRN Report. The following page is displayed.
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1. Select/enter the search criteria in the required fields and click Submit.
Profitability Analysis
1. Click Statistics > Profitability Analysis. By default, the Origination tab is displayed.
Termination
1. Click Statistics > Profitability Analysis > Termination. The following page is displayed.
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QoS Report
The Qos report displays the global stats, routing plan, ingress carrier, and egress carrier reports.
Global Stats
1. Click Statistics > QoS Report. By default, the Global Status tab is displayed.
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Routing Plan
1. Click Statistics > QoS Report > Routing Plan. The following page is displayed.
Ingress Carrier
1. Click Statistics > QoS Report > Ingress Carrier. The following page is displayed.
Note: You can select the Hide Inactive Items checkbox to hide the inactive items from the list.
Egress Carrier
1. Click Statistics > QoS Report > Ingress Carrier. The following page is displayed.
Note: You can select the Hide Inactive Items checkbox to hide the inactive items from the list.
QoS Summary
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1. Click Statistics > QoS Summary. By default, the Origination tab is selected.
Termination
1. Click Statistics > QoS Summary > Termination. The following page is displayed.
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Spam Report
1. Click Statistics > Spam Report. The following page is displayed.
Summary Report
1. Click Statistics > Summary Report. By default, the Origination tab is displayed.
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Termination
1. Click Statistics > Summary Report > Termination. By default, the Origination tab is displayed.
Trunk Monitor
1. Click Statistics > Trunk Monitor. By default, the Egress Trunk tab is displayed.
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Ingress Trunk
1. Click Statistics > Trunk Monitor > Ingress Trunk. The following page is displayed.
Usage Report
1. Click Statistics > Usage Report. By default, the Origination tab is displayed.
Termination
1. Click Statistics > Usage Report. The following page is displayed.
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Class 4

Logging into DeNovoLab .......................................................................................................................... 1

Carrier Portal CDR Fields ...................................................................................................................... 3

CDR Generation Format....................................................................................................................... 4

Change Password ................................................................................................................................ 5

Fail-over Rule ...................................................................................................................................... 5

FTP Configuration ................................................................................................................................ 7

Activating the FTP .......................................................................................................................... 10

Deactivating the FTP ...................................................................................................................... 11

Modifying the FTP Details .............................................................................................................. 11

Testing the FTP .............................................................................................................................. 12

Deleting the FTP ............................................................................................................................ 12

Triggering the FTP.............................................................................................................................. 13

Invoice Setting ................................................................................................................................... 14

Updating the Invoice Setting .......................................................................................................... 16

LRN Setting ........................................................................................................................................ 17

Mail Sender ....................................................................................................................................... 18

Modifying the email sender ........................................................................................................... 19

Deleting the email sender .............................................................................................................. 20

Mail Template ................................................................................................................................... 20

Ping and Traceroute .......................................................................................................................... 22

View the permission of the role ..................................................................................................... 26

Modifying the role ......................................................................................................................... 28

Deleting the role ............................................................................................................................ 30

Searching a role ............................................................................................................................. 30

System Modules ................................................................................................................................ 30

Modifying the module ................................................................................................................... 32

Deleting the Module ...................................................................................................................... 32

System Setting ................................................................................................................................... 32

System Users and Ever Login Users ................................................................................................ 37

Adding Authorized Access IP ...................................................................................................... 38

Deactivating the User................................................................................................................. 39

Modifying the User .................................................................................................................... 39

Deleting the User ....................................................................................................................... 40

Carrier Users, Online Users and Never Login Users......................................................................... 40

Deactivating the User................................................................................................................. 41

Modifying the User .................................................................................................................... 42

Deleting the User ....................................................................................................................... 42

Actual Transactions ........................................................................................................................... 43

Manual Inbound Invoice ................................................................................................................ 44

Exporting the Invoice ................................................................................................................. 46

Auto Outbound Invoice.................................................................................................................. 47

Exporting the Invoice ................................................................................................................. 49

Incoming Outbound Invoice ........................................................................................................... 49

Modifying the Incoming Outbound Invoice .................................................................................... 51

Adding a Credit Note.................................................................................................................. 52

Adding a Debit Note................................................................................................................... 53

Deleting the Incoming Outbound Invoice ....................................................................................... 54

Mutual Statement ............................................................................................................................. 54

Mutual Transaction ........................................................................................................................... 54

Received Tab ................................................................................................................................. 55

Adding Payment in Received Tab ............................................................................................... 55

Viewing the Notes...................................................................................................................... 57

Emailing the Carrier ................................................................................................................... 57

Deleting the payment details ..................................................................................................... 57

Sent Tab ........................................................................................................................................ 58

Adding Payment in Sent Tab ...................................................................................................... 58

Viewing the Notes...................................................................................................................... 59

Emailing the Carrier ................................................................................................................... 60

Deleting the payment details ..................................................................................................... 60

Searching the Received / Sent tabs ................................................................................................ 60

Exporting payment details to MS Excel....................................................................................... 61

Unpaid Bills ....................................................................................................................................... 61

Searching for Specific Bills .......................................................................................................... 62