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Towson University

BUSX 460.105: Professional Experience (Spring 2017)


Monday (7:00pm-9:40pm)
Stephens Hall 106

Steve Kozak, Chief Growth Officer


The Verve Partnership
skozak@thevervepartnership.com
Office Hours: by appointment only

Communications
The best way to contact me is via email at skozak@thevervepartnership.com and please include the course name
in the subject line of your email. My primary means of communicating with you outside the classroom will also be
via email (not blackboard). While I do not have an office at Towson University, I am more than happy to schedule
a meeting at a time/day/location thats convenient for both of us.

Course Prerequisites
Completion of at least 90 credits, including 18 CBE upper-level credits (BUSX 301, FIN 331, MNGT 361, and MKTG
341) and attendance of an information session.

Course Description
The purpose of BUSX 460: Professional Experience is to apply your business Knowledge, Skills and Attitudes (KSAs)
through professional responsibilities in employment, internship, service learning and comparable experience.
This course integrates practical work experience with a directed, reflective, academic component to help you
develop personal, professional and academic competencies. You will use the workplace as a starting point for
study; however, you will go beyond the common experiences of an employee. Critical thinking, reflection, study,
and theoretical and/or conceptual exploration supplement your work experience, through seven seminars, to
help you develop workplace KSAs.

Learning Objectives
A primary objective of the course is to help you develop the competency of self-directed learning. This will likely
be a very different learning experience than what you have encountered thus far in your educational career. This
course will require substantial self-directed discipline since you will be managing your own learning experience. If
you do your job well, you will be better prepared for the workplace.

At the conclusion of this course, the successful student will be able to:
Apply Stephen Coveys 7 Habits of Highly Effective People as an initial framework for self-assessment of
your own performance and your strengths and weaknesses;
Apply disciplined reflection to learn from the challenges of the work experience;
Identify and work with a mentor to learn in the work environment;
Apply problem solving techniques to the practical requirements of the work place;
Develop and strengthen a skill foundation essential to working effectively in the work place (Refer to the
KSAs in the CBE Profile of a Graduate);
Identify career goals and develop steps toward achieving those goals

Course Materials

The 7 Habits of Highly Effective People, Dr. Stephen R. Covey. In addition, I may direct you to other resources
(selected handouts, articles, websites, to name a few) to enhance your knowledge development.
Recommended Readings:
1. How to Win Friends & Influence People, Dale Carnegie
2. What They Dont Teach You at Harvard Business School: Notes from a Street-Smart Executive, Mark
McCormack
3. Good To Great, Jim Collins
4. The Richest Man in Babylon, George Clason
5. The Millionaire Next Door, Thomas Stanley
6. The Last Lecture, Randy Pausch
7. Do What You Love, The Money Will Follow, Marsha Sinetar
8. First, Break all the Rules, Marcus Buckingham

Seminar Format
Learning happens through mixing theory and practice, reflection and action, observation and interaction. This
course is based on experiential learning, which means that you are in charge of your own learning experience. You
must apply interaction and reflection skills that are needed to derive learning from a workplace situation, which
unlike the classroom is not structured around your needs as a learner. Your capacity for reflection is what
transforms your experience into learning.

As a result, this course is structured to provide you with opportunities to learn from a variety of sources, this
includes your fellow classmates. This is not meant to be a note taking class. This is a high energy, student
interaction class. Due to this experiential approach, it is essential that you are prepared for, attend and
participate in every scheduled class in order to obtain the full benefits of the course. Prepare for the seminars as
you would for any business meeting by completing assignments and required readings PRIOR to class. Pertinent
questions will encourage thoughtful discussions.

Evaluation Criteria
Category Points
Reflective Journals (incorporating assigned topics) - 5 points each 20
Learning Plan 6
Professor Project of Choice 5
Portfolio (online) 30
Supervisor/Employer Evaluation of Work Performance 10
Student Self-Assessment (final) 5
Student Evaluation of the Internship 5
Work Log 5
Class Participation 14
TOTAL 100

Grade Scale
A 93 - 100
A- 89.6 - 92.99 C+ 76 79.5
B+ 86.6 - 89.5 C 70 75.99
B 83.6 - 86.5 D 60 69.99
B- 79.6 - 83.5 F 0 59.99

Notes: A final grade of C or better is required to obtain credit for this course. An F grade is earned for the course if the
student receives an unsatisfactory supervisor evaluation, and/or fails the online portfolio, no matter how many points
have been earned for the other course assignments. Cheating and plagiarism results in a failing grade for the course and
will be reported to the Office of Judicial Affairs. As a general policy, I do not discuss grades over email so should you have
a question regarding a specific grade, lets schedule a meeting (phone or in person) and discuss live.
Course Schedule
The basic framework and due dates for this course are located in the table below. You should review the
Assignments Due at the beginning of every week to help you schedule your time, stay on track and avoid last
minute cramming. Note: this is a tentative schedule and the instructor reserves the right to make any changes as
are needed.

Session Assignments Due Session Discussions


Date (submitted at the start of class)
PRIOR Send - Syllabus and 1st Assignment
(Self-Assessment, Internship Agreement Form,
Learning Plan and Reflective Journal #1)
Session 1 Student Self-Assessment Introductions
Feb 6 Internship Agreement Form Syllabus (detail review)
Learning Plan Reflection Process
Read, The 7 Habits of Highly Effective People, Professionalism
Part One: Paradigms and Principles Business Attire
Habit 1: Be Proactive 7 Habits Part One and Habit 1
Reflective Journal #1
Session 2 Life After College (speakers)
Feb 20 Elevator Pitch
Resume
Session 3 Read, The 7 Habits of Highly Effective People, 7 Habits Habit 2 & Habit 3
Mar 6 "Habit 2: Begin with the End in Mind" Personal Mission Statement
Habit 3 Put First Things First Online Presence (and LinkedIn)
Resume: submit for job
Reflective Journal #2
Interview (@ internship)
Thank you note
Session 4 Employer: Mid-Semester Evaluation The Job Search (speaker)
Mar 27 SWOT Discussion
S.M.A.R.T. Goals
A Letter to You
Session 5 Read, The 7 Habits of Highly Effective People, 7 Habits - Habit 4 and Habit 5
Apr 10 "Habit 4: Think Win/Win" Interviewing
Habit 5: Seek First to Understand, then Executive Summary
to be Understood Portfolio tips & suggestions
Reflective Journal #3
Session 6 Read, The 7 Habits of Highly Effective People, Interviews In Class (speaker)
Apr 24 "Habit 6: Synergize 7 Habits - Habit 6
Portfolio Using The Portfolio
Forms: Proactive in the Workplace
o Student Self-Assessment (final) Networking
o Student Evaluation of Internship
o Work Log
Session 7 Read, The 7 Habits of Highly Effective People, 7 Habits - Habit 7
May 8 "Habit 7: Sharpen the Saw Investing
Reflective Journal #4
Professors Project of Choice
ASSIGNMENTS
Assignments must reflect a professional quality - well organized, professionally written, typed. Inattention to
correct spelling, grammar, punctuation, and sentence structure will result in a reduced grade. They should be
submitted as a word document by the posted due date using the format below. Assignments that are submitted
late this includes one minute after the posted due date - will be assessed a late penalty of 10% (one full letter
grade) for each 6 hours that it is late. Assignments will not be accepted 48 hours (2 days) after the deadline and
any missed assignment will result in a 10-point deduction from your final grade.

FORMAT:
Typed, Times New Roman (size 12) font and single-spaced with 1 margins (and stapled)
Double space between paragraphs
Cover page, on all papers to include: your name, course name & title, date and assignment title. There is
no need to include this information on other pages within your document as they are space fillers.

All written assignments will be graded based upon two key criteria:
1. Critical Thinking: you should cover all the key elements required in the assignment in a substantive way.
Make sure your responses are stated clearly and logically and supported by citations from the textbook or
other appropriate references that provide specific examples, or analysis and are organized logically.
Remember content is KING (no fluff).
2. Writing: I value succinct, high-quality writing. This means to proofread and edit your workpaying strict
attention to the rules of grammar, spelling, and punctuation. Sentences should be complete, clear,
concise and well-constructed with consistently strong & varied sentences. While this is NOT a writing
class, poor writing skills will diminish your advancement in the corporate world and classroom.

Note: there is no scripted formula or path to earning an A. Its all about effort are you putting in the time, effort
and energy or are you just trying to get by? Your work is a reflection of you if its not professional, it will be
graded accordingly. I will address this and my grading criteria in further detail during the first week of class so
that everyone is on the same page.

1. REFLECTIVE JOURNALS (20%)


Reflection is the key to a meaningful professional experience. The Reflective Journal is your vehicle to track
and analyze your experiences through meaningful written reflection on your job tasks and beyond. There is
not a correct or incorrect way to write your journal, however, it must not be a work log. The journal should
reflect on what you have learned about your workplace, co-workers, supervisors and yourself. It should also
include insight on your capabilities, limitations, work performance and future development.

You will write four entries for your Reflective Journal on different themes - outlined below. For each entry,
think critically about and reflect on your professional experiences including, but not limited to, interpersonal
encounters, conflicts, crisis, career related thoughts, paperwork, meetings and other experiences that you
consider meaningful. Then write about those experiences as they related to the designated habits for each
entry. Each journal entry has specific requirements aligned with the related class readings and discussions
though you are by no means limited to these topics.

IMPORTANT: You will not learn unless you dedicate the time truly reflect, write meaningful entries and
approach this assignment as seriously as you would a research paper. Professor Kozak is most interested in the
quality of the content, and while quantity does not equal quality, at some level, less is just less. Journals are
NOT meant to be a recap of the book, nor should they be big cotton candy statements that mean nothing. As
you read the book, it will trigger thoughts about yourself, your life, or people you know. As you write, reflect back
on those thoughts what did that habit mean to you? Is there something you could change, do more of, or less
of, to improve yourself or your life happiness meter?
For each Reflective Journal entry, the following questions must be considered:

How does this habit challenge you to reflect on your internship & other work experience to-date?
What does this habit suggest for your personal & professional efforts in the future?
What does this habit mean toward your adding value in your future career?

Journal Entry #1 Habit #1


Due Date: Session #1
For this entry, read Habit 1 and reflect on how it relates to your experiences, considering the Reflective
Journal entry requirements as noted above.

Journal Entry #2 Habits 2 and 3


Due Date: Session #3
In addition to reflecting on Habit 2 and 3 and considering the Reflective Journal Entry requirements as
noted above, the following must be completed:

Interview a higher-level executive in your organization to learn more about its culture, operations, and
industry. Develop and ask questions that will provide a basis for discussing the following topics in your
Journal (and include them in your entry):
Organizations mission statement or apparent mission, if no statement exists;
Brief history of the company or organization;
The organizations structure and why is it structured that way;
The activities of your project team, department, group or office. Include the range of services or
goods provided by you and your co-workers, and the organization;
The customers your organization serves, both internal and external;
A brief description of where you fit into the overall organization & the typical interactions you
have with other functional areas.

Write a thank you note or letter to the person you interviewed as soon as you possibly can after your
interview. Attach a copy of your thank you note/letter with your journal.

Journal Entry #3 Habits 4 and 5


Due Date: Session 5
In addition to reflecting on Habits 4 and 5, and considering the Reflective Journal Entry requirements as
noted above, the following must be completed:
Identify the reflections you have on recent events that relate to these habits and how it pertains
to your continued personal and professional development.
Consider the feedback on your work performance provided by your supervisor and evaluate your
progress toward achieving your learning objectives. In doing this evaluation:
o Assess your supervisor's performance evaluation, referring to the Mid-semester
Evaluation for Supervisors of Towson University Students form. Use the evaluation
process to clarify any concerns you may have. What does the evaluation mean with
regard to adding value in your future career?
o Discuss the feedback your sponsor gave regarding your work performance. What
suggestions were made to improve your performance? What positive aspects of your
performance did he/she highlight?
o Evaluate the progress of your learning objectives, accomplishments and setbacks.
Consider where you are in Covey's "Time Management Matrix." Reflect on what Quadrant you
are in regarding your internship or other professional activities and what quadrant you are in
regarding your career planning efforts.
Journal Entry #4 Habits 6 and 7
Due Date: Session 7
In addition to reflecting on Habit 6 and 7, and considering the Reflective Journal Entry requirements as
noted above, the following must be completed:
Identify the reflections do you have on recent events that relate to these habits and how it
pertains to your continued personal and professional development.
How are you experiencing teamwork and other interpersonal interactions in the workplace?
What kinds of diversity or gender issues have arisen, and how did you deal with them?

The following questions may also be helpful to consider when writing all of your journal entries:
What happened this week? Describe the experience.
What didnt you do or say that you could have? Why?
What risks did you take or avoid; new behaviors have you tried?
What were the effects of what you did; what did you feel about those results?
How does what you are experiencing relate to concepts in this or other courses?
What have you learned that you might not have learned in the classroom?
What realizations, insights or lessons have you learned about yourself, your co-workers, or boss?
How does what you are doing relate to your learning objectives for this semester?
What KSAs, other than your personal learning objectives, did you enhance/learn?
What were your expectations of this experience and were they met? If not, how did you deal with it?
How can you apply what you learned from this situation?
Describe the impact this experience had on you and how you anticipate it will affect you in the future?

2. LEARNING PLAN (6%)


See Learning Plan Guideline document at http://www.towson.edu/cbe/busx/experience/documents.asp

If the student makes any changes to the Learning Plan Agreement and/or internship without the
Departments approval, then the student will fail the course. It is the students obligation to notify the
Department & professor of any changes. Important Notes:
Students may not change their internship without approval. It does not matter if the internship is
not meeting your expectations, if your supervisor is bad that is part of the experience.
The 120 work hours must be completed by the time your portfolios are submitted. No
exceptions. If something has happened, tell me, dont let me find out about this on my own.

3. PROFESSOR PROJECT OF CHOICE (5%)


Each student will attend a business (networking) event to be approved by Professor Kozak - and write a 1-2
page report, detailing your experience. Discussion points may include, among others: What worked well?
What didnt work so well? What you learned from the experience? Along with your report, you must submit
your name badge from the event.

4. PORTFOLIO (30%)
A business portfolio is a comprehensive collection of items outlining your professional qualifications and
accomplishments including samples of your work. It provides a detailed snapshot of you as a professional and
is the perfect mode to showcase your KSAs. Since it can help you market yourself to employers, it can be one
of the most beneficial tools for you to use in interviews. You can support what you tell an employer in an
interview with items from your portfolio.

For this course, you are required to create an online portfolio. Your portfolio is an important part of this
course and it will take time to create this document. In additional to an executive summary and resume, your
portfolio will include self-assessments based on your KSAs. You will select three of the six KSAs to highlight by
providing supporting work such as projects, coursework, writing samples or letters of recommendation.
Note: You CANNOT re-submit your graded portfolio.

Required Contents:
Welcome Page (Executive Summary)
This page will include your resume and executive summary and serve as an introduction of yourself,
and of your portfolio, to a potential employer. It should include a summary of your education, skills,
experience and qualifications. Concentrate your discussion on how you can add value. It should also
have a brief overview of the portfolio contents, instructions on how to navigate through the pages
and how the reader can access the attached documents.

Resume

Personal Mission Statement


This page will contain your brief personal mission statement or intent. Visit the following sites for
reference: www.franklincovey.com/msb/ and
www.quintcareers.com/creating_personal_mission_statements.html. Your personal mission
statement can include: Values, Contributions, Goals.

SMART Goals
This page will list your goals including short-term, mid-term and long-term goals. Visit
www.timethoughts.com/goal-setting.htm for more information.

SWOT Analysis
Visit www.timethoughts.com/goalsetting/swot-analysis.htm for more information.
- Strengths: this section represents your strengths. Highlight more than just the four KSAs
already featured on your online portfolio.
- Weaknesses: this section represents your internal liabilities.
- Opportunities: this section deals with your external opportunities.
- Threats: this section deals with your external threats.

KSAs
Select three of the six KSAs to include in your portfolio. Be sure to provide/attach relevant examples
of your work (school papers, presentations, internship projects, proof of or commendations for
volunteer or community activities, etc.) for each of the three KSAs you include.

Tell the reader what s/he will find your attached examples and why the examples are important and a
good demonstration of the selected skill. Keep in mind that the reader is not interested in your
school work per se, but in how your skills can be applied in or help his/her organization.

In this section you need to show the reader what you can donot just tell them (eg. if you were a
photographer and wanted to sell photographic skills, you would assemble a portfolio of different
types of photos).

Begin each section with an overview presenting the pertinent KSA and relevant learning objectives,
resources/activities, and evaluation/verification criteria. Then provide a commentary for the section
that discusses the following three points:

a. Here is what I have done: introduce the item(s) selected that demonstrate achievement of the
KSA. Describe and define what the item is, how it was accomplished and when it was done.
b. Here is what it means to me: explain why this is significant to you. Why did you select this item
to include in your portfolio? What does it represent in terms of an accomplishment for you? What
changes in your beliefs, behavior and/or values does it represent? What are the implications for
you? Did it have an impact upon anyone else? If so, how?

c. Here is where it leads me: Has this led you to realize any future course of action for continued
growth and development? How does this impact upon your future? How can you cross apply this
skill (or skill set) in future employment situations to add value?

Note: Your instructor may require you to submit other documents during the course of the semester or as
part of the portfolio.

Creating Your Online Portfolio


You may use Google Sites, Microsoft Office Live or a different web page creator and hosting service, including
any you are familiar with through TU. Your content MUST be 100% original. Do not copy and paste
information from sample portfolios. You must provide the instructor with your original work.

Tips and Hints


Be creative. Wow your readers! While the above items are required, it is up to you how to compile
and present your information keeping in mind it should be reader-friendly and professional.
Your portfolio will be reviewed as if you are applying for a job. Represent yourself well, and be
impressive.
Invest time in compiling and reviewing your online portfolio before submitting it for review. This is a
tool that you can use in your future career search and professional development. Remember,
prospective employers will read it.
Utilize the writing lab. Your online portfolio is like any other writing assignment and it is expected to
be professionally presented without grammatical errors or spelling errors. Take your work to the
writing center for expert advice on editing it. (HINT: Internet Explorer does not have built-in spell
quick. Type your text into Microsoft word then copy and paste)

CLASS PARTICIPATION (14%)


Students are encouraged to be active and provide meaningful contributions to the class discussions. This
sharing is a KEY (notice the capital letters) element to your participation grade. It is essential that you are
prepared for, attend and participate in every scheduled class in order to obtain the full benefits of the course.

Please be aware that missing more than one class will result in a failing grade for the course. Being late or leaving
early will result in a 3 pt deduction for each incident from the final course grade.

TIPS FOR SUCCESS


If you are eager to gain knowledge, ready & willing to put in the time & effort to succeed, and excited to utilize
your critical thinking skills, you will succeed in this class.

Dedicate 8-9 hours every two weeks, both inside and outside the classroom
Students who excel typically spend 2-3 hours outside the classroom for every hour in class. Since a course
encompasses 2.67 hours of classroom instruction, the implication is that success will require 5.5 hours
outside the classroom or ~ 8-9 hours/2 weeks, working on assignments and reading the required material.

Be actively engaged in class discussions


In the corporate setting, those who use their critical thinking skills and share those insights are richly
rewarded in terms of job growth & advancement. The opposite is true for wall flowers. As such, I tend to
reward students who are actively engaged in the classroom, asking questions and providing meaningful
contributions to the discussion at hand.
There is no scripted formula or path to earning an A
Everyone wants an A. The question is - are you willing to put in the time, effort and energy to earn that
A or are you just trying (aka hoping) to get by? Your work is a reflection of you if its not professional,
it will be graded accordingly. I will address this and my grading criteria in further detail during the first
week of class so that everyone is on the same page.

While I recognize that emergencies (eg. flat tires, printer problems, illness, etc.) and job related
situations (worked overtime, worked 60 hours this week, my boss is a mean person, etc.) may arise from
time to time, it is still your responsibility to ensure that assignments are delivered on time.

Completing assignments on time is required in the workplace and is a key to success in your career.
Please do not ask me to make special allowances and extend deadlines for you. Its not fair to the
students who also have busy schedules (aka lives) who doesnt - and are somehow finding a way to
submit their work by the due date. To that end, start your work early, dont wait till the last minute and
have a backup system in place.

Note: if you have a situation that will require you to submit an assignment late, I would highly recommend
that you notify me BEFORE the due date. From my experience Ive found that students who come to me
before an assignment is due, have reasons that are affecting their ability to complete an assignment.
Those who come to me after the due date, typically have excuses. I understand reasons, not excuses.

Submit your assignments by the due date


Assignments are posted well in advance of their due date. Theres no reason to wait until the last minute
to submit them. As such, if you submit an assignment late (1 minute late = late), it will be assessed a late
penalty of 10% (one full letter grade) for each 6 hours it is late. Assignments will not be accepted 48 hours
(2 days) after the deadline.

Submit all of your assignments


If you fail to submit an assignment, its a zero (0). Zeroes are absolute grade killers. Any missed
assignment results in a 10-point deduction from your final grade. If you fail to submit an assignment, it will
be an uphill battle to pass this classdont make it an uphill battle.

Do not wait till the last minute to complete or submit coursework


According to Murphys Law - Anything that can go wrong will go wrong. Lets be honest, technology
problems never happen early in a project, they always occur at the end, when youre scrambling to submit
an assignment at the last minute. Remember, in the end, it is your responsibility to submit assignments
and other course work by the deadline so plan your time accordingly and do your best to submit
assignments well in advance of the deadline.

I can only grade what you submit no more, no less.


When you submit an assignment, it is your responsibility to ensure the correct documents are attached.
Before you hit submit, check and verify attached documents. If you hit send, realize youve sent the
incorrect documents and its before the due date, please send me an email and I will allow you to re-
submit the correct documents. If you email me after the due date, the standard late fee deductions apply.

Grades should be addressed in a timely manner not during the last two weeks or class.
I am more than happy to discuss any grade within one week of it being posted. As such, students must
monitor their grades on a regular basis. Please do not wait until the end of the semester to discuss specific
grades and/or request corrections. Or worse yet, DO NOT come to me at semesters end, asking how you
can improve your grade or if you can submit assignments that you failed to submit from earlier in the
semester.
Grades should be discussed in person not over email
Questions regarding a specific grade should be discussed in person, during office hours or by appointment.
Grades and/or grading methods will NOT be discussed over email.

Extra Credit does NOT exist


While I may offer extra credit during the semester on an ad hoc basis, there is no scheduled extra credit for
this course. Please do not ask for extra credit at semesters end or worse, after the semester is over, in an
effort to improve your grade. You have the entire semester to improve your grade, please use it wisely.

Grammar and Spelling are important


While this is NOT a writing class, being able to write at a professional, business level (proper spelling,
grammar, punctuation and sentence structure) is critical to your future success. If you cannot write, your
advancement in the corporate world will be greatly diminished and it could, by my calculations, mean
$1,000,000 or more to you financially. Let's work on those skills now...before it holds you back later. So
yes, I do deduct points for spelling/grammar errors.
The Profile of a CBE Graduate

As a premier school of applied business learning, the College of Business and Economics (CBE) prepares its
graduates to achieve excellence in their professional careers. CBEs combination of rigorous academic studies and
hands on business experienceall subject to strict measures of performance-- develop the following Knowledge,
Skills and Attitudes (KSAs) that are foundations for professional success:

APPLY BUSINESS KNOWLEDGE IN THE CONTEXT OF PROFESSIONAL EMPLOYMENT


1. Demonstrate knowledge of business concepts and theories.
2. Successfully complete a quality, mentored, reflective professional experience in preparation for future
employment.

COMMUNICATE PROPERLY AND EFFECTIVELY


1. Write professional documents that provide audience-centric content, rhetorically appropriate
organization, and follow accepted conventions of design, style, grammar, punctuation, and mechanics.
2. Make articulate and persuasive oral presentations.

APPLY CRITCAL THINKING AND PROBLEM-SOLVING SKILLS TO ORGANIZATIONAL DECISION MAKING


1. Conduct internal and external analyses of domestic and global organizations, formulate strategies, and
identify issues with implementing these strategies.
2. Practice creative ideation.
3. Develop comprehensive, justified conclusions that result from systematic application of relevant
information and decision criteria to decision alternatives within a realistic organizational decision context.

USE TECHNOLOGY EFFECTIVELY IN BUSINESS SETTINGS


1. Demonstrate capability in the use of analytical software.
2. Utilize state-of-the-practice software for business applications.

WORK EFFECTIVELY TOWARD ACHIEVING COMMONG GOALS WITHIN DIVERSE TEAMS


1. Guide teams, as leaders and followers, to achieve team goals while maintaining group cohesion,
follower satisfaction, and efficient operations.
2. Treat others with respect and show sensitivity to their views, values, cultures, and customs.

DISTINGUISH BEWTEEN ETHICAL AND UNETHICAL CONDUCT IN THE PROFESSIONAL LIVES


1. Explain how ethical conduct of managers affects individuals motivation and organizations
performance.
2. Apply ethics in business decision-making, considering the impact of ethical conduct on multiple
stakeholders.

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